Das ABC des Call-Center-Management: die wichtigsten Fachbegriffe rund um Call-Center, Telemarketing und Kundenservice
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | German |
| Veröffentlicht: |
Wiesbaden
Gabler
1999
|
| Schriftenreihe: | Call-Center-Profi
|
| Schlagworte: | |
| Beschreibung: | 150 S. Ill. |
| ISBN: | 3409114246 |
Internformat
MARC
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| 245 | 1 | 0 | |a Das ABC des Call-Center-Management |b die wichtigsten Fachbegriffe rund um Call-Center, Telemarketing und Kundenservice |
| 264 | 1 | |a Wiesbaden |b Gabler |c 1999 | |
| 300 | |a 150 S. |b Ill. | ||
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| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Telefonverkauf |0 (DE-588)4117183-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Callcenter |0 (DE-588)4456666-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Wörterbuch |0 (DE-588)4066724-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Telemarketing |0 (DE-588)4215401-7 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Telemarketing |0 (DE-588)4215401-7 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Unternehmen |0 (DE-588)4061963-1 |D s |
| 689 | 1 | 1 | |a Callcenter |0 (DE-588)4456666-9 |D s |
| 689 | 1 | 2 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 1 | |5 DE-604 | |
| 689 | 2 | 0 | |a Telefonverkauf |0 (DE-588)4117183-4 |D s |
| 689 | 2 | 1 | |a Wörterbuch |0 (DE-588)4066724-8 |D s |
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| 689 | 3 | 0 | |a Unternehmen |0 (DE-588)4061963-1 |D s |
| 689 | 3 | 1 | |a Callcenter |0 (DE-588)4456666-9 |D s |
| 689 | 3 | 2 | |a Wörterbuch |0 (DE-588)4066724-8 |D s |
| 689 | 3 | |5 DE-604 | |
| 689 | 4 | 0 | |a Telefonverkauf |0 (DE-588)4117183-4 |D s |
| 689 | 4 | |5 DE-604 | |
| 700 | 1 | |a Kruse, Jan Peter |d 1966- |e Verfasser |0 (DE-588)121233200 |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-008504731 | ||
Datensatz im Suchindex
| _version_ | 1804127172665802752 |
|---|---|
| any_adam_object | |
| author | Greff, Günter 1947- Kruse, Jan Peter 1966- |
| author_GND | (DE-588)121233197 (DE-588)121233200 |
| author_facet | Greff, Günter 1947- Kruse, Jan Peter 1966- |
| author_role | aut aut |
| author_sort | Greff, Günter 1947- |
| author_variant | g g gg j p k jp jpk |
| building | Verbundindex |
| bvnumber | BV012526928 |
| classification_rvk | QP 620 QP 621 QP 650 |
| ctrlnum | (OCoLC)75986827 (DE-599)BVBBV012526928 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV012526928 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:29:08Z |
| institution | BVB |
| isbn | 3409114246 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008504731 |
| oclc_num | 75986827 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-945 DE-573 DE-859 DE-1102 DE-473 DE-BY-UBG DE-739 DE-2070s DE-Ef29 |
| owner_facet | DE-355 DE-BY-UBR DE-945 DE-573 DE-859 DE-1102 DE-473 DE-BY-UBG DE-739 DE-2070s DE-Ef29 |
| physical | 150 S. Ill. |
| publishDate | 1999 |
| publishDateSearch | 1999 |
| publishDateSort | 1999 |
| publisher | Gabler |
| record_format | marc |
| series2 | Call-Center-Profi |
| spelling | Greff, Günter 1947- Verfasser (DE-588)121233197 aut Das ABC des Call-Center-Management die wichtigsten Fachbegriffe rund um Call-Center, Telemarketing und Kundenservice Wiesbaden Gabler 1999 150 S. Ill. txt rdacontent n rdamedia nc rdacarrier Call-Center-Profi Management (DE-588)4037278-9 gnd rswk-swf Telefonverkauf (DE-588)4117183-4 gnd rswk-swf Callcenter (DE-588)4456666-9 gnd rswk-swf Wörterbuch (DE-588)4066724-8 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Telemarketing (DE-588)4215401-7 gnd rswk-swf Telemarketing (DE-588)4215401-7 s DE-604 Unternehmen (DE-588)4061963-1 s Callcenter (DE-588)4456666-9 s Management (DE-588)4037278-9 s Telefonverkauf (DE-588)4117183-4 s Wörterbuch (DE-588)4066724-8 s Kruse, Jan Peter 1966- Verfasser (DE-588)121233200 aut |
| spellingShingle | Greff, Günter 1947- Kruse, Jan Peter 1966- Das ABC des Call-Center-Management die wichtigsten Fachbegriffe rund um Call-Center, Telemarketing und Kundenservice Management (DE-588)4037278-9 gnd Telefonverkauf (DE-588)4117183-4 gnd Callcenter (DE-588)4456666-9 gnd Wörterbuch (DE-588)4066724-8 gnd Unternehmen (DE-588)4061963-1 gnd Telemarketing (DE-588)4215401-7 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4117183-4 (DE-588)4456666-9 (DE-588)4066724-8 (DE-588)4061963-1 (DE-588)4215401-7 |
| title | Das ABC des Call-Center-Management die wichtigsten Fachbegriffe rund um Call-Center, Telemarketing und Kundenservice |
| title_auth | Das ABC des Call-Center-Management die wichtigsten Fachbegriffe rund um Call-Center, Telemarketing und Kundenservice |
| title_exact_search | Das ABC des Call-Center-Management die wichtigsten Fachbegriffe rund um Call-Center, Telemarketing und Kundenservice |
| title_full | Das ABC des Call-Center-Management die wichtigsten Fachbegriffe rund um Call-Center, Telemarketing und Kundenservice |
| title_fullStr | Das ABC des Call-Center-Management die wichtigsten Fachbegriffe rund um Call-Center, Telemarketing und Kundenservice |
| title_full_unstemmed | Das ABC des Call-Center-Management die wichtigsten Fachbegriffe rund um Call-Center, Telemarketing und Kundenservice |
| title_short | Das ABC des Call-Center-Management |
| title_sort | das abc des call center management die wichtigsten fachbegriffe rund um call center telemarketing und kundenservice |
| title_sub | die wichtigsten Fachbegriffe rund um Call-Center, Telemarketing und Kundenservice |
| topic | Management (DE-588)4037278-9 gnd Telefonverkauf (DE-588)4117183-4 gnd Callcenter (DE-588)4456666-9 gnd Wörterbuch (DE-588)4066724-8 gnd Unternehmen (DE-588)4061963-1 gnd Telemarketing (DE-588)4215401-7 gnd |
| topic_facet | Management Telefonverkauf Callcenter Wörterbuch Unternehmen Telemarketing |
| work_keys_str_mv | AT greffgunter dasabcdescallcentermanagementdiewichtigstenfachbegrifferundumcallcentertelemarketingundkundenservice AT krusejanpeter dasabcdescallcentermanagementdiewichtigstenfachbegrifferundumcallcentertelemarketingundkundenservice |