Customer service in health care: a grassroots approach to creating a culture of service excellence
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco
Jossey-Bass
2000
|
| Ausgabe: | 1. ed. |
| Schlagworte: | |
| Beschreibung: | XIII, 162 S. graph. Darst. |
| ISBN: | 1556482698 |
Internformat
MARC
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| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
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| 100 | 1 | |a Baird, Kristin |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Customer service in health care |b a grassroots approach to creating a culture of service excellence |c Kristin Baird |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a San Francisco |b Jossey-Bass |c 2000 | |
| 300 | |a XIII, 162 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Patients - Satisfaction | |
| 650 | 4 | |a Soins médicaux - Service à la clientèle | |
| 650 | 4 | |a Health Services |x standards | |
| 650 | 4 | |a Medical care |x Customer services | |
| 650 | 4 | |a Patient Satisfaction | |
| 650 | 4 | |a Patient satisfaction | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-008711696 | ||
Datensatz im Suchindex
| _version_ | 1804127481133793280 |
|---|---|
| any_adam_object | |
| author | Baird, Kristin |
| author_facet | Baird, Kristin |
| author_role | aut |
| author_sort | Baird, Kristin |
| author_variant | k b kb |
| building | Verbundindex |
| bvnumber | BV012808608 |
| callnumber-first | R - Medicine |
| callnumber-label | R727 |
| callnumber-raw | R727 |
| callnumber-search | R727 |
| callnumber-sort | R 3727 |
| callnumber-subject | R - General Medicine |
| classification_rvk | QX 740 |
| ctrlnum | (OCoLC)41712200 (DE-599)BVBBV012808608 |
| dewey-full | 362.1/068 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 362 - Social problems and services to groups |
| dewey-raw | 362.1/068 |
| dewey-search | 362.1/068 |
| dewey-sort | 3362.1 268 |
| dewey-tens | 360 - Social problems and services; associations |
| discipline | Soziologie Wirtschaftswissenschaften |
| edition | 1. ed. |
| format | Book |
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| id | DE-604.BV012808608 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:34:02Z |
| institution | BVB |
| isbn | 1556482698 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008711696 |
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| physical | XIII, 162 S. graph. Darst. |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Jossey-Bass |
| record_format | marc |
| spelling | Baird, Kristin Verfasser aut Customer service in health care a grassroots approach to creating a culture of service excellence Kristin Baird 1. ed. San Francisco Jossey-Bass 2000 XIII, 162 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Patients - Satisfaction Soins médicaux - Service à la clientèle Health Services standards Medical care Customer services Patient Satisfaction Patient satisfaction |
| spellingShingle | Baird, Kristin Customer service in health care a grassroots approach to creating a culture of service excellence Patients - Satisfaction Soins médicaux - Service à la clientèle Health Services standards Medical care Customer services Patient Satisfaction Patient satisfaction |
| title | Customer service in health care a grassroots approach to creating a culture of service excellence |
| title_auth | Customer service in health care a grassroots approach to creating a culture of service excellence |
| title_exact_search | Customer service in health care a grassroots approach to creating a culture of service excellence |
| title_full | Customer service in health care a grassroots approach to creating a culture of service excellence Kristin Baird |
| title_fullStr | Customer service in health care a grassroots approach to creating a culture of service excellence Kristin Baird |
| title_full_unstemmed | Customer service in health care a grassroots approach to creating a culture of service excellence Kristin Baird |
| title_short | Customer service in health care |
| title_sort | customer service in health care a grassroots approach to creating a culture of service excellence |
| title_sub | a grassroots approach to creating a culture of service excellence |
| topic | Patients - Satisfaction Soins médicaux - Service à la clientèle Health Services standards Medical care Customer services Patient Satisfaction Patient satisfaction |
| topic_facet | Patients - Satisfaction Soins médicaux - Service à la clientèle Health Services standards Medical care Customer services Patient Satisfaction Patient satisfaction |
| work_keys_str_mv | AT bairdkristin customerserviceinhealthcareagrassrootsapproachtocreatingacultureofserviceexcellence |