APA (7th ed.) Citation

Baird, K. (2000). Customer service in health care: A grassroots approach to creating a culture of service excellence (1. ed.). Jossey-Bass.

Chicago Style (17th ed.) Citation

Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. 1. ed. San Francisco: Jossey-Bass, 2000.

MLA (9th ed.) Citation

Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. 1. ed. Jossey-Bass, 2000.