Baird, K. (2000). Customer service in health care: A grassroots approach to creating a culture of service excellence (1. ed.). Jossey-Bass.
Chicago-Zitierstil (17. Ausg.)Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. 1. ed. San Francisco: Jossey-Bass, 2000.
MLA-Zitierstil (9. Ausg.)Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. 1. ed. Jossey-Bass, 2000.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.