Production and operations management:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
South-Western College Publ.
1999
|
| Ausgabe: | 8. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVII, 846 S. Ill., graph. Darst. |
| ISBN: | 0538891084 |
Internformat
MARC
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| 008 | 990421s1999 ad|| |||| 00||| eng d | ||
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| 100 | 1 | |a Gaither, Norman |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Production and operations management |c Norman Gaither ; Greg Frazier |
| 250 | |a 8. ed. | ||
| 264 | 1 | |a London [u.a.] |b South-Western College Publ. |c 1999 | |
| 300 | |a XVII, 846 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Productiemanagement |2 gtt | |
| 650 | 4 | |a Production management | |
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| 700 | 1 | |a Frazier, Greg |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804127162996883456 |
|---|---|
| adam_text | Chapter 10
Independent Demand Inventory Systems 354
Chapter II
Resource Requirements Planning Systems: Material
Requirements Planning (MRP) and Capacity
Requirements Planning (CRP) 398
Chapter 12
Shop Floor Planning and Control
in Manufacturing 438
Chapter 13
Planning and Scheduling Service Operations 476
Chapter 14
Just in Time (JIT) Manufacturing 516
Chapter 15
Supply Chain Management 544
Part IV
Control Decisions: Planning and Controlling
Operations for Productivity, Quality, and
Reliability 580 Chapter 16
Productivity, Teamwork, and Empowerment Behavior,
Work Methods, and Work Measurement 582
Chapter 17
Quality Management 628
Chapter 18
Quality Control 662
Chapter 19
Planning and Controlling Projects 696
Chapter 20
Maintenance Management and Reliability 738
Appendices
A Normal Probability Distribution 768
B Student s t Probability Distribution 770
C Linear Programming Solutions Methods 772
D Answers to Odd Numbered Problems 814
E Glossary 819
Author Index 832
Subject Index 835
Photo Credits 846
iii
Produqion and Operations Management:
Introduction and Overview 2
MHPflESS Chapter I
¦j^9Bn| Production and Operations
fl^^B^9 Management (POM): An
HHHi ]rrtroduction_^ Historical Milestones in POM 7
The Industrial Revolution 7
Post Civil War Period 8
Scientific Management 9
Human Relations and Behavioralism 11
Operations Research 12
The Service Revolution 13
Factors Affecting POM Today 14
Different Ways of Studying POM 15
Production as a System 15
Production as an Organization Function 16
Decision Making in POM 17
Industry Snapshot:
/./ Scientific Management at Ford s Rouge Plant 11
BgflHB^ Chapter 2
f|MK*^J Operations Strategy: Using
^¦¦1 Quality, Cost, and Service as
Today s Global Business Conditions 27
Reality of Global Competition 2 7
U.S. Quality, Customer Service,
and Cost Challenges 33
Advanced Production Technology 36
Continued Growth of the Service Sector 37
Scarcity of Production Resources 38
Social Responsibility Issues 38
Operations Strategy 42
Competitive Priorities of Production 43
Eements of Operations Strategy 44
Operations Strategy in Services 47
Forming Operations Strategies 49
Evolution of Positioning Strategies 49
Linking Operations and Marketing Strategies 50
Variety of Strategies Can Be Successful 52
Competitiveness of U.S. Manufacturers 53
Industry Snapshots:
2.1 Opening China s Markets to Foreign Firms 29
2.2 Strategic Alliances 32
2.3 Cleaning Up Pays Off 39
2.4 Recycling and Conservation in Industry 40
2.5 Environmental Efforts at Compaq 41
|Mfc JL Chapter 3
^^n|^H Forecasting in POM:
PjU^^H The Starting Point for
1H9K! AHMPIanning__58 Qualitative Forecasting Methods 60
Quantitative Forecasting Models 62
Forecast Accuracy 62
Long Range Forecasts 63
Short Range Forecasts 76
How to Have a Successful
Forecasting System 86
How to Select a Forecasting Method 86
How to Monitor and Control a Forecasting Model 89
Computer Software for Forecasting 91
Forecasting in Small Businesses and
Start Up Ventures 91
Industry Snapshots:
3.1 Forecasting Telephone Calls at L L Bean 74
3.2 Using a Forecasting Expert System at Xerox 87
3.3 Forecasting Flare Sales at Olin Corporation 88
3.4 Focus Forecasting at American
Hardware Suppfy 89
Strategic Decisions: Punning Products,
Processes, Technologies, and
Facilities 106
V
i CONTENTS ¦s^qgHB Chapter 4
H^^Mfc Designing and Developing
t^^HB Products and Production
^ 532S Processes: Manufacturing and
^mceOiieration^ 108 Designing and Developing Products
and Services 109
Sources of Product Innovation II0
Developing New Products 110
Getting New Products to Market Faster 111
Improving the Designs of Existing Products 114
Designing for Ease of Production 114
Designing for Quality 115
Designing and Developing New Services 115
Process Planning and Design 116
Major Factors Affecting Process
Design Decisions 117
Nature of Product/Service Demand 117
Degree of Vertical Integration 118
Production Flexibility 119
Degree of Automation 120
Product/Service Quality 120
Types of Process Designs 120
Product Focused 120
Process Focused 122
Group Technology/Cellular Manufacturing 123
Interrelationships Among Product Design,
Process Design, and Inventory Policy 126
Process Design in Services 129
Deciding Among Processing
Alternatives 131
Batch Size and Product Variety 131
Capital Requirements for Process Designs 132
Economic Analysis 132
Assembly Charts 137
Process Charts 137
Plant Tours 140
A Product Focused, Dedicated Factory:
Safety Products Corporation 140
A Process focused Factory: R. R. Donne/ley Sons 144
A Service Operation: Wal Mart Regional
Distribution Center 146
Industry Snapshots:
4. / Applied Research Pays Off
with Cool Sound 110
4.2 What Some U.S. Companies are Doing to Get
New Products to Market Faster 113
4.3 Virtual Reality Simulations in the Product Design
Process at Boeing 114
4.4 Strategic Outsourcing—From Vertical
to Virtual Integration 119
4.5 Compaq Changes to Produce To Order 129
I^HflHH Chapter 5
^^HBJ Production Technology:
^^^EH| Selection and
Proliferation of Automation 161
Types of Automation 162
Machine Attachments 162
Numerically Controlled (NIC) Machines 164
Robots 164
Automated Quality Control Inspection 166
Automatic Identification Systems (AIS) 166
Automated Process Controls 166
Automated Production Systems 167
Automated Flow Lines 167
Automated Assembly Systems / 68
Flexible Manufacturing Systems (FMS) 168
Automated Storage and Retrieval
Systems (ASRS) 170
Factories of the Future 171
CADICAM 171
Computer Integrated Manufacturing (CIM) 173
Characteristics of Factories of the Future 174
Automation in Services 176
Automation Issues 178
High Tech, Mid Tech, or Low Tech Production? 178
Building Manufacturing Flexibility 179
Justifying Automation Projects 180
Managing Technological Change 181
Worker Displacement, Training, and Retraining 182
Deciding Among Automation
Alternatives 182
Economic Analysis 182
Rating Scale Approach 183
Relative Aggregate Scores Approach 184
Industry Snapshots:
5. / Northrop Grumman Searches for New
Production Technology 162
5.2 Impact of Production Technology
on Productivity 163
5.3 One of the First NIC Machines 164
5.4 FMS Switches to Other Products in Seconds 170
5.5 ASRS in Hospital Pharmacies 172
5.6 Managing a Company with
SAP s ERP Software 175
5.7 Communications Technology Demolishes
Time and Distance 178
KHjBBj Chapter 6
^^HH Allocating Resources to
f^^^^K Strategic Alternatives 196
Recognizing LP Problems 200
Formulating LP Problems 201
Solving LP Problems 205
Graphical LP Solutions 205
Overview of Other LP Solution Methods 210
Real LP Problems 215
Interpreting Computer Solutions
of LP Problems 216
Industry Snapshots:
6. / Linear Programming Cutting Costs
at American Airlines 199
6.2 The Startling Discovery at Bell Labs 213
li^^HHp Chapter 7
HHH Long Range Capacity Planning
IkS^IB anc* Facility Location 228
Long Range Capacity Planning 230
Definition of Production Capacity 230
Measurements of Capacity 230
Forecasting Capacity Demand 231
Ways of Changing Capacity 232
Economies of Scale 233
Analyzing Capacity Planning Decisions 237
Decision Tree Analysis 238
Facility Location 241
Factors Affecting Location Decisions 241
Types of Facilities and Their Dominant
Locational Factors 244
Data, Politics, Incentives, and Preemptive Tactics 246
Analyzing Retailing and Other Service Locations 247
Analyzing Industrial Facility Locations 248
Integrating Quantitative and Qualitative
Factors into Location Decisions 251
Industry Snapshots:
7. / Automakers Facing Overcapacity in Asia 233
7.2 Too Little and Too Much Capacity 234
7.3 Intel Delays Opening of New Plant 235
7.4 Global Facility Location at DEC 243
7.5 McDonald s Site Location Software 248
flHHH|B ^HAPTER **
§9S|^S Iaa lty ^y°ut: Manufacturing
^HKjB and Services 266 Manufacturing Facility Layouts 267
Materials Handling 267
Process Layouts 270
Product Layouts 270
Cellular Manufacturing Layouts 2 70
Fixed Position Layouts 271
Hybrid Layouts 271
New Trends in Manufacturing Layouts 272
Analyzing Manufacturing Facility
Layouts 274
Planning Process and Warehouse Layouts 274
Planning Product Layouts 280
Service Facility Layouts 292
Types of Service Facility Layouts 292
Analyzing Service Facility Layouts 293
Industry Snapshots:
8. / The Nature of Manufacturing Cells 2 72
8.2 Boeing Factory Saves Space 275
Operating Decisions: Planning Production
to Meet Demand 312
Bpijw^^ Production Planning Systems:
W ~ Wjfa Aggregate Planning and
Schedijling__3 H Production Planning Hierarchy 315
Aggregate Planning 315
Aggregate Demand 318
Dimensions of Production Capacity 319
Sources of Medium Range Production Capacity 319
Some Traditional Aggregate Plans 320
Criteria for Selecting Aggregate Plans 325
Aggregate Plans for Services 328
Mathematical Models for Aggregate Planning 330
Preemptive Tactics 332
faster Production Scheduling 332
Objectives of Master Production Scheduling 332
Time Fences in Master Production Schedules 332
Procedures for Developing Master
Production Schedules 333
Demand Management 337
Weekly Updating of the MPS 337
MPS in Produce to Stock and
Produce to Order Firms 337
Length of Planning Horizons 339
Computerized MPS 339
Types of Production Planning and
Control Systems 339
Pond Draining Systems 339
Push Systems 342
Pull Systems 342
Focusing on Bottlenecks 343
Industry Snapshot:
9 / Aggregate Planning at Sherman Brown
Chemical Company 317
3 Independent Demand Inventory
System;^ 354 __ Opposing Views of Inventories 355
Why We Want to Hold Inventories 355
Why We Do Not Wont to Hold Inventories 356
Nature of Inventories 357
Fixed Order Quantity Systems 358
Determining Order Quantities 361
Determining Order Points 369
Fixed Order Period Systems 377
Other Inventory Models 379
Hybrid Inventory Models 379
Single Period Inventory Models 380
Some Realities of Inventory Planning 383
ABC Classification of Materials 383
EOQ and Uncertainty 384
Dynamics of Inventory Planning 385
Other Factors Affecting Inventory Planning 385
Computers and Inventory Planning 386
Industry Snapshots:
/ 0. / Managers Use Computers to Make
Inventory Decisions 386
10.2 Computer Manufacturers Adopt Produce to
Order Strategies 388
______9____n Chapter 11
¦flMJ^H Resource Requirements
9S^B| Planning Systems: Material
IDMBe Requirements Planning (MRP)
and Capacity Requirements
Plannin^ig^J9^ Material Requirements Planning (MRP) 400
Objectives of MRP 402
Elements of MRP 403
Green Thumb Water Sprinkler Company 406
Lot Sizing in MRP 412
Issues in MRP 415
From MRP I to MRP II to ERP 417
How MRP Adapts to Change 418
Evaluation of MRP 419
Capacity Requirements Planning (CRP) 420
Load Schedules 422
Industry Snapshot:
//./ Green Thumb Water Sprinkler Company 406
HHHHH Chapter 12
HjK^^H Shop Floor Planning and
i ^HflHi Control in Manufacturing 438
Scheduling Process Focused
Manufacturing 439
Shop Floor Planning and Control 441
Order Sequencing Problems 445
Assignment Problems 453
Scheduling Product Focused
Manufacturing 453
Batch Scheduling 454
Delivery Schedules: Lne of Balance Method 456
Computerized Scheduling Systems 459
Industry Snapshots:
12.1 Finite Loading at SMC 445
12.2 One Company s Experience
with OPT Software 461
12.3 OPT—The Logical Solution 462
a Planning and Scheduling
Service Operations 476
Nature of Services Revisited 477
Operations Strategies for Services 479
Types of Service Operations 479
Scheduling Challenges in Services 480
Scheduling Quasi Manufacturing
Service Operations 481
Product Focused Operations 481
Process Focused Operations 483
Work Shift Scheduling in Service Operations 483
Scheduling Customer as Participant
Service Operations 487
Nature of These Operations 488
Waiting Unes in Service Operations 489
Scheduling Customer as Product Service
Operations 497
Nature of These Operations 497
Using Computer Simulation in Service Operations 499
Industry Snapshot:
13.1 Taco Bell Uses Simulation to Develop
Employee Schedules 500
¦HB^lPj Chapter 14
BE^hH Just in Time (JIT)
The Just in Time Manufacturing
Philosophy 518
Prerequisites for JIT Manufacturing 522
Elements of JIT Manufacturing 524
Eliminating Waste 524
Enforced Problem Solving and Continuous
Improvement 524
People Make JIT Work 525
Total Quality Management 526
Parallel Processing 526
Kanban Production Control 526
JIT Purchasing 529
Reducing Inventories through Setup Reduction 530
Working Toward Repetitive Manufacturing 533
Benefits of JIT Manufacturing 534
Success and JIT Manufacturing 534
Industry Snapshots:
/ 4.1 Using Queuing Theory to Achieve Time Based
Competition 521
14.2 JIT Purchasing at Waterville TG, Inc. 531
14.3 JIT Manufacturing Successes 535
14.4 Maturing JIT Implementation at Amadas 536
MKBUE M Chapter 15
jjafWPTJi ^uPP y Chain
SPwdlW Management 544 Supply Chain Management 545
Purchasing 549
Importance of Purchasing Today 549
Mission of Purchasing 550
What Purchasing Managers Do 550
Purchasing Departments in Organizations 551
Purchasing Processes 551
Buyers and Their Duties 553
Make or Buy Analysis 554
Ethics in Buying 555
Purchasing: The Emerging International Frontier 556
Just In Time (JIT) Purchasing 556
Logistics 558
Production Control: Movement of
Materials within Factories 558
Shipments To and From Factories 559
Innovations in Logistics 561
Warehousing 562
Warehousing Operations 562
Methods of Inventory Accounting 564
Contemporary Developments in Warehousing 566
Expediting 566
Benchmarking the Performance of
Materials Managers 567
Third Party Logistics Management
Providers 567
Industry Snapshots:
15.1 Allegations of Improper Behavior by Buyers 556
15.2 Guidelines for Ethical Behavior in
Purchasing 557
15.3 Innovation in Shipping Methods 562
15.4 Top Selling Supply Chain Management
Software 563
Control Decisions: Punning and
Controlling Operations for Productivity,
Quality, and Reliability 580
HHfH| Chapter 16
j^HHH Productivity, Teamwork, and
H^DBT Empowerment Behavior, Work
1H1HH! Methods, and Work
Measurement 582
Productivity and Human Behavior 584
Muttifactor Approach to Measuring Productivity 585
Labor Productivity 587
Designing Workers Jobs 591
Empowering Workers 594
Work Methods Analysis 594
Principles of Motion Economy 595
How to Do Methods Analysis 595
Work Measurement 599
Labor Standards 599
Time Study 600
Work Sampling 601
Predetermined Time Standards 604
Learning Curves 607
Arithmetic Analysis 608
Logarithmic Analysis 609
Learning Curve Tables 609
Selecting a Learning Rate 612
Uses and Limitations of Learning Curves 612
Employees Health and Safety 613
Industry Snapshots:
/ 6. / Productivity Improvements at Ford
Motor Company and Toyota 587
16.2 Smarter and Better Trained Employees 589
16.3 Dramatic Safety Improvements
at Georgia Pacific 615
¦¦MBj Chapter 17
^^|^^| Quality Management 628 Nature of Quality 629
Dimensions of Quality 630
Determinants of Quality 630
Costs of Quality 631
Traditional Quality Management 631
Modern Quality Management 633
Quality Gurus 633
Quality Drives the Productivity Machine 634
Other Aspects of the Quality Picture 635
Emerging Quality Standards 636
Malcolm Baldrige National Quality Award 636
The Deming Prize 636
ISO 9000 Standards 637
Total Quality Management
(TQM) Programs 639
Top Management Commitment and Involvement 640
Customer Involvement 640
Designing Products for Quality 641
Designing and Controlling Production Processes 644
Developing Supplier Partnerships 646
Customer Service, Distribution, and Installation 646
Building Teams of Empowered Employees 646
Benchmarking and Continuous Improvement 648
Quality Management in Services 650
Industry Snapshots:
17.1 Deming sWay 634
17.2 The Malcolm Baldrige National
Quality Award 637
/ 7.3 Empowered Work Teams at j
Square D Corporation 648
17.4 Benchmarking at Sprint 650
17.5 Delivering Quality Service 652
17.6 Examples of TQM Services 653
I.
^^^^^H Chapter 18
^^B^^^^M Statistical Concepts in
^^HHHH Quality Control 665
Sampling 665
Central Limit Theorem and Quality Control 666
Control Charts 667
Control Charts for Attributes 667
Control Charts for Variables 670
Acceptance Plans 673
Single, Double, and Sequential Samples 674
Single Sample Acceptance Plans for Attributes 6 76
Estimating Acceptance Criteria 680
Single Sample Acceptance Plans for Variables 684
Computers in Quality Control 686
Quality Control in Services 687
Industry Snapshot:
18.1 SPC at Georgia Pacific 667
¦PVft Chapter 19
¦VJjBH Planning and Controlling
^BkV ? r£li?*—— SMMI^MhI Project Management 697
Project Planning and Control
Techniques 700
Scheduling and Control Charts 700
Critical Path Method (CPM) 705
Program Evaluation and Review
Technique (PERT) 714
Project Cost Control Systems 717
CPMIPERT in Practice 719
Computer Software for Project
Management 723
An Evaluation of CPM/PERT 724
Industry Snapshot:
/ 9. / Project Management Professionals 701
¦^¦¦B Chapter 20
^^^H^H Maintenance Management
^H| and Reliability 738 Repair Programs 742
Repair Crews, Standby Machines,
and Repair Shops 743
Breakdowns Trigger Repairs and
Corrective Actions 743
Early Parts Replacement Policies 744
Letting Workers Repair Their Own Machines 745
Preventive Maintenance (PM)
Programs 748
PM and Operations Strategies 748
Automation and the Prominence of PM 749
Scheduling PM Activities 749
PM Database Requirements 749
Modern Approaches to PM 749
Machine Reliability 756
Secondary Maintenance Department
Responsibilities 756
Trends in Maintenance 756
Maintenance Issues in Service
Organizations 757
Industry Snapshots:
20.1 Total Productive Maintenance
at Asten, Inc. 750
20.2 Decision Support System for Aircraft
Maintenance Planning at American Airlines 758
Appendices
A Normal Probability Distribution 768
B Student s t Probability Distribution 770
C Linear Programming Solutions
Methods 772
D Answers to Odd Numbered
Problems 814
E Glossary 819
Author Index 832
Subject Index 835
Photo Credits 846
|
| any_adam_object | 1 |
| author | Gaither, Norman Frazier, Greg |
| author_facet | Gaither, Norman Frazier, Greg |
| author_role | aut aut |
| author_sort | Gaither, Norman |
| author_variant | n g ng g f gf |
| building | Verbundindex |
| bvnumber | BV012518501 |
| callnumber-first | T - Technology |
| callnumber-label | TS155 |
| callnumber-raw | TS155 |
| callnumber-search | TS155 |
| callnumber-sort | TS 3155 |
| callnumber-subject | TS - Manufactures |
| classification_rvk | QP 500 |
| ctrlnum | (OCoLC)39085461 (DE-599)BVBBV012518501 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 8. ed. |
| format | Book |
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| id | DE-604.BV012518501 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:28:58Z |
| institution | BVB |
| isbn | 0538891084 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008498146 |
| oclc_num | 39085461 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-739 |
| owner_facet | DE-355 DE-BY-UBR DE-739 |
| physical | XVII, 846 S. Ill., graph. Darst. |
| publishDate | 1999 |
| publishDateSearch | 1999 |
| publishDateSort | 1999 |
| publisher | South-Western College Publ. |
| record_format | marc |
| spelling | Gaither, Norman Verfasser aut Production and operations management Norman Gaither ; Greg Frazier 8. ed. London [u.a.] South-Western College Publ. 1999 XVII, 846 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Productiemanagement gtt Production management Produktion (DE-588)4047347-8 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Entscheidungsprozess (DE-588)4121202-2 gnd rswk-swf Produktionsplanung (DE-588)4047360-0 gnd rswk-swf Entscheidungsprozess (DE-588)4121202-2 s Produktion (DE-588)4047347-8 s Management (DE-588)4037278-9 s DE-604 Produktionsplanung (DE-588)4047360-0 s 1\p DE-604 Frazier, Greg Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008498146&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Gaither, Norman Frazier, Greg Production and operations management Productiemanagement gtt Production management Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd Entscheidungsprozess (DE-588)4121202-2 gnd Produktionsplanung (DE-588)4047360-0 gnd |
| subject_GND | (DE-588)4047347-8 (DE-588)4037278-9 (DE-588)4121202-2 (DE-588)4047360-0 |
| title | Production and operations management |
| title_auth | Production and operations management |
| title_exact_search | Production and operations management |
| title_full | Production and operations management Norman Gaither ; Greg Frazier |
| title_fullStr | Production and operations management Norman Gaither ; Greg Frazier |
| title_full_unstemmed | Production and operations management Norman Gaither ; Greg Frazier |
| title_short | Production and operations management |
| title_sort | production and operations management |
| topic | Productiemanagement gtt Production management Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd Entscheidungsprozess (DE-588)4121202-2 gnd Produktionsplanung (DE-588)4047360-0 gnd |
| topic_facet | Productiemanagement Production management Produktion Management Entscheidungsprozess Produktionsplanung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008498146&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT gaithernorman productionandoperationsmanagement AT fraziergreg productionandoperationsmanagement |