International management: managing across borders and cultures
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Upper Saddle River, NJ
Prentice Hall
2000
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 1. Aufl. im Verl. Harper Collins College, New York, NY |
| Beschreibung: | XXV, 614 S. graph. Darst., Kt. |
| ISBN: | 0321028295 |
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| 264 | 1 | |a Upper Saddle River, NJ |b Prentice Hall |c 2000 | |
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| 650 | 7 | |a Interculturele communicatie |2 gtt | |
| 650 | 7 | |a Internationale ondernemingen |2 gtt | |
| 650 | 7 | |a Management |2 gtt | |
| 650 | 4 | |a Multinationales Unternehmen | |
| 650 | 4 | |a International business enterprises -- Management | |
| 650 | 4 | |a International business enterprises -- Management -- Case studies | |
| 650 | 4 | |a Industrial management | |
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Datensatz im Suchindex
| DE-BY-862_location | 2000 |
|---|---|
| DE-BY-FWS_call_number | 2000/QP 305 D431(3) |
| DE-BY-FWS_katkey | 181625 |
| DE-BY-FWS_media_number | 083000358726 |
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| adam_text | Brief Contents
Contents ix
Preface xix
Assessing the Environment of International Management 1
Chapter 1: The Challenge ol International Management 2
Chapter 2: The Political. Lconomic. Legal.
and Technological Lnvironmcnt 27
Chapter 3: Managing Interdependence: Social Responsibilit
and I:thies 54
Comprehensive Cases 87
The Prominant Dr. Rombach • Footwear International • Colgate Palmolive in
Postapartheid South Africa • La Keisha Washington s Ethical Dilemma Presented
by Nike
The Cultural Context of International Management 101
C hapler 4: I he Role ol C tilluie in International Management 102
Chapter 3: I he ( ross Cullural C omnumicalion I miionmcnt 1 S
Chapter 0: Negotiation and Decision Making 1 hb
Comprehensive Cases 202
Deli Rockwool Corp. in the Peoples Republic of China • Moto: Coming
to America • Euro Disney SCA: Perspectives from Two Cultures
vii
Formulating and Implementing Strategy
for International Operations 217
Chapter 7: Strategy Formulation for International Markets 218
Chapter 8: Cross Border Alliances and Strategy Implementation 255
Chapter 9: Organization Structure and Coordinating Systems 286
Comprehensive Cases 318
Reorganization at AB Telecom (1998) • Johnson Electric • Colgate Palmolive
Hungary • Lee Jing Textile Company, Ltd.
Managing Human Resources Around the World 343
Chapter 10: Staffing and Training for Global Operations 344
Chapter 11: Expatriation and Labor Relations in Global HRM 374
Chapter 12: Motivating and Leading 406
Chapter 13: Managing International Teams and Workforce Diversity 438
Comprehensive Cases 468
TDK de Mexico • Solartron • Managing a Diverse Workforce in Indonesia
Integrative Term Project 490
Integrative Cases 491
AT T Consumer Products • Whirlpools Quest for Global Leadership • Anita
Roddick, OBE, and the Body Shop International PLC (1996)
Glossary 557
Booknotes 562
Credits 583
Company Index 588
Subject and Name Index 592
Contents
Preface xix
About the Author xxv
Assessing the Environment of International Management 1
1 The Challenge of International Management 2
OPENING PROFILE
Motorola Joins the Siemens Toshiba IBM Alliance: High Tech
and Cross Cultural Challenges 3
Developments in the Global Community 5
Globalism 5 • Regional Trading Blocs—The TRIAD 7 • Other Regions in the World
9 • Less Developed Countries 10 • Privatization 11 • Information Technology
12 • Workforce Diversity 13 • Technology Application: III ImposesCross Border
Electronic Data Privacy 14 • Small Businesses Go International 15 .
Multinational Corporations 16
¦ The Challenge ot International Management 17 • The Contingency Role of the
International Manager 17 • Management Focus: Citibank Gives Advice on Career
Planning 18
The Future of International Management 19
Application and Experiential Exercises 21
Case Study: GE Brings Good Life to Hungary 21
2 The Political, Economic, Legal,
and Technological Environment 27
OPENING PROFILE
PepsiCo Loses Fizz After Soviet Disintegration 28
The Political and Economic Environment 29
CPolitical Risk 30 • political Risk Assessment 31 • ^Managing Political Risk 34
;xManaging Terrorism Risk 38 •XEconomic Risk 38 • Technology Application:
Multicurrency Translation Software Provides a Global Solution for Lam Research 39
Comparative Management in Focus: Global Managers Respond to Economic Slide in !
Indonesia 40 J
The Regulatory Environment 41 )
Contract Law 42 • Other Regulatory Issues 43
The Technological Environment 44
Management Focus: War Declared on Pirating: The Lion King Launched
in Beijing Before Boston 46
Application and Experiential Exercises 49
Case Study: Conflict in Colombia: The Other Oil War 50
3 Managing Interdependence: Social Responsibility
and Ethics 54
OPENING PROFILE
The Tobacco Industry s Social Responsibility in Developing Countries 55
The Social Responsibility of MNCs 56
MNC Responsibility Toward Human Rights 60 • Management Focus: Levi Takes a
Siand lor Human Rights 61 * Comparative Management in Focus: A New Day Dawns
lor MNe.s in South Africa 01 * Codes of Conduct 63
Ethics in International Management 65
Questionable Payments 67 • Comparative Management in Focus: lit hies in Furopc 69
Managing Interdependence 73
XForeign Subsidiaries in the .United_States_ 74 ^Managing Subsidiary Host Country
Interdependence 74 • Comparative Management in Focus: Interdependence: The ;
CONTENTS • xi
NAFTA Perspectives from the South and the North 77 • Technology Application: High
Tech Jobs Boost Maquiladora Ville 78 • Managing Environmental Interdependence 81
Application and Experiential Exercises 84
Case Study: Balancing Human Rights Around the World: Nike and Reebok 85
Comprehensive Cases: The Prominant Dr. Rombach 87 • Footwear International 90
Colgate Palmolive in Postapartheid South Africa 95 • La Keisha Washington s Ethical Dilemma
Presented by Nike 99
The Cultural Context of International Management 101
4 The Role of Culture in International Management 102 /
OPENING PROFILE
Telmex Uses Cultural and Political Understanding to Stymie AT T and MCI 103
Culture and Its Effects on Organizations 105
Technology Application: As East Meets West, Asia Encounters a User Unfriendly
Interface 107
Cultural Variables and Dimensions 109
l^ Management Focus: Adjusting to American Culture 1J^O^j— Subculiures 111 /
Cultural Variables 111 • Value Dimensions 113(f» Hofstedes_Vanie }*c /
Dimensions 113 •XG eographic Clusters 117 • Trompenaars Findings 118 /
Critical Operational Value Differences 120
Developing Cultural Profiles 123
Comparative Management in Focus: Profiles in Culture 124
Culture and Management Styles Around the World 130
Saudi Arabia 130 • Chinese Small Family Businesses 131
Application and Experiential Exercises 135
Case Study: Trouble at Computex Corporation 136
5 The Cross Cultural Communication Environment 138
OPENING PROFILE j
Oriental Poker Face: Eastern Deception or Western Inscrutability? 139 I
The Communication Process 140
Cultural Noise in the Communication Process 141
Technology Application: Technology Communicates Across Borders and Cultures 142
^ Cultural Variables in the Communication Process 142 • Context 148
Comparative Management in Focus: Communicating with Arabs 149 ^Communication
Channels 152
Managing Cross Cultural Communication 156
Developing Cultural Sensitivity 156 • Careful Encoding 156 • Management Focus:
How 21 Men Got Global in 35 Days: Problem Number One Was Communication 157 I
Selective Transmission 157 • Careful Decoding of Feedback 158 • Follow Up f
Actions 159
Application and Experiential Exercises 162
Case Study: Elizabeth Visits GPC s French Subsidiary 164
6 Negotiation and Decision Making 166
OPENING PROFILE
The Iraq U.S. Negotiations 167
Negotiation 168
The Negotiation Process 168
Stage One: Preparation 169 • Comparative Management in Focus: Successful
Negotiators Around the World 170 • Stage Two: Relationship Building 176
Stage Three: Exchanging Task Related Information 177 • Stage Four: Persuasion 178
Stage Five: Concessions and Agreement 180
Managing Negotiation 180
Comparative Management in Focus: Negotiating with the Chinese 183 • Managing
Conflict Resolution 186 y
Decision Making 187
Technology Application: Daimler s Stuttgart Command Post Speeds Cross Border
Decisions for Integration with Chrysler 188 • The Influence of Culture on Decision
I
CONTENTS • xiii
Making 189 • Approaches to Decision Making 189 • Comparative Management in
Focus: Decision Making in Japanese Companies 191
Application and Experiential Exercises 194
Case Study: Martinez Construction Company in Germany 197
Comprehensive Cases: Deli RockwooHlorp. in the People s Republic of China 202 • Moto: Coming to
America 209 • EuroDisney SCA: Pejs pectives from Two Cultures 212
/
Formulating and Implementing Strategy
for International Operations 217
7 Strategy Formulation for International Markets 218
OPENING PROFILE
Global or Local? Comparing FedEx and UPS in China 219
Reasons for Going International 220
Reactive Responses 221 • Proactive Reasons 222
Strategic Formulation Process 223
Management Focus: Unisys: Off and Running in Vietnam 225
Steps in Developing International Strategy 226
/Mission and Objectives 226 • Environmental Assessment 226 • Internal Analysis
J 231 • Competitive Analysis 232 • International Strategic Alternatives 233
Approaches to World Markets 234 • Global Integrative Strategies 235 .;
Management Focus: Matsushita:VWay to Go Global and Act Local 236 (^ Entry Strategy . *
Alternatives 238 • Comparative Management in Focus: Strategic Planning for the EU
Market 241 • Technology Application: Dutch Insurance Giant Achmea Prepares for the
Borderless Europe 244 • Strategic Choice 245
Application and Experiential Exercises 247
Case Study: Cola Wars: The Venezuelan Coup 248
i
i
8 Cross Border Alliances and Stategy Implementation 255
OPENING PROFILE
The DaimlerChrysler AG Global Alliance 256
Strategic Alliances 257
^ Cross Border Alliances: Motivations and Benefits 258 • Challenges in Implementing
p Global Alliances 259 • Guidelines for Successful Alliances 261 • Comparative s
Management in Focus: Joint Ventures in the Commonwealth of Independent States 263 j
Strategic Implementation 266
/ Managing Performance in International Joint Ventures 267 • Technology Application:
Benneton Group Spa Supports Its Worldwide Business with a Technological Edge 268
Government Influences on Strategic Implementation 272 • Cultural Influences on
Strategic Implementation 273 • Comparative Management in Focus: Implementing
Sino U.S. Joint Ventures: The Culture Factor 274 • Management Focus: Wal Mart s
Implementation Problems in South America 277
Application and Experiential Exercises 278
Case Study: Ben Jerry s and Iceverks: Alliance Meltdown in Russia 281
9 Organization Structure and Coordinating Systems 286
OPENING PROFILE
Poland: Reorganizing Structure and Systems Brings New Life to ABB Zamech 287
Organization Structure 288
Evolution and Change in MNC Organizational Structures 289
Integrated Global Structures 291
Organizing for Globalization 293
Comparative Management in Focus: The Overseas Chinese Global Network 294
Organizing to Be Global, Act Local 296
Emergent Structural Forms 298
Interorganizational Networks 298 • The Transnational Corporation (TNC) Network
Structure 298
Choice of Organizational Form 300
Organizational Change and Design Variables 301
1
I CONTENTS* xv
Coordinating and Reporting for Global Operations 305
Monitoring Systems 305 • Direct Coordinating Mechanisms 306 • Indirect
Coordinating Mechanisms 306 • Technology Application: Air Express International in
Latin America: Old Problems, New Solutions 307 • Management Focus: McDonalds in
; Moscow: Control Challenge Extraordinaire! 308
Managing Effective Monitoring Systems 310
The Appropriateness of Monitoring and Reporting Systems 310 • The Role of
Information Systems 311 • Evaluation Variables Across Countries 312
Application and Experiential Exercises 314
Case Study: Flexit International 314
Comprehensive Cases: Reorganization at AB Telecom (1998) 318 • Johnson Electric 322
Colgate Palmolive Hungary 330 • Lee Jing Textile Company, Ltd. 333
Managing Human Resources Around the World 343
10 Staffing and Training for Global Operations 344
OPENING PROFILE
Oleg and Mark: Equal Work but Unequal Pay 345
Technology Application: When HRMS Goes (global at British Airways 347
Staffing Philosophies for International Operations 348
Global Selection 353
Problems with Expatriation 354
Training and Development 355
Cross Cultural Training 356 • Training Techniques 358 • Integrating Training with
Global Orientation 360 * Training Host Country Nationals 360
Expatriate Compensation 361
Management Focus: Careers in Spain and China 362 • Comparative Management in
Focus: Compensation in Russia 367
Application and Experiential Exercises 369
Case Study: Fred Bailey in Japan: An Innocent Abroad 370
11 Expatriation and Labor Relations in Global HRM 374
OPENING PROFILE
Labor Laws for the EC: Ground Rules for the Firing Squad 375
Maintaining Global Human Resources 376
Developing an International Management Cadre 377
Preparation, Adaptation, and Repatriation 377 • The Role of the Expatriate Spouse |
378 • Expatriate Career Management 378 • The Role of Repatriation in Developing I
a Global Management Cadre 380 • The Role of Women in International Management I
381 • Technology Application: Booz Allen Sr Hamilton Uses Intranet Technology to J
Share Knowledge Around the Globe 382 • Applying Title VII Abroad 384 f
Minority Groups in Overseas Assignment 384 • Management Focus: Women in |
Foreign Postings 386 • Sexual Harassment in Overseas Assignment 389 1
Working Within Local Labor Relations Systems 389
Organized Labor Around the World 390 • Convergence Versus Divergence in Labor
Systems 394 • The NAFTA and Labor Relations in Mexico 395 • Comparative
Management in Focus: Labor Relations in Germany 397 • Labor Participation in
Management 399 • Cultural Influences on Labor Management Practices 400
Application and Experiential Exercises 403
Case Study: Mexican Workers Turn up the Heat at Honeywell 403
i—C1
12 Motivating and Leading 406
OPENING PROFILE
Starbucks Java Style Helps Recruit, Motivate, and Retain Leaders in Beijing 407
Motivating 407
Cross Cultural Research on Motivation 408
The Meaning of Work 408
The Need Hierarchy in the International Context 411 • Management Focus: Mazda s
Clashing Cultures 413 • Comparative Management in Focus: Motivation in China
414 • The Intrinsic Extrinsic Dichotomy in the International Context 415
Comparative Management in Focus: Motivation in Mexico 417
i
CONTENTS • xvii
Reward Systems 421
Management Focus: Ms. Wong: Employee of the Month 422
Leading 422
A?(
( 3 The Multicultural Leader s Role and Environment 423
Cross Cultural Research on Leadership 423 Technology Application: Italtel Spa s Leadership Style Empowers Global Employees
with Technology 425
Contingency Leadership—The Culture Variable 426
Comparative Management in Focus: Leadership in India 431
The Effective International Leader 433
Application and Experiential Exercises 434
Case Study: Elizabeth s Visit to GPC s Subsidiary in the Philippines 435
13 Managing International Teams
and Workforce Diversity 438
OPENING PROFILE
3Com Plant Flies 65 Different National Flags 439
International Management Teams 440
Technology Application: Timberland UK Facilitates Global Team Results 441
Building International Teams 441 • Management Focus: Airbus: An Exceptional
Multicultural Success 443 • Management Focus: Building Teamwork Across Nine
Nations 444
Domestic Multiculturalism: Managing Diversity 445
Building Programs to Value Diversity 446 • Multicultural Work Teams 449
Maximizing Effectiveness 451 • Acculturation 453 • Integrating Immigrants 456
Management Focus: Cultural Integration of Work Groups: A Two Way Street 458
Application and Experiential Exercises 460
Case Study: Managing Diversity at Luxury Island Resort 465
Comprehensive Cases: TDK de Mexico 468 • Solartron 475 • Managing a Diverse
Workforce in Indonesia 483
xviii • CONTENTS
Integrative Term Project 490
Intergrative Cases 491
AT T Consumer Products 491
Whirlpool s Quest for Global Leadership 509
Anita Roddick, OBE, and the Body Shop International PLC (1996) 534
Glossary 557
Booknotes 562
Credits 583
Company Index 588
Subject and Name Index 592
|
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| discipline | Wirtschaftswissenschaften |
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| format | Book |
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| genre | (DE-588)4522595-3 Fallstudiensammlung gnd-content |
| genre_facet | Fallstudiensammlung |
| id | DE-604.BV013380323 |
| illustrated | Illustrated |
| indexdate | 2024-08-01T11:16:11Z |
| institution | BVB |
| isbn | 0321028295 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009127014 |
| oclc_num | 41039859 |
| open_access_boolean | |
| owner | DE-92 DE-N2 DE-703 DE-739 DE-862 DE-BY-FWS |
| owner_facet | DE-92 DE-N2 DE-703 DE-739 DE-862 DE-BY-FWS |
| physical | XXV, 614 S. graph. Darst., Kt. |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Prentice Hall |
| record_format | marc |
| spellingShingle | Deresky, Helen International management managing across borders and cultures Interculturele communicatie gtt Internationale ondernemingen gtt Management gtt Multinationales Unternehmen International business enterprises -- Management International business enterprises -- Management -- Case studies Industrial management Interkulturelles Management (DE-588)4343519-1 gnd Internationales Management (DE-588)4114040-0 gnd Management (DE-588)4037278-9 gnd Multinationales Unternehmen (DE-588)4075092-9 gnd |
| subject_GND | (DE-588)4343519-1 (DE-588)4114040-0 (DE-588)4037278-9 (DE-588)4075092-9 (DE-588)4522595-3 |
| title | International management managing across borders and cultures |
| title_auth | International management managing across borders and cultures |
| title_exact_search | International management managing across borders and cultures |
| title_full | International management managing across borders and cultures Helen Deresky |
| title_fullStr | International management managing across borders and cultures Helen Deresky |
| title_full_unstemmed | International management managing across borders and cultures Helen Deresky |
| title_short | International management |
| title_sort | international management managing across borders and cultures |
| title_sub | managing across borders and cultures |
| topic | Interculturele communicatie gtt Internationale ondernemingen gtt Management gtt Multinationales Unternehmen International business enterprises -- Management International business enterprises -- Management -- Case studies Industrial management Interkulturelles Management (DE-588)4343519-1 gnd Internationales Management (DE-588)4114040-0 gnd Management (DE-588)4037278-9 gnd Multinationales Unternehmen (DE-588)4075092-9 gnd |
| topic_facet | Interculturele communicatie Internationale ondernemingen Management Multinationales Unternehmen International business enterprises -- Management International business enterprises -- Management -- Case studies Industrial management Interkulturelles Management Internationales Management Fallstudiensammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009127014&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT dereskyhelen internationalmanagementmanagingacrossbordersandcultures |
Inhaltsverzeichnis
THWS Schweinfurt Zentralbibliothek Lesesaal
| Signatur: |
2000 QP 305 D431(3) |
|---|---|
| Exemplar 1 | ausleihbar Verfügbar Bestellen |