Managing in health and social care:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Routledge
2001
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Health, social work, nursing
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | IX, 350 S. Ill., graph. Darst. |
| ISBN: | 0415251907 0415251893 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV013503513 | ||
| 003 | DE-604 | ||
| 005 | 20240423 | ||
| 007 | t | ||
| 008 | 001220s2001 ad|| |||| 00||| eng d | ||
| 020 | |a 0415251907 |c paperback |9 0-415-25190-7 | ||
| 020 | |a 0415251893 |c hardback |9 0-415-25189-3 | ||
| 035 | |a (OCoLC)45668885 | ||
| 035 | |a (DE-599)BVBBV013503513 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-824 | ||
| 050 | 0 | |a HV41 | |
| 082 | 0 | |a 362/.068 |2 21 | |
| 084 | |a DS 6500 |0 (DE-625)19951: |2 rvk | ||
| 100 | 1 | |a Martin, Vivien |d 1947- |e Verfasser |0 (DE-588)173680615 |4 aut | |
| 245 | 1 | 0 | |a Managing in health and social care |c Vivien Martin and Euan Henderson |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a London [u.a.] |b Routledge |c 2001 | |
| 300 | |a IX, 350 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Health, social work, nursing | |
| 650 | 7 | |a Administration |2 rasuqam | |
| 650 | 7 | |a Gestion |2 rasuqam | |
| 650 | 7 | |a Gezondheidszorg |2 gtt | |
| 650 | 7 | |a Management |2 gtt | |
| 650 | 7 | |a Service de santé |2 rasuqam | |
| 650 | 7 | |a Service social |2 rasuqam | |
| 650 | 7 | |a Welzijnszorg |2 gtt | |
| 650 | 4 | |a Gesundheitswesen | |
| 650 | 4 | |a Health services administration | |
| 650 | 4 | |a Human services |x Management | |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Einrichtung |0 (DE-588)4113393-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Sozialeinrichtung |0 (DE-588)4077579-3 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Sozialeinrichtung |0 (DE-588)4077579-3 |D s |
| 689 | 0 | 1 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 0 | 2 | |a Einrichtung |0 (DE-588)4113393-6 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Henderson, Euan S. |d 1941- |e Verfasser |0 (DE-588)1089506058 |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009217356&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-009217356 | ||
Datensatz im Suchindex
| _version_ | 1804128294727057408 |
|---|---|
| adam_text | CONTENTS
List of Illustrations viii
Introduction 1
Overview of the chapters 2
1 Your job as a manager in health and social care 5
A manager in action 5
The nature of your job 21
2 Improving your effectiveness as a manager 24
Reviewing what you need to do to be effective 24
Determining your priorities in terms of objectives 32
3 Management and leadership 39
Managing and leading 39
Managing with style 46
Your preferred management style 52
4 Values and vision 57
Values 57
Vision 72
5 Mapping the service environment 75
Components of the service environment 75
Stakeholders and their interests 79
Influencing the near environment 84
Needs and demands 87
Working with your environmental map 91
6 Developing effective performance 93
Team working in health and social care 94
VI CONTENTS
Planning systematically to meet training and
development needs 100
Dealing with poor performance 107
7 Managing change 113
Diagnosis 114
Planning for change 127
8 What do your customers and service users want? 135
Different kinds of customers 136
Service users requirements 145
Getting feedback from service users 149
Handling complaints 153
9 Managing outcomes for service users 157
Purposes and outcomes 157
Service user participation 162
Working across boundaries 166
10 Quality in services 177
What does quality mean? 177
Why is quality important? 184
Do you have a quality problem? 186
Dimensions of quality 188
11 Working with standards 192
What is a standard? 193
Developing a standard 197
Structure, process, outcome 201
Monitoring standards 207
12 Management control 211
Why control? 211
The control loop 213
Measuring and comparing 217
Taking control as a manager 221
Taking corrective action 229
13 Managing processes 233
Defining and mapping processes 234
Process mapping 238
Designing process improvements 244
14 Planning and managing projects 248
Planning a project 249
Managing people and change 256
Keeping on track
Problems with planning 262
CONTENTS VII
15 Service planning, accountability and risk 267
Planning health and social care services 268
Accountability 272
Assessing and managing risk 279
16 Working with a budget 286
Setting budgets 286
Approaches to budgeting 289
Timetabling and preparing the ground 294
Negotiating the budget 297
Target setting, motivation and communication 301
17 The flow of work and information 303
Identifying core tasks 303
The management of sequential tasks 305
The management of parallel tasks 310
Analysing the causes of information problems 313
18 Evidence and investigation 323
The nature of evidence 323
Planning an investigation 326
What kind of information do you need? 331
Contributors 340
Acknowledgements 343
Index 345
ILLUSTRATIONS
FIGURES
2.1 The ladder approach to the analysis of objectives 30
4.1 Interactions between values held at different levels 58
5.1 The three environments 76
5.2 A stakeholder map for an organisation providing health
or social care services 81
7.1 The Nadler and Tushman diagnostic model 116
7.2 Another representation of the Dunford diagnosis 122
7.3 An organic model of the change process 125
7.4 Driving and restraining forces 128
7.5 Dunford force field analysis 130
8.1 Players and their roles in the Bromley clubhouse project 139
8.2 Customer chains 142
8.3 A chain of benefit 143
9.1 The service user participation continuum 162
9.2 Examples of services for people with disabilities 163
9.3 A bureaucratic service 164
9.4 A responsive service 164
9.5 An empowering service 165
10.1 The quality chain 181
10.2 Quality means different things to different people 183
11.1 Quality ball on the hill 193
11.2 Monitoring standards 207
12.1 The control loop 214
12.2 The systems process 215
12.3 A feedback loop 216
12.4 The systems loop 217
12.5 Example of a procedure 223
13.1 A transformation process 234
13.2 Flow of transformation processes 235
14.1 Logic diagram for the production of a directory 257
14.2 Gantt chart for extending shared action planning 258
ILLUSTRATIONS IX
14.3 Multistage approach 263
14.4 Cyclical approach 264
14.5 Iterative approach 265
15.1 Lines of accountability in a housing association s
building and maintenance department 277
17.1 Core and support processes 304
17.2 Sequence of core tasks in an operating theatre 305
17.3 Core tasks in parallel 310
17.4 Basic fishbone diagram 314
17.5 Example of a fishbone diagram 315
17.6 Major branches of a fishbone diagram to investigate
the causes of an information problem 318
18.1 The quality control loop: two kinds of involvement and
consultation 331
TABLES
5.1 Advantages and disadvantages of in house provision
and outsourcing 78
6.1 Kinds of tasks 95
7.1 A commitment plan for Dunford 132
9.1 Customer assessment of quality 167
10.1 Different perspectives on quality 182
10.2 Quality problems 187
10.3 Dimensions of quality in care services 188
11.1 Proceeding in steps 201
11.2 Quality standards for the provision of a cervical
cytology screening programme 202
11.3 Standards for the occupational therapy service of Fife
Health Board 205
11.4 Monitoring form for an occupational therapy service 209
12.1 Levels of control in treatment room of a general practice 231
13.1 The patient s pathway 237
14.1 A key events plan for the opening of a hospice 261
14.2 Part of a milestone plan 262
16.1 Budget statement 287
16.2 Budget statement for a day care centre 290
16.3 An approach to the budget plan 292
16.4 A master timetable for budget preparation 295
16.5 An individual budget preparation timetable 296
|
| any_adam_object | 1 |
| author | Martin, Vivien 1947- Henderson, Euan S. 1941- |
| author_GND | (DE-588)173680615 (DE-588)1089506058 |
| author_facet | Martin, Vivien 1947- Henderson, Euan S. 1941- |
| author_role | aut aut |
| author_sort | Martin, Vivien 1947- |
| author_variant | v m vm e s h es esh |
| building | Verbundindex |
| bvnumber | BV013503513 |
| callnumber-first | H - Social Science |
| callnumber-label | HV41 |
| callnumber-raw | HV41 |
| callnumber-search | HV41 |
| callnumber-sort | HV 241 |
| callnumber-subject | HV - Social Pathology, Criminology |
| classification_rvk | DS 6500 |
| ctrlnum | (OCoLC)45668885 (DE-599)BVBBV013503513 |
| dewey-full | 362/.068 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 362 - Social problems and services to groups |
| dewey-raw | 362/.068 |
| dewey-search | 362/.068 |
| dewey-sort | 3362 268 |
| dewey-tens | 360 - Social problems and services; associations |
| discipline | Pädagogik Soziologie Soziale Arbeit |
| edition | 1. publ. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02055nam a2200553 c 4500</leader><controlfield tag="001">BV013503513</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20240423 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">001220s2001 ad|| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0415251907</subfield><subfield code="c">paperback</subfield><subfield code="9">0-415-25190-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0415251893</subfield><subfield code="c">hardback</subfield><subfield code="9">0-415-25189-3</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)45668885</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV013503513</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-824</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HV41</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">362/.068</subfield><subfield code="2">21</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">DS 6500</subfield><subfield code="0">(DE-625)19951:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Martin, Vivien</subfield><subfield code="d">1947-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)173680615</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Managing in health and social care</subfield><subfield code="c">Vivien Martin and Euan Henderson</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. publ.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London [u.a.]</subfield><subfield code="b">Routledge</subfield><subfield code="c">2001</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">IX, 350 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Health, social work, nursing</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Administration</subfield><subfield code="2">rasuqam</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Gestion</subfield><subfield code="2">rasuqam</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Gezondheidszorg</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Management</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Service de santé</subfield><subfield code="2">rasuqam</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Service social</subfield><subfield code="2">rasuqam</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Welzijnszorg</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Gesundheitswesen</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Health services administration</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Human services</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Einrichtung</subfield><subfield code="0">(DE-588)4113393-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Sozialeinrichtung</subfield><subfield code="0">(DE-588)4077579-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Sozialeinrichtung</subfield><subfield code="0">(DE-588)4077579-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Einrichtung</subfield><subfield code="0">(DE-588)4113393-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Henderson, Euan S.</subfield><subfield code="d">1941-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1089506058</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009217356&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-009217356</subfield></datafield></record></collection> |
| id | DE-604.BV013503513 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:46:58Z |
| institution | BVB |
| isbn | 0415251907 0415251893 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009217356 |
| oclc_num | 45668885 |
| open_access_boolean | |
| owner | DE-824 |
| owner_facet | DE-824 |
| physical | IX, 350 S. Ill., graph. Darst. |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | Routledge |
| record_format | marc |
| series2 | Health, social work, nursing |
| spelling | Martin, Vivien 1947- Verfasser (DE-588)173680615 aut Managing in health and social care Vivien Martin and Euan Henderson 1. publ. London [u.a.] Routledge 2001 IX, 350 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Health, social work, nursing Administration rasuqam Gestion rasuqam Gezondheidszorg gtt Management gtt Service de santé rasuqam Service social rasuqam Welzijnszorg gtt Gesundheitswesen Health services administration Human services Management Management (DE-588)4037278-9 gnd rswk-swf Einrichtung (DE-588)4113393-6 gnd rswk-swf Sozialeinrichtung (DE-588)4077579-3 gnd rswk-swf Sozialeinrichtung (DE-588)4077579-3 s Management (DE-588)4037278-9 s Einrichtung (DE-588)4113393-6 s DE-604 Henderson, Euan S. 1941- Verfasser (DE-588)1089506058 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009217356&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Martin, Vivien 1947- Henderson, Euan S. 1941- Managing in health and social care Administration rasuqam Gestion rasuqam Gezondheidszorg gtt Management gtt Service de santé rasuqam Service social rasuqam Welzijnszorg gtt Gesundheitswesen Health services administration Human services Management Management (DE-588)4037278-9 gnd Einrichtung (DE-588)4113393-6 gnd Sozialeinrichtung (DE-588)4077579-3 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4113393-6 (DE-588)4077579-3 |
| title | Managing in health and social care |
| title_auth | Managing in health and social care |
| title_exact_search | Managing in health and social care |
| title_full | Managing in health and social care Vivien Martin and Euan Henderson |
| title_fullStr | Managing in health and social care Vivien Martin and Euan Henderson |
| title_full_unstemmed | Managing in health and social care Vivien Martin and Euan Henderson |
| title_short | Managing in health and social care |
| title_sort | managing in health and social care |
| topic | Administration rasuqam Gestion rasuqam Gezondheidszorg gtt Management gtt Service de santé rasuqam Service social rasuqam Welzijnszorg gtt Gesundheitswesen Health services administration Human services Management Management (DE-588)4037278-9 gnd Einrichtung (DE-588)4113393-6 gnd Sozialeinrichtung (DE-588)4077579-3 gnd |
| topic_facet | Administration Gestion Gezondheidszorg Management Service de santé Service social Welzijnszorg Gesundheitswesen Health services administration Human services Management Einrichtung Sozialeinrichtung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009217356&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT martinvivien managinginhealthandsocialcare AT hendersoneuans managinginhealthandsocialcare |