APA (7th ed.) Citation

Hernon, P., & Altman, E. (1998). Assessing service quality: Satisfying the expectations of library customers. American Library Assoc.

Chicago Style (17th ed.) Citation

Hernon, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Chicago [u.a.]: American Library Assoc, 1998.

MLA (9th ed.) Citation

Hernon, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. American Library Assoc, 1998.

Warning: These citations may not always be 100% accurate.