Holdings: One size fits one :: THWS Bibkatalog

One size fits one: building relationships one customer and one employee at a time

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Bibliographic Details
Main Authors:	Heil, Gary (Author), Parker, Tom (Author), Stephens, Deborah C. (Author)
Format:	Book
Language:	English
Published:	New York u.a. Van Nostrand Reinhold 1997
Subjects:	Consumer satisfaction Customer relations Marketingmanagement Kundenmanagement Kundenorientierung
Online Access:	Inhaltsverzeichnis
Physical Description:	XII, 292 S.
ISBN:	0442020635

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MARC


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Record in the Search Index

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adam_text	Foreword by Jan Carlzon • vii Acknowledgments • xi Part One Welcome to a World Where One Size Fits One • 1 Relationships Are The Currency of The Future • 3 Part TWo Building Relationships One Customer at a Time • 15 Customer Rules for a One Size Fits One World • 42 1. The Average Customer Does Not Exist— Get to Know Us • 43 2. Make Our Experience Special: Give Us Something to Talk About • 69 3. If Something Goes Wrong, Fix It Quickly • 87 4. Guarantee Our Satisfaction • 103 5. Trust Us and We ll Trust You • 115 6. Don t Take Us for Granted • 121 7. Our Time Is as Important as Your Time • 131 8. The Details Are Important to Us— They Should Be to You • 141 9. Employ People Who Are Ready, Willing, and Able to Serve Us • 145 10. We Care Whether You re a Responsible Corporate Citizen • 167 vi One Size Fits one Part Three Building Relationships One Employee at a Time • 181 Getting On With the Job • 191 The Challenges of Developing an Intrinsically Motivating Environment for the One Size Fits One World • 223 Ten Challenges for Building an Intrinsically Motivating Environment • 225 1. Creating a Cause Worthy of Commitment • 227 2. Building Core Values That Guide Performance • 231 3. Committing to the Truth and Sharing a Sense of Reality • 237 4. Ensuring that Every Person Has a Meaningful Role • 239 5. Increasing Accountability, but Not More of the Same • 245 6. Developing Ability Commensurate with Responsibility • 251 7. Building Cooperation Instead of Internal Competition • 255 8. Abolishing the Corporate Caste System • 265 9. Developing an Optimistic, Caring, and Supportive Environment • 271 10. Building Trust One Employee at a Time • 281 Index • 287 The Center For Innovative Leadership • 292
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author	Heil, Gary Parker, Tom Stephens, Deborah C.
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dewey-sort	3658.8 212
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
format	Book
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physical	XII, 292 S.
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spelling	Heil, Gary Verfasser aut One size fits one building relationships one customer and one employee at a time Gary Heil ; Tom Parker ; Deborah C. Stephens New York u.a. Van Nostrand Reinhold 1997 XII, 292 S. txt rdacontent n rdamedia nc rdacarrier Consumer satisfaction Customer relations Marketingmanagement (DE-588)4168907-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s DE-604 Kundenorientierung (DE-588)4316837-1 s Marketingmanagement (DE-588)4168907-0 s 1\p DE-604 Parker, Tom Verfasser aut Stephens, Deborah C. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008288018&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk
spellingShingle	Heil, Gary Parker, Tom Stephens, Deborah C. One size fits one building relationships one customer and one employee at a time Consumer satisfaction Customer relations Marketingmanagement (DE-588)4168907-0 gnd Kundenmanagement (DE-588)4236865-0 gnd Kundenorientierung (DE-588)4316837-1 gnd
subject_GND	(DE-588)4168907-0 (DE-588)4236865-0 (DE-588)4316837-1
title	One size fits one building relationships one customer and one employee at a time
title_auth	One size fits one building relationships one customer and one employee at a time
title_exact_search	One size fits one building relationships one customer and one employee at a time
title_full	One size fits one building relationships one customer and one employee at a time Gary Heil ; Tom Parker ; Deborah C. Stephens
title_fullStr	One size fits one building relationships one customer and one employee at a time Gary Heil ; Tom Parker ; Deborah C. Stephens
title_full_unstemmed	One size fits one building relationships one customer and one employee at a time Gary Heil ; Tom Parker ; Deborah C. Stephens
title_short	One size fits one
title_sort	one size fits one building relationships one customer and one employee at a time
title_sub	building relationships one customer and one employee at a time
topic	Consumer satisfaction Customer relations Marketingmanagement (DE-588)4168907-0 gnd Kundenmanagement (DE-588)4236865-0 gnd Kundenorientierung (DE-588)4316837-1 gnd
topic_facet	Consumer satisfaction Customer relations Marketingmanagement Kundenmanagement Kundenorientierung
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008288018&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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