Human resource management: global strategies for managing a diverse workforce
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Englewood Cliffs, NJ
Prentice Hall
1995
|
| Ausgabe: | 5. ed. |
| Schriftenreihe: | Prentice Hall international editions
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Frühere Aufl. u.d.T.: Carrell, Michael R.: Personnel/human resource management |
| Beschreibung: | XXII, 810 S. graph. Darst., Kt. |
| ISBN: | 0131809857 |
Internformat
MARC
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| 245 | 1 | 0 | |a Human resource management |b global strategies for managing a diverse workforce |c Michael R. Carrell ; Norbert F. Elbert ; Robert D. Hatfield |
| 250 | |a 5. ed. | ||
| 264 | 1 | |a Englewood Cliffs, NJ |b Prentice Hall |c 1995 | |
| 300 | |a XXII, 810 S. |b graph. Darst., Kt. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Prentice Hall international editions | |
| 500 | |a Frühere Aufl. u.d.T.: Carrell, Michael R.: Personnel/human resource management | ||
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| 650 | 4 | |a Personnel - Direction | |
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| 700 | 1 | |a Hatfield, Robert D. |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804128288698793984 |
|---|---|
| adam_text | Contents
Preface xix
part 1
The Environment for
Human Resources 1
CHAPTER 1
The Foundation and
Challenges of Human
Resource Management 3
human resources: past and
PRESENT 6
Scientific Management 6;
Human Relations 7
HUMAN RESOURCES (HR) 8
STRATEGIC HUMAN RESOURCE
MANAGEMENT 9
HUMAN RESOURCE FUNCTIONS 10
Job Analysis and Design 11;
Recruitment and Selection 13;
Appraisal, Training, and
Development 13; Compensation
and Health 13; Labor Relations
14; Special Issues: HRIS and HR
Problem Solving 14
HR DEPARTMENT ROLES 15
Does the HR Function Affect the
Success of an Organization? 15;
HR Policies 15; Critical Policy
Issues 16; Communication 17;
Advice and Services 20; Control
Functions 21
STRUCTURE OF THE HUMAN
RESOURCE DEPARTMENT 21
Responsibilities for the HR
Function 23
CURRENT ISSUES AND
CHALLENGES 23
Worker Productivity 23; Quality
Improvement 25; Downsizing,
Delayering, and Decruiting 27;
The Changing Work Force 28;
Global Economy 30; The Impact
of Government 31; Quality of
Working Life 31; Technology
and Training 34
HR CAREER OPPORTUNITIES 34
CONCLUSION AND
APPLICATIONS 37
CASE STUDY: FAMILY FEUD 38
EXPERIENTIAL EXERCISES:
1. Sources of Personnel/HR
Information 41; 2. Predicting
Work in the Year 2000 42
vii
Viii CONTENTS
KEY TERMS AND CONCEPTS 43
REVIEW QUESTIONS 43
DISCUSSION QUESTIONS 43
ENDNOTES 45
CHAPTER 2
A Global Perspective of
Human Resources 49
the impact of the
environment on hr
management 52
global hr strategies 54
global hr activities for
new acquisitions 56
global implications for
motivation and job design 56
Cultural Dimensions 57;
Motivating in Different Cultures
58
CANADA 59
MEXICO 59
JAPAN 62
HR PRACTICES IN JAPAN 63
Japanese HR Management
Practices in the United States 67
WESTERN EUROPE 70
France 72; Germany 73; United
Kingdom 75
CENTRAL/EASTERN EUROPE 76
I ll Pretend to Work if You
Pretend to Pay Me 78; The
Need for Management
Reeducation 79
CHINA 80
HR MANAGEMENT CHALLENGES
IN TRANSITION ECONOMIES 81
GLOBAL DOWNSIZING 82
CONCLUSIONS AND
APPLICATIONS 83
CASE STUDY: HOW DOES
JAPANESE MANAGEMENT PLAY
IN HUNGARY? 84
EXPERIENTIAL EXERCISES:
1. Working Abroad 86;
2. Performance Appraisal Across
Cultures 87
KEY TERMS AND CONCEPTS 89
REVIEW QUESTIONS 89
DISCUSSION QUESTIONS 90
ENDNOTES 91
CHAPTER 3
Workforce Diversity and
Regulatory Challenges 95
workforce diversity 96
The 1990s and a New Century 96
DEFINING DIVERSITY 97
Racial and Ethnic Groups 98;
Women 99; Older Workers 99;
Americans with Disabilities 99;
Sexual/Affectional Orientation
99; Exactly What Is Diversity?
99; Stereotypes and Prejudices
101; Assimilation 103; Valuing
Diversity 104
MANAGING DIVERSITY 105
Diversity Programs 107;
Diversity Awareness Training
109
RESPONSE TO DIVERSITY:
FEDERAL LEGISLATION 112
Equal Pay Act 113; Civil Rights
Act 113; Sexual Harassment
120; Quid Pro Quo 121;
Hostile Environment 123;
Religious Discrimination 127;
Age Discrimination in
Employment Act 129;
Separation Agreements 131;
Older Workers Benefit Protection
Act 131; Vocational
Rehabilitation Act 132; Vietnam
Era Veterans Readjustment Act
133; Immigration Reform and
Control Act 133; Americans
with Disabilities Act 135; Civil
Rights Act of 1991 143;
Employment Arbitration
Agreements 145
AFFIRMATIVE ACTION 146
Program Development 147;
Required Records 148; Program
Implementation 149
UNIFORM GUIDELINES ON
EMPLOYEE SELECTION
PROCEDURES 150
SUPREME COURT DECISIONS 153
Reverse Discrimination 154;
Discrimination Against Smokers
155
CONCLUSIONS AND
APPLICATIONS 157
CONTENTS iX
CASE STUDY: FIRE DEPARTMENT
PROMOTION 157
EXPERIENTIAL EXERCISES
1. What Do You Think Is Sexual
Harassment? 159; 2. Exploring
Differences 160
KEY TERMS AND CONCEPTS 162
REVIEW QUESTIONS 162
DISCUSSION QUESTIONS 163
ENDNOTES 164
PART II
Attracting Human
Resources 169
CHAPTER 4
Job Analysis 171
importance of job analysis 174
program implementation 175
Committee Review 176;
Information Collection 176; Job
Analysis Methods 179;
Information Review 186; Product
Completion 186; Future Use and
Updating 186; Job Analysis
Problems 186
JOB DESCRIPTIONS 187
Uses of Job Descriptions 188;
Legal Requirements 189;
Elements of Job Descriptions 191
CONCLUSIONS AND
APPLICATIONS 194
X CONTENTS
CASE STUDY: GOOD INTENTIONS
AREN T ENOUGH 195
EXPERIENTIAL EXERCISES:
1. Writing Job Descriptions 197;
2. Job Analysis for Recruiting
197
KEY TERMS AND CONCEPTS 198
REVIEW QUESTIONS 198
DISCUSSION QUESTIONS 199
ENDNOTES 200
CHAPTER 5
Job Design 203
old paradigms 204
motivation 206
Maslow s Hierarchy of Needs
206; Alderfer s ERG Theory 207;
Goal Setting 207; Positive
Reinforcement 207; Herzberg s
Two Factor Theory of Motivation
209; The Great Debate: For Love
or Money 210
DESIGNING JOBS 211
Specialization Intensive Jobs 212;
Motivation Intensive Jobs 214;
Job Rotation 214; Job
Enlargement 215; Job
Enrichment 217; Work Teams
218; Total Quality Management
220; Reengineering 220; The
Office Environment 221;
Robotics 224; Ergonomics 224
PRODUCTIVITY MEASURES 225
WORKPLACE FLEXIBILITY 226
Telecommuting 228; Temporary
Help and Contract Workers 228;
Permanent Part Time Work 230;
Job Sharing 231; Compressed
Workweeks 232; Discretionary
Workweeks/Flextime 233;
Disadvantages of Workplace
Flexibility 235
JOB DESIGN GUIDELINES 236
CONCLUSIONS AND
APPLICATIONS 237
CASE STUDY: AND YOU
THOUGHT YOUR JOB WAS
BAD ... 239
EXPERIENTIAL EXERCISES:
1. Can This Job Be Enriched?
241; 2. My Ideal Job? 242
KEY TERMS AND CONCEPTS 242
REVIEW QUESTIONS 243
DISCUSSION QUESTIONS 244
ENDNOTES 245
CHAPTER 6
Employee Recruitment 249
recruitment strategies in a
diverse work force 250
labor market information 254
Labor Market Sources 255;
Operation of the Labor Market
256
HUMAN RESOURCE PLANNING 257
Forecasts 258; Entry Level
Planning 261
RECRUITMENT SOURCES 263
Internal Applicants 264;
External Applicants 267
METHODS OF RECRUITMENT 268
Job Posting 268; Direct
Applications 271; Employee
Referrals 271; Campus
Recruiting 273; Private
Employment Agencies 275;
Advertising 276
HIRING ALTERNATIVES 281
Assigning Overtime 281;
Temporary Help 282; Leasing
Employees 283
COST BENEFIT ANALYSIS OF
RECRUITMENT 284
INTERNATIONAL HR: STAFFING 285
Global Recruiting at IBM 286
CONCLUSIONS AND
APPLICATIONS 289
CASE STUDY: AN EMPLOYEE
REFERRAL PROGRAM 290
EXPERIENTIAL EXERCISES:
1. The Temporary Help
Alternative 291; 2. Effective
Help Wanted Ads 292
KEY TERMS AND CONCEPTS 295
REVIEW QUESTIONS 295
DISCUSSION QUESTIONS 294
ENDNOTES 296
CONTENTS Xi
CHAPTER 7
Employee Selection 299
selection decisions 300
An HR Responsibility 302
THE SELECTION PROCESS 304
Evaluating Ability and Motivation
307
STEPS IN THE SELECTION
PROCESS 308
Initial Screening 308;
Application Blank 309;
Preemployment Testing 314;
Interviews 323; Background
Checks 327; Negligent Hiring
330; The Selection Decision 333
INTERNATIONAL HUMAN
RESOURCE MANAGEMENT 334
Expatriate Rights 334; Staffing
the New Europe 335
CONCLUSIONS AND
APPLICATIONS 336
CASE STUDY: BLUE GRASS
STATE UNIVERSITY 337
EXPERIENTIAL EXERCISES:
1. Is This Application Blank
Lawful? 338; 2. Interviewer
Perspectives 338
KEY TERMS AND CONCEPTS 340
REVIEW QUESTIONS 340
DISCUSSION QUESTIONS 341
ENDNOTES 342
Xil CONTENTS
PART III
Assessment and
Development 345
CHAPTER 8
Performance Appraisal and
Performance Management 347
performance appraisal and
performance management 348
performance appraisal
objectives 349
Evaluative Objectives 349;
Developmental Objectives 351
THE APPRAISAL PROCESS 351
Steps in Developing a PA System
351; Legal Considerations 353;
Common Rater Errors 355
APPRAISAL METHOD AND
INSTRUMENTS 358
Work Standards 358; Rating
Scales 359; Comparative
Management by Objectives 368;
Combination Methods 369;
Appraisal Schedule 369
WHO SHOULD DO THE RATING? 370
Supervisors 370; Peer
Evaluations 370; Customer/
Client Evaluations 370; Self
Ratings 371; Reverse Appraisals
371; Team Appraisals 373
MONITORING EMPLOYEES ON
THE JOB 374
EFFECTIVE PA SYSTEMS 375
Design Input 375; Training
Appraisers 378; Formal and
Informal Methods 379; Appraisal
System Evaluation 379
THE APPRAISAL INTERVIEW 380
Problems with the Appraisal
Interview 380; Interview Format
382; Problem Solving Interviews
383; Violence Related to the
Appraisal 383
INTERNATIONAL HR:
PERFORMANCE APPRAISAL 384
CONCLUSIONS AND
APPLICATIONS 386
CASE STUDY: BORDON ELECTRIC
COMPANY 387
EXPERIENTIAL EXERCISES:
1. It s Great to Be Loyal—But
What Does It Mean? 389
2. Reviewing the President of the
United States 390
KEY TERMS AND CONCEPTS 390
REVIEW QUESTIONS 391
DISCUSSION QUESTIONS 391
ENDNOTES 393
CHAPTER 9
Employee Training and
Management Development 397
training versus
development 398
Traditional Managerial Skills
400; Purposes of T D 401; T D
Priorities Leading to the Twenty
First Century 402
SYSTEMS APPROACH TO T D 404
PHASE 1: NEEDS ASSESSMENT 404
Organizational Analysis 404;
Operational Analysis 404;
Person Analysis 404; The
Special Case of T D for Managers
408; Selecting Needs Assessment
Techniques 408; T D Objectives
410
PHASE 2: CONDUCTING T D 410
On the Job Techniques 411;
Away from the Job Techniques
414; Improved Performance 417;
OJT or Away from the Job T D?
423; A T D Plan and
Implementation 424
PHASE 3: EVALUATION 426
Levels of T D Evaluation 427;
Applying Evaluation Strategies
430; Costs of T D Programs and
Departments 430
PRINCIPLES OF LEARNING 430
Motivation 431; Participation
431; Feedback 431;
Organization 432; Repetition
432; Application 433
LEGAL ISSUES 434
SUCCESSFUL T D PROGRAMS
FOR MANAGERS 434
Performance Appraisal 434;
Long Range Planning 434; Top
Management Support 435;
Climates for Change 435;
Professional Staff 435
INTERNATIONAL HR:
INTERCULTURAL PREPARATION 436
RESPONSIBILITY FOR T D 438
CONTENTS Xill
CONCLUSIONS AND
APPLICATIONS 438
CASE STUDY: THE
WALKAROUND MALL 439
EXPERIENTIAL EXERCISES:
1. Supervision—A Basket Case?
441 2. Teaching the Teacher 443
KEY TERMS AND CONCEPTS 443
REVIEW QUESTIONS 444
DISCUSSION QUESTIONS 445
ENDNOTES 446
CHAPTER 10
Internal Staffing and
Career Management 449
factors influencing
internal staffing decisions 452
promotion 454
Recruiting for Promotion 455;
Promotion Criteria 455;
Unofficial Promotion Criteria
458
OTHER INTERNAL MOVES 459
Demotion 459; Transfer 460;
Layoff 460; Less Traditional
Approaches 462
INTERNAL STAFFING POLICIES 466
Promotion from Within 466;
Assistance for Laid Off
Employees 466; Outplacement
Assistance 468
XIV CONTENTS
CAREER MANAGEMENT 469
Benefits to the Organization 471;
Individual Career Planning 473;
Integrating Plans 473;
Implementing Programs 474;
Evaluation of Career Programs
475; Issues of an Aging Work
Force 476; The Plateaued
Employee 477; Dual Career
Couples 478
WOMEN AND MINORITIES IN
MANAGEMENT 479
Obstacles to Upward Mobility
479; Stereotypes about Women
Managers 480; The Old Boy
Network 481; Development for
Women and Minorities 482
CONCLUSIONS AND
APPLICATIONS 483
CASE STUDY: ASSESSMENT
CENTER AT PIEDMONT
INSURANCE 484
EXPERIENTIAL EXERCISES:
1. What Are You Going to Do
with Your Life? 486
2. Designing a Diversity Training
Program 488
KEY TERMS AND CONCEPTS 489
REVIEW QUESTIONS 489
DISCUSSION QUESTIONS 490
ENDNOTES 491
PART IV
Retaining Human
Resources 495
CHAPTER 11
Compensation Systems 497
compensation objectives 498
Attracting Employees 500;
Retaining Good Employees 502;
Motivation 505; Legal
Considerations 506
JOB EVALUATION 510
Job Evaluation Committee
511; Outside Assistance 511
PAY SYSTEMS 511
Time Based Systems 512; Pay
Increases 515; Employee Based
Systems 516; Performance Based
Systems 518; Individual
Incentive Plans 518; Team Based
Incentive Systems 522;
Organizational Incentive Plans
522
EMPLOYEE STOCK OWNERSHIP
PLANS (ESOPs) 527
Growth of Incentive Plans 527
EXECUTIVE COMPENSATION 529
Golden Parachutes 529; Stock
Options 529; Executive
Compensation Reform? 530
COMPENSATION ISSUES 531
Wage Compression 531; Two
Tier Wage System 531;
Comparable Worth 532
CONCLUSIONS AND
APPLICATIONS 533
CASE STUDY: MERIT INCREASES 534
EXPERIENTIAL EXERCISES:
1. How Should These Employees
Be Paid? 536 2. Nonmonetary
Incentives 538
KEY TERMS AND CONCEPTS 539
REVIEW QUESTIONS 540
DISCUSSION QUESTIONS 540
ENDNOTES 541
CHAPTER 12
Benefits 543
types of benefits 546
Required Benefits 549
PENSIONS 550
Early Retirement 553; Pension
Eligibility 553; Pension Plans
554; Employee Retirement
Income Security Act 557; Unisex
Pensions 558; Section 401(k) of
Internal Revenue Code 559
PAID TIME OFF 560
Vacations 560; Holidays 561;
Personal Absences 562; Military
Leave 562; Sick Leave 562
PREMIUM PAY 563
INSURANCE 563
Health Insurance 563;
Alternatives to Traditional
Insurance 565; COBRA 568;
Group Dental, Legal, and Vision
Insurance 568
EMPLOYEE SERVICES 568
Child Care Programs 569; Elder
Care Programs 572; Credit
Unions 572; Food Services 572;
Education Expenses 572;
Transportation Programs 572
CONTENTS XV
TOTAL BENEFIT PLANNING 574
Flexible Benefit Plans 574;
Publicizing Benefits 578
CONCLUSIONS AND
APPLICATIONS 580
CASE STUDY: FAMILY HEALTH
INSURANCE 580
EXPERIENTIAL EXERCISES:
1. Flexible Benefit Decisions 581;
2. Benefits Survey: Field
Research 582
KEY TERMS AND CONCEPTS 582
REVIEW QUESTIONS 583
DISCUSSION QUESTIONS 583
ENDNOTES 584
CHAPTER 13
Health and Safety 587
STRESS 589
Controlling Stress 591
BURNOUT 592
EMPLOYER HEALTH CARE
PROGRAMS 594
Wellness Programs 594;
Employee Assistance Programs
597; Substance Abuse in the
Workplace 599; Alcohol Abuse
599; Drug Abuse 603; Smoking
in the Workplace 609; AIDS in
the Workplace 611
SAFETY PROGRAMS 612
Participative Safety Management
Programs 613; Occupational
XViii CONTENTS
Support Systems 744; Computer
Based Training 744; Expert
Systems 747
OPPORTUNITIES FOR HRIS
CAREERS 747
SELECTING AND IMPLEMENTING
AN HRIS 474
Managing Conflict and Politics
747; Evaluating Hardware and
Software 748; Implementing a
New or Modified HRIS 748;
Securing the Integrity of HR Data
749
CONCLUSIONS AND
APPLICATIONS 751
CASE STUDY: WARD INDUSTRIES,
INC. 752
EXPERIENTIAL EXERCISES:
1. Shopping for Software 753
2. PC Based HR Applications
753
KEY TERMS AND CONCEPTS 754
REVIEW QUESTIONS 754
DISCUSSION QUESTIONS 755
ENDNOTES 756
CHAPTER 17
HR Research and Problem
Solving 759
hr research 760
Types of Research 760; The
Researchers 761; HR Research
Publications 763
RESEARCH TECHNIQUES 763
Surveys 764; Exit Interviews
771; Historical Studies 771;
Controlled Experiments 772;
Human Resource Information
System (HRIS) 772; Cost Benefit
Analysis 772
PROBLEM SOLVING AND
ANALYSIS 773
Absenteeism 773; Turnover 777;
Job Dissatisfaction 780;
Perceptions of Fairness 781
INTERNATIONAL HR: THE
INTERNATIONAL CHALLENGE TO
MANAGEMENT RESEARCH 784
CONCLUSIONS AND
APPLICATIONS 785
CASE STUDY: ABSENTEEISM AT
DIGITRONICS, INC. 786
EXPERIENTIAL EXERCISES:
1. Figuring the Cost of Employee
Absenteeism 787 2. Stopping
Taco Bell Employees from
Heading for the Border 789
KEY TERMS AND CONCEPTS 791
REVIEW QUESTIONS 791
DISCUSSION QUESTIONS 791
ENDNOTES 793
NAMES INDEX 795
CORPORATIONS AND
ASSOCIATIONS INDEX 796
SUBJECT INDEX 799
|
| any_adam_object | 1 |
| author | Carrell, Michael R. Elbert, Norbert F. Hatfield, Robert D. |
| author_facet | Carrell, Michael R. Elbert, Norbert F. Hatfield, Robert D. |
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| dewey-full | 658.3 |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 5. ed. |
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| id | DE-604.BV013497990 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:46:52Z |
| institution | BVB |
| isbn | 0131809857 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009213552 |
| oclc_num | 29953018 |
| open_access_boolean | |
| physical | XXII, 810 S. graph. Darst., Kt. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Prentice Hall |
| record_format | marc |
| series2 | Prentice Hall international editions |
| spelling | Carrell, Michael R. Verfasser aut Human resource management global strategies for managing a diverse workforce Michael R. Carrell ; Norbert F. Elbert ; Robert D. Hatfield 5. ed. Englewood Cliffs, NJ Prentice Hall 1995 XXII, 810 S. graph. Darst., Kt. txt rdacontent n rdamedia nc rdacarrier Prentice Hall international editions Frühere Aufl. u.d.T.: Carrell, Michael R.: Personnel/human resource management Personeelsmanagement gtt Personnel - Direction Personnel - Direction ram Personnel management Personalwesen (DE-588)4076000-5 gnd rswk-swf Personalwesen (DE-588)4076000-5 s DE-604 Elbert, Norbert F. Verfasser aut Hatfield, Robert D. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009213552&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Carrell, Michael R. Elbert, Norbert F. Hatfield, Robert D. Human resource management global strategies for managing a diverse workforce Personeelsmanagement gtt Personnel - Direction Personnel - Direction ram Personnel management Personalwesen (DE-588)4076000-5 gnd |
| subject_GND | (DE-588)4076000-5 |
| title | Human resource management global strategies for managing a diverse workforce |
| title_auth | Human resource management global strategies for managing a diverse workforce |
| title_exact_search | Human resource management global strategies for managing a diverse workforce |
| title_full | Human resource management global strategies for managing a diverse workforce Michael R. Carrell ; Norbert F. Elbert ; Robert D. Hatfield |
| title_fullStr | Human resource management global strategies for managing a diverse workforce Michael R. Carrell ; Norbert F. Elbert ; Robert D. Hatfield |
| title_full_unstemmed | Human resource management global strategies for managing a diverse workforce Michael R. Carrell ; Norbert F. Elbert ; Robert D. Hatfield |
| title_short | Human resource management |
| title_sort | human resource management global strategies for managing a diverse workforce |
| title_sub | global strategies for managing a diverse workforce |
| topic | Personeelsmanagement gtt Personnel - Direction Personnel - Direction ram Personnel management Personalwesen (DE-588)4076000-5 gnd |
| topic_facet | Personeelsmanagement Personnel - Direction Personnel management Personalwesen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009213552&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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