Assessing service quality: satisfying the expectations of library customers
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Chicago [u.a.]
American Library Assoc.
1998
|
| Subjects: | |
| Physical Description: | XVII, 243 S. graph. Darst. |
| ISBN: | 0838934897 |
Staff View
MARC
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Record in the Search Index
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| any_adam_object | |
| author | Hernon, Peter Altman, Ellen |
| author_facet | Hernon, Peter Altman, Ellen |
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| dewey-full | 025.5 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.5 |
| dewey-search | 025.5 |
| dewey-sort | 225.5 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
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| id | DE-604.BV012456602 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:27:54Z |
| institution | BVB |
| isbn | 0838934897 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008452903 |
| oclc_num | 246313433 |
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| owner_facet | DE-12 DE-473 DE-BY-UBG DE-525 |
| physical | XVII, 243 S. graph. Darst. |
| publishDate | 1998 |
| publishDateSearch | 1998 |
| publishDateSort | 1998 |
| publisher | American Library Assoc. |
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| spelling | Hernon, Peter Verfasser aut Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman Chicago [u.a.] American Library Assoc. 1998 XVII, 243 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Bibliothek (DE-588)4006439-6 gnd rswk-swf Benutzung (DE-588)4144483-8 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Benutzung (DE-588)4144483-8 s Leistungsmessung (DE-588)4167290-2 s DE-604 Altman, Ellen Verfasser aut |
| spellingShingle | Hernon, Peter Altman, Ellen Assessing service quality satisfying the expectations of library customers Bibliothek (DE-588)4006439-6 gnd Benutzung (DE-588)4144483-8 gnd Leistungsmessung (DE-588)4167290-2 gnd |
| subject_GND | (DE-588)4006439-6 (DE-588)4144483-8 (DE-588)4167290-2 |
| title | Assessing service quality satisfying the expectations of library customers |
| title_auth | Assessing service quality satisfying the expectations of library customers |
| title_exact_search | Assessing service quality satisfying the expectations of library customers |
| title_full | Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman |
| title_fullStr | Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman |
| title_full_unstemmed | Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman |
| title_short | Assessing service quality |
| title_sort | assessing service quality satisfying the expectations of library customers |
| title_sub | satisfying the expectations of library customers |
| topic | Bibliothek (DE-588)4006439-6 gnd Benutzung (DE-588)4144483-8 gnd Leistungsmessung (DE-588)4167290-2 gnd |
| topic_facet | Bibliothek Benutzung Leistungsmessung |
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