The ten keys to successful change management:
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English French |
| Veröffentlicht: |
Chichester [u.a.]
Wiley
1998
|
| Ausgabe: | Repr. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVIII, 299 S. graph. Darst. |
| ISBN: | 0471979309 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | The Ten Keys to
Successful Change
Management
John Pendlebury
Benoit Grouard
Francis Meston
JOHN WILEY amp; SONS
Chichester • New York • Weinheim • Brisbane • Singapore • Toronto
Contents
Foreword
Preface
1 Business and change
The Need For Change
The Driving Forces For Change
External Forces
Internal Forces
The Different Types of Change
Depth of Change
Speed of Change
How Change is Implemented
2 The domain of change
The Complexity of Businesses and Change
Consistency
Ambiguity
Uniformity
Disparity
Managing Diversity
The Five Dimensions of Change
Strategy
Structure
Systems
Culture
Management Style
xi
XV
vi CONTENTS
3 The ten keys to change
The Basic Principles
Globality
Dislocation
Universality
Indeterminacy
The Ten Keys to Change
Key 1: Defining the Vision
Key 2: Mobilising
Key 3: Catalysing
Key 4: Steering
Key 5: Delivering
Key 6: Obtaining Participation
Key 7: Handling the Emotional Dimension
KeyS: Handling the Power Issues
Key 9: Training and Coaching
Key 10: Communicating Actively
Varying the Method to Suit the Types of Change
4 Key 1: Defining the vision
The Role of the Vision
The Nature of the Vision
The Content of the Vision
Developing the Vision
Stage 1: Formalise the Need for Change
Stage 2: Identify the Issues at Stake in Change
Stage 3: Develop Alternative Visions
Stage 4: Choose the Appropriate Vision
Stage 5: Formalise the Vision
Case Study on Defining the Vision:
Rolls-Royce Aerospace Group
5 Key 2: Mobilising
The Objectives of Mobilising
How to Tell When an Organisation is Correctly
Mobilised
Three Approaches to Mobilisation
Approach 1: A Chain of Seminars
Approach 2: Focused Analysis and Programming
CONTENTS vii
Approach 3: Change Workshops 92
Critical Success Factors 94
Case Study on Mobilising: Philips 96
Key 3: Catalysing 99
Structure and Mechanism 100
Role of Senior Management 100
The Change Facilitation Team 103
Team Leader Profile 104
Team Member Profile 104
The Expert Teams 106
Team Leader 108
The Facilitator 109
The Team Members 109
The Administrative and Operational Divisions 112
The Support Teams 112
The Financial Results Team 112
The Communication Team 113
The Training Team 113
Case Study on Catalysing: Electronic Data
Systems (EDS) Corporation 114
Key 4: Steering 119
Making a Logical Breakdown of the Change Process 120
Planning the Change Process 126
Day-to-day Monitoring of the Progress of Change 128
Facilitating and Accelerating Change 129
Acting as an Objective Source of Ideas and Opinions 131
Monitoring Changes in Power Relations 132
Identifying and Making Available Techniques and
Tools 134
Initiating and Monitoring Coaching 135
Harmonising Application of the Ten Keys to Change 135
Case Study on Steering: Electronic Data Systems 136
Key 5: Delivering 141
The Issues at Stake 141
Achieving Both Physical and Psychological Goals 141
Developing the Business s Capacity for Change 143
viii CONTENTS
Combining Radical Change with Continuous
Improvement 144
The Principles Underlying Delivery 145
Changing Roles and Responsibilities Before Attempting
to Modify Behaviour or Culture 146
Ensuring Widespread Participation as Early
as Possible 148
Allowing Room for Autonomy Within the Framework
Defined by the Vision 149
Adapting the Delivery Process to Suit Those Taking Part 149
Positioning of Delivery 151
The Procedure in Detail 154
Launch 154
Critical Analysis of the Status Quo 156
Selecting the Target and Objectives 159
Short-term Improvements 164
Pilot Tests 165
General Application 168
Monitoring Results 170
Systems Implementation 172
Case Study on Delivering: France Telecom 174
Key 6: Obtaining participation 179
The Essential Role of Participation 179
Some Techniques 182
Establishing Teams 182
The Interface Between the Expert Teams and the Rest
of the Staff 183
Rates and Levels of Participation 186
Critical Conditions for Success 190
Guiding Without Attempting to Control 191
Handling Expectations at the Lower Levels of
Management 192
Following Up Ideas and Initiatives 192
Granting the Right to Make Mistakes 193
Case Study on Creating Participation:
Rolls-Royce Aerospace Group 193
CONTENTS ix
10 Key 7: Handling emotions 197
The Emotional Dimension of Change 197
Common Causes of Resistance 199
Handling the Emotional Dimension 207
Stage 1: Diagnosing the Current Situation 207
Stage 2: Identifying and Monitoring Resistance and
Mental Blockages 209
Stage 3: Dealing with Resistance and Mental Blockages 214
Active Forces Analysis (AFA) 216
Group Problem-Solving 217
Case Study on Managing Emotional Barriers To Change:
The Leicester Royal Infirmary NHS Trust 220
11 Key 8: Handling the power issues 225
The Power Issues of Change 225
Redirecting Power Towards the New Objectives 231
Phase 1: Defining the Planned Balance of Power 232
Phase 2: Handling the Power Issues 234
Phase 3: Using New Systems and Procedures to
Redirect Power 238
Case Study on Managing Power Relations:
Leicester Royal Infirmary NHS Trust 240
12 Key 9: Training and coaching 245
Assessing Training and Coaching Needs 246
Training 249
Coaching 253
Coaching Managers 253
Feedback or The Mirror Effect 256
The Self-Development Dynamic 259
Case Study on Training and Coaching:
France Telecom 263
13 Key 10: Communicating actively 267
The Aims of Communication 267
Principles of Communication 270
The Communicators 273
The Means of Communication 277
Briefing Meetings 278
Discussion Meetings 279
CONTENTS
Exhibition Rooms 279
In-house Journals 280
Voice Messaging and Viewdata Systems 280
Video Systems 281
Case Study on Communication: Philips 282
Conclusion 285
Bibliography 287
Index 289
|
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| discipline | Wirtschaftswissenschaften |
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| spelling | Pendlebury, John Verfasser aut The ten keys to successful change management John Pendlebury ; Benoît Grouard ; Francis Meston Repr. Chichester [u.a.] Wiley 1998 XVIII, 299 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Organisatieverandering gtt Industrial management Industrial organization Organizational change Strategic planning Strategisches Management (DE-588)4124261-0 gnd rswk-swf Organisationswandel (DE-588)4075693-2 gnd rswk-swf Organisationsentwicklung (DE-588)4126887-8 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Organisationswandel (DE-588)4075693-2 s Strategisches Management (DE-588)4124261-0 s 1\p DE-604 Organisationsentwicklung (DE-588)4126887-8 s 2\p DE-604 Grouard, Benoit Verfasser aut Meston, Francis Verfasser aut HEBIS Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008515585&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Pendlebury, John Grouard, Benoit Meston, Francis The ten keys to successful change management Organisatieverandering gtt Industrial management Industrial organization Organizational change Strategic planning Strategisches Management (DE-588)4124261-0 gnd Organisationswandel (DE-588)4075693-2 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4124261-0 (DE-588)4075693-2 (DE-588)4126887-8 (DE-588)4061963-1 |
| title | The ten keys to successful change management |
| title_auth | The ten keys to successful change management |
| title_exact_search | The ten keys to successful change management |
| title_full | The ten keys to successful change management John Pendlebury ; Benoît Grouard ; Francis Meston |
| title_fullStr | The ten keys to successful change management John Pendlebury ; Benoît Grouard ; Francis Meston |
| title_full_unstemmed | The ten keys to successful change management John Pendlebury ; Benoît Grouard ; Francis Meston |
| title_short | The ten keys to successful change management |
| title_sort | the ten keys to successful change management |
| topic | Organisatieverandering gtt Industrial management Industrial organization Organizational change Strategic planning Strategisches Management (DE-588)4124261-0 gnd Organisationswandel (DE-588)4075693-2 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Organisatieverandering Industrial management Industrial organization Organizational change Strategic planning Strategisches Management Organisationswandel Organisationsentwicklung Unternehmen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008515585&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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