Preventing stress, improving productivity: European case studies in the workplace
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Routledge
1999
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVI, 345 S. graph. Darst. |
| ISBN: | 0415165571 0415165563 |
Internformat
MARC
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| 245 | 1 | 0 | |a Preventing stress, improving productivity |b European case studies in the workplace |c ed. by Michiel Kompier ... |
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| 264 | 1 | |a London [u.a.] |b Routledge |c 1999 | |
| 300 | |a XVI, 345 S. |b graph. Darst. | ||
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| 650 | 4 | |a Industrial hygiene - Europe - Case studies | |
| 650 | 4 | |a Job stress - Europe - Prevention - Case studies | |
| 650 | 4 | |a Labor productivity - Europe - Case studies | |
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| 650 | 4 | |a Stress dû au travail - Pays de l'Union européenne - Prévention - Cas, Études de | |
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Datensatz im Suchindex
| _version_ | 1804127008640204800 |
|---|---|
| adam_text | Contents
List offigures x
List of tables xii
List of contributors xv
Foreword xvii
1 Introduction: Improving work, health and productivity
through stress prevention 1
MICHIEL KOMPIER AND CARY COOPER
2 Workplace stress and stress prevention in Europe 9
SABINE GEURTS AND ROBERT GRÜNDEMANN
2.1 Introduction 9
2.2 Context of workplace stress in Europe 10
2.3 Praäice of stress prevention in Europe 16
2.4 Concluding remarks and future prospects 28
3 Costs and benefits of stress prevention in organisations:
Review and new methodology 33
PAULA LIUKKONEN, SUSAN CARTWRIGHT AND CARY COOPER
3.1 Introduction 33
3.2 Stress interventions and their effectiveness 35
3.3 Organisational Performance and results 36
3.4 Towards a new organisational Performance
analysis 38
3.5 Oskar a method for more effective Performance
measurement 42
3.6 Conclusions 49
vi Contents
4 Finland: Organisational well being. Ten years of research
and development in a forest industry Corporation 52
RAIJA KALIMO AND SALLA TOPPINEN
4.1 Introduction: Psychosocial factors in work life in
Finland 52
4.2 The study Company: Introduction 58
4.3 Motives, Signals and project Organisation 59
4.4 Analysis: Risk factors and risk groups 62
4.5 Choice of development measures 66
4.6 Implementation of development actions 68
4.7 Evaluation 71
4.8 Conclusions 83
5 The Netherlands: A hospital, Healthy Working for
Health 86
ELLIS LOURIJSEN, IRENE HOUTMAN,
MICHIEL KOMPIER AND ROBERT GRÜNDEMANN
5.1 Introduction: Work stress in the Netherlands 86
5.2 Introduction to the Waterland hospital 88
5.3 Motives, Signals and project Organisation 90
5.4 Analysis: Risk factors and risk groups 92
5.5 Choice of measures 98
5.6 Preparation and Implementation
of sub projects 99
5.7 Evaluation 105
5.8 Follow up 118
6 Belgium: A pharmaceutical Company 121
STEVEN POELMANS, THEO COMPERNOLLE,
HUBERT DE NEVE, MARC BUELENS AND JEF ROMBOUTS
6.1 Introduction: Work stress in Belgium 121
6.2 Introduction to Janssen Pharmaceutica 124
6.3 Motives, Signals and project Organisation 124
6.4 Analysis: Risk factors and risk groups 126
6.5 Choice of measures 132
6.6 Implementation 133
6.7 Evaluation 135
Appendix 140
Contents vii
7 United Kingdom: Evaluation of a stress management
Programme in the public sector 149
LYNNE WHATMORE, SUSAN CARTWRIGHT AND CARY COOPER
7.1 Introduction: Work stress in the United Kingdom 149
1.2 Introduction to the Organisation 151
7.3 The study: Objectives and administration 151
7.4 Measures and training sessions 154
7.5 Implementation of the study 158
7.6 Results 159
7.7 Discussion 163
7.8 Conclusion 171
8 Denmark: Self rule on route 166. An intervention
study among bus drivers 175
BO NETTERSTR0M
8.1 Introduction: Work stress in Denmark 175
8.2 The Company 179
8.3 Motives 179
8.4 Analysis of the working environment 180
8.5 Choice of measures 181
8.6 Implementation 182
8.7 Evaluation 184
8.8 Implementation of similar projects within Bus
Denmark 193
8.9 Conclusion 193
9 Sweden: Mail processing 195
TORES THEORELL AND KURT WAHLSTEDT
9.1 Introduction: Work stress in Sweden 195
9.2 Organisational interventions in mail processing:
Introduction 204
9.3 Motives, Signals and project Organisation 204
9.4 Analysis 205
9.5 Choice of measures 206
9.6 Implementation 208
9.7 Evaluation 209
9.8 Discussion 213
9.9 Lessons 216
9.10 Conclusion 217
viii Contents
10 Germany: Reduction of stress by health circles 222
BEATE BEERMANN, KARL KUHN AND MICHIEL KOMPIER
10.1 Introduction: Work stress in Germany 222
10.2 Introduction to the case study 229
10.3 The hospital and the two wards 230
10.4 Introduction of the health circle, workplace
observations and questionnaire study 231
10.5 Implementation of the health circle 234
10.6 Evaluation 239
10.7 Conclusion 240
11 Ireland: Stress prevention in an airport management
Company 242
RICHARD WYNNE AND ROSE RAFFERTY
11.1 Introduction: Work stress in Ireland 242
11.2 Introduction to Aer Rianta 243
11.3 Evolution of the project 244
11.4 Analysis: Risk factors and risk groups 247
11.5 Choice of measures 258
11.6 Implementation 258
11.7 Evaluation 261
12 Portugal: Preventing occupational stress in a bank
Organisation 264
LUIS GRACA AND MICHIEL KOMPIER
12.1 Introduction 264
12.2 Banking and financing: Goodbye to the old times 272
12.3 Current project in a bank Organisation 276
13 Greece: Stress management in the health care sector 285
ELISABETH PETSETAKI
13.1 Introduction 285
13.2 Management of stress in the health care
sector: Introduction 289
13.3 Motives for the programmes 290
13.4 Support groups in public hospitals 292
13.5 Conclusion 295
Contents ix
14 Italy. A school of nursing 297
SEBASTIANO BAGNARA, ALBERTO BALDASSERONI,
ORONZO PARLANGELI, STEFANO TADDEI AND
RICCARDO TARTAGLIA
14.1 Introduction 291
14.2 Introduction to the school qf nursing 299
14.3 Motives, signals and project Organisation 301
14.4 Analysis: Risk factors and risk groups 301
14.5 Choice qf measures 303
14.6 Implementation 304
14.7 Evaluation 305
14.8 Conclusion 308
15 Stress prevention: European countries and European cases
compared 312
MICHIEL KOMPIER AND CARY COOPER
15.1 Introduction 312
15.2 European countries compared 312
15.3 Comparison of the cases 316
15.4 The cases compared: a step by step
comparison 317
15.5 Discussion and recommendations 332
Index 337
Figures
2.1 Increase in work pace 1991—1996. Percentage of workers
exposed to high speed work and tight deadlines 13
2.2 A framework for stress prevention and Intervention 18
2.3 Interventions and preventive actions in 1,451
organisations in seven EU countries 22
3.1 Four Performance dimensions, plus measures of
operational rationality, productivity, efFectivity, quality
and work capacity 37
3.2 Weak financial Situation, but strong Organisation 40
3.3 Sound finances, but weak Organisation 40
3.4 Sound finances, but customer problems 41
3.5 Weak financial Situation and low customer satisfaction,
but strong Organisation 42
3.6 Oskar 43
3.7 Oskar: a Swedish example from the banking world 46
4.1 Organigram of the Company 58
4.2 Simplified model of functional and outcome objectives
in a worksite health promotion programme 62
4.3 Phases of the programme 63
4.4 Development process of the co operation between
the office personnel and Supervisors 69
4.5 Development process of the work of the foremen 69
4.6 Sample survey 1988: changes in the working conditions of
office personnel during the two year follow up period
(1986 1988) 72
4.7 Sample survey 1988: changes in working conditions of
the foremen during the two year follow up period
(1986 1988) 73
5.1 Results of the Waterland hospital in the pre and
post assessment (average percentage of complaints
per aspect) 107
Figures xi
5.2 Results of the post assessment in the Waterland
hospital compared with the Diaconessen hospital
(average percentage of complaints per aspect) 109
5.3 Results of the Diaconessen hospital in the pre and
post assessment (average percentage of complaints
per aspect) 110
5.4 Employee opinions on the benefits of the Healthy
Working for Health project 111
5.5 Absenteeism percentage at the Waterland hospital,
the control hospital and Dutch hospitals, 1991 1995 113
6.1 Organisation chart of Janssen Pharmaceutica 125
8.1 Satisfaction with the project, measured every
three months 186
8.2 Satisfaction with the job, measured every three months 187
8.3 Influence on the running of the service, measured
every three months 187
8.4 Appraisal of the service drivers, measured every
three months 188
8.5 Overview of questionnaire results among 15 drivers
from route 166, and 160 drivers from surrounding routes 190
10.1 Work related health complaints among nurses and other
employees 233
10.2 Physical strains among nurses and other employees 234
10.3 Stress among nurses and other employees 235
11.1 Main sources of work stress 248
11.2 Work related support 250
11.3 Summary of coping styles in the sample 251
11.4 Rates of disturbed psychological well being in Aer Rianta
workforce compared to other Irish samples 253
11.5 The most important prevention strategies for Aer Rianta 255
12.1 Average duration, in calendar days, of temporary
sick leave benefit, by person, paid by Social Security
(1989 1993) 267
12.2 Multinational electrical engineering plant: distribution
of main causes of diseases, by number of spells and
average spell duration in days (1992 1994) 270
Tables
1.1 Overview of industry sectors and case studies 6
2.1 Significant predictors of various stress prevention
activities 27
4.1 Three levels of maintenance of work ability activities 56
4.2 Financing of the project 61
4.3 Results from baseline survey: problems in work and
well being, and need for work development in different
occupational groups 67
4.4 Overview of actions and results 74
4.5 Wishes for development and what happened during
the ten year follow up period 1986 1996 77
5.1 Trends in absence percentages for the different sectors
in the Netherlands 89
5.2 The results of the Waterland hospital compared with
those of the reference population and the Diaconessen
hospital in 1992 94
5.3 Organisation related problems at the Waterland hospital
(1992) 95
5.4 Mental and physical health problems for the hospital
and per sector (1992) 96
5.5 Absenteeism percentage in 1991 and 1992 at sector level
and for the hospital as a whole 97
5.6 Content and duration of sub projects 100
5.7 Measures already implemented and still to be
implemented 106
5.8 Sickness absenteeism percentages in Waterland hospital,
control group and Dutch hospitals (1991 1995) 112
5.9 Overview of costs and benefits of the Healthy Working for
Health project (1992 1994) 114
5.10 Negative and positive factors in the Healthy Working
for Health project 118
6.1 Distribution of the sample over the different strata 127
Tables xiii
1 ^O
6.2 Psychosomatic complaints
6.3 Number and percentage of employees within that group
with four or more psychosomatic complaints
6.4 Costs of the different stress management interventions 135
6.AI Average scores on the STAI questionnaire ^ 140
6.A2 Average scores on scale psychosomatic complaints 141
6.A3 Average scores on sub scale working conditions 142
6.A4 Average scores on sub scale Job content
6 A5 Averase scores on sub scale social relationships
, , 144
at work ( ._
6.A6 Average scores on sub scale terms of employment 1«
6.A7 Average scores on sub scale fear of Job loss |46
6.A8 Evaluation of different stress management interventions 147
7.1 Number of participants by group at all penods of
the study .,.
7.2 Mean scores at three month period
7.3 Mean scores at six month period
7.4 Self reported sickness absence percentages l
8.1 Example of a counter clockwise rota
8.2 Example of fixed thirty day schedule for a driver
9.1 Developments to the quality of Swedish working life: ^
men and women 16 64 years
9.2 Number of fulfilled conditions in sections of Swedish ^
labour market 2qt
9.3 Changes in the two postal stations
9.4 Mail delivery: Self reported pyschosocial/organisational
conditions at the old and new stations (1991/92)
9.5 Mail delivery: Prevalence of Symptoms from the
locomotor System at the old and new stations (1991/92)
9.6 Mail delivery: Prevalence of Symptoms from the ^
locomotor System in younger and older subjects ^
10.1 Timetable of the health circle project ^
10.2 Participation in the meetings
10.3 Stressful working situations and suggestions for ^
improvement f
10.4 Four strain categories and four types of suggesoons ior ^
improvement
10.5 Amount of improvement with respect to work stress ^
through implemented suggestions 247
11.1 Concepts measured by the survey 249
11.2 Most important sources of stress (in order of rank) ^
11.3 Recommendations from the survey
11.4 Short and medium term stress prevention and ^
management actions undertaken by Aer Rianta
xiv Tables
12.1 Portugal: population, employment and unemployment,
by gender (1995) 265
12.2 Percentage absenteeism days per person, by economic
sector (1989 1993) 266
12.3 Work related health risks as reported by Portugiese
workers and the average European worker 268
12.4 Milestones in the recent history of Portuguese banking 273
12.5 Main reported risk factors 278
12.6 MA/CB: Percentage absenteeism days per person, in
non commercial and commercial activities (1993—1996) 279
12.7 MA/CB: Proportion of short and long term sick leave
(1993 1996) 280
13.1 Survey of stress management programmes in hospitals
and companies in the Athens area 291
14.1 Experimental design and educational characteristics of
the prevention project 304
14.2 Experimental and control group 305
14.3 Average scores and Standard deviations in the various
scales used; comparisons between the two groups and
between Time 1 and Time 2 306
14.4 Cross table of admission to upper grade by experimental
and control group 307
14.5 Mean questionnaire scores before and after experimental
and traditional training by low or high GHQ score 307
15.1 Comparison of general characteristics of stress at work
for the eleven countries 313
15.2 Characterisation of the eleven cases 318
15.3 The most important interventions in the eleven projects 329
15.4 Main obstructing factors in the eleven cases 331
15.5 Stimulating factors in the projects 332
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| owner | DE-473 DE-BY-UBG DE-12 DE-384 DE-83 DE-11 |
| owner_facet | DE-473 DE-BY-UBG DE-12 DE-384 DE-83 DE-11 |
| physical | XVI, 345 S. graph. Darst. |
| publishDate | 1999 |
| publishDateSearch | 1999 |
| publishDateSort | 1999 |
| publisher | Routledge |
| record_format | marc |
| spelling | Preventing stress, improving productivity European case studies in the workplace ed. by Michiel Kompier ... 1. publ. London [u.a.] Routledge 1999 XVI, 345 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Arbeidsproductiviteit gtt Beroepsstress gtt Hygiène industrielle - Pays de l'Union européenne - Cas, Études de Industrial hygiene - Europe - Case studies Job stress - Europe - Prevention - Case studies Labor productivity - Europe - Case studies Preventie gtt Productivité - Pays de l'Union européenne - Cas, Études de Stress dû au travail - Pays de l'Union européenne - Prévention - Cas, Études de Industrial hygiene Europe Case studies Job stress Europe Prevention Case studies Labor productivity Europe Case studies Prävention (DE-588)4076308-0 gnd rswk-swf Stress (DE-588)4058047-7 gnd rswk-swf Arbeitsplatz (DE-588)4002759-4 gnd rswk-swf Europa Europa (DE-588)4015701-5 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Europa (DE-588)4015701-5 g Arbeitsplatz (DE-588)4002759-4 s Stress (DE-588)4058047-7 s Prävention (DE-588)4076308-0 s DE-604 Kompier, Michiel Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008394988&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Preventing stress, improving productivity European case studies in the workplace Arbeidsproductiviteit gtt Beroepsstress gtt Hygiène industrielle - Pays de l'Union européenne - Cas, Études de Industrial hygiene - Europe - Case studies Job stress - Europe - Prevention - Case studies Labor productivity - Europe - Case studies Preventie gtt Productivité - Pays de l'Union européenne - Cas, Études de Stress dû au travail - Pays de l'Union européenne - Prévention - Cas, Études de Industrial hygiene Europe Case studies Job stress Europe Prevention Case studies Labor productivity Europe Case studies Prävention (DE-588)4076308-0 gnd Stress (DE-588)4058047-7 gnd Arbeitsplatz (DE-588)4002759-4 gnd |
| subject_GND | (DE-588)4076308-0 (DE-588)4058047-7 (DE-588)4002759-4 (DE-588)4015701-5 (DE-588)4522595-3 |
| title | Preventing stress, improving productivity European case studies in the workplace |
| title_auth | Preventing stress, improving productivity European case studies in the workplace |
| title_exact_search | Preventing stress, improving productivity European case studies in the workplace |
| title_full | Preventing stress, improving productivity European case studies in the workplace ed. by Michiel Kompier ... |
| title_fullStr | Preventing stress, improving productivity European case studies in the workplace ed. by Michiel Kompier ... |
| title_full_unstemmed | Preventing stress, improving productivity European case studies in the workplace ed. by Michiel Kompier ... |
| title_short | Preventing stress, improving productivity |
| title_sort | preventing stress improving productivity european case studies in the workplace |
| title_sub | European case studies in the workplace |
| topic | Arbeidsproductiviteit gtt Beroepsstress gtt Hygiène industrielle - Pays de l'Union européenne - Cas, Études de Industrial hygiene - Europe - Case studies Job stress - Europe - Prevention - Case studies Labor productivity - Europe - Case studies Preventie gtt Productivité - Pays de l'Union européenne - Cas, Études de Stress dû au travail - Pays de l'Union européenne - Prévention - Cas, Études de Industrial hygiene Europe Case studies Job stress Europe Prevention Case studies Labor productivity Europe Case studies Prävention (DE-588)4076308-0 gnd Stress (DE-588)4058047-7 gnd Arbeitsplatz (DE-588)4002759-4 gnd |
| topic_facet | Arbeidsproductiviteit Beroepsstress Hygiène industrielle - Pays de l'Union européenne - Cas, Études de Industrial hygiene - Europe - Case studies Job stress - Europe - Prevention - Case studies Labor productivity - Europe - Case studies Preventie Productivité - Pays de l'Union européenne - Cas, Études de Stress dû au travail - Pays de l'Union européenne - Prévention - Cas, Études de Industrial hygiene Europe Case studies Job stress Europe Prevention Case studies Labor productivity Europe Case studies Prävention Stress Arbeitsplatz Europa Fallstudiensammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008394988&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT kompiermichiel preventingstressimprovingproductivityeuropeancasestudiesintheworkplace |