Using people skills in training and development:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Kogan Page
1998
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VII, 243 S. graph. Darst. |
| ISBN: | 074942575X |
Internformat
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| 245 | 1 | 0 | |a Using people skills in training and development |c Leslie Rae |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a London [u.a.] |b Kogan Page |c 1998 | |
| 300 | |a VII, 243 S. |b graph. Darst. | ||
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Datensatz im Suchindex
| _version_ | 1804127176058994688 |
|---|---|
| adam_text | Contents
1. Introduction 1
Purpose of the book; A Learning Log
SECTION ONE: Communication Aspects of People Skills 9
2. Communication 11
Methods of communication; The spoken word; The
written word; Visual imagery; Signals;
A communication model; Barriers to
communication; Other signals non verbal
communication
3. People Differences 29
The differences between people; People preferences;
Learning styles; Sensory attitudes; Communication
problems of the interaction instigator; Attention
spans; Blocks to recall; Communication skill;
Listening; Traps to listening
4. Communication and Behaviour 46
Expressing yourself; Your contributions to the
interaction; The type of communication; Making
your case; Personal presentation The four Ps,
MERK, KISS; Questioning skills;
Handling difficult replies; Viewpoints
5. Observing Behaviour 57
Models of human behaviour; Maslow s Hierarchy of
Needs; The Herzberg Approach; The Managerial
Grid; The Johari Window; Behaviour Analysis
V
Contents
6. Other Methods of Observing People 74
Other uses for Behaviour Analysis in people
observation; Other methods of activity observation
Simple contribution scoring, Directional sociograms;
General observation approaches; The Fishbowl;
Observation strategies and aids; Triads
SECTION TWO: Specific Aspects of People Skills 91
7. Coaching Skills 1 93
What is coaching?; What and who is a coach?;
Coaching requirements; Why coaching?;
The benefits of coaching; What does coaching
achieve?; The structure of coaching; Stage one:
Recognizing the need: Whom to coach, Establishing
the coaching need, A training matrix, Setting
coaching objectives; Stage two: Identifying the
opportunity: Selecting coaching projects, Coaching
for specific groups of people
8. Coaching Skills 2 108
Stage three: Setting the coaching climate; Stage four:
Meeting the learner: Specific content of the meeting,
Setting the plan, Objectives, Agreement on the
method, The summary; Stage five: Agreements for
the assignment reviews and the final review;
Stage six: Implementation; Stage seven: The final
review
9. Delegating and Mentoring 120
Delegation: Barriers to delegation, The benefits of
delegation, The process of delegation; Mentoring;
Who mentors?, Mentor attributes, What is done, How is
it done?, A mentoring format
10. Role Plays 136
The value of role plays; Types of one to one
interaction training; Training approaches; Group
Learning; Specific technique training; Practice of the
techniques in observed pairs; Feedback of the
observed interactions; Behaviour awareness and
modification; The nature of role plays: Constructed
role plays, Constructed role plays from real
vi
Contents
situations, Real situations; Some special role play
techniques: Role doubling, Role reversal, The empty
chair or monodrama, Psychodrama, Hot role plays;
Observation and feedback: Observation, feedback;
The essential approach to role plays
11. Some Group Approaches to People Skills 154
Personality v behaviour; Openness; Planning
behaviour; What about me?; Unstructured events;
Value and dangers of sensitivity training; Structured
interpersonal events; Transactional Analysis;
Neuro linguistic programming (NLP)
12. Team Building and Development 180
An effective team; Types of teams; Barriers to
effective team development; The team leader;
Personal and team limitations; A non supportive
corporate culture; Membership problems; Team
roles The Belbin model, The team management
resource; The team development process; The team
building process Stage 1 forming, Stage 2 storming,
Stage 3 norming; Problems encountered in team
development
13. Dealing with Difficult People 1 204
What are difficult people?; Pre action
considerations; Behaviour; Some specific problems;
Counselling; Appraisals
14. Dealing with Difficult People 2 217
Poor performers; Demotivated people; Aggressive
people; Grievance situations; Reprimand, discipline
and dismissal
Suggested Reading 235
Index 241
vii
|
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| edition | 1. publ. |
| format | Book |
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| id | DE-604.BV012530201 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:29:11Z |
| institution | BVB |
| isbn | 074942575X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008507035 |
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| physical | VII, 243 S. graph. Darst. |
| publishDate | 1998 |
| publishDateSearch | 1998 |
| publishDateSort | 1998 |
| publisher | Kogan Page |
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| spelling | Rae, Leslie Verfasser aut Using people skills in training and development Leslie Rae 1. publ. London [u.a.] Kogan Page 1998 VII, 243 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Personeelsopleiding gtt Sociale vaardigheden gtt Communication in personnel management Employees Training of Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Personalentwicklung (DE-588)4121465-1 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008507035&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Rae, Leslie Using people skills in training and development Personeelsopleiding gtt Sociale vaardigheden gtt Communication in personnel management Employees Training of Personalentwicklung (DE-588)4121465-1 gnd |
| subject_GND | (DE-588)4121465-1 |
| title | Using people skills in training and development |
| title_auth | Using people skills in training and development |
| title_exact_search | Using people skills in training and development |
| title_full | Using people skills in training and development Leslie Rae |
| title_fullStr | Using people skills in training and development Leslie Rae |
| title_full_unstemmed | Using people skills in training and development Leslie Rae |
| title_short | Using people skills in training and development |
| title_sort | using people skills in training and development |
| topic | Personeelsopleiding gtt Sociale vaardigheden gtt Communication in personnel management Employees Training of Personalentwicklung (DE-588)4121465-1 gnd |
| topic_facet | Personeelsopleiding Sociale vaardigheden Communication in personnel management Employees Training of Personalentwicklung |
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