Coming of age in reference services: a case history of the Washington State University Libraries
Gespeichert in:
Format: | Buch |
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Sprache: | English |
Veröffentlicht: |
New York
Haworth Press
1999
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Schriftenreihe: | The reference librarian
64 |
Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis |
Beschreibung: | 185 S. |
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adam_text | COMING OF AGE IN REFERENCE SERVICES: A CASE HISTORY OF THE WASHINGTON
STATE UNIVERSITY LIBRARIES CHRISTY ZLATOS GUEST EDITOR THE REFERENCE
LIBRARIAN NUMBER 64 THE HAWORTH PRESS, INC. NEW YORK COMING OF AGE IN
REFERENCE SERVICES: A CASE HISTORY OF THE WASHINGTON STATE UNIVERSITY
LIBRARIES THE REFERENCE LIBRARIAN NUMBER 64 CONTENTS INTRODUCTION AND
DEDICATION 1 CHRISTY ZLATOS TRAINING AND RETRAINING REFERENCE
PROFESSIONALS: CORE COMPETENCIES FOR THE 21ST CENTURY 9 MARY M.
NOFSINGER IN THE ACADEMIC REFERENCE ENVIRONMENT TRANSFORMED BY
ELECTRONIC TECHNOLOGIES, BUDGETARY CONSTRAINTS, AND A VAST ARRAY OF NEW
INFORMATION RESOURCES, THE AU- THOR MAINTAINS THAT REFERENCE LIBRARIANS
NEED TRAINING AND RETRAINING IN THE FOL- LOWING CORE COMPETENCIES:
REFERENCE SKILLS AND SUBJECT KNOWLEDGE, COMMUNICA- TION AND
INTERPERSONAL ABILITIES, TECHNOLOGICAL SKILLS AND KNOWLEDGE, ANALYTIC
AND CRITICAL THINKING SKILLS, SUPERVISORY AND MANAGEMENT SKILLS, AND
COMMITMENT TO USER SERVICES. THE AUTHOR CONSIDERS EACH CORE COMPETENCY
IN THE CONTEXT OF THE MOST IMPORTANT FACTORS RESPONSIBLE FOR CONTINUING
CHANGES IN THE TRAINING AND RETRAINING OF REFERENCE PROFESSIONALS.
ALTHOUGH RESPONSIBILITY FOR PROVIDING CONTINUING EDUCATION OPPORTUNITIES
RESIDES WITH LIBRARY MANAGERS, IN THE END, EACH REFERENCE LIBRARIAN MUST
ASSUME RESPONSIBILITY FOR ACQUIRING NEW KNOWL- EDGE AND DEVELOPING NEW
SKILLS. AS LIBRARIANSHIP MOVES TOWARDS THE 21ST CENTU- RY, LIBRARIANS
MUST EDUCATE THEMSELVES TO SURVIVE IN THE EVOLVING INFORMATION SO-
CIETY. A NEO-MODERN SUMMARY OF THE FUTCHA: AN EXPLORATION OF THE
GENERATION X IN OUR MIDST 21 B. JANE SCALES THE AUTHOR EXPLORES THE
CONCEPT OF GENERATION X AND REFLECTS ON HER EXPERIENCES AS AN ACADEMIC
LIBRARIAN WHO DEMOGRAPHICALLY FITS INTO THIS GENERATION OF INDI- VIDUALS
BORN BETWEEN 1961 AND 1981. AFTER A DEFINITION OF THE CONCEPT AND A RE-
VIEW OF THE LITERATURE, THE AUTHOR REVEALS HER OWN EXPERIENCE AS A
MEMBER OF THIS GENERATION AND HER INITIAL PROFESSIONAL IMPRESSIONS AS AN
ACADEMIC LIBRARIAN. A BRIEF DISCUSSION OF THE IMPLICATIONS OF GENERATION
X ON LIBRARIES IN THE FIITURE CONCLUDES THE ESSAY. HISTORY OF A LIBRARY
UNIT AND THE EVOLUTION OF ITS CULTURE FROM THE EYES OF TWO PARTICIPANTS:
HOLLAND REFERENCE SERVICES FROM THE MERGER (1977) TO THE NEW
ORGANIZATION (1997) 31 MARY GILLES CHRISTY ZLATOS THE AUTHORS EXPLORE
THE ROOTS OF HOLLAND LIBRARY PUBLIC SERVICES IN TWO ORIGINAL DIVISIONAL
LIBRARIES, THE HUMANITIES LIBRARY AND THE SOCIAL SCIENCES LIBRARY, AND
CHRONICLES ITS EVOLUTION THROUGH THE MERGER (1978-82), THE KEMP YEARS
(1983-89), THE NEW LIBRARY PLANNING AND CONSTRUCTION PHASE (1989-94),
AND A MODERN PHASE (1995-PRESENT). THE MODERN PHASE INCLUDES A
DISCUSSION OF THE INFLUENCES OF A LIBRARY REORGANIZATION. SPECIFIC
ASPECTS OF HOLLAND LIBRARY PUB- LIC SERVICES CULTURE ARE DETAILED AND
DISCUSSED; CONCLUSIONS ARE DRAWN. JIM AND ALISON DO USER EDUCATION:
ENGLISH 101 AND BEYOND AT WASHINGTON STATE UNIVERSITY LIBRARIES 45 JAMES
ELMBORG ALISON MANNING THE AUTHORS USE ENGLISH 101, THEIR PRIMARY
PROGRAM, AS A SPRINGBOARD FOR A DISCUS- SION OF TEACHING AS A LIBRARY
FUNCTION. BOTH VIEW THE ONE-HOUR PRESENTATION THAT IS COMMONLY DONE IN
LIBRARIES AS GROSSLY INADEQUATE; THEY OFFER SOLUTIONS THAT ARE WORKING
AT WASHINGTON STATE UNIVERSITY LIBRARIES. THESE INCLUDE CULTIVATING
BETTER RELATIONS WITH DEPARTMENTS IN ORDER TO INCREASE THE TIME SPENT
FOR LIBRAIY INSTRUCTION, UNDERSTANDING DIFFERENT PEDAGOGY STYLES AND
DEPARTMENTAL CULTURES, CREATING WEB MODULES TO REACH MORE STUDENTS, AND
FOCUSING ATTENTION SPECIFICALLY ON ONE CLIENTELE, I.E., FRESHMEN.
LESSONS OF A DECADE: AN INSTRUCTIONAL EXPERIMENT MATURES 53 PAULA ELLIOT
ALICE SPITZER IN 1987, A NEW TWO-SEMESTER FRESHMEN-LEVEL COURSE IN WORLD
CIVILIZATIONS WAS PILOTED AT WASHINGTON STATE UNIVERSITY. INCLUDED
WITHIN THE COURSE WAS A LIBRARY COMPONENT OFFERING THE QUESTION ANALYSIS
THAT SEEMED APPROPRIATE TO A RICHLY HISTORICAL, INTERDISCIPLINARY
COURSE. THE AUTHORS INVOLVED WITH THE COURSE FROM THE VERY BEGINNING,
DISCUSS THEIR DECADE OF WORK ON THE WORLD CIV PROJECT IN TERMS OF THE
PROJECT S SUCCESSES AND UNREALIZED HOPES, ITS COLLEGIAL COMPONENT, AND
ITS GROWTH AND ADAPTATION OVER THE YEARS (INCLUDING EXAMPLES OF LIBRARY
AS- SIGNMENTS). AS A UNIVERSITY-WIDE PROJECT, WORLD CIVILIZATIONS WAS A
FORERUNNER OF OTHER PROJECTS NATIONWIDE AND AN OUTSTANDING EXAMPLE OF
LIBRARIANS COLLABO- RATING WITH TEACHING FACULTY TO PROMOTE INSTRUCTION.
THE KLAIPEDA UNIVERSITY LIBRARY IN LITHUANIA: AN ESSAY BY THE WASHINGTON
STATE UNIVERSITY LIBRARIES LIBRARY FELLOW 67 JANINA PUPELIENE THE
AUTHOR, LIBRARY DIRECTOR AT THE UNIVERSITY OF KLAIPEDA (LITHUANIA) AND
WASHING- TON STATE UNIVERSITY LIBRARIES LIBRARY FELLOW, WRITES ABOUT
HER OWN LIBRARY IN THE CONTEXT OF OTHER LITHUANIAN ACADEMIC LIBRARIES
AND EMERGING CONSORTIA IN LITHUANIA AND THE EUROPEAN COMMUNITY. BOTH THE
CONSORTIUM OF LITHUANIAN LIBRARIES PROJECT, THE LITHUANIAN INTEGRATED
LIBRARY INFORMATION SYSTEM (LIBIS), AND THE EUROPEAN COMMUNITY S
PROJECT, THE TRANS-EUROPEAN COOPERATIVE SCHEME FOR HIGHER EDUCA- TION
(TEMPUS), ARE SPECIFICALLY NOTED. THE AUTHOR ALSO OFFERS BOTH HER
IMPRESSIONS - OF AMERICAN ACADEMIC LIBRARIES GATHERED DURING HER
EXPERIENCE AS A LIBRARY FELLOW BASED AT WASHINGTON STATE UNIVERSITY
LIBRARIES AND HER HOPES FOR THE FUTURE OF ACA- DEMIC LIBRARIES IN
LITHUANIA. HOLLAND LIBRARY S ELECTRONIC RESOURCE LIBRARIANS: A PROFILE
OF THESE POSITIONS 75 ELIZABETH CAULFIELD FELT HOLLAND LIBRARY, THE
HUMANITIES AND SOCIAL SCIENCES LIBRARY AT WASHINGTON STATE UNIVERSITY,
CURRENTLY UTILIZES THE SERVICES OF FOUR REFERENCE LIBRARIANS WHO WORK AS
ELECTRONIC RESOURCE LIBRARIANS. THIS ARTICLE EXAMINES WHY THE ELECTRONIC
RESOURCE LIBRARIAN POSITIONS WERE CREATED, HOW THEY HAVE DEVELOPED AND
CHANGED OVER TIME, AND WHAT THE FUTURE MAY HOLD FOR THEM. MANAGING
CD-ROM AND ELECTRONIC DOCUMENTS SOURCES FOR HOLLAND REFERENCE SERVICES:
THE WASHINGTON STATE UNIVERSITY LIBRARIES EXPERIENCE 113 LOU VYHNANEK
THE AUTHOR DETAILS THE EVOLUTION OF THE MANAGEMENT OF CD-ROM AND
ELECTRONIC DOCUMENTS FOR REFERENCE SERVICES IN THE HOLLAND/NEW LIBRARY
(HOLLAND), THE MAIN LIBRARY AT WASHINGTON STATE UNIVERSITY, FOR THE
HUMANITIES AND SOCIAL SCIENCES. FROM THE ARRIVAL OF THE FIRST MAJOR
UNITED STATES DOCUMENT CD-ROM DISK, THE NATIONAL TRADE DATA BANK, THE
MANAGEMENT OF THESE CD-ROMS IS PRE- SENTED IN FOUR PHASES: PLACING
CD-ROMS ON RESERVE IN HOLLAND CIRCULATION FOR USE IN A SINGLE DRIVE
GOVERNMENT DOCUMENTS WORKSTATION; UTILIZING A PIONEER MULTI-DISK CHANGER
THAT HOLDS A CARTRIDGE WITH SPACES FOR SIX CD-ROM DISKS, EACH RUNNING
OFF A SEPARATE DRIVE IN A NEW-AND-IMPROVED WORKSTATION; ABAN- DONING THE
CARTRIDGES BUT ADDING A CABINET FOR GOVERNMENT CD-ROMS AND A
USER-FRIENDLY, AUTO MENU SOFTWARE SYSTEM IN YET ANOTHER NEW-AND-IMPROVED
WORKSTATION; AND, KEEPING THE LAST CONFIGURATION BUT SENDING CD-ROMS IN
NEED OF SPECIAL SOFTWARE TO THE LIBRARIES MEDIA COLLECTION AND
NETWORKING SOME GOV- ERNMENT CD-ROMS OVER THE LIBRARIES LAN. THE
HOLLAND REFERENCE EXPERIENCE DEMONSTRATES THAT GOVERNMENT CD-ROMS HAVE
EXPLODED IN NUMBER AND GROWN COMPLEX IN CONTENT, DICTATING NEW
APPROACHES IN HANDLING THESE ITEMS. LIBRARI- ANS MUST CONTINUE TO BE
WILLING TO DEVELOP THE NECESSARY SKILLS TO EXPLORE FUTURE TECHNOLOGIES
TO ACCESS INFORMATION IN THESE NEW FORMATS. EMBRACING GIS SERVICES IN
LIBRARIES: THE WASHINGTON STATE UNIVERSITY EXPERIENCE 125 HYON-SOOK
(JOY) SUH ANGELA LEE AS A LAND-GRANT RESEARCH UNIVERSITY WITHOUT A
GEOGRAPHY OR CARTOGRAPHY DEPART- MENT, WASHINGTON STATE UNIVERSITY
LIBRARIES PRESENT A UNIQUE ORGANIZATIONAL CONTEXT FOR THE ADOPTION OF
GIS SERVICES. THE AUTHORS CONSIDER THE IMPLEMENTA- TION OF GIS SERVICES
AT THE WASHINGTON STATE UNIVERSITY LIBRARIES, PARTICULARLY AT THE
HOLLAND/NEW LIBRARY, WHICH ORIGINATED FROM AN ARLIGIS LITERACY GRANT IN
1992. THE AUTHORS COVER THE FOLLOWING TOPICS IN THE DEVELOPMENT OF THE
SERVICE: HISTORICAL BACKGROUND, SYSTEM ARCHITECTURE, PROJECT ISSUES AND
SERVICE PROVI- SION, REFERENCE SERVICES POLICIES, CURRENT IMPLEMENTATION
AND RELATED CAMPUS- WIDE ISSUES, AND FUTURE AGENDA. THE SERVICES OFFERED
WERE ESSENTIALLY AT A MINI- MUM LEVEL, THAT IS, ONLY PROVIDING LIMITED
ACCESS TO GOVERNMENT AND COMMERCIAL GEOSPATIAL DATA USING ARCVIEW AND
LANDVIEW SOFTWARE. THE APPROACH TO GIS IN REFERENCE WORK HAS BEEN TO
VIEW IT AS A SPECIALIZED SERVICE WITHIN A STANDARD REFERENCE FRAMEWORK
VERY SIMILAR TO THE COMPUTER-MEDIATED SEARCHING PROGRAMS OF THE PAST.
FUTURE PLANS FOR GIS SERVICES INCLUDE SHIFTING FROM A SINGLE DESKTOP
WORKSTATION TO A SYSTEM-WIDE NETWORK ACCESS TO SPATIAL DATA AND
MAINTAINING A CENTRALIZED REPOSITORY FOR ALL SPATIAL DATA WHETHER
PURCHASED COMMERCIALLY OR DEVELOPED IN-HOUSE. APPENDIX 1: ABOUT
WASHINGTON STATE UNIVERSITY LIBRARIES HOLLAND REFERENCE SERVICES 139
CHRISTY ZLATOS HOLLAND REFERENCE SERVICES, THE LARGEST REFERENCE UNIT OF
WASHINGTON STATE UNI- VERSITY LIBRARIES, DATES FROM THE MERGER OF TWO
DIVISIONAL LIBRARIES, THE HUMANI- TIES LIBRARY AND THE SOCIAL SCIENCES
LIBRARY IN 1978. IN THIS APPENDIX, THE AU- THOR PRESENTS SOME OF
HOLLAND S HISTORY AND VITAL STATISTICS. APPENDIX 2: A CHRONOLOGY OF THE
HISTORY OF WASHINGTON STATE UNIVERSITY LIBRARIES 149 CHRISTY ZLATOS
WASHINGTON STATE UNIVERSITY, LOCATED IN PULLMAN AT THE SOUTHEASTERN EDGE
OF THE STATE, HAS AN ENROLLMENT OF APPROXIMATELY 20,000 ON ITS MAIN
CAMPUS AND THAT OF ITS THREE BRANCHES (TRI-CITIES, SPOKANE, AND
VANCOUVER). THIS CHRONOLOGY OF THE HISTORY OF THE WASHINGTON STATE
UNIVERSITY LIBRARIES OFFERS READERS A SENSE OF OUR SCALE, SOMETHING OF
OUR DIRECTION, AND OUR INTERESTS. APPENDIX 3: FROM THE SIEGFRIED A. VOGT
ARCHIVE: SELECTED DOCUMENTS AND MEMORANDA FROM THE 70S IN HONOR OF
PAULINE LILJE 157 SIEGFRIED A. VOGT TO BETTER UNDERSTAND THE ROOTS OF
HOLLAND REFERENCE SERVICES IN TWO DIVISIONAL LIBRARIES, THE HUMANITIES
LIBRARY AND THE SOCIAL SCIENCES LIBRARY, THE AUTHOR HAS CULLED THE
ARCHIVE IN HONOR OF PAULINE LILJE IN ORDER TO SHOW READERS SOME OF HIS
FAVORITE ORIGINAL DOCUMENTS FROM THE 70S.
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spelling | Coming of age in reference services a case history of the Washington State University Libraries Christy Zlatos, guest ed. New York Haworth Press 1999 185 S. txt rdacontent n rdamedia nc rdacarrier The reference librarian 64 Washington State University. Libraries Washington State University Library (DE-588)1049642-7 gnd rswk-swf Academic libraries Reference services United States Case studies Academic libraries Reference services Washington (State) Pullman Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf USA (DE-588)4143413-4 Aufsatzsammlung gnd-content (DE-588)4522595-3 Fallstudiensammlung gnd-content Washington State University Library (DE-588)1049642-7 b Auskunftsdienst (DE-588)4340792-4 s DE-604 Zlatos, Christy Sonstige oth The reference librarian 64 (DE-604)BV000002776 64 GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008664504&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
spellingShingle | Coming of age in reference services a case history of the Washington State University Libraries The reference librarian Washington State University. Libraries Washington State University Library (DE-588)1049642-7 gnd Academic libraries Reference services United States Case studies Academic libraries Reference services Washington (State) Pullman Auskunftsdienst (DE-588)4340792-4 gnd |
subject_GND | (DE-588)1049642-7 (DE-588)4340792-4 (DE-588)4143413-4 (DE-588)4522595-3 |
title | Coming of age in reference services a case history of the Washington State University Libraries |
title_auth | Coming of age in reference services a case history of the Washington State University Libraries |
title_exact_search | Coming of age in reference services a case history of the Washington State University Libraries |
title_full | Coming of age in reference services a case history of the Washington State University Libraries Christy Zlatos, guest ed. |
title_fullStr | Coming of age in reference services a case history of the Washington State University Libraries Christy Zlatos, guest ed. |
title_full_unstemmed | Coming of age in reference services a case history of the Washington State University Libraries Christy Zlatos, guest ed. |
title_short | Coming of age in reference services |
title_sort | coming of age in reference services a case history of the washington state university libraries |
title_sub | a case history of the Washington State University Libraries |
topic | Washington State University. Libraries Washington State University Library (DE-588)1049642-7 gnd Academic libraries Reference services United States Case studies Academic libraries Reference services Washington (State) Pullman Auskunftsdienst (DE-588)4340792-4 gnd |
topic_facet | Washington State University. Libraries Washington State University Library Academic libraries Reference services United States Case studies Academic libraries Reference services Washington (State) Pullman Auskunftsdienst USA Aufsatzsammlung Fallstudiensammlung |
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