Defusing the angry patron: a how-to-do-it manual for librarians and paraprofessionals
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York
Neal-Schuman
2000
|
| Schriftenreihe: | How-to-do-it manuals for librarians
100 |
| Schlagworte: | |
| Beschreibung: | XI, 99 S. Ill. |
| ISBN: | 1555703720 |
Internformat
MARC
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| 041 | 0 | |a eng | |
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| 245 | 1 | 0 | |a Defusing the angry patron |b a how-to-do-it manual for librarians and paraprofessionals |c Rhea Joyce Rubin |
| 264 | 1 | |a New York |b Neal-Schuman |c 2000 | |
| 300 | |a XI, 99 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
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| 650 | 4 | |a Service à la clientèle - États-Unis | |
| 650 | 4 | |a Servicios de información - Estados Unidos | |
| 650 | 4 | |a Anger | |
| 650 | 4 | |a Anger |z United States | |
| 650 | 4 | |a Communication | |
| 650 | 4 | |a Conflict (Psychology) | |
| 650 | 4 | |a Customer services |z United States | |
| 650 | 4 | |a Hostility | |
| 650 | 4 | |a Interpersonal Relations | |
| 650 | 4 | |a Library Services | |
| 650 | 4 | |a Negotiating | |
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Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Rubin, Rhea Joyce |
| author_facet | Rubin, Rhea Joyce |
| author_role | aut |
| author_sort | Rubin, Rhea Joyce |
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| building | Verbundindex |
| bvnumber | BV013504171 |
| callnumber-first | Z - Library Science |
| callnumber-label | Z711 |
| callnumber-raw | Z711 |
| callnumber-search | Z711 |
| callnumber-sort | Z 3711 |
| callnumber-subject | Z - Books and Writing |
| classification_rvk | AN 77500 |
| ctrlnum | (OCoLC)42462965 (DE-599)BVBBV013504171 |
| dewey-full | 025.5 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.5 |
| dewey-search | 025.5 |
| dewey-sort | 225.5 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Book |
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| geographic | USA |
| geographic_facet | USA |
| id | DE-604.BV013504171 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:46:59Z |
| institution | BVB |
| isbn | 1555703720 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009217943 |
| oclc_num | 42462965 |
| open_access_boolean | |
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| owner_facet | DE-20 |
| physical | XI, 99 S. Ill. |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Neal-Schuman |
| record_format | marc |
| series | How-to-do-it manuals for librarians |
| series2 | How-to-do-it manuals for librarians |
| spelling | Rubin, Rhea Joyce Verfasser aut Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals Rhea Joyce Rubin New York Neal-Schuman 2000 XI, 99 S. Ill. txt rdacontent n rdamedia nc rdacarrier How-to-do-it manuals for librarians 100 Bibliotheekgebruikers gtt Bibliothèques - Services aux utilisateurs - États-Unis Colère - États-Unis Ira (Psicología) - Estados Unidos Klantgerichtheid gtt Service à la clientèle - États-Unis Servicios de información - Estados Unidos Anger Anger United States Communication Conflict (Psychology) Customer services United States Hostility Interpersonal Relations Library Services Negotiating Public services (Libraries) United States Bibliothek (DE-588)4006439-6 gnd rswk-swf Benutzer (DE-588)4138534-2 gnd rswk-swf Konfliktregelung (DE-588)4164958-8 gnd rswk-swf USA Bibliothek (DE-588)4006439-6 s Benutzer (DE-588)4138534-2 s Konfliktregelung (DE-588)4164958-8 s DE-604 How-to-do-it manuals for librarians 100 (DE-604)BV011320366 100 |
| spellingShingle | Rubin, Rhea Joyce Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals How-to-do-it manuals for librarians Bibliotheekgebruikers gtt Bibliothèques - Services aux utilisateurs - États-Unis Colère - États-Unis Ira (Psicología) - Estados Unidos Klantgerichtheid gtt Service à la clientèle - États-Unis Servicios de información - Estados Unidos Anger Anger United States Communication Conflict (Psychology) Customer services United States Hostility Interpersonal Relations Library Services Negotiating Public services (Libraries) United States Bibliothek (DE-588)4006439-6 gnd Benutzer (DE-588)4138534-2 gnd Konfliktregelung (DE-588)4164958-8 gnd |
| subject_GND | (DE-588)4006439-6 (DE-588)4138534-2 (DE-588)4164958-8 |
| title | Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals |
| title_auth | Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals |
| title_exact_search | Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals |
| title_full | Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals Rhea Joyce Rubin |
| title_fullStr | Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals Rhea Joyce Rubin |
| title_full_unstemmed | Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals Rhea Joyce Rubin |
| title_short | Defusing the angry patron |
| title_sort | defusing the angry patron a how to do it manual for librarians and paraprofessionals |
| title_sub | a how-to-do-it manual for librarians and paraprofessionals |
| topic | Bibliotheekgebruikers gtt Bibliothèques - Services aux utilisateurs - États-Unis Colère - États-Unis Ira (Psicología) - Estados Unidos Klantgerichtheid gtt Service à la clientèle - États-Unis Servicios de información - Estados Unidos Anger Anger United States Communication Conflict (Psychology) Customer services United States Hostility Interpersonal Relations Library Services Negotiating Public services (Libraries) United States Bibliothek (DE-588)4006439-6 gnd Benutzer (DE-588)4138534-2 gnd Konfliktregelung (DE-588)4164958-8 gnd |
| topic_facet | Bibliotheekgebruikers Bibliothèques - Services aux utilisateurs - États-Unis Colère - États-Unis Ira (Psicología) - Estados Unidos Klantgerichtheid Service à la clientèle - États-Unis Servicios de información - Estados Unidos Anger Anger United States Communication Conflict (Psychology) Customer services United States Hostility Interpersonal Relations Library Services Negotiating Public services (Libraries) United States Bibliothek Benutzer Konfliktregelung USA |
| volume_link | (DE-604)BV011320366 |
| work_keys_str_mv | AT rubinrheajoyce defusingtheangrypatronahowtodoitmanualforlibrariansandparaprofessionals |