Benchmarking strategies: a tool for profit improvement
"Written by a leading benchmarking authority, Benchmarking Strategies is a state-of-the-art how-to manual for transforming your organization into a lean, optimally performing endurance runner - no matter what sort of shape your company is in now
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Wiley
2000
|
| Schlagworte: | |
| Online-Zugang: | Publisher description Table of Contents Inhaltsverzeichnis |
| Zusammenfassung: | "Written by a leading benchmarking authority, Benchmarking Strategies is a state-of-the-art how-to manual for transforming your organization into a lean, optimally performing endurance runner - no matter what sort of shape your company is in now In a practical format, Reider helps you identify just what sort of businesses your company is in (and not in), develop a set of benchmarks and basic business principles as part of a corporate strategic plan, identify areas or functions that need improvement, implement best practices in a company-wide program of continuous improvement, and develop performance measures to chart genuine gains as a learning organization." "A best practice is defined not simply as an operational change that is cost effective, but one that moves the company toward fulfilling the expectations of its stakeholders (from boards of directors, CEOs, and frontline employees to vendors and customers)."--BOOK JACKET |
| Beschreibung: | XII, 276 S. Ill. |
| ISBN: | 0471344648 |
Internformat
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| 520 | |a In a practical format, Reider helps you identify just what sort of businesses your company is in (and not in), develop a set of benchmarks and basic business principles as part of a corporate strategic plan, identify areas or functions that need improvement, implement best practices in a company-wide program of continuous improvement, and develop performance measures to chart genuine gains as a learning organization." | ||
| 520 | |a "A best practice is defined not simply as an operational change that is cost effective, but one that moves the company toward fulfilling the expectations of its stakeholders (from boards of directors, CEOs, and frontline employees to vendors and customers)."--BOOK JACKET | ||
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Datensatz im Suchindex
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|---|---|
| adam_text | I
Contents
PREFACE viii
Chapter One Organizational Analysis 1
Introduction 1
Why Organizations Are In Existence 2
Businesses an Organization Is Not In 3
Outlining Basic Business Principles 4
The Concept of Stakeholders 7
Strategic Concepts 8
External Organizational Benchmarks 13
Conclusion 14
Chapter Two Organizational Benchmarks 17
Introduction 17
Attributes of Benchmarking/Performance
Measures 18
Tools for Decision Making 19
Benchmarks for Organizational Growth 20
Benchmarking Principles 26
Types of Benchmarking 29
The Benchmarking Process 31
Benchmarking Process Steps 33
Mental Models and Belief Systems 37
v
Contents
Internal Organizational Benchmarks 40
Conclusion 44
Chapter Three Internal Benchmarking 47
Introduction 47
Internal Benchmarking Process 50
Working with Closely Held and Family
Owned Businesses 54
Prioritizing Critical Areas for
Benchmarking 56
Operational Review 62
Internal Benchmarking Comparisons 63
Internal Benchmarks 64
Comparisons Between Individuals 66
Alternative Criteria 71
Indicators of Internal Benchmarking
Deficiencies 79
Internal Benchmarking Operational
Review Tools 82
Recommendations 122
Examples of Internal Benchmarking
Recommendations 130
External Benchmarking Targets 134
Conclusion 136
Chapter Four External Benchmarking: Competitive, Industry,
and Best of Class 145
Introduction 145
Competitive Benchmarking 146
Industry Benchmarking 147
Best in Class Benchmarking 148
Antitrust Considerations 150
Quantitative and Qualitative Benchmarks 153
Choosing a Benchmark Approach 157
Performance Drivers 159
Conclusion 163
vi
Contents
Chapter Five External Benchmarking Process 165
Introduction 165
The Benchmarking Team 166
Choosing Benchmarking Study Participants 168
Participation Agreement 170
The Strategic Planning Institute Council on
Benchmarking and the Benchmarking
Code of Conduct 174
Benchmarking Implementation Schedule 177
Data Collection Procedures 182
Questionnaire and Interview Questions
Design 189
Measurement Systems and Techniques 198
Interpreting Benchmarking Study Results 203
Analyzing Benchmarking Results 206
Identifying Best Practices 209
Site Visit Observations and Process Analysis 214
Process Comparisons 215
Benchmarking Beyond the Study 219
Formal Presentations 231
Final Reports 232
Summary: External Benchmarking Process 234
External Benchmarking Study Example:
Accounting Function As Part of a
Business Cycle 237
Revisiting Continuous Improvements 268
Conclusion 269
Index 272
vii
|
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| id | DE-604.BV012903858 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:35:45Z |
| institution | BVB |
| isbn | 0471344648 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008782580 |
| oclc_num | 246082004 |
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| physical | XII, 276 S. Ill. |
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| spelling | Reider, Rob 1940- Verfasser (DE-588)12846805X aut Benchmarking strategies a tool for profit improvement Rob Reider New York [u.a.] Wiley 2000 XII, 276 S. Ill. txt rdacontent n rdamedia nc rdacarrier "Written by a leading benchmarking authority, Benchmarking Strategies is a state-of-the-art how-to manual for transforming your organization into a lean, optimally performing endurance runner - no matter what sort of shape your company is in now In a practical format, Reider helps you identify just what sort of businesses your company is in (and not in), develop a set of benchmarks and basic business principles as part of a corporate strategic plan, identify areas or functions that need improvement, implement best practices in a company-wide program of continuous improvement, and develop performance measures to chart genuine gains as a learning organization." "A best practice is defined not simply as an operational change that is cost effective, but one that moves the company toward fulfilling the expectations of its stakeholders (from boards of directors, CEOs, and frontline employees to vendors and customers)."--BOOK JACKET Étalonnage concurrentiel Benchmarking (Management) Benchmarking (DE-588)4329573-3 gnd rswk-swf Benchmarking (DE-588)4329573-3 s DE-604 http://www.loc.gov/catdir/description/wiley031/99016341.html Publisher description http://www.loc.gov/catdir/toc/onix01/99016341.html Table of Contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008782580&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Reider, Rob 1940- Benchmarking strategies a tool for profit improvement Étalonnage concurrentiel Benchmarking (Management) Benchmarking (DE-588)4329573-3 gnd |
| subject_GND | (DE-588)4329573-3 |
| title | Benchmarking strategies a tool for profit improvement |
| title_auth | Benchmarking strategies a tool for profit improvement |
| title_exact_search | Benchmarking strategies a tool for profit improvement |
| title_full | Benchmarking strategies a tool for profit improvement Rob Reider |
| title_fullStr | Benchmarking strategies a tool for profit improvement Rob Reider |
| title_full_unstemmed | Benchmarking strategies a tool for profit improvement Rob Reider |
| title_short | Benchmarking strategies |
| title_sort | benchmarking strategies a tool for profit improvement |
| title_sub | a tool for profit improvement |
| topic | Étalonnage concurrentiel Benchmarking (Management) Benchmarking (DE-588)4329573-3 gnd |
| topic_facet | Étalonnage concurrentiel Benchmarking (Management) Benchmarking |
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