Library and information center management:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Englewood, Colo.
Libraries Unlimited
1998
|
| Ausgabe: | 5. ed. |
| Schriftenreihe: | Library and information science text series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXV, 509 S. graph. Darst. |
| ISBN: | 1563085933 1563085941 |
Internformat
MARC
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| 264 | 1 | |a Englewood, Colo. |b Libraries Unlimited |c 1998 | |
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Datensatz im Suchindex
| _version_ | 1804126974866620416 |
|---|---|
| adam_text | (fattenfo
List of Illustrations xi
Foreword xv
Preface xvii
Acknowledgments xxi
Introduction xxiii
^0,1—Management Development: A Historical Overview ... 1
Introduction 1
Management in Ancient History 3
Modern History of Management Thought 5
Scientific Approach 8
Scientific Management Movement 8
Classical Movement 12
Organization and System Movement 15
Human Relations Approach 16
Human Behavior Movement 16
Self Actualizing Movement 18
Systems Approach 19
Decision Theory Movement 20
General Systems Theory Movement 21
Psychological Movement 22
Contingency Approach 23
Summary 23
Conclusion 25
Notes 25
Readings 28
J.2—The Planning Process 31
Planning Information Services 31
What Planning Is 36
Factors in Planning 38
Time 38
Collecting and Analyzing Data 39
Levels of Planning 39
Flexibility 40
Accountability 40
Environment for Planning 40
Strategic Planning 41
Strategic Planning as Self Analysis 44
Planning Techniques 52
vi Contents
^2.2—The Planning Process (continued)
Vision, Mission, Goals, and Strategies for
Information Services 55
General Mission 58
Organization Wide Goals 59
Specific Objectives and Strategies 61
Activities 63
Management by Objectives 66
Policy Making 69
Sources of Policy 71
Effective Policy Making 72
Implementing Policy 73
Decision Making 74
Group Decision Making 76
Steps and Factors in Decision Making 78
Conclusion 80
Notes 80
Readings 84
fcQ.3—Organizing 87
Getting Started with Organizing 91
What an Organization Is 93
Organizational Culture 94
Formal and Informal Organizations 96
Libraries as Organizations 96
Organizational Structure 97
Specialization: Departmentalization 98
Parts of an Organization 100
Methods of Departmentalization 102
Departmental Patterns of the Future 107
Specialization: The Hierarchy 108
The Scalar Principle 110
Unity of Command 115
Span of Control 115
Line and Staff Positions 120
Coordination and Integration 121
Coordinating Mechanisms 122
Organization Charts 125
Types of Formal Organizations 129
Bureaucracies 130
Organic Systems 133
Modifications to Bureaucracies 137
Making Changes 145
The Library Organization of the Future 150
Conclusion 153
Contents vii
Notes 155
Readings 161
4—Staffing 163
Types of Staff 168
The Organizational Framework for Staffing 174
Job Descriptions 180
Job Analysis 181
Job Evaluation 183
Recruitment and Hiring 185
Training and Staff Development 193
Staff Development 197
Mentoring 199
Plateauing and Burnout 202
Job Related Stress 204
Evaluation: Performance Appraisals 207
Problems in Rating 213
Methods of Performance Appraisal 214
The Performance Appraisal Review 217
Discipline and Grievances 221
Compensation: Salary Administration 224
Determination of Salary 226
Development of a Salary Scale 229
Salary Increases 230
Recognition and Rewards 231
Fringe Benefits 232
Comparable Worth 235
Human Resources Policies and Procedures 236
External Impacts on Staffing 238
Legal Protections 238
Equal Employment Opportunities 239
Sexual Harassment 246
Unionization 247
Conclusion 252
Notes 253
Readings 260
J.5—Directing 263
The Human Element of the Organization 266
The Hawthorne Studies 266
McGregor s Theory X and Theory Y 268
Argyris Immaturity Maturity Theory 270
Structuring the Human Element in Organizations 272
Motivating 273
Maslow s Hierarchy of Needs 274
Herzbzerg s Two Factor Theory of Motivation 277
viii Contents
,5—Directing (continued)
Motivating (continued)
Vrooms Expectancy Theory 280
Behavior Modification 282
How Should Managers Motivate? 284
Leadership 285
Trait Approach to the Study of Leadership 288
Ohio State and University of Michigan Studies 289
Likert Theory of Management 291
The Leadership Grid® 292
Transformational Leadership 294
Fiedler s Leadership Contingency Model 295
The Leadership Challenge 298
Communication 301
Types of Communication 305
Communication Flows 307
Informal Organizational Communication 310
Conflict 311
New Methods of Directing in Modern Organizations 314
Participative Management 314
Japanese Management 317
Quality Circles 318
Total Quality Management 319
The Contingency Approach to Management 328
Conclusion 332
Notes 332
Readings 340
fcQ.6—Principles of Control 343
Requirements for Adequate Control 346
Establishing Standards 347
Measuring Performance Against Standards 348
Correcting the Deviation 350
Techniques of Control 351
Evaluation 351
Cost Benefit Analysis 352
Management Information Systems 353
Decision Support Systems (DSS) 354
Operations Research 355
PERT 358
Budgetary Control 360
Budgeting Techniques for Libraries and
Information Centers 364
Line Item Budgets 365
Formula Budgets 366
Program Budgeting 369
Contents ix
Planning Programming Budgeting System (PPBS) 372
Zero Based Budgeting 374
Developing Techniques for Allocating Resources 377
Entrepreneurial Budgeting 377
Allocation Decision Accountability
Performance (ADAP) 378
Integrated Planning and Control System (IPCS) 378
Best, Optimistic, and Pessimistic (BOP) 378
Responsibility Center Budgeting 378
Bracket Budgeting 379
Software Applications 379
Accounting and Reporting 380
Conclusion 383
Notes 384
Readings 386
fcQ.7—Changing Library and Information Systems .... 389
Impetus for Change 389
Types of Change 396
Information Oriented Organizations as Open Systems 399
Management Change in Information Services
Organizations—A Historical Perspective 402
Conclusion 407
Notes 408
Readings 412
Appendix A—Mission, Goals, and Objectives 415
University of North Carolina at Chapei Hill 415
Baltimore County Public Library 415
Harvard College Library 419
Miami Dade Public Library System 429
The University of Iowa Libraries 435
New York State Library, State Education Department .... 444
Appendix B—Organization Charts 449
MIT Libraries 449
Boston Public Library 450
University of California at Irvine 452
University of Southern California 454
Appendix C—Position Descriptions 455
Duke University Libraries 455
Boston Public Library 457
x Contents
Appendix D—Performance Evaluation Forms 461
Emory University 461
Duke University Libraries 466
University of North Carolina at Chapel Hill,
Academic Affairs Library 471
University of Iowa 480
Appendix E—Budget and Justification Forms 489
Miami Dade County Public Library 489
Index 491
Figures
1.1 A gangplank can be used to communicate across scalar
boundaries 13
1.2 The systems approach to management incorporates a wide
array of disciplines 20
2.1 Strategic planning is a continuous process 42
2.2 Before strategic planning can begin, its strategy must be
mapped 48
2.3 Political, economic, social, and technological (PEST)
factors impact planning 49
2.4 Strengths, weaknesses, opportunities, and threats
(SWOT) must be identified 50
2.5 Several factors must be considered in initial strategic
planning steps 51
2.6 Planning terminology 56
2.7 Strategic planning identifies hierarchy of interactive
missions, goals, objectives, and activities 57
2.8 Public library services plan for Montgomery County,
Maryland 64
3.1 Mintzberg s model of the organization is made up of
five components 101
3.2 Vertical and horizontal specialization within libraries 109
3.3 The flow of authority within a traditional organization Ill
3.4 A vertical organization chart (figures in parentheses
indicate level according to authority lines) 117
3.5 A flat organization chart 118
3.6 Organization chart showing authority lines 126
3.7 Line and staff organizational units 127
3.8 Organization chart presented as a doughnut 128
3.9 A matrix organizational structure 139
3.10 Clemson University Library organization prior to
reorganization 143
3.11 Clemson University Library organization after
reorganization 144
4.1 Dual career lattices 173
4.2 Hackman and Oldham s core job characteristics 179
xi
xii List of Illustrations
Figures (continued)
4.3 A hierarchy of professional level jobs 184
4.4 A hierarchy of clerical level jobs 185
4.5 Checklist for new employees: what every new libraries/
media services employee should know 195
4.6 Benefits provided by mentoring 201
4.7 A behaviorally anchored rating scale 218
4.8 Model of consequences of pay dissatisfaction 227
5.1 Maslow s pyramid of human needs 275
5.2 Comparison of Maslow s and Herzberg s motivation
theories 278
5.3 The Leadership Grid® figure 294
5.4 Fiedler s contingency model relating style of leadership
to situational variables 297
5.5 A model of the communication process 304
5.6 The PDCA cycle 322
6.1 With cybernetics, an organization can provide feedback
to itself 350
6.2 Communication is key to a feedback control system 350
6.3 The PERT diagram shows the planned schedule of a
task, in graphic format, of a two path approach 358
6.4 A four path PERT diagram can be used to illustrate
the critical paths of complex, multipart projects 359
6.5 Library service measurement framework (LSMF) 373
6.6 Headings for a PPBS summary sheet are self explanatory .... 373
7.1 The continuum of change ranges from preparing for
change to the point where there is total commitment
to change 395
7.2 Change is an evolutionary, cyclical process 397
7.3 The internal/external environment of libraries and
information centers 399
7.4 Organizational system 400
List of Illustrations xiii
Tables
4.1 Types of Support Staff 173
4.2 Permitted and Prohibited Questions in Employment
Interviews 190
4.3 Human Resources Practices That Foster Successful
Plateauing 203
4.4 Job Advertisements Before Civil Rights Legislation 242
5.1 Demings s Fourteen Points 322
6.1 The Line Item Budget 367
6.2 Standards for College Libraries, Formula A—Holdings .... 369
6.3 Program Budget Sheet 371
6.4 Community Use of a Public Library 375
6.5 Form for Decision Package Statement 381
6.6 A Ranking System Form That Indicates the Cutoff Point
for Funding 382
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| id | DE-604.BV012348086 |
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| spelling | Stueart, Robert D. Verfasser aut Library and information center management Robert D. Stueart ; Barbara B. Moran 5. ed. Englewood, Colo. Libraries Unlimited 1998 XXV, 509 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Library and information science text series Bibliotheekbeheer gtt Information services United States Management Library administration United States Bibliothek (DE-588)4006439-6 gnd rswk-swf Bibliotheksverwaltung (DE-588)4132641-6 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Informationseinrichtung (DE-588)4161667-4 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Bibliothek (DE-588)4006439-6 s Management (DE-588)4037278-9 s Informationseinrichtung (DE-588)4161667-4 s 1\p DE-604 Bibliotheksverwaltung (DE-588)4132641-6 s 2\p DE-604 Moran, Barbara B. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008372736&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Stueart, Robert D. Moran, Barbara B. Library and information center management Bibliotheekbeheer gtt Information services United States Management Library administration United States Bibliothek (DE-588)4006439-6 gnd Bibliotheksverwaltung (DE-588)4132641-6 gnd Management (DE-588)4037278-9 gnd Informationseinrichtung (DE-588)4161667-4 gnd |
| subject_GND | (DE-588)4006439-6 (DE-588)4132641-6 (DE-588)4037278-9 (DE-588)4161667-4 (DE-588)4078704-7 |
| title | Library and information center management |
| title_auth | Library and information center management |
| title_exact_search | Library and information center management |
| title_full | Library and information center management Robert D. Stueart ; Barbara B. Moran |
| title_fullStr | Library and information center management Robert D. Stueart ; Barbara B. Moran |
| title_full_unstemmed | Library and information center management Robert D. Stueart ; Barbara B. Moran |
| title_short | Library and information center management |
| title_sort | library and information center management |
| topic | Bibliotheekbeheer gtt Information services United States Management Library administration United States Bibliothek (DE-588)4006439-6 gnd Bibliotheksverwaltung (DE-588)4132641-6 gnd Management (DE-588)4037278-9 gnd Informationseinrichtung (DE-588)4161667-4 gnd |
| topic_facet | Bibliotheekbeheer Information services United States Management Library administration United States Bibliothek Bibliotheksverwaltung Management Informationseinrichtung USA |
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