Discovering the soul of service: the nine drivers of sustainable business success
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY
Free Press
1999
|
| Schlagworte: | |
| Online-Zugang: | Sample text Publisher description Inhaltsverzeichnis |
| Beschreibung: | XIV, 269 S. |
| ISBN: | 0684845113 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804127122283823105 |
|---|---|
| adam_text | CONTENTS
Acknowledgments xi
Author s Note xv
1. Sustaining Success in Service Companies 1
2. Success Sustaining Values 19
3. Leading with Values 39
4. Strategic Focus 61
5. Executional Excellence 80
6. Control of Destiny 110
7. Trust Based Relationships 123
8. Investment in Employee Success 156
9. Acting Small 182
10. Brand Cultivation 196
11. Generosity 216
12. Lessons from World Class Service Companies . . 233
Notes 249
Interviewees and Other Contributors 257
Index 261
iv
|
| any_adam_object | 1 |
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| callnumber-search | HF5415.5.B478 1999 |
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| callnumber-subject | HF - Commerce |
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| dewey-full | 658.812 658.8/1221 |
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| dewey-ones | 658 - General management |
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| dewey-search | 658.812 658.8/12 21 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| spelling | Berry, Leonard L. Verfasser aut Discovering the soul of service the nine drivers of sustainable business success Leonard L. Berry New York, NY Free Press 1999 XIV, 269 S. txt rdacontent n rdamedia nc rdacarrier Customer services -- Management Customer services -- Management -- Case studies Service industries Erfolgsfaktor (DE-588)4197034-2 gnd rswk-swf Unternehmenserfolg (DE-588)4223768-3 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Dienstleistung (DE-588)4012178-1 s Management (DE-588)4037278-9 s DE-604 Kundendienst (DE-588)4135134-4 s DE-188 Dienstleistungsbetrieb (DE-588)4012181-1 s Unternehmenserfolg (DE-588)4223768-3 s Erfolgsfaktor (DE-588)4197034-2 s http://www.loc.gov/catdir/samples/simon031/98037393.html Sample text http://www.loc.gov/catdir/description/simon031/98037393.html Publisher description HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008470846&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Berry, Leonard L. Discovering the soul of service the nine drivers of sustainable business success Customer services -- Management Customer services -- Management -- Case studies Service industries Erfolgsfaktor (DE-588)4197034-2 gnd Unternehmenserfolg (DE-588)4223768-3 gnd Dienstleistung (DE-588)4012178-1 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Management (DE-588)4037278-9 gnd Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4197034-2 (DE-588)4223768-3 (DE-588)4012178-1 (DE-588)4012181-1 (DE-588)4037278-9 (DE-588)4135134-4 (DE-588)4522595-3 |
| title | Discovering the soul of service the nine drivers of sustainable business success |
| title_auth | Discovering the soul of service the nine drivers of sustainable business success |
| title_exact_search | Discovering the soul of service the nine drivers of sustainable business success |
| title_full | Discovering the soul of service the nine drivers of sustainable business success Leonard L. Berry |
| title_fullStr | Discovering the soul of service the nine drivers of sustainable business success Leonard L. Berry |
| title_full_unstemmed | Discovering the soul of service the nine drivers of sustainable business success Leonard L. Berry |
| title_short | Discovering the soul of service |
| title_sort | discovering the soul of service the nine drivers of sustainable business success |
| title_sub | the nine drivers of sustainable business success |
| topic | Customer services -- Management Customer services -- Management -- Case studies Service industries Erfolgsfaktor (DE-588)4197034-2 gnd Unternehmenserfolg (DE-588)4223768-3 gnd Dienstleistung (DE-588)4012178-1 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Management (DE-588)4037278-9 gnd Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Customer services -- Management Customer services -- Management -- Case studies Service industries Erfolgsfaktor Unternehmenserfolg Dienstleistung Dienstleistungsbetrieb Management Kundendienst Fallstudiensammlung |
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