APA-Zitierstil (7. Ausg.)

Thompson, H. (2000). The customer-centered enterprise: How IBM and other world-class companies achieve extraordinary results by putting customers first. McGraw-Hill.

Chicago-Zitierstil (17. Ausg.)

Thompson, Harvey. The Customer-centered Enterprise: How IBM and Other World-class Companies Achieve Extraordinary Results by Putting Customers First. New York [u.a.]: McGraw-Hill, 2000.

MLA-Zitierstil (9. Ausg.)

Thompson, Harvey. The Customer-centered Enterprise: How IBM and Other World-class Companies Achieve Extraordinary Results by Putting Customers First. McGraw-Hill, 2000.