Service Asia: how the tigers can keep their stripes
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Singapore [u.a.]
Prentice Hall
1998
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XII, 212 S. Ill., graph. Darst. |
| ISBN: | 0139786023 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
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| 003 | DE-604 | ||
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| 007 | t | ||
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| 035 | |a (OCoLC)41143151 | ||
| 035 | |a (DE-599)BVBBV012288594 | ||
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| 041 | 0 | |a eng | |
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| 100 | 1 | |a Tocquer, Gerard A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Service Asia |b how the tigers can keep their stripes |c Gerard A. Tocquer ; Chan Cudennec |
| 264 | 1 | |a Singapore [u.a.] |b Prentice Hall |c 1998 | |
| 300 | |a XII, 212 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Entreprises - Asie du Sud-Est | |
| 650 | 4 | |a Entreprises - Extrême-Orient | |
| 650 | 4 | |a Service à la clientèle - Asie du Sud-Est | |
| 650 | 4 | |a Service à la clientèle - Extrême-Orient | |
| 650 | 4 | |a Services (Industrie) - Asie du Sud-Est | |
| 650 | 4 | |a Services (Industrie) - Extrême-Orient | |
| 650 | 4 | |a Corporations |z East Asia | |
| 650 | 4 | |a Corporations |z Southeast Asia | |
| 650 | 4 | |a Corporations, Asian |x Customer services | |
| 650 | 4 | |a Service industries |z East Asia | |
| 650 | 4 | |a Service industries |z Southeast Asia | |
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| 651 | 4 | |a Südostasien | |
| 651 | 7 | |a Asien |0 (DE-588)4003217-6 |2 gnd |9 rswk-swf | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-008331810 | ||
Datensatz im Suchindex
| _version_ | 1804126913272217600 |
|---|---|
| adam_text | Contents
Preface vii
Acknowledgments ix
ONE: The Service Temple — Creating Service Value 1
TWO: Inculcating a Service Value Strategy 22
THREE: Customer Focus 65
FOUR: Total Employee Involvement 83
FIVE: Measurement 101
SIX: Continuous Improvement 112
SEVEN: Communicating Service Value 126
EIGHT: Preparing for the Future 156
Appendix 172
Bibliography 205
Index 208
|
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| callnumber-subject | HD - Industries, Land Use, Labor |
| ctrlnum | (OCoLC)41143151 (DE-599)BVBBV012288594 |
| dewey-full | 658.8120959 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-search | 658.8120959 |
| dewey-sort | 3658.8120959 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV012288594 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:25:00Z |
| institution | BVB |
| isbn | 0139786023 |
| language | English |
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| spelling | Tocquer, Gerard A. Verfasser aut Service Asia how the tigers can keep their stripes Gerard A. Tocquer ; Chan Cudennec Singapore [u.a.] Prentice Hall 1998 XII, 212 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Entreprises - Asie du Sud-Est Entreprises - Extrême-Orient Service à la clientèle - Asie du Sud-Est Service à la clientèle - Extrême-Orient Services (Industrie) - Asie du Sud-Est Services (Industrie) - Extrême-Orient Corporations East Asia Corporations Southeast Asia Corporations, Asian Customer services Service industries East Asia Service industries Southeast Asia Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Ostasien Südostasien Asien (DE-588)4003217-6 gnd rswk-swf Asien (DE-588)4003217-6 g Dienstleistungssektor (DE-588)4012183-5 s DE-604 Cudennec, Chan Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008331810&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Tocquer, Gerard A. Cudennec, Chan Service Asia how the tigers can keep their stripes Entreprises - Asie du Sud-Est Entreprises - Extrême-Orient Service à la clientèle - Asie du Sud-Est Service à la clientèle - Extrême-Orient Services (Industrie) - Asie du Sud-Est Services (Industrie) - Extrême-Orient Corporations East Asia Corporations Southeast Asia Corporations, Asian Customer services Service industries East Asia Service industries Southeast Asia Dienstleistungssektor (DE-588)4012183-5 gnd |
| subject_GND | (DE-588)4012183-5 (DE-588)4003217-6 |
| title | Service Asia how the tigers can keep their stripes |
| title_auth | Service Asia how the tigers can keep their stripes |
| title_exact_search | Service Asia how the tigers can keep their stripes |
| title_full | Service Asia how the tigers can keep their stripes Gerard A. Tocquer ; Chan Cudennec |
| title_fullStr | Service Asia how the tigers can keep their stripes Gerard A. Tocquer ; Chan Cudennec |
| title_full_unstemmed | Service Asia how the tigers can keep their stripes Gerard A. Tocquer ; Chan Cudennec |
| title_short | Service Asia |
| title_sort | service asia how the tigers can keep their stripes |
| title_sub | how the tigers can keep their stripes |
| topic | Entreprises - Asie du Sud-Est Entreprises - Extrême-Orient Service à la clientèle - Asie du Sud-Est Service à la clientèle - Extrême-Orient Services (Industrie) - Asie du Sud-Est Services (Industrie) - Extrême-Orient Corporations East Asia Corporations Southeast Asia Corporations, Asian Customer services Service industries East Asia Service industries Southeast Asia Dienstleistungssektor (DE-588)4012183-5 gnd |
| topic_facet | Entreprises - Asie du Sud-Est Entreprises - Extrême-Orient Service à la clientèle - Asie du Sud-Est Service à la clientèle - Extrême-Orient Services (Industrie) - Asie du Sud-Est Services (Industrie) - Extrême-Orient Corporations East Asia Corporations Southeast Asia Corporations, Asian Customer services Service industries East Asia Service industries Southeast Asia Dienstleistungssektor Ostasien Südostasien Asien |
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