Bureaucratic language in government and business:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Washington, D.C.
Georgetown Univ. Press
1998
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XV, 190 S. |
| ISBN: | 0878406964 0878406972 |
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Datensatz im Suchindex
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| adam_text | BUREAUCRATIC LANGUAGE IN GOVERNMENT AND BUSINESS ROGER W. SHUY
GEORGETOWN UNIVERSITY PRESS / WASHINGTON D.C. CONTENTS FOREWORD IX
ACKNOWLEDGMENTS XV CHAPTER 1 TRYING TO DO CONVERSATION ON PAPER: A CASE
STUDY OF A MEDICARE BENEFITS NOTICE 1 BACKGROUND 2, THE ORIGINAL FORM
SENT TO BENEFICIARIES 4, PROBLEMS WITH THE ORIGINAL EXPLANATION OF
MEDICARE BENEFITS 8, HHS S RESPONSE TO THE COURT ORDER TO REVISE THE
FORM 12, FURTHER SUGGESTIONS FOR REVISION 14, PROBLEMS WITH A PAPER
HEARING 14, FAILURE TO CAPTURE BENEFICIARIES PERSPECTIVE 16, FUTILITY
OF FOLLOW-UP TELEPHONE COMMUNICATION 17, RESOLUTION OF THE CASE 17
CHAPTER 2 TRAINING A BUREAUCRACY TO WRITE CLEARLY: A CASE STUDY OF THE
SOCIAL SECURITY ADMINISTRATION 19 CONGRESS MANDATES THE SOCIAL SECURITY
ADMINISTRATION TO NOTIFY BENEFICIARIES ABOUT SUPPLEMENTAL SECURITY
INCOME 19, VI CONTENTS REVISION OF SSA S ATTEMPT TO COMPLY WITH THIS
MANDATE 21, SSA S REQUEST THAT WE TRAIN THEIR NOTICE-WRITING STAFF 24,
PREPARATIONS BY SSA 24, EARLY ETHNOGRAPHIC OBSERVATIONS 25, DESIGNING
THE TRAINING PROGRAM 27, THE TRAINING PROGRAM 28, FEATURES OF THE
TRAINING PROGRAM 29, FIELDWORK 29, TOPIC ANALYSIS 31, THE DECISION TREE
34, SPEECH ACTS 34, DISCOURSE ANALYSIS 39, WORD COMPREHENSION 42,
AUTHORITY BASED ON LINGUISTIC JUSTIFICATION 43, CONCLUSION 44 CHAPTER 3
A BUREAUCRACY S STRUGGLE WITH SAYING NO : A MEDICARE CASE STUDY 46
BEING DENIED A CLAIM FOR MEDICARE 46, TITLE 47, SENTENCE STRUCTURE 49,
CONVEYED MEANING 51, CONCLUSION 52 CHAPTER 4 WHEN BUREAUCRACIES CLASH: A
CASE STUDY OF PHYSICIANS DISABILITY REPORT FORMS 53 THE CLASH OF
BUREAUCRACIES 53, TDDS S PROPOSED MEDICAL ASSESSMENT REPORT FORM 54,
LEGAL SERVICES REVISED FORM B 57, LEGAL SERVICES REVISED FORM C 62,
CONCLUSION 62 CHAPTER 5 BUREAUCRATIC SPEECH: RESEARCH ON TELEPHONE VS.
IN-PERSON ADMINISTRATIVE HEARINGS 63 BACKGROUND 64, OPINION SURVEY 66,
ANALYSIS OF ACTUAL HEARINGS 67, POWER IN THE ADMINISTRATIVE HEARING 69,
STATUS AND ROLE IN ADMINISTRATIVE HEARINGS 70, HEARINGS WITH PHYSICIANS
70, HEARINGS WITH ATTORNEYS 71, HEARINGS CONTENTS VII WITH BENEFICIARIES
72, STRATEGY 1: RELY ON INFORMAL, CONVERSATIONAL STYLE 73, STRATEGY 2:
SHARE (OR GIVE UP) PERCEIVED POWER 81, STRATEGY 3: LETTING THE
BENEFICIARIES SELF-GENERATE TOPICS 88, STRATEGY 4: DEFUSING THE LEGAL
FORMAT 89, STRATEGY 5: TAKING THE BENEFICIARY S PERSPECTIVE 92, STRATEGY
6: AVOIDING DISPLAYS OF KNOWLEDGE 94, ADVANTAGES AND DISADVANTAGES OF
THE HEARING FORMATS 97, GENDER DIFFERENCES 103, SOCIALLY ACQUIRED GENDER
SPECIFICATION 104, PHYSICAL PRESENCE VS. PRESENCE OF TELEPHONIC VOICE
ONLY 106, CONCLUSION 107 CHAPTER 6 FACING THE BUREAUCRATIC LANGUAGE OF
THE INSURANCE INDUSTRY: A CASE STUDY OF A CONSUMERS AFFAIRS CONFERENCE
108 ASPECTS OF LANGUAGE THAT CONTRIBUTE TO COMPREHENSIBILITY 113,
MISCONCEPTIONS ABOUT LANGUAGE THAT INTERFERE WITH COMPREHENSIBILITY 119,
CONCLUSION 123 CHAPTER 7 UNTANGLING THE BUREAUCRATIC LANGUAGE OF REAL
ESTATE: A CASE STUDY OF COMMISSION AGREEMENTS 125 BACKGROUND 126,
COMMISSION AGREEMENT NUMBER ONE 127, COMMISSION AGREEMENT NUMBER TWO
130, COMMISSION AGREEMENT NUMBER THREE 134, DISCOURSE ANALYSIS 137,
CONTRASTIVE ANALYSIS 140, CONCLUSION 142 CHAPTER 8 ATTACKING THE
BUREAUCRATIC LANGUAGE OF CAR SALES: A CASE STUDY OF A CAR SALES EVENT
144 BACKGROUND 145, SPECIALIZATION OF FUNCTIONS 146, ADHERENCE TO FIXED
RULES 150, HIERARCHY OF AUTHORITY 153, CONCLUSION 157 VIII CONTENTS
CHAPTER 9 BUREAUCRATIC LANGUAGE AND PRODUCT WARNING LABELS: CASE STUDIES
OF THE REQUIREMENTS OF FDA AND OSHA 158 BUREAUCRATIC LANGUAGE AND
WARNINGS 158, BUREAUCRATIC LANGUAGE AND THE U.S. FOOD AND DRUG
ADMINISTRATION 159, BUREAUCRATIC LANGUAGE AND THE U.S. OCCUPATIONAL
SAFETY AND HEALTH ADMINISTRATION (OSHA) 165, CONCLUSION 173 CHAPTER 10
WHAT IS BUREAUCRATIC LANGUAGE AND WHAT CAN BE DONE ABOUT IT? 175 WHAT IS
BUREAUCRATIC LANGUAGE? 176, WHAT CAN BE DONE ABOUT BUREAUCRATIC
LANGUAGE? 181 WORKS CITED 185 INDEX 187
|
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| dewey-ones | 351 - Public administration |
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| dewey-search | 351 |
| dewey-sort | 3351 |
| dewey-tens | 350 - Public administration and military science |
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| spelling | Shuy, Roger W. 1931- Verfasser (DE-588)137942915 aut Bureaucratic language in government and business Roger W. Shuy Washington, D.C. Georgetown Univ. Press 1998 XV, 190 S. txt rdacontent n rdamedia nc rdacarrier Bureaucracy Language Bureaucracy United States Language Sprache (DE-588)4056449-6 gnd rswk-swf Bürokratie (DE-588)4008822-4 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Bürokratie (DE-588)4008822-4 s Sprache (DE-588)4056449-6 s DE-604 GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008323580&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Shuy, Roger W. 1931- Bureaucratic language in government and business Bureaucracy Language Bureaucracy United States Language Sprache (DE-588)4056449-6 gnd Bürokratie (DE-588)4008822-4 gnd |
| subject_GND | (DE-588)4056449-6 (DE-588)4008822-4 (DE-588)4078704-7 |
| title | Bureaucratic language in government and business |
| title_auth | Bureaucratic language in government and business |
| title_exact_search | Bureaucratic language in government and business |
| title_full | Bureaucratic language in government and business Roger W. Shuy |
| title_fullStr | Bureaucratic language in government and business Roger W. Shuy |
| title_full_unstemmed | Bureaucratic language in government and business Roger W. Shuy |
| title_short | Bureaucratic language in government and business |
| title_sort | bureaucratic language in government and business |
| topic | Bureaucracy Language Bureaucracy United States Language Sprache (DE-588)4056449-6 gnd Bürokratie (DE-588)4008822-4 gnd |
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