Product warranty handbook:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Dekker
1996
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXIII, 925 S. graph. Darst. |
| ISBN: | 0824789555 |
Internformat
MARC
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| 245 | 1 | 0 | |a Product warranty handbook |c ed. by Wallace R. Blischke ... |
| 264 | 1 | |a New York [u.a.] |b Dekker |c 1996 | |
| 300 | |a XXIII, 925 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
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| 650 | 4 | |a Warranty |x Handbooks, manuals, etc | |
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Datensatz im Suchindex
| _version_ | 1804127323017969664 |
|---|---|
| adam_text | Contents
m
Preface •
Contributors
PART A INTRODUCTION
1. Warranties: Concepts and Classification 5
Wallace R. Blischke and D. N. Prabhakar Murthy
1.1. Introduction
1 2 Definition of Warranty °
1.3. The Role of Product Warranty »
1 4 Warranty Structure and Terminology J
1V A Taxonomy for Classification of Warranties 12
References
/x
x Contents
2. Historical Perspective on Warranty 29
Avrinder P. S. Loomba
2.1. Introduction 29
2.2. Origin of the Word Warranty 30
2.3. The Early Civilizations 31
2.4. The European Period 35
2.5. The Middle Ages 38
2.6. Industrial Revolution Era and Beyond 40
2.7. Conclusion 43
References 44
3. A Framework for the Study of Warranty 47
D. N. Prabhakar Murthy and Wallace R. Blischke
3.1. Introduction 47
3.2. Stakeholders in Warranty 48
3.3. Systems Approach to the Study of Warranty 49
3.4. Simplified System Characterization 49
3.5. Detailed System Characterization (Consumer/
Manufacturer Perspectives) 57
References 72
PARTB WARRANTY AND LAW
4. Warranty Legislation 79
Craig A. Kelley
4.1. Introduction 79
4.2. Warranty Legislation 80
4.3. Literature Review of the Effects of Warranty
Legislation 90
4.4.. Implications of Warranty Legislation for Business
and Consumers 92
4.5. Future Research of Warranty Legislation 94
References 95
5. Warranty and the Courts 97
Rachel S. Kowal
5.1. Introduction 97
Contents x/
5.2. Warranty Litigation Under the Magnuson Moss
Warranty Act 97
5.3. Warranty Litigation Under the Uniform Commercial
Code and Other State Laws 116
5.4. Conclusion 123
References 125
PART C MATHEMATICAL AND STATISTICAL TECHNIQUES FOR
ANALYSIS OF WARRANTY
6. Modeling for the Study of Warranties 133
D. N. Prabhakar Murthy
6.1. Introduction 133
6.2. Mathematical Model Building 134
6.3. Modeling Based on a Simplified System
Characterization (Consumer and Manufacturer
Perspectives) 136
6.4. Modeling for Study from Public Policy Perspective 152
6.5. Modeling Based on a Detailed System
Characterization 155
References 155
7. Mathematical Techniques for Warranty Analysis 157
Jeffrey J. Hunter
7.1. Introduction 157
7.2. Warranty Claims Modeled as Point Processes 157
7.3. Classification of Point Process Formulations 160
7.4. Analysis of Poisson Processes 164
7.5. Analysis of One Dimensional Renewal Processes 165
7.6. Analysis of Two Dimensional Renewal Processes 176
7.7. Other Process Formulations Relevant to Warranty
Analysis 186
7.8. Conclusions 187
References 188
8. Statistical Techniques for Warranty Cost Analysis 191
Wallace R. Blischke
8.1. Introduction 191
xii Contents
8.2. Probability Distributions and Related Concepts 194
8.3. Parameter Estimation 203
8.4. Confidence Interval Estimation 214
8.5. Estimation of Renewal Functions 221
8.6. Applications in Warranty Analysis 223
8.7. Recommendations and Conclusions 227
References 229
9. Statistical Analysis of Warranty Claims Data 231
/. D. Kalbfleisch and J. F. Lawless
9.1. Introduction 231
9.2. Simple Age Specific Claims Analysis 232
9.3. Adjustments for Reporting Delays 240
9.4. Examples 241
9.5. Adjustments When Sales Are Estimated 247
9.6. Prediction 248
9.7. Covariates and Regression Analysis 250
9.8. Calendar Time Effects 251
9.9. Analysis of Costs 252
9.10. Estimation of Field Reliability 253
9.11. Concluding Remarks 256
Appendix 257
References 259
PART D WARRANTY COST MODELS
10. The Basic Free Replacement Warranty and Related Rebate
Warranties 265
Wallace R. Blischke
10.1. Introduction 265
10.2. Assumed Life Distributions and Warranty
Parameters 268
10.3. Modeling Seller s Per Unit Warranty Cost 271
10.4. Modeling Buyer s Expected Cost of Warrantied
Items 279
10.5. Present Value Cost Models for the FRW 282
10.6. Life Cycle Cost Models for the FRW 283
10.7. Indifference Prices for the Nonrenewing FRW 285
Contents x///
10.8. Statistical Estimation of Cost Models 287
10.9. Concluding Remarks 288
References 290
11. The Basic Pro Rata Warranty 293
Jayprakash G. Patankar and Amitava Mitra
11.1. Introduction 293
11.2. Modeling the Pro Rata Warranty 298
11.3. Estimation of Expected Warranty Costs 305
11.4. Results 308
11.5. Conclusions 316
References 317
12. Combination Warranties 319
Wallace R. Blischke
12.1. Introduction 319
12.2. Modeling Seller s Per Unit Warranty Cost 324
12.3. Per Unit Cost to Buyer 330
12.4. Present Value Cost Models 332
12.5. Life Cycle Cost Models 334
12.6. Estimating Cost Models 337
12.7. Recommendations and Conclusions 338
References 339
13. Two Dimensional Free Replacement Warranties 341
Herbert Moskowitz and Young Hak Chun
13.1. Introduction 341
13.2. Two Dimensional Warranty Policies 343
13.3. Assumptions 344
13.4. Modeling Two Dimensional Warranties 346
13.5. Cost Analysis of Two Dimensional Free
Replacement Warranty Policies 347
13.6. Implications for the Manufacturer 349
13.7. Concluding Remarks 357
Appendix 358
References 362
xiv Contents
14. Two Dimensional Pro Rata and Combination Warranties 365
Richard J. Wilson and D. N. Prabhakar Murthy
14.1. Introduction 365
14.2. Pro Rata Warranty Policies 366
14.3. Combination Warranty Policies 369
14.4. Model Formulation 372
14.5. Cost Analysis: Pro Rata Policies 374
14.6. Cost Analysis: Combination Policies 379
14.7. Conclusions 386
References 387
PART E WARRANTY AND THE MARKETPLACE
15. Marketing and Warranty 393
V. Padmanabhan
15.1. Introduction 393
15.2. The Conventional Wisdom 394
15.3. Theories of Product Warranty 395
15.4. Warranty Provision and Postpurchase Behavior 398
15.5. Quantifying the Warranty Elasticity 399
15.6. Warranty and Distribution Channel Structure 400
15.7. Extended Service Contracts 401
15.8. Warranty and Industrial Goods Markets 402
15.9. Warranty and Packaged Goods 402
15.10. Summary Discussion 403
References 406
16. Warranty and Consumer Behavior: Product Choice 409
Craig A. Kelley
16.1. Introduction 409
16.2. Warranties and Product Attributes 410
16.3. Explanations of the Impact of Warranties on
Product Choice 411
16.4. Impact of Warranties on Postpurchase Behavior 414
16.5. Directions for Future Research 417
References 418
Contents xv
17. Warranty and Consumer Behavior: Warranty Execution 421
Jayprakash G. Patankar and Amitava Mitra
17.1. Introduction 421
17.2. Model Development 423
17.3. Analysis and Results 431
17.4. Conclusions 437
References 438
18. Extended Warranties 439
V. Padmanabhan
18.1. Introduction 439
18.2. The Conventional Wisdom 440
18.3. Research on Consumer Perceptions of EW 441
18.4. Theories of Product Warranty and EW 442
18.5. Recent Institutional Developments 446
18.6. Design of Alternative EW Policies 448
18.7. Conclusion 450
References 451
19. Warranty and Product Distribution 453
Arvinder P. S. Loomba and K. Ravi Kumar
19.1. Introduction 453
19.2. Warranty/Servicing Practices in Distribution
Environments 456
19.3. Product Distribution Overview 458
19.4. Channel Design for Distribution and Warranty/
Servicing 463
19.5. Optimal Distribution and Warranty/Servicing Models 465
19.6. A Numerical Example 472
19.7. Conclusions 475
Appendix 476
References 480
20. Design of Warranty Policies to Balance Consumer and
Producer Risks and Benefits 483
Richard Marcellus and Ba Pirojboot
20.1. Introduction 483
20.2. The Warranties Considered 484
xvi Contents
20.3. Warranty Design 485
20.4. Risks and Benefits of Offering Warranty 486
20.5. Consumer s Expected Costs Without Warranties 493
20.6. Producer s Expected Profits Without Warranties 493
20.7. Nonrenewing Free Replacement Warranty 493
20.8. Renewing Free Replacement Warranty 498
20.9. Renewing Pro Rata Warranty 503
20.10. Conclusion 508
References 509
PART F WARRANTY AND ENGINEERING
21. Warranty and Design 515
D. N. Prabhakar Murthy
21.1. Introduction 515
21.2. Design Process 517
21.3. Reliability Choice and Allocation 518
21.4. Redundancy 526
21.5. Product Development 534
21.6. Other Design Issues 537
21.7. Implementation Aspects 538
21.8. Summary and Conclusions 539
References 539
22. Warranty Analysis for Complex Systems 543
Stefanka Chukova and Boy an Dimitrov
22.1. Introduction 543
22.2. Warranty Policies 545
22.3. Modeling Failures (Warranty Claims) 546
22.4. Warranty Cost Analysis: Independent Failures 561
22.5. Warranty Cost Analysis: Dependent Failures 566
22.6. Conclusions and Recommendations 582
References 583
23. Warranty and Manufacturing 585
D. N. Prabhakar Murthy
23.1. Introduction 585
23.2. Modeling Product Quality Variations and Control 586
Contents xv//
23.3. Quality Control Models for Type A
Nonconformance 592
23.4. Quality Control Models for Type B
Nonconformance 599
23.5. Presale Testing 614
23.6. Implementation Aspects 618
References 619
24. Warranty Servicing 621
D. N. Prabhakar Murthy
24.1. Introduction 621
24.2. Warranty Reserves (Nonrenewing PRW Policies) 622
24.3. Demand for Spares (FRW Policy) 629
24.4. Demand for Repairs 632
24.5. Repair Versus Replace 639
24.6. Cost Repair Limit Strategy 644
24.7. Some Additional Topics 646
24.8. Implementation Aspects 651
References 652
PART G WARRANTY AND SOCIETY
25. The Economic Theory of Warranties 659
Nancy A. Lutz
25.1. Introduction 659
25.2. Attributes of Any Economic Model of Warranties 660
25.3. Economic Reasons for Warranties 664
25.4. Conclusion 672
References 672
26. Financial Accounting and Reporting for Warranties 675
Richard A. Maschmeyer and
Kashi Ramamurthi Balachandran
26.1. Introduction 675
26.2. Financial Accounting and Reporting Requirements 676
26.3. Current Reporting and Disclosure Practices 684
26.4. The Need for Disclosure Reform on Warranties 689
xviii Contents
26.5. Future Research on the Accounting and Disclosure
of Warranties 692
References 694
27. Warranties and Public Policy 697
Gregory C. Mosier and Joshua Lyle Wiener
27.1. Introduction 697
27.2. Magnuson Moss: An Overview 699
27.3. Warranties as Signals of Reliability 705
27.4. Warranty Coverage and Quality 710
27.5. Warranty Competition 713
27.6. Summary and Implications 713
References 715
28. Warranty Protection: A Consumerist Perspective 719
John R. Burton
28.1. Introduction 719
28.2. The First Consumer Movement 721
28.3. The Second Consumer Movement 723
28.4. The Third Consumer Movement 725
28.5. Consumer Entrepreneurs and the Passage of
Magnuson Moss 734
28.6. Evaluation of Magnuson Moss from a Consumerist
Perspective 737
28.7. Summary of the Evaluation of Warranty Policy 747
28.8. A Consumerist s Suggestions for Improvements in
Magnuson Moss 748
28.9. Possible Future Legislation 751
References 752
PART H WARRANTY AND MANAGEMENT
29. Cost Management Planning and Control for Product Quality
and Warranties 763
Richard A. Maschmeyer and
Kashi Ramamurthi Balachandran
29.1. Introduction 763
Contents xjx
29.2. External Versus Internal Accounting 764
29.3. The Role of Warranties in Product Life Cycles 766
29.4. The Relationship of Product Warranty Cost to Other
Quality Enhancement Costs 769
29.5. Strategic Management of Warranty Costs 775
29.6. Estimation Models for Planning and Control 781
References 787
30. Warranty as a Contingent Claim 789
Edward W. Frees
30.1. Warranties and Financial Risks 789
30.2. Management Perspective 790
30.3. Actuarial Models of Individual Contracts 793
30.4. Actuarial Models of Groups of Contracts 800
30.5. Summary and Concluding Remarks 801
References 801
31. Forecasting Warranty Claims 803
Jingxian Chen, Nicholas J. Lynn, and
NozerD. Singpurwalla
31.1. Introduction 803
31.2. Dynamic Linear Models 808
31.3. Dynamic Linear Models with Leading Indicators 810
31.4. Results of Data Analysis 812
31.5. Concluding Comments 815
References 816
32. Multicriteria Models for Determining Warranty
Parameters 819
Amitava Mitra and Jayprakash G. Patankar
32.1. Introduction 819
32.2. Multiple Criteria in Modeling 822
32.3. Model Formulation and Application 832
32.4. Conclusions 836
References 837
xx Contents
PART I WARRANTY BIBLIOGRAPHY
33. Bibliography on Warranties 839
/. Djamaludin, D. N. Prabhakar Murthy, and
Wallace R. Blischke
33.1. Introduction 839
33.2. Categories for Classification 840
33.3. Classification of References 842
33.4. Warranty References 850
Index 917
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| id | DE-604.BV012664155 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:31:31Z |
| institution | BVB |
| isbn | 0824789555 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008605437 |
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| owner_facet | DE-703 |
| physical | XXIII, 925 S. graph. Darst. |
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| spelling | Product warranty handbook ed. by Wallace R. Blischke ... New York [u.a.] Dekker 1996 XXIII, 925 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Garanties gtt Pesquisa operacional larpcal Teoria da confiabilidade larpcal Quality of products Handbooks, manuals, etc Warranty Handbooks, manuals, etc Garantie (DE-588)4134174-0 gnd rswk-swf Garantie (DE-588)4134174-0 s DE-604 Blischke, Wallace R. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008605437&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Product warranty handbook Garanties gtt Pesquisa operacional larpcal Teoria da confiabilidade larpcal Quality of products Handbooks, manuals, etc Warranty Handbooks, manuals, etc Garantie (DE-588)4134174-0 gnd |
| subject_GND | (DE-588)4134174-0 |
| title | Product warranty handbook |
| title_auth | Product warranty handbook |
| title_exact_search | Product warranty handbook |
| title_full | Product warranty handbook ed. by Wallace R. Blischke ... |
| title_fullStr | Product warranty handbook ed. by Wallace R. Blischke ... |
| title_full_unstemmed | Product warranty handbook ed. by Wallace R. Blischke ... |
| title_short | Product warranty handbook |
| title_sort | product warranty handbook |
| topic | Garanties gtt Pesquisa operacional larpcal Teoria da confiabilidade larpcal Quality of products Handbooks, manuals, etc Warranty Handbooks, manuals, etc Garantie (DE-588)4134174-0 gnd |
| topic_facet | Garanties Pesquisa operacional Teoria da confiabilidade Quality of products Handbooks, manuals, etc Warranty Handbooks, manuals, etc Garantie |
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