Communication works:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
McGraw-Hill
1999
|
| Ausgabe: | 6. ed. |
| Schriftenreihe: | McGraw-Hill College
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 535 S. Ill. |
| ISBN: | 0073033510 |
Internformat
MARC
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6
TH
EDITION
COMMUNICATION
WORKS
TERI KWAL GAMBLE
COLLEGE OF NEW ROCHELLE
MICHAEL GAMBLE
NEW YORK INSTITUTE OF TECHNOLOGY
MCGRAW-HILL
COLLEGE
BOSTON BURR RIDGE, IL DUBUQUE, IA MADISON, WI NEW YORK SAN FRANCISCO ST.
LOUIS
BANGKOK BOGOTA CARACAS LISBON LONDON MADRID
MEXICO CITY MILAN NEW DELHI SEOUL SINGAPORE SYDNEY TAIPEI TORONTO
CONTENTS
PREFACE XIX
ACKNOWLEDGMENTS XXI
PARTI
THE ESSENTIALS OF COMMUNICATION
CHAPTER 1:
COMMUNICATION: THE STARTING LINE 3
THE IMPORTANCE OF COMMUNICATION 4
SKILL BUILDER: CONTACTS! 5
WHO IS THE COMMUNICATOR? 5
HOW GOOD A COMMUNICATOR ARE YOU? 6
WHAT IS COMMUNICATION? 8
ELEMENTS OF COMMUNICATION 8
SKILL BUILDER: RECEIVER-SOURCE-
RECEIVER-SOURCE 9
SKILL BUILDER: CONTACT IN CONTEXT 11
TWO CRUCIAL CHARACTERISTICS
OF COMMUNICATION 12
COMMUNICATION IS DYNAMIC 12
COMMUNICATION IS UNREPEATABLE
AND IRREVERSIBLE 13
MODELS OF COMMUNICATION 13
SKILL BUILDER: MODELING COMMUNICATION 15
FUNCTIONS OF COMMUNICATION: WHAT CAN IT DO
FOR YOU? 17
UNDERSTANDING AND INSIGHT 17
EXPLORING DIVERSITY: "I HATE HIM" 17
MEANINGFUL RELATIONSHIPS 18
INFLUENCE AND PERSUASION 18
FIVE AXIOMS OF COMMUNICATION 19
AXIOM 1: TOU CANNOT NOT
COMMUNICATE 19
SKILL BUILDER: CAN YOU SEND
AN UNMESSAGE? 20
AXIOM 2: EVERY INTERACTION HAS A CONTENT
DIMENSION AND A RELATIONSHIP
DIMENSION 20
AXIOM 3: EVERY INTERACTION IS DEFINED BY
HOW IT IS PUNCTUATED 21
AXIOM 4: MESSAGES CONSIST OF VERBAL SYMBOLS
AND NONVERBAL CUES 21
SKILL BUILDER: CONFIRM, REJECT,
DISCONFIRM 22
AXIOM 5: INTERACTIONS ARE EITHER
SYMMETRICAL OR COMPLEMENTARY 22
COMMUNICATION AND TECHNOLOGY 24
CHAT ROOM: CYBER-COMMUNICATOR 25
INPROVING YOUR EFFECTIVENESS AS A
COMMUNICATOR 25
UNDERSTAND HOW THIS BOOK WORKS 25
BECOME ACTIVELY INVOLVED IN THE STUDY OF
COMMUNICATION 26
BELIEVE IN YOURSELF 26
THINKING CRITICALLY: REFLECT AND
RESPOND 26
CHAPTERS
COMMUNICATING IN A CULTURALLY DIVERSE
SOCIETY AND WORLD 29
VII
PREPARING TO COMMUNICATE ACROSS
CULTURES 30
THE COST OF CULTURAL IGNORANCE 31
EXPLORING DIVERSITY: DISCUSSING
DIFFERENCES 33
DEFINING INTERCULTURAL COMMUNICATION 33
CULTURES AND CO-CULTURES 34
CULTURE GUIDES COMMUNICATION 35
TAKING THE DEMOGRAPHIC PICTURE: DIVERSITY
IN FOCUS 35
SKILL BUILDER: ETHNOCENTRISM VERSUS
RELATIVISM 36
THE INTERCULTURAL COMMUNICATION IMPERATIVE:
REDUCE THE STRANGENESS OF STRANGERS 37
EXPLORE CULTURAL DIFFERENCES 37
ETHICS & COMMUNICATION: WHO IS TEACHING
CULTURE'S LESSONS? 38
EXPLORING DIVERSITY: HOW HARD DO YOU
WORK? 39
TECHNOLOGY AND INTERCULTURAL
COMMUNICATION 40
CHAT ROOM: VISITING AN ON-LINE
COMMUNITY 40
HOW TO IMPROVE YOUR ABILITY TO COMMUNICATE
INTERCULTURALLY 41
THINKING CRITICALLY: REFLECT AND
RESPOND 42
CHAPTER 3:
COMMUNICATION AND THE SELF-CONCEPT:
WHO ARE YOU? 45
WHAT IS THE SELF-CONCEPT? 46
ETHICS & COMMUNICATION: SELF-CONCERN AND
CONCERN FOR OTHERS 47
EXPLORING DIVERSITY: DESCRIBE YOURSELF 48
HOW IS YOUR SELF-CONCEPT FORMED? 49
ROLES, SELF-EVALUATIONS, BEHAVIOR, AND THE
SELF-CONCEPT 50
ETHICS & COMMUNICATION: AGE AND SELF-
ESTEEM 52
SKILL BUILDER: A DAY IN MY LIFE 53
POPULAR MEDIA: SEEING OURSELVES IN THE
ELECTRONIC LOOKING GLASS 53
SKILL BUILDER: MY TV LIFE 55
EXPECTATIONS: THE SELF-FULFIUING PROPHECY AND
THE PYGMALION EFFECT 56
GENDER: DO MALES AND FEMALES SEE THEMSELVES
DIFFERENTLY? 58
DIVERSITY AND THE SELF-CONCEPT: HOW
IMPORTANT IS THE "I"? 59
SKILL BUILDER: GROWING UP MALE, GROWING UP
FEMALE 60
DEVELOPING SELF-AWARENESS 61
EXPLORING DIVERSITY: IDIOCENTRIC VERSUS
ALLOCENTRIC 62
THE SELF-CONCEPT VERSUS THE SELF 62
SKILL BUILDER: YESTERDAY, TODAY, AND
TOMORROW 63
VIEWING OURSELVES AND OTHERS: THE JOHARI
WINDOW 64
SKILL BUILDER: DON'T BE AFRAID TO FAIL 65
SELF-CONCEPT AND TECHNOLOGY 67
SKILL BUILDER: SYMBOLIZING THE SELF 68
CHAT ROOM: WHERE DO YOU FEEL FREER TO BE
YOURSELF? 68
IMPROVING SELF AWARENESS AND AWARENESS
OF OTHERS 68
TAKE PICTURES OF YOURSELF AND OTHERS 69
ENCOURAGE OTHERS TO TAKE PICTURES
OFTOU 69
REFOCUS, REFOCUS, REFOCUS 69
THINKING CRITICALLY: REFLECT AND
RESPOND 70
CHAPTER 4:
COMMUNICATION AND PERCEPTION: I AM MORE
THAN A CAMERA 73
WHAT IS PERCEPTION? 74
PERCEIVING STIMULI: THE EYE AND
THE T 75
PROCESSING STIMULI: THE T" OF
THE BEHOLDER 76
VIII
CULTURE, GENDER, AND PERCEPTION: INTERPRETING
THROUGH DIFFERENT "I"S 71
ETHICS & COMMUNICATION: THROUGH THE EYES OF
THE BEHOLDER 78
CULTURE AND PERCEPTION 78
GENDER AND PERCEPTION 79
EXPLORING DIVERSITY: SIDE BY SIDE 80
BARRIERS TO PERCEPTION 81
PERCEPTUAL SETS: IS TOUR PAST
FOLLOWING YOU? 82
SELECTIVE EXPOSURE: ARE YOU OPEN
OR CLOSED? 83
SELECTIVE PERCEPTION AND CLOSURE: ARE YOU
A DISTORTER? 83
FIRST IMPRESSIONS: DO YOU FREEZE YOUR
PERCEPTIONS OF OTHERS? 84
SKILL BUILDER: WHAT'S ON FIRST? 85
STEREOTYPES: DO YOU SQUEEZE OTHERS
INTO NICHES? 87
ETHICS & COMMUNICATION: FOR YOUR EYES
ONLY 88
EXPLORING DIVERSITY: FUTURECAST 89
ALLNESS: DO YOU ASSUME THAT'S ALL
THERE IS? 89
BLINDERING: IS YOUR FOCUS
TOO NARROW? 91
INFERENCES: DO YOU CONFUSE WHAT YOU INFER
AND WHAT YOU OBSERVE? 91
SKILL BUILDER: THE DETECTIVE 93
THE MEDIA AND PERCEPTION 94
JUDGING THE ACCURACY AND INACCURACY OF
MEDIA PERCEPTIONS 94
SKILL BUILDER: RISKY, ISN'T IT? 95
TECHNOLOGY AND PERCEPTION 95
CHAT ROOM: DIGITAL IMAGE PROCESSING 95
HOW TO INCREASE THE ACCURACY OF
YOUR PERCEPTIONS 96
BE AWARE THAT YOUR PERCEPTUAL PROCESSES ARE
PERSONALLY BASED 97
TAKE YOUR TIME 97
TRY TO BE MORE OPEN 97
THINKING CRITICALLY: REFLECT AND
RESPOND 98
CHAPTER 5:
LANGUAGE AND MEANING: HELPING MINDS
MEET 101
WHAT LANGUAGE IS 102
ETHICS & COMMUNICATION: LOOKING AT
LANGUAGE 103
HOW LANGUAGE WORKS: WORDS, THINGS,
AND THOUGHTS 103
SKILL BUILDER: THE TRIANGLE OF MEANING AT
WORK 104
THE COMMUNICATION OF MEANING 104
WORD BARRIERS 104
MEANINGS ARE BOTH DENOTATIVE
AND CONNOTATIVE 105
SKILL BUILDER: A TIME CAPSULE FOR
WORDS 106
CULTURE AND LANGUAGE 107
CULTURE INFLUENCES THE WORDS USED 108
CULTURAL DIFFERENCES CAN LEAD TO
CONFUSED TRANSLATIONS 108
CULTURE INFLUENCES COMMUNICATION
STYLE 109
PREJUDICED TALK 110
THE DEBATE OVER EBONICS 110
GENDER AND LANGUAGE 110
EXPLORING DIVERSITY: LET'S BUST THOSE
CHOPS 111
SEXISM IN LANGUAGE 112
GENDER AND SPEECH STYLE 112
EXPLORING DIVERSITY: GENDER AND LANGUAGE IN
JAPAN 113
GENDER-LECTS 113
LANGUAGE AND POWER 113
PROBLEMS WITH MEANING: PATTERNS
OF MISCOMMUNICATION 115
BYPASSING: CONFUSING MEANINGS 115
LABELING: CONFUSING WORDS
AND THINGS 116
SKILL BUILDER: "STICKS AND STONES . . ." 116
EVASIVE AND EMOTIVE LANGUAGE 118
THINKING CRITICALLY ABOUT LANGUAGE: HOW TO
MAKE LANGUAGE WORK FOR YOU 119
IX
A CALL FOR COMMON SENSE 119
SKILL BUILDER: WHAT'S TABOO TO YOU? 119
A CM FOR CLARITY 121
TECHNOLOGY AND LANGUAGE USE 123
CHAT ROOM: NETIQUETTE 123
GUIDELINES FOR DEVELOPING
LANGUAGE SKILLS 123
IDENTIFY HOW LABELS AFFECT
TOUR BEHAVIOR 124
IDENTIFY HOW THE WORDS TOU USE REFLECT TOUR
FEELINGS AND ATTITUDES 124
SKILL BUILDER: BUSINESS BABBLE QUIZ 125
IDENTIFY HOW EXPERIENCE CAN
AFFECT MEANING 126
BE SURE THAT MEANINGS ARE SHARED 127
THINKING CRITICALLY: REFLECT AND
RESPOND 127
GENDER AND NONVERBAL BEHAVIOR: MASCULINE
AND FEMININE STYLES 163
DIVERSITY AND NONVERBAL BEHAVIOR: CULTURAL
PATTERNS 164
TECHNOLOGY AND NONVERBAL
COMMUNICATION 165
CHAT ROOM: IT'S NOT WHAT YOU SAY. . .BUT THE
EMOTICONS YOU USE 166
ASSESSING YOUR EFFECTIVENESS AS A NONVERBAL
COMMUNICATOR 166
EXAMINE THE ENVIRONMENT 167
OBSERVE THE COMMUNICATORS 167
OBSERVE BODY LANGUAGE 167
LISTEN FOR VOCAL CUES 168
OBSERVE TOUCHING 168
THINKING CRITICALLY: REFLECT AND
RESPOND 168
CHAPTER 6:
NONVERBAL COMMUNICATION: SILENT
LANGUAGE SPEAKS 131
COMMUNICATING WITHOUT WORDS 132
CHARACTERISTICS OF NONVERBAL COMMUNICATION:
CUES AND CONTEXTS 134
ASPECTS OF NONVERBAL COMMUNICATION 135
BODY LANGUAGE: KINESICS 135
EXPLORING DIVERSITY: CUE THE RECEIVER 142
SKILL BUILDER: ELEVATOR EYES 143
CLOTHING AND ARTIFACTS 146
SKILL BUILDER: SOMETHING DIFFERENT 148
VOICE: PARALANGUAGE 148
SKILL BUILDER: ALPHABET RECITAL 151
SPACE AND DISTANCE: PROXEMIC AND
ENVIRONMENTAL FACTORS 151
ETHICS & COMMUNICATION: MEN AND
SPACE 155
COLORS: MEANINGS AND ASSOCIATIONS 157
TIME: COMMUNICATIVE VALUE
OFCHRONEMICS 158
EXPLORING DIVERSITY: TWO PROVERBS 161
TOUCH: HAPTICS 162
CHAPTER 7:
LISTENING AND CRITICAL THINKING 173
LISTENING AND COMMUNICATION 174
THE ETHICS OF LISTENING 174
LISTENING VERSUS HEARING 178
ETHICS & COMMUNICATION: ASKING
DIRECTIONS 179
LISTENING LEVELS 180
LISTENING VERSUS UNLISTENING: EXPLORING
THE UNETHICAL BEHAVIOR OF INEFFECTIVE
LISTENERS 182
THE ROLE OF CRITICAL THINKING: ASSESSING THE
CREDIBILITY OF WHAT YOU LISTEN TO 183
WHAT CRITICAL THINKERS THINK ABOUT 184
THE CRITICAL VERSUS UNCRITICAL
THINKER 184
QUESTIONS TO FACILITATE CRITICAL
THINKING 185
FEEDBACK: A PREREQUISITE FOR EFFECTIVE
LISTENING 185
WHAT IS FEEDBACK? 185
TYPES OF FEEDBACK 185
EXPLORING DIVERSITY: FEEDBACK IN
JAPAN 188
EFFECTS OF FEEDBACK 191
TECHNOLOGY'S INFLUENCE ON LISTENING 192
CHAT ROOM: THE ON-LINE LISTENER 192
SKILL BUILDER: NOW YOU HAVE IT, NOW YOU
DON'T 193
INCREASING YOUR "EAR POWER": A PROGRAM FOR
EFFECTIVE LISTENING 194
FOCUSING YOUR ATTENTION 194
SETTING APPROPRIATE GOALS 196
LISTENING TO UNDERSTAND IDEAS 197
LISTENING TO RETAIN INFORMATION 197
LISTENING TO ANALYZE AND
EVALUATE CONTENT 198
LISTENING EMPATHICALLY;
LISTENING ACTIVELY 199
THINKING CRITICALLY: REFLECT AND
RESPOND 202
PART 2
INTERPERSONAL COMMUNICATION
CHAPTER 8:
UNDERSTANDING RELATIONSHIPS 207
THE ROLE OF RELATIONSHIPS 208
FUNCTIONS OF RELATIONSHIPS: THREE
BASIC NEEDS 208
RELATIONSHIPS AND VERBAL AND
NONVERBAL CONVERSATIONS 210
GENDER, CULTURE, AND RELATIONSHIPS 211
GENDER AND RELATIONSHIPS 211
CULTURE AND RELATIONSHIPS 212
EXPLORING DIVERSITY: WOMEN, INTIMACY, AND
ISOLATION 212
DIMENSIONS OF RELATIONSHIPS: BREADTH
AND DEPTH 213
DEVELOPMENT OF RELATIONSHIPS 215
STAGES OF RELATIONSHIPS: FROM BEGINNING TO
ENDING TO BEGINNING. 215
SKILL BUILDER: COSTS AND BENEFITS OF
RELATIONSHIPS 218
COST-BENEFIT THEORY AND
RELATIONSHIP DEVELOPMENT 218
SKILL BUILDER: LIES, LIES, LIES 219
DECEPTION AND RELATIONSHIP
DEVELOPMENT 219
TRUST AND RELATIONSHIP DEVELOPMENT 221
TECHNOLOGY AND OUR RELATIONSHIPS 221
ETHICS & COMMUNICATION: BUILDING A TRUSTING
RELATIONSHIP 222
CHAT ROOM: MEETING ON-LINE 223
IMPROVING YOUR RELATIONSHIP
SATISFACTION 223
ACTIVELY SEEK INFORMATION FROM OTHERS AND
REINFORCE OTHERS FOR SEEKING INFORMATION
FROM YOU 224
RECOGNIZE THE CHARACTERISTICS
OF FRIENDSHIP 224
RECOGNIZE THAT RELATIONSHIPS EVOLVE 224
KNOW WHEN TO SEVER A RELATIONSHIP 225
RECOGNIZE THAT COMMUNICATION IS THE
LIFEBLOOD OF A RELATIONSHIP 225
THINKING CRITICALLY: REFLECT AND
RESPOND 225
CHAPTER 9:
PERSON TO PERSON: HANDLING EMOTIONS AND
EXPRESSING FEELINGS IN RELATIONSHIPS 229
YOU AND YOUR EMOTIONS 230
AN EMOTIONS SURVEY 230
EMOTION STATES AND TRAITS 231
WHAT DO FEELINGS FEEL LIKE ? 231
WHAT DO FEELINGS LOOK LIKE ? 232
ETHICS & COMMUNICATION: ANATOMY OF A
SMILE 234
ETHICS & COMMUNICATION: EMOTIONAL
CONTAGION 235
EMOTIONS AND RELATIONSHIPS 235
FACTORS IN ATTRACTION 235
THE ROLE OF FEELINGS IN RELATIONSHIPS 237
SUPPRESSION AND DISCLOSURE OF
FEELINGS 238
XI
EXPLORING DIVERSITY: CULTURE, GENDER, AND
EMOTIONAL DISPLAYS 242
CONFLICTS AND RELATIONSHIPS 243
MANAGING CONFLICT: HANDLING FEELINGS
DURING CONFLICT 244
GENDER, CULTURE, AND THE HANDLING OF
CONFLICT 245
HOW CONFLICT ARISES: CATEGORIZING
CONFLICTS 246
SKILL BUILDER: TIED IN KNOTS 247
SKILL BUILDER: OUT OF CONTROL 248
RESOLVING CONFLICT: STYLES
OF EXPRESSION 250
SKILL BUILDER: THE RELATIONSHIP
THERMOMETER 254
TECHNOLOGY, RELATIONSHIPS, AND THE
COMMUNICATION OF EMOTION 255
CHAT ROOM: THE EXPRESSION OF EMOTION ON-
LINE 256
EXPRESSING YOUR FEELINGS EFFECTIVELY
IN RELATIONSHIPS 256
WORK ON FEELINGS YOU HAVE DIFFICULTY
EXPRESSING OR HANDLING 256
STAND UP FOR YOUR EMOTIONAL RIGHTS 257
CHECK YOUR PERCEPTIONS 257
SHOW RESPECT FOR FEELINGS 257
USE A "SCRIPT" TO HANDLE
FEELINGS ASSERTIVELY 258
PRACTICE FOUR BASIC ASSERTIVE
BEHAVIORS 259
THINKING CRITICALLY: REFLECT AND
RESPOND 259
PART 3
COMMUNICATING IN THE SMALL GROUP
CHAPTER 10:
THE ROLE OF THE GROUP IN
PROBLEM SOLVING 265
GROUPS AND YOU 267
CHARACTERISTICS AND COMPONENTS
OF GROUPS 267
MEMBERSHIP 267
SIZE 268
GROUP GOALS, STRUCTURE, AND CLIMATE 268
USING GROUPS TO SOLVE PROBLEMS 270
GROUPS AS PROBLEM SOLVERS: PROS
AND CONS 270
DECISION MAKING IN GROUPS: REACHING
GOALS 272
SKILL BUILDER: DANGER, DANGER 273
ETHICS & COMMUNICATION: AVOIDING
PROBLEMS 274
EXPLORING DIVERSITY: CULTURE, GENDER, AND
GROUPS 275
TECHNOLOGY AND GROUPS: GROUPS IN
CYBERSPACE 281
CHAT ROOM: THE CYBER-GROUP 282
MAKING GROUPS MORE EFFECTIVE 282
THINKING CRITICALLY: REFLECT AND
RESPOND 283
CHAPTER 11:
GROUP NETWORKS, MEMBERSHIP,
AND LEADERSHIP 287
NETWORKS: PATTERNS OF COMMUNICATION 288
NETWORK EFFECTS 289
A MODEL OF GROUP ROLE-CLASSIFICATION 289
TASK-ORIENTED ROLES 289
MAINTENANCE-ORIENTED ROLES 290
EXPLORING DIVERSITY: MORE ON MEN, WOMEN,
AND GROUPS 291
SELF-SERVING ROLES 291
SKILL BUILDER: ROLE CALL 292
APPROACHES TO LEADERSHIP: THE LEADER
IN YOU 293
WHAT IS LEADERSHIP ? 293
LEADERSHIP STYLES 293
EXPLORING DIVERSITY: SOCIAL POWER AND
LEADERSHIP BEHAVIOR 294
THEORIES OF LEADERSHIP 296
XII
ETHICS & COMMUNICATION: KEEPING DOWN WITH
THE COMPETITION 298
DIVERSITY, GENDER, AND THE GROUP 299
CULTURE AND GROUP INTERACTION 299
GENDER AND GROUP INTERACTION 300
GROUP MEMBER RELATIONSHIPS: A LOOK AT
GROUP INTERACTION 300
COOPERATION VERSUS COMPETITION 300
SUPPORTIVENESS VERSUS DEFENSIVENESS 301
SKILL BUILDER: ON THE DEFENSIVE 305
TECHNOLOGY AND GROUPS: THE INTERNET AS AN
ARENA FOR GROUP INTERACTION 305
CHAT ROOM: WRITTEN COMMUNICATION AND THE
GROUP 306
HOW TO IMPROVE COMMUNICATION AMONG
GROUP MEMBERS 306
THINKING CRITICALLY: REFLECT AND
RESPOND 307
CHAPTER 12:
HANDLING GROUP CONFLICT: HOW TO DISAGREE
WITHOUT BECOMING DISAGREEABLE 311
WHAT DOES GROUP CONFLICT MEAN
TO YOU? 313
AVOIDING CONFLICT: GROUPTHINK 314
EXPLORING DIVERSITY: WI N-WI N 316
DIVERSITY AND CONFLICT: DIFFERENT VIEWS 316
SKILL BUILDER: BROWN PAPER 317
RESOLVING CONFLICTS 317
COOPERATIVE VERSUS COMPETITIVE CONFLICT:
WIN-WIN OR WIN-LOSE'? 317
SKILL BUILDER: "GOLD RUSH" 319
ETHICS & COMMUNICATION: "LET US SIT DOWN
AND TAKE COUNSEL" 320
SKILL BUILDER: CONFLICT CORNER: CAN YOU SEE IT MY
WAY? 320
GOALS AND STYLES: A CONFLICT GRID 320
OUTCOMES: PRODUCTIVE VERSUS
DESTRUCTIVE RESULTS 322
GROUP CONFLICTS IN CYBERSPACE 323
CHAT ROOM: SHOULD ON-LINE CONFLICTS BE
MODERATED? 323
THE ETHICAL MANAGEMENT OF CONFLICT: SKILLS
AND STRATEGIES 324
RECOGNIZE THAT CONFLICTS CAN BE
SETTLED RATIONALLY 324
DEFINE THE CONFLICT 325
CHECK TOUR PERCEPTIONS 325
SUGGEST POSSIBLE SOLUTIONS 326
ASSESS ALTERNATIVE SOLUTIONS AND CHOOSE THE
ONE THAT SEEMS BEST 326
TRY OUT TOUR SOLUTION AND
EVALUATE IT 326
THINKING CRITICALLY: REFLECT AND
RESPOND 327
PART 4
COMMUNICATING TO THE PUBLIC
CHAPTER 13:
THE SPEAKER AND THE AUDIENCE:
THE OCCASION AND THE SUBJECT 331
EXPLORING DIVERSITY: "REPORT TALK" AND "RAPPORT
TALK" 333
APPROACHING SPEECHMAKING
SYSTEMATICALLY 333
THE FOUR STAGES OF SPEECHMAKING 333
SKILL BUILDER: FROM THE LISTENER'S POINT OF
VIEW 335
CONSIDERING THE SPEAKER 335
EXPECTATIONS FOR SPEECHMAKERS:
CRITERIA 335
SELF-ANALYSIS: TOU AND TOUR TOPIC 336
CONSIDERING THE AUDIENCE 337
ETHICS & COMMUNICATION: THE "MAGIC BULLET"
OF SPEECHMAKING 339
BEGINNING TOUR AUDIENCE ANALYSIS: WHO
ARE THEY? 339
DEMOGRAPHICS OF AUDIENCES: WHAT ARE
THEY LIKE? 341
XIII
EXPLORING DIVERSITY: AUDIENCES: MELTING POTS OR
MULTICULTURAL? 343
AUDIENCE PSYCHOGRAPHICS: WHAT DO THEY
CARE ABOUT? 345
SKILL BUILDER: ATTITUDE CHECK 346
PREDICTING THE AUDIENCE'S REACTION 347
CONSIDERING THE OCCASION 348
DATE AND TIME: WHEN AND HOW
LONG? 348
LOCATION AND PARTICIPANTS: WHERE? 349
TYPE OF OCCASION: WHY AND
HOW MANY? 350
SKILL BUILDER: TOPIC EVALUATION TIME 351
CONSIDERING THE SUBJECT 351
SELECTING A TOPIC: CRITERIA 351
NARROWING THE TOPIC 354
FORMULATING A PURPOSE STATEMENT AND
BEHAVIORAL OBJECTIVES 355
SKILL BUILDER: MANAGEABILITY SCALE 356
SKILL BUILDER: PRACTICE IN PURPOSE
STATEMENTS 358
TECHNOLOGY AND TOPIC SELECTION 358
CHAT ROOM: CYBERSEARCH 359
USING ANALYSIS EFFECTIVELY 359
THINKING CRITICALLY: REFLECT AND
RESPOND 360
CHAPTER 14:
DEVELOPING YOUR SPEECH: SUPPORTING YOUR
IDEAS 363
THE RESEARCH PROCESS: FINDING SUPPORTING
MATERIAL 364
CONDUCTING LIBRARY RESEARCH 364
SKILL BUILDER: A CRIMINAL INVESTIGATION 368
CONDUCTING PRIMARY RESEARCH 369
A NOTE ON RECORDING LNFORMATION 371
INTEGRATING YOUR RESEARCH: TYPES OF
SUPPORTING MATERIAL 371
DEFINITIONS 371
STATISTICS 371
ETHICS &* COMMUNICATION: HYPOTHETICAL
EXAMPLES 372
EXAMPLES AND ILLUSTRATIONS 372
TESTIMONY 373
EXPLORING DIVERSITY: EXPERTS AND CULTURAL
GROUPS 374
COMPARISONS AND CONTRASTS 374
REPETITION AND RESTATEMENT 375
ILLUSTRATING YOUR RESEARCH:
PRESENTATION AIDS 376
WHY USE PRESENTATION AIDS? 377
VISUAL AIDS 378
SKILL BUILDER: MEDIA AIDS 384
AUDIO AIDS 384
TECHNOLOGY AND SPEECH RESEARCH: THE DANGERS
OF INFORMATION OVERLOAD 385
CHAT ROOM: CAN TOO MANY EXPERTS SPOIL THE
CLARITY? 385
IMPROVING YOUR ABILITY TO SUPPORT
YOUR IDEAS 386
THINKING CRITICALLY: REFLECT AND
RESPOND 386
CHAPTER 15:
DESIGNING YOUR SPEECH: ORGANIZING
YOUR IDEAS 389
BUILDING THE FRAMEWORK:
A BASIC FORMAT 390
ORGANIZING THE BODY OF
YOUR PRESENTATION 391
OUTLINING PRINCIPLES: IDENTIFYING MAIN AND
SUBORDINATE IDEAS 391
ORDERING TOUR IDEAS: FINDING THE
RIGHT APPROACH 394
SKILL BUILDER: SPEAKER'S CHOICE 396
ETHICS & COMMUNICATION: SOUND
BITES 397
EXPLORING DIVERSITY: IS PAYING ATTENTION
CULTURAL? 399
CONNECTING TOUR IDEAS: INTERNAL SUMMARIES
AND TRANSITIONS 400
XIV
BEGINNINGS AND ENDINGS 400
THE INTRODUCTION 400
THE PREVIEW 404
THE CONCLUSION 405
IN SUMMARY: USING INTRODUCTIONS
AND CONCLUSIONS 408
TECHNOLOGY AND ORGANIZATION: THE
HOME PAGE 408
CHAT ROOM: HOME PAGE EVALUATION 408
ANALYZING YOUR PRESENTATION:
THE TRYOUT 409
THINKING CRITICALLY: REFLECT AND
RESPOND 410
CHAPTER 16:
DELIVERING YOUR SPEECH: PRESENTING
YOUR IDEAS 413
DEALING WITH ANXIETY AND
"SPEECH FRIGHT" 414
UNDERSTANDING YOUR FEARS 414
ETHICS & COMMUNICATION: IS COMPULSORY
SPEECHMAKING FAIR? 415
SKILL BUILDER: WHAT DOES ANXIETY MEAN TO
YOU? 416
LEARNING TO COPE WITH TOUR FEARS:
CONTROLLING ANXIETY 416
SKILL BUILDER: TENSE AND RELAX 417
DEEP MUSCLE RELAXATION: OVERCOMING
PHYSICAL SYMPTOMS 418
THOUGHT STOPPING: OVERCOMING MENTAL
SYMPTOMS 418
VISUALIZATION: A POSITIVE APPROACH 418
SKILL BUILDER: "CALM" 419
OTHER TECHNIQUES 419
REHEARSING YOUR PRESENTATION 419
OPTIONS FOR DELIVERY 420
VISUAL CONSIDERATIONS 421
VOCAL CONSIDERATIONS 424
SKILL BUILDER: THE TOP TEN ERRORS 425
REHEARSAL PROCEDURES: COMMUNICATING
CONFIDENCE 425
EXPLORING DIVERSITY: MULTICULTURAL
COMMUNICATION CLASSES 426
GIVING THE SPEECH: SOME FINAL TIPS 426
AFTER THE SPEECH: EVALUATING
YOUR EFFECTIVENESS 427
CONTENT 427
ORGANIZATION 427
LANGUAGE 428
DELIVERY 428
TECHNOLOGY: AN AVENUE FOR REDUCING
SPEECHMAKING ANXIETY 428
CHAT ROOM: SPEECHMAKING ON THE WEB 428
SKILL BUILDER: DEBRIEFING YOURSELF 429
A PERFORMANCE INVENTORY 429
THINKING CRITICALLY: REFLECT AND
RESPOND 429
CHAPTER 17:
INFORMATIVE SPEAKING 433
SPEAKING INFORMATIVELY 434
ETHICS & COMMUNICATION: ASSESSING
INFORMATIVE SPEAKING SKILLS 434
TYPES OF INFORMATIVE PRESENTATIONS 435
EXPLANATIONS OF PROCESSES 435
SKILL BUILDER: A DEMONSTRATION 436
SKILL BUILDER: A DESCRIPTION 436
DESCRIPTIONS 436
SKILL BUILDER: WHAT DOES IT MEAN? 437
DEFINITIONS 437
EFFECTIVE INFORMATIVE SPEECHES: INCREASING YOUR
LISTENERS' INTEREST AND
COMPREHENSION 438
CREATE INFORMATION HUNGER 438
AVOID INFORMATION OVERLOAD 438
EXPLORING DIVERSITY: CONVEYING INFORMATION
ACROSS CULTURES 439
AVOID INFORMATION UNDERLOAD 439
SEEK INFORMATION BALANCE 439
EMPHASIZE KEY POINTS 439
INVOLVE TOUR LISTENERS 439
PROVIDE INFORMATION MEMORABLY 440
XV
TECHNOLOGY AND THE INFORMATIVE
SPEAKER 441
CHAT ROOM: WEB SITES 442
THINKING CRITICALLY: REFLECT AND
RESPOND 442
SAMPLE INFORMATIVE PRESENTATIONS 443
AN OUTLINE: THE TRIAL CONSULTANT 443
A SPEECH: THE INTERNET: HUMAN CULTURE*
ON-LINE 445
CHAPTER 18:
PERSUASIVE SPEAKING 451
SPEAKING PERSUASIVELY 452
PURPOSES OF PERSUASION: THOUGHT
AND ACTION 452
TYPES OF PERSUASIVE SPEECHES 454
PERSUADING EFFECTIVELY 454
IDENTIFY TOUR GOAL 454
KNOW WHOM YOU ARE TRYING
TO REACH 455
UNDERSTAND FACTORS AFFECTING TOUR
LISTENERS' ATTITUDES 455
SKILL BUILDER: CONTROVERSIAL ISSUES 456
UNDERSTAND TOUR LISTENERS' BELIEFS 456
USE TWO PRINCIPLES OF INFLUENCE: CONSISTENCY
AND SOCIAL PROOF 457
REASON LOGICALLY 457
ETHICS & COMMUNICATION: ILLOGICAL
REASONING 459
GAIN TOUR LISTENERS'ATTENTION 459
MAKE TOUR LISTENERS FEEL AS WELL
AS THINK 460
EVOKE RELEVANT NEEDS AND ISSUES 463
SKILL BUILDER: CLIMBING THE MOTIVATION
PYRAMID 463
PROMISE A REWARD 464
BECOMING A MORE CREDIBLE PERSUADER 464
EXPLORING DIVERSITY: PERSUASION AND ASSUMED
SIMILARITY 465
TECHNOLOGY AND THE PERSUADER 467
CHAT ROOM: HOW REAL IS REAL? 467
DELIVERING A PERSUASIVE SPEECH 467
SKILL BUILDER: MEETING THE CHALLENGE OF
PERSUASIVE SPEAKING 468
THINKING CRITICALLY: REFLECT AND
RESPOND 468
SAMPLE PERSUASIVE PRESENTATIONS 469
AN OUTLINE: A BITTER PILL 469
A SPEECH: THE DUMPING GROUND FOR
AMERICA'S ELDERLY: THE GROWING CRISIS OF
ELDERLY ABANDONMENT 471
PART 5
MEDIATED AND MACHINE-ASSISTED
COMMUNICATION
CHAPTER 19:
THE MASS MEDIA, NEW TECHNOLOGIES OF
COMMUNICATION, AND YOU 477
DEFINING MASS COMMUNICATION: THE WAY
IT WAS 478
THE CHANGING MEDIA ENVIRONMENT: THE WAY
IT IS 479
THE FUNCTIONS OF THE MASS MEDIA AND
MACHINE-ASSISTED COMMUNICATION 480
INFORMATION AND SURVEILLANCE 480
AGENDA SETTING AND INTERPRETATION 480
CONNECTIVE LINKS 480
SOCIALIZATION AND VALUE
TRANSMISSION 481
PERSUASION 481
ENTERTAINMENT 481
THE ROLE OF THE MASS MEDIA IN
YOUR LIFE 481
SKILL BUILDER: SELF-SURVEY 482
HOW WE USE THE MEDIA 483
HOW THE MEDIA AFFECT US 483
EXPLORING DIVERSITY: WHO DO YOU SEE? 485
MEDIA ISSUES 485
PERSONAL PRIVACY AND MEDIA
RESPONSIBILITY 486
XVI
ETHICS & COMMUNICATION: WHERE DO YOU
DRAW THE LINE? 487
LESSONS ABOUT MEDIATED VIOLENCE 488
ETHICS & COMMUNICATION: LOSING
CONTROL 489
SKILL BUILDER: VIEWING VIOLENCE 489
MEDIA-INDUCED PASSIVITY OR ANXIETY 490
CHAT ROOM: TECHNOSTRESS 491
THE ADVERTISING OF INACCURATE IMAGES AND
UNHEALTHY PRODUCTS 491
THINKING CRITICALLY: REFLECT AND
RESPOND 492
APPENDIX:
INTERVIEWING FROM BOTH SIDES OF
THE DESK 495
WHAT IS AN INTERVIEW? 496
THE NATURE OF INTERVIEWS:
BEYOND CONVERSATION 496
TYPES OF INTERVIEWS: PURPOSES
AND GOALS 496
HOW DO YOU FEEL ABOUT INTERVIEWS? ASSESSING
YOUR INTERVIEW ANXIETY 498
THE HIRING INVERVIEW 499
STRUCTURE: STAGES OF THE INTERVIEW 500
QUESTIONS: THE HEARTBEAT OF
THE INTERVIEW 501
SKILL BUILDER: FOLLOW-UP QUESTIONS 502
OBJECTIVES: ROLES AND RESPONSIBILITIES 503
IMPRESSION MANAGEMENT: EFFECTIVE
INTERVIEWING 505
EXPLORING DIVERSITY: VOICES AND IMPRESSION
MANAGEMENT 506
SKILL BUILDER: YOUR MARKETING PROFILE 507
ETHICS & COMMUNICATION: HONESTY IN
INTERVIEWS 509
SKILL BUILDER: WHY DIDN'T I GET THE JOB? 510
TECHNOLOGY AND THE JOB SEARCH 511
CHAT ROOM: THE CYBERSPACE JOB
SEARCH 512
INCREASING YOUR EFFECTIVENESS IN INTERVIEWS:
GUIDELINES 512
THINKING CRITICALLY: REFLECT AND
RESPOND 513
ANSWER KEY 515
GLOSSARY 517
CREDITS AND ACKNOWLEDGMENTS
INDEX 525
523
XVII |
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| author | Gamble, Teri K. Gamble, Michael |
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| callnumber-first | P - Language and Literature |
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| dewey-tens | 300 - Social sciences |
| discipline | Soziologie |
| edition | 6. ed. |
| format | Book |
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| genre_facet | Einführung |
| id | DE-604.BV012332086 |
| illustrated | Illustrated |
| indexdate | 2024-09-23T14:09:45Z |
| institution | BVB |
| isbn | 0073033510 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008361678 |
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| owner_facet | DE-N2 |
| physical | XXI, 535 S. Ill. |
| publishDate | 1999 |
| publishDateSearch | 1999 |
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| publisher | McGraw-Hill |
| record_format | marc |
| series2 | McGraw-Hill College |
| spelling | Gamble, Teri K. Verfasser aut Communication works Teri Kwal Gamble ; Michael Gamble 6. ed. New York [u.a.] McGraw-Hill 1999 XXI, 535 S. Ill. txt rdacontent n rdamedia nc rdacarrier McGraw-Hill College Communication Mündliche Kommunikation (DE-588)4138539-1 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf (DE-588)4151278-9 Einführung gnd-content Kommunikation (DE-588)4031883-7 s DE-604 Mündliche Kommunikation (DE-588)4138539-1 s Gamble, Michael Verfasser aut SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008361678&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Gamble, Teri K. Gamble, Michael Communication works Communication Mündliche Kommunikation (DE-588)4138539-1 gnd Kommunikation (DE-588)4031883-7 gnd |
| subject_GND | (DE-588)4138539-1 (DE-588)4031883-7 (DE-588)4151278-9 |
| title | Communication works |
| title_auth | Communication works |
| title_exact_search | Communication works |
| title_full | Communication works Teri Kwal Gamble ; Michael Gamble |
| title_fullStr | Communication works Teri Kwal Gamble ; Michael Gamble |
| title_full_unstemmed | Communication works Teri Kwal Gamble ; Michael Gamble |
| title_short | Communication works |
| title_sort | communication works |
| topic | Communication Mündliche Kommunikation (DE-588)4138539-1 gnd Kommunikation (DE-588)4031883-7 gnd |
| topic_facet | Communication Mündliche Kommunikation Kommunikation Einführung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008361678&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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