Assessing service quality: satisfying the expectations of library customers
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Chicago [u.a.]
American Library Assoc.
1998
|
| Schlagworte: | |
| Beschreibung: | XVII, 243 S. graph. Darst. |
| ISBN: | 0838934897 |
Internformat
MARC
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| 100 | 1 | |a Hernon, Peter |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Assessing service quality |b satisfying the expectations of library customers |c Peter Hernon and Ellen Altman |
| 264 | 1 | |a Chicago [u.a.] |b American Library Assoc. |c 1998 | |
| 300 | |a XVII, 243 S. |b graph. Darst. | ||
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Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Hernon, Peter Altman, Ellen |
| author_facet | Hernon, Peter Altman, Ellen |
| author_role | aut aut |
| author_sort | Hernon, Peter |
| author_variant | p h ph e a ea |
| building | Verbundindex |
| bvnumber | BV012456602 |
| callnumber-first | Z - Library Science |
| callnumber-label | Z711 |
| callnumber-raw | Z711 |
| callnumber-search | Z711 |
| callnumber-sort | Z 3711 |
| callnumber-subject | Z - Books and Writing |
| classification_rvk | AN 77500 |
| ctrlnum | (OCoLC)246313433 (DE-599)BVBBV012456602 |
| dewey-full | 025.5 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.5 |
| dewey-search | 025.5 |
| dewey-sort | 225.5 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Book |
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| id | DE-604.BV012456602 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:27:54Z |
| institution | BVB |
| isbn | 0838934897 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008452903 |
| oclc_num | 246313433 |
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| owner_facet | DE-12 DE-473 DE-BY-UBG DE-525 |
| physical | XVII, 243 S. graph. Darst. |
| publishDate | 1998 |
| publishDateSearch | 1998 |
| publishDateSort | 1998 |
| publisher | American Library Assoc. |
| record_format | marc |
| spelling | Hernon, Peter Verfasser aut Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman Chicago [u.a.] American Library Assoc. 1998 XVII, 243 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Bibliothek (DE-588)4006439-6 gnd rswk-swf Benutzung (DE-588)4144483-8 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Benutzung (DE-588)4144483-8 s Leistungsmessung (DE-588)4167290-2 s DE-604 Altman, Ellen Verfasser aut |
| spellingShingle | Hernon, Peter Altman, Ellen Assessing service quality satisfying the expectations of library customers Bibliothek (DE-588)4006439-6 gnd Benutzung (DE-588)4144483-8 gnd Leistungsmessung (DE-588)4167290-2 gnd |
| subject_GND | (DE-588)4006439-6 (DE-588)4144483-8 (DE-588)4167290-2 |
| title | Assessing service quality satisfying the expectations of library customers |
| title_auth | Assessing service quality satisfying the expectations of library customers |
| title_exact_search | Assessing service quality satisfying the expectations of library customers |
| title_full | Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman |
| title_fullStr | Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman |
| title_full_unstemmed | Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman |
| title_short | Assessing service quality |
| title_sort | assessing service quality satisfying the expectations of library customers |
| title_sub | satisfying the expectations of library customers |
| topic | Bibliothek (DE-588)4006439-6 gnd Benutzung (DE-588)4144483-8 gnd Leistungsmessung (DE-588)4167290-2 gnd |
| topic_facet | Bibliothek Benutzung Leistungsmessung |
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