Operations management for competitive advantage:
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston, Mass. [u.a.]
McGraw-Hill Irwin
2001
|
| Ausgabe: | 9. ed. |
| Schriftenreihe: | The McGraw-Hill/Irwin series / Operations and decision sciences
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 8. Aufl. u.d.T.: Chase: Production and operations management |
| Beschreibung: | XVI, 763 S. Ill., graph. Darst. |
| ISBN: | 0072323159 |
Internformat
MARC
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| 245 | 1 | 0 | |a Operations management for competitive advantage |c Richard B. Chase ; Nicholas J. Aquilano ; F. Robert Jacobs |
| 250 | |a 9. ed. | ||
| 264 | 1 | |a Boston, Mass. [u.a.] |b McGraw-Hill Irwin |c 2001 | |
| 300 | |a XVI, 763 S. |b Ill., graph. Darst. | ||
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| 490 | 0 | |a The McGraw-Hill/Irwin series / Operations and decision sciences | |
| 500 | |a 8. Aufl. u.d.T.: Chase: Production and operations management | ||
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Datensatz im Suchindex
| _version_ | 1804128507181137920 |
|---|---|
| adam_text | Section One
Operations Strategy and Managing
Change
1 Introduction to the Field 4
2 Operations Strategy and
Competitiveness 22
Technical Note 1 Learning Curves 40
3 Project Management 56
Section Two
Product Design and Process Selection
4 Process Analysis 90
Technical Note 4 Job Design and Work
Measurement 113
5 Product Design and Process
Selection —Manufacturing 142
Technical Note 5 Facility Layout 174
6 Product Design and Process
Selection—Services 206
Technical Note 6 Waiting Line Manageme
230
7 Quality Management 258
Technical Note 7 Process Capability and
Statistical Quality Control 290
Section Three
Supply Chain Design
Managerial Briefing Electronic Commerce
and E Ops 316
8 Supply Chain Strategy 330
9 Strategic Capacity Management 31
Technical Note 9 Facility Location 373
10 Just in Time and Lean Systems 39:
Section Four
Planning and Controlling the Supply
Chain
Managerial Briefing Enterprise Resource
Planning Systems 420
11 Forecasting 432
12 Aggregate Planning 480
13 Inventory Control 510
14 Material Requirements Planning 548
15 Operations Scheduling 584
Technical Note 15 Simulation 613
Section Five
Revising the System
16 Operations Consulting and
Reengineering 640
17 Synchronous Manufacturing and
Theory of Constraints 662
Supplements
A Linear Programming with the Excel
Solver 694
B Financial Analysis 703
C Operations Technology 720
Appendices
A Answers to Selected Problems 729
B Uniformly Distributed Random Digits 734
C Normally Distributed Random Digits 735
D Areas of the Standard Normal
Distribution 736
E Areas of the Cumulative Standard
Normal Distribution 737
F Negative Exponential Distribution:
Value of e~x 738
G Interest Tables 739
Photo Credits 743
Name Index 745
Subject Index 751
S f. c i i c.) n One
Operations Strategy and
Managing Change
1 Introduction to the Field 4
The Field of Operations Management 6
What Is Operations Management? 6
Production Systems 8
Differences between Services and Goods
Production 9
OM in the Organizational Chart 10
Operations as Service 10
Plan of This Book 12
Historical Development of OM 14
IIT and TQC 15
Manufacturing Strategy Paradigm 16
Service Quality and Productivity 16
Total Quality Management and Quality
Certification 16
Business Process Reengineering 17
Supply Chain Management 17
Electronic Commerce 17
Current Issues in Operations
Management 17
Key Terms 19
Review and Discussion Questions 20
Case: The Purchasing Managers
Index (PMI) 20
Case: Fast Food Feast 21
Selected Bibliography 21
Footnotes 21
2 Operations Strategy and
Competitiveness 22
Operations Strategy 24
What Is Operations Strategy? 24
Operations Competitive Dimensions 24
Competitive Dimensions 24
The Notion of Trade Offs 26
Order Winners and Order Qualifiers:
The Marketing Operations Link 27
Strategic Fit —Fitting Operational Activities
to Strategy 28
A Framework for Operations Strategy in
Manufacturing 29
Developing a Manufacturing Strategy 30
Operations Strategy in Services 30
Attacking through Operations 31
Productivity Measurement 33
Conclusion 35
Key Terms 36
Solved Problem 36
Review and Discussion Questions 36
Problems 37
Case: Compaq Computer versus Dell Com¬
puter—Business Model Comparison 38
Case: Los Angeles Toy Company 38
Selected Bibliography 39
Footnotes 39
Technical Note 2 Learning Curves 40
Application of Learning Curves 41
Plotting Learning Curves 42
Logarithmic Analysis 43
Learning Curve Tables 43
Estimating the Learning Percentage 46
How Long Does Learning Go On? 47
General Guidelines for Learning 47
Individual Learning 47
Organizational Learning 48
Learning Curves Applied to Heart
Transplant Mortality 49
Key Terms 51
Formula Review 51
Solved Problem 51
Review and Discussion Questions 51
Problems 51
Selected Bibliography 54
Footnotes 55
3 Project Management 56
What Is Project Management? 58
Structuring Projects 58
Pure Project 58
Functional Project 59
Matrix Project 60
Work Breakdown Structure 61
Project Control Charts 62
Network Planning Model 64
CPM with a Single Time Estimate 64
CPM with Three Activity Time
Estimates 69
Maintaining Ongoing Project
Schedules 71
Time Cost Models 72
Minimum Cost Scheduling (Time Cost
Trade off) 73
Managing Resources 75
Tracking Progress 75
Cautions on Critical Path Analysis 75
Conclusion 78
Key Terms 78
Formula Review 78
Solved Problems 79
Review and Discussion Questions 80
Problems 81
Advanced Problem 85
Case: The Campus Wedding (A) 85
Case: The Campus Wedding (B) 86
Case: Project Management at
CPAone 87
Selected Bibliography 87
Footnote 87
Section Two
Product Design and Process Selection
4 Process Analysis 90
Process Analysis 92
Analyzing a Las Vegas Slot Machine 93
Process Flowcharting 94
Types of Processes 96
Measuring Process Performance 100
Process Analysis Examples 102
A Bread Making Operation 102
A Restaurant Operation 104
Planning a Transit Bus Operation 105
Process Throughput Time Reduction 107
Conclusion 108
Key Terms 109
Review and Discussion Questions 110
Problems 110
Case: Analyzing Casino Money Handling
Processes 111
Advanced Problem 111
Selected Bibliography 112
Footnotes 112
Technical Note 4 Job Design and Work
Measurement 113
Job Design Decisions 114
Behavioral Considerations in Job Design 115
Degree of Labor Specialization 115
Job Enrichment 116
Sociotechnical Systems 116
Physical Considerations in Job Design 117
Work Methods 118
A Production Process 118
Worker at a Fixed Workplace 119
Worker Interacting with Equipment 121
Workers Interacting with Other Workers 122
Work Measurement and Standards 122
Work Measurement Techniques 123
Work Sampling Compared to Time Study 130
Financial Incentive Plans 131
Basic Compensation Systems 131
Individual and Small Croup Incentive Plans 131
Organizationwide Plans 132
Pay for Performance 133
Conclusion 134
Key Terms 135
Formula Review 135
Solved Problems 135
Review and Discussion Questions 136
Problems 137
Case: Teamwork at Volvo 138
Case: Jeans Therapy—Levi s Factory Workers
Are Assigned to Teams, and Morale Takes
a Hit 139
Selected Bibliography 140
Footnotes 140
5 Product Design and Process
Selection —Manufacturing 142
The Product Design Process 145
Designing for the Customer 148
Quality Function Deployment 149
Value Analysis/Value Engineering 151
Designing Products for Manufacture
and Assembly 152
How Does Design for Manufacturing and
Assembly (DFMA) Work? 153
Process Selection 155
Types of Processes 155
Process Flow Structures 155
Product Process Matrix 156
The Virtual Factory 158
Break Even Analysis 159
Specific Equipment Selection 159
Manufacturing Process Flow Design 161
Global Product Design and
Manufacturing 165
The Global Joint Venture 166
Global Product Design Strategy 166
Measuring Product Development
Performance 167
Conclusion 167
Key Terms 168
Solved Problems 168
Review and Discussion Questions 168
Problems 169
Case: The Best Engineered Part Is
No Part 171
Selected Bibliography 172
Footnotes 173
Technical Note 5 Facility Layout 174
Basic Production Layout Formats 175
Process Layout 176
Computerized Layout Techniques—CRAFT 179
Systematic Layout Planning 180
Product Layout 181
Assembly Lines 181
Assembly Line Balancing 182
Splitting Tasks 185
Flexible and U Shaped Line Layouts 186
Computerized Line Balancing 186
Mixed Model Line Balancing 186
Current Thoughts on Assembly Lines 188
Group Technology (Cellular) Layout 189
Developing a GT Layout 190
Virtual GT Cells 191
Fixed Position Layout igi
Retail Service Layout 191
Servicescapes 192
Ambient Conditions 193
Spatial Layout and Functionality 193
Signs, Symbols, and Artifacts 194
Office Layout 195
Conclusion 195
Key Terms 196
Solved Problems 196
Review and Discussion Questions 198
Problems 198
Advanced Problem 203
Case: Soteriou s Souvlaki 203
Case: State Automobile License
Renewals 204
Selected Bibliography 205
Footnotes 205
6 Product Design and Process
Selection —Services 206
The Nature of Services 208
Service Businesses and Internal Service 208
A Contemporary View of Service
Management 209
An Operational Classification of
Services 209
Designing Service Organizations 211
Service Strategy: Focus and Advantage 213
Structuring the Service Encounter:
Service System Design Matrix 215
Strategic Uses of the Matrix 217
Service Blueprinting and Fail Safing 217
Three Contrasting Service Designs 219
The Production Line Approach 220
The Self Service Approach 220
The Personal Attention Approach 221
Service Guarantees as Design Drivers 224
Conclusion 225
Key Terms 225
Review and Discussion Questions 225
Problems 226
Case: Kinko s Copier Stores 226
Case: AOL s Move to Flat Rate Pricing 228
Selected Bibliography 228
Footnotes 229
Technical Note 6 Waiting Line
Management 230
Economics of the Waiting Line Problem 231
Cost Effectiveness Balance 233
The Practical View of Waiting Lines 233
The Queuing System 234
Customer Arrivals 234
Distribution of Arrivals 235
The Queuing System: Factors 238
Exit 241
Waiting Line Models 241
Computer Simulation of Waiting Lines 250
Conclusion 250
Key Terms 250
Formula Review 251
Solved Problems 251
Review and Discussion Questions 253
Problems 253
Selected Bibliography 257
Footnote 257
7 Quality Management 258
Total Quality Management 260
The Malcolm Baldrige National Quality
Award 261
Eligibility for the Baldrige Award 262
Description of the Baldrige Award Criteria 262
The European Quality Award 264
The Baldrige Award and the Quality Gurus 265
Quality Specification and Quality Costs 265
Developing Quality Specifications 265
Cost of Quality 268
Generic Tools and Tools of the QC
Department 270
Continuous Improvement (Cl) 270
Tools and Procedures of Cl 271
Benchmarking for Cl 271
The Shingo System: Fail Safe Design 274
ISO 9000 275
The ISO 9000 Series 275
ISO 9000 Certification 276
ISO 9000 versus the Baldrige Criteria 281
Service Quality Measurement:
SERVQUAL 281
Conclusion 283
Key Terms 283
Review and Discussion Questions 284
Problems 284
Internet Enrichment Exercise 284
Case: Hank Kolb, Director of Quality
Assurance 284
Case: Shortening Customers Telephone
Waiting Time 286
Selected Bibliography 289
Footnotes 289
Technical Note 7 Process
Capability and Statistical
Quality Control 290
Variation around Us 292
Process Capability 293
Capability Index (Cpkj 294
Process Control Procedures 295
Process Control with Attribute Measurements:
Using p Charts 297
Process Control with Variable Measurements:
Using X and R Charts 298
How to Construct X and R Charts 299
Acceptance Sampling 302
Design of a Single Sampling Plan for
Attributes 302
Operating Characteristic Curves 304
Conclusion 305
Key Terms 305
Formula Review 306
Solved Problems 307
Review and Discussion Questions 308
Problems 308
Advanced Problem 312
Selected Bibliography 312
Footnotes 313
Section Three
Supply Chain Design
Managerial Briefing Electronic
Commerce and E OPs® 316
The Nature of Electronic Commerce 317
The Context of E Ops 319
Business Web Models 320
E Ops Applications 322
Supply Chain Management 322
Project Management 323
Product and Process Design 323
Purchasing 323
Manufacturing Processes 323
Inventory Management 323
Services 326
Quality Management 326
Forecasting 326
Operations Scheduling (Manufacturing
Execution Systems) 327
Reengineering and Consulting 327
E Ops Challenges and Recommendations
for Managers 327
Conclusion 328
Key Terms 328
Review and Discussion Questions 328
Internet Enrichment Exercise 328
Selected Bibliography 329
Footnotes 329
8 Supply Chain Strategy 330
Supply Chain Strategy 332
Measuring Supply Chain Performance 333
Supply Chain Design Strategy 335
Outsourcing 339
Value Density (Value per Unit of
Weight) 341
Global Sourcing 342
Mass Customization 343
Conclusion 347
Key Terms 347
Formula Review 347
Review and Discussion Questions 348
Problems 348
Internet Enrichment Exercises 349
Case: Pepe Jeans 349
Selected Bibliography 350
Footnotes 351
9 Strategic Capacity Management 352
Capacity Management in Operations 354
Capacity Planning Concepts 356
Economies and Diseconomies of Scale 357
The Experience Curve 357
Where Economies of Scale Meet the
Experience Curve 357
Capacity Focus 358
Capacity Flexibility 359
Capacity Planning 360
Considerations in Adding Capacity 360
Determining Capacity Requirements 361
Using Decision Trees to Evaluate Capacity
Alternatives 362
Planning Service Capacity 365
Capacity Planning in Service versus
Manufacturing 365
Capacity Utilization and
Service Quality 366
Conclusion 367
Key Terms 367
Solved Problem 367
Review and Discussion Questions 369
Problems 369
Case: Shouldice Hospital—A Cut Above 371
seiecieu Diuuugiapny O/^
Footnotes 372
Technical Note 9 Facility
Location 373
Issues in Facility Location 374
Plant Location Methods 376
Factor Rating Systems 377
Transportation Method of Linear
Programming 377
Center of Gravity Method 381
Locating Service Facilities 382
Conclusion 385
Key Terms 385
Formula Review 385
Solved Problem 385
Review and Discussion Questions 386
Problems 386
Case: Applichem—The Transportation
Problem 388
Case: The Plant Location Puzzle 389
Selected Bibliography 391
Footnotes 391
10 JUST IN TlME AND LEAN SYSTEMS 392
JIT Logic 394
The Japanese Approach to Productivity 395
Elimination of Waste 396
Respect for People 402
North American Modifications of JIT 402
JIT Implementation Requirements 403
JIT Layouts and Design Flows 403
JIT Applications for Line Flows 404
JIT Applications for Job Shops 405
TQC (Total Quality Control) 406
A Stable Schedule 407
Work with Suppliers 407
JIT in Services 409
Conclusion 411
Key Terms 412
Formula Review 413
Solved Problem 413
Review and Discussion Questions 413
Problems 414
Case: Toyota, Ford, GM, and Volkswagen
Some Differing Opinions about Working
with Suppliers 414
Case: Quality Parts Company 415
Selected Bibliography 416
Footnotes 417
Section Four
Planning and Controlling the
Supply Chain
Managerial Briefing Enterprise
Resource Planning Systems 420
SAP AG s R/3 422
R/3 Application Modules 424
Financial Accounting 425
Selected Bibliography 205
Footnotes 205
6 Product Design and Process
Selection—Services 206
The Nature of Services 208
Service Businesses and Internal Service 208
A Contemporary View of Service
Management 209
An Operational Classification of
Services 209
Designing Service Organizations 211
Service Strategy: Focus and Advantage 213
Structuring the Service Encounter:
Service System Design Matrix 215
Strategic Uses of the Matrix 217
Service Blueprinting and Fail Safing 217
Three Contrasting Service Designs 219
The Production Line Approach 220
The Self Service Approach 220
The Personal Attention Approach 221
Service Guarantees as Design Drivers 224
Conclusion 225
Key Terms 225
Review and Discussion Questions 225
Problems 226
Case: Kinko s Copier Stores 226
Case: AOL s Move to Flat Rate Pricing 228
Selected Bibliography 228
Footnotes 229
Technical Note 6 Waiting Line
Management 230
Economics of the Waiting Line Problem 231
Cost Effectiveness Balance 233
The Practical View of Waiting Lines 233
The Queuing System 234
Customer Arrivals 234
Distribution of Arrivals 235
The Queuing System: Factors 238
Exit 241
Waiting Line Models 241
Computer Simulation of Waiting Lines 250
Conclusion 250
Key Terms 250
Formula Review 251
Solved Problems 251
Review and Discussion Questions 253
Problems 253
Selected Bibliography 257
Footnote 257
7 Quality Management 258
Total Quality Management 260
The Malcolm Baldrige National Quality
Award 261
Eligibility for the Baldrige Award 262
Description of the Baldrige Award Criteria 262
The European Quality Award 264
The Baldrige Award and the Quality Gurus 265
Quality Specification and Quality Costs 265
Developing Quality Specifications 265
Cost of Quality 268
Generic Tools and Tools of the QC
Department 270
Continuous Improvement (Cl) 270
Tools and Procedures of Cl 271
Benchmarking for Cl 271
The Shingo System: Fail Safe Design 274
ISO 9000 275
The ISO 9000 Series 275
ISO 9000 Certification 276
ISO 9000 versus the Baldrige Criteria 281
Service Quality Measurement:
SERVQUAL 281
Conclusion 283
Key Terms 283
Review and Discussion Questions 284
Problems 284
Internet Enrichment Exercise 284
Case: Hank Kolb, Director of Quality
Assurance 284
Case: Shortening Customers Telephone
Waiting Time 286
Selected Bibliography 289
Footnotes 289
Technical Note 7 Process
Capability and Statistical
Quality Control 290
Variation around Us 292
Process Capability 293
Capability Index (CpJ 294
Process Control Procedures 295
Process Control with Attribute Measurements:
Using p Charts 297
Process Control with Variable Measurements:
Using X and R Charts 298
How to Construct X and R Charts 299
Acceptance Sampling 302
Design of a Single Sampling Plan for
Attributes 302
Operating Characteristic Curves 304
Conclusion 305
Key Terms 305
Formula Review 306
Solved Problems 307
Review and Discussion Questions 308
Problems 308
Advanced Problem 312
Selected Bibliography 312
Footnotes 313
Section Three
Supply Chain Design
Managerial Briefing Electronic
Commerce and E OPs® 316
The Nature of Electronic Commerce 317
The Context of E Ops 3ig
Business Web Models 320
E Ops Applications 322
Supply Chain Management 322
Product and Process Design 323
Purchasing 323
Manufacturing Processes 323
Inventory Management 323
Services 326
Quality Management 326
Forecasting 326
Operations Scheduling (Manufacturing
Execution Systems) 327
Reengineering and Consulting 327
E Ops Challenges and Recommendations
for Managers 327
Conclusion 328
Key Terms 328
Review and Discussion Questions 328
Internet Enrichment Exercise 328
Selected Bibliography 329
Footnotes 329
8 Supply Chain Strategy 330
Supply Chain Strategy 332
Measuring Supply Chain Performance 333
Supply Chain Design Strategy 335
Outsourcing 339
Value Density (Value per Unit of
Weight) 341
Global Sourcing 342
Mass Customization 343
Conclusion 347
Key Terms 347
Formula Review 347
Review and Discussion Questions 348
Problems 348
Internet Enrichment Exercises 349
Case: Pepe Jeans 349
Selected Bibliography 350
Footnotes 351
9 Strategic Capacity Management 352
Capacity Management in Operations 354
Capacity Planning Concepts 356
Economies and Diseconomies of Scale 357
The Experience Curve 357
Where Economies of Scale Meet the
Experience Curve 357
Capacity Focus 358
Capacity Flexibility 359
Capacity Planning 360
Considerations in Adding Capacity 360
Determining Capacity Requirements 361
Using Decision Trees to Evaluate Capacity
Alternatives 362
Planning Service Capacity 365
Capacity Planning in Service versus
Manufacturing 365
Capacity Utilization and
Service Quality 366
Conclusion 367
Key Terms 367
Solved Problem 367
Review and Discussion Questions 369
Problems 369
Case: Shouldice Hospital—A Cut Above 371
Selected Bibliography 372
Footnotes 372
Technical Note 9 Facility
Location 373
Issues in Facility Location 374
Plant Location Methods 376
Factor Rating Systems 377
Transportation Method of Linear
Programming 377
Center of Gravity Method 381
Locating Service Facilities 382
Conclusion 385
Key Terms 385
Formula Review 385
Solved Problem 385
Review and Discussion Questions 386
Problems 386
Case: Applichem—The Transportation
Problem 388
Case: The Plant Location Puzzle 389
Selected Bibliography 391
Footnotes 391
10 JllST IN TlME AND LEAN SYSTEMS 392
JIT Logic 394
The Japanese Approach to Productivity 395
Elimination of Waste 396
Respect for People 402
North American Modifications of JIT 402
JIT Implementation Requirements 403
JIT Layouts and Design Flows 403
JIT Applications for Line Flows 404
JIT Applications for Job Shops 405
TQC (Total Quality Control) 406
A Stable Schedule 407
Work with Suppliers 407
JIT in Services 409
Conclusion 411
Key Terms 412
Formula Review 413
Solved Problem 413
Review and Discussion Questions 413
Problems 414
Case: Toyota, Ford, GM, and Volkswagen
Some Differing Opinions at out Working
with Suppliers 414
Case: Quality Parts Company 415
Selected Bibliography 416
Footnotes 417
Section Four
Planning and Controlling the
Supply Chain
Managerial Briefing Enterprise
Resource Planning Systems 420
SAP AG s R/3 422
R/3 Application Modules 424
Financial Accounting 425
Human Resources 426
Manufacturing and Logistics 426
Sales and Distribution 427
Implementing ERP Systems 428
Conclusion 429
Key Terms 430
Review and Discussion Questions 430
Selected Bibliography 430
Footnotes 431
11 Forecasting 432
Demand Management 434
Types of Forecasting 435
Components of Demand 435
Qualitative Techniques in Forecasting 438
Grass Roots 438
Market Research 438
Panel Consensus 439
Historical Analogy 439
Delphi Method 439
Time Series Analysis 440
Simple Moving Average 441
Weighted Moving Average 443
Exponential Smoothing 444
Forecast Errors 447
Sources of Errors 447
Measurement of Error 447
Linear Regression Analysis 450
Decomposition of a Time Series 454
Causal Relationship Forecasting 460
Multiple Regression Analysis 462
Focus Forecasting 462
Methodology of Focus Forecasting 462
Developing a Focus Forecasting System 464
Computer Programs 464
Conclusion 465
Key Terms 465
Formula Review 465
Solved Problems 465
Review and Discussion Questions 471
Problems 471
Selected Bibliography 478
Footnotes 478
12 Aggregate Planning 480
Overview of Operations Planning
Activities 482
Hierarchical Production Planning 483
Aggregate Production Planning 484
Production Planning Environment 485
Relevant Costs 487
Aggregate Planning Techniques 488
A Cut and Try Example: The CA J
Company 488
AiSreSate Planning Applied to Services: Tucson
Parks and Recreation Department 492
Level Scheduling 495
Mathematical Techniques 497
Yield Management 499
Operating Yield Management Systems 500
Conclusion 501
Key Terms 502
Solved Problem 502
Review and Discussion Questions 505
Problems 505
Case: Bradford Manufacturing—Planning
Plant Production 507
Selected Bibliography 508
Footnotes 509
13 Inventory Control 510
Definition of Inventory 513
Purposes of Inventory 513
Inventory Costs 514
Independent versus Dependent Demand 514
Inventory Systems 515
Classifying Models 515
Fixed Order Quantity Models 517
Establishing Safety Stock Levels 519
Fixed Order Quantity Model with Safety
Stock 520
Fixed Time Period Models 523
Fixed Time Period Model with Safety
Stock 523
Special Purpose Models 525
Miscellaneous Systems and Issues 529
Three Simple Inventory Systems 529
ABC Inventory Planning 530
Inventory Accuracy and Cycle Counting 532
Inventory Control in Services 533
Conclusion 536
Key Terms 536
Formula Review 537
Solved Problems 538
Review and Discussion Questions 539
Problems 539
Case: Hewlett Packard—Supplying the
DeskJet Printer in Europe 545
Selected Bibliography 547
Footnotes 547
14 Material Requirements
Planning 548
Where MRP Can Be Used 551
A Simple MRP Example 552
Master Production Schedule 553
Time Fences 554
Material Requirements Planning (MRP)
Systems 555
Purposes of MRP 555
Material Requirements Planning System
Structure 555
Demand for Products 556
Bill of Materials File 556
Inventory Records File 559
MRP Computer Program 55g
An Example Using MRP 560
Forecasting Demand 560
Developing a Master Production Schedule 560
Bill of Materials (Product Structure) File 561
Inventory Records (Item Master) File 561
Running the MRP Program 562
Improvements in the MRP System 565
Computing Work Center Load 565
Closed Loop MRP 566
MRP II (Manufacturing Resource Planning) 567
Flow Manufacturing: Embedding JIT
into MRP 568
Lot Sizing in MRP Systems 570
Lot for Lot 570
Economic Order Quantity 571
Least Total Cost 571
Least Unit Cost 572
Choosing the Best Lot Size 573
Conclusion 573
Key Terms 574
Solved Problems 575
Review and Discussion Questions 576
Problems 576
Case: Nichols Company 580
Selected Bibliography 582
Footnotes 583
15 Operations Scheduling 584
Manufacturing Execution Systems 586
The Nature and Importance of Work
Centers 586
Typical Scheduling and Control Functions 587
Objectives of Work Center Scheduling 590
Job Sequencing 590
Priority Rules and Techniques 591
Scheduling n lobs on One Machine 591
Comparison of Priority Rules 593
Scheduling n Jobs on Two Machines 593
Scheduling a Set Number of Jobs on the Same
Number of Machines 594
Scheduling n Jobs on m Machines 596
Shop Floor Control 597
Gantt Charts 597
Tools of Shop Floor Control 598
Input/Output Control 59g
Data Integrity 599
Principles of Work Center Scheduling 600
Personnel Scheduling in Services 600
Scheduling Consecutive Days Off 600
Scheduling Daily Work Times 601
Scheduling Hourly Work Times 602
Conclusion 604
Key Terms 604
Solved Problem 605
Review and Discussion Questions 606
Problems 606
Case: Keep Patients Waiting? Not in My
Office 610
Selected Bibliography 611
Footnotes 611
Technical Note 15 Simulation 613
Definition of Simulation 614
Simulation Methodology 614
Problem Definition 615
Constructing a Simulation Model 615
Specifying Values of Variables and
Parameters 617
Evaluating Results 617
Validation 618
Proposing a New Experiment 618
Computerization 618
Simulating Waiting Lines 619
Example: A Two Stage Assembly Line 619
Spreadsheet Simulation 622
Simulation Programs and Languages 624
Desirable Features of Simulation Software 625
Advantages and Disadvantages of
Simulation 627
Conclusion 627
Key Terms 628
Solved Problems 628
Review and Discussion Questions 629
Problems 630
Advanced Case: Understanding the Impact
of Variability on the Capacity of a
Production System 636
Selected Bibliography 637
Footnotes 637
Section Five
Revising the System
16 Operations Consulting and
Reengineering 640
What Is Operations Consulting? 642
The Nature of the Management Consulting
Industry 642
Economics of Consulting Firms 644
When Operations Consulting Is Needed 645
When Are Operations Consultants
Needed? 646
The Operations Consulting Process 647
Operations Consulting Tool Kit 649
Problem Definition Tools 649
Data Gathering 652
Data Analysis and Solution Development 653
Cost Impact and Payoff Analysis 655
Implementation 655
Business Process Reengineering (BPR) 655
Principles of Reengineering 656
Guidelines for Implementation 657
Conclusion 658
Key Terms 658
Review and Discussion Questions 658
Problems 659
Case: A California Auto Club Reengineers
Customer Service 659
Selected Bibliography 661
Footnotes 661
17 Synchronous Manufacturing and
Theory of Constraints 662
Goal of the Firm 665
Performance Measurements 666
Financial Measurements 666
Operational Measurements 667
Productivity 668
Unbalanced Capacity 668
Dependent Events and Statistical
Fluctuations 668
Bottlenecks and Capacity Constrained
Resources 670
Basic Manufacturing Building Blocks 670
Methods for Control 671
Time Components 672
Finding the Bottleneck 672
Saving Time 673
Avoid Changing a Nonbottleneck into a
Bottleneck 673
Drum. Buffer. Rope 674
Importance of Quality 676
Batch Sizes 676
How to Treat Inventory 679
Comparing Synchronous Manufacturing to
MRP and JIT 680
Relationship with Other
Functional Areas 680
Accounting s Influence 681
Marketing and Production 681
Conclusion 686
Key Terms 687
Solved Problem 687
Review and Discussion Questions 689
Problems 689
Case: Solve the OPT Quiz—A Challenge in
Scheduling 692
Selected Bibliography 693
Footnotes 693
Supplements
A Linear Programming with the
Excel Solver 694
The Linear Programming Model 695
Graphical Linear Programming 697
Linear Programming Using
Microsoft Excel 698
Genetic Solver Option 700
Problems 701
Selected Bibliography 702
B Financial Analysis 703
Concepts and Definitions 703
Fixed Costs 703
Variable Costs 703
Sunk Costs 703
Opportunity Costs 704
Avoidable Costs 704
Expected Value 704
Economic Life and Obsolescence 704
Depreciation 704
Activity Based Costing 706
The Effects of Taxes 707
Choosing among Investment Proposals 707
Determining the Cost of Capital 709
Interest Rate Effects 711
Compound Value of a Single Amount 711
Compound Value of an Annuity 711
Present Value of a Future Single Payment 713
Present Value of an Annuity 713
Discounted Cash Flow 714
Methods of Ranking Investments 714
Net Present Value 714
Payback Period 715
Internal Rate of Return 715
Ranking Investments with Uneven Lives 716
Sample Problems: Investment Decisions 716
Selected Bibliography 719
Footnotes 719
C Operations Technology 720
Technologies in Manufacturing 720
Hardware Systems 721
Software Systems 724
Computer Integrated
Manufacturing (CIM) 725
Evaluation of Technology Investments 725
Benefits of Technology Investments 725
Risks in Adopting New Technologies 727
Conclusion 728
Review and Discussion Questions 728
Selected Bibliography 728
Footnotes 728
Appendices
A Answers to Selected Problems 729
B Uniformly Distributed
Random Digits 734
C Normally Distributed
Random Digits 735
D Areas of the Standard Normal
Distribution 736
E Areas of the Cumulative Standard
Normal Distribution 737
F Negative Exponential Distribution:
Values of e~ 738
G Interest Tables 739
Photo Credits 743
Name Index 745
Subject Index 751
|
| any_adam_object | 1 |
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| author_role | aut aut aut |
| author_sort | Chase, Richard B. |
| author_variant | r b c rb rbc n j a nj nja f r j fr frj |
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| callnumber-first | T - Technology |
| callnumber-label | TS155 |
| callnumber-raw | TS155 |
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| callnumber-subject | TS - Manufactures |
| classification_rvk | QP 624 |
| ctrlnum | (OCoLC)43864325 (DE-599)BVBBV013692304 |
| dewey-full | 658.5 |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 9. ed. |
| format | Book |
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| indexdate | 2024-07-09T18:50:20Z |
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| isbn | 0072323159 |
| language | English |
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| physical | XVI, 763 S. Ill., graph. Darst. |
| publishDate | 2001 |
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| series2 | The McGraw-Hill/Irwin series / Operations and decision sciences |
| spelling | Chase, Richard B. Verfasser aut Operations management for competitive advantage Richard B. Chase ; Nicholas J. Aquilano ; F. Robert Jacobs 9. ed. Boston, Mass. [u.a.] McGraw-Hill Irwin 2001 XVI, 763 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier The McGraw-Hill/Irwin series / Operations and decision sciences 8. Aufl. u.d.T.: Chase: Production and operations management Administración de la producción Gestion de l'approvisionnement ram PRODUÇÃO (ECONOMIA) larpcal Production - Gestion ram Production management Wettbewerbsfähigkeit (DE-588)4065837-5 gnd rswk-swf Operations Management (DE-588)4549167-7 gnd rswk-swf Organisationsentwicklung (DE-588)4126887-8 gnd rswk-swf Produktmanagement (DE-588)4125960-9 gnd rswk-swf 1\p (DE-588)4123623-3 Lehrbuch gnd-content Produktmanagement (DE-588)4125960-9 s DE-604 Organisationsentwicklung (DE-588)4126887-8 s Operations Management (DE-588)4549167-7 s Wettbewerbsfähigkeit (DE-588)4065837-5 s 2\p DE-604 Aquilano, Nicholas J. Verfasser aut Jacobs, F. Robert Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009356892&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Chase, Richard B. Aquilano, Nicholas J. Jacobs, F. Robert Operations management for competitive advantage Administración de la producción Gestion de l'approvisionnement ram PRODUÇÃO (ECONOMIA) larpcal Production - Gestion ram Production management Wettbewerbsfähigkeit (DE-588)4065837-5 gnd Operations Management (DE-588)4549167-7 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Produktmanagement (DE-588)4125960-9 gnd |
| subject_GND | (DE-588)4065837-5 (DE-588)4549167-7 (DE-588)4126887-8 (DE-588)4125960-9 (DE-588)4123623-3 |
| title | Operations management for competitive advantage |
| title_auth | Operations management for competitive advantage |
| title_exact_search | Operations management for competitive advantage |
| title_full | Operations management for competitive advantage Richard B. Chase ; Nicholas J. Aquilano ; F. Robert Jacobs |
| title_fullStr | Operations management for competitive advantage Richard B. Chase ; Nicholas J. Aquilano ; F. Robert Jacobs |
| title_full_unstemmed | Operations management for competitive advantage Richard B. Chase ; Nicholas J. Aquilano ; F. Robert Jacobs |
| title_short | Operations management for competitive advantage |
| title_sort | operations management for competitive advantage |
| topic | Administración de la producción Gestion de l'approvisionnement ram PRODUÇÃO (ECONOMIA) larpcal Production - Gestion ram Production management Wettbewerbsfähigkeit (DE-588)4065837-5 gnd Operations Management (DE-588)4549167-7 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Produktmanagement (DE-588)4125960-9 gnd |
| topic_facet | Administración de la producción Gestion de l'approvisionnement PRODUÇÃO (ECONOMIA) Production - Gestion Production management Wettbewerbsfähigkeit Operations Management Organisationsentwicklung Produktmanagement Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009356892&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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