APA (7th ed.) Citation

(2000). Relationship marketing: Gaining competitive advantage through customer satisfaction and customer retention ; with 24 tables. Springer.

Chicago Style (17th ed.) Citation

Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention ; with 24 Tables. Berlin [u.a.]: Springer, 2000.

MLA (9th ed.) Citation

Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention ; with 24 Tables. Springer, 2000.

Warning: These citations may not always be 100% accurate.