One size fits one: building relationships one customer and one employee at a time
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
Van Nostrand Reinhold
1997
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XII, 292 S. |
| ISBN: | 0442020635 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804126848188153856 |
|---|---|
| adam_text | Foreword by Jan Carlzon • vii
Acknowledgments • xi
Part One
Welcome to a World Where One Size Fits One • 1
Relationships Are The Currency of The Future • 3
Part TWo
Building Relationships One Customer at a Time • 15
Customer Rules for a One Size Fits One World • 42
1. The Average Customer Does Not Exist—
Get to Know Us • 43
2. Make Our Experience Special: Give Us
Something to Talk About • 69
3. If Something Goes Wrong, Fix It Quickly • 87
4. Guarantee Our Satisfaction • 103
5. Trust Us and We ll Trust You • 115
6. Don t Take Us for Granted • 121
7. Our Time Is as Important as Your Time • 131
8. The Details Are Important to Us—
They Should Be to You • 141
9. Employ People Who Are Ready, Willing, and
Able to Serve Us • 145
10. We Care Whether You re a Responsible
Corporate Citizen • 167
vi One Size Fits one
Part Three
Building Relationships One Employee at a Time • 181
Getting On With the Job • 191
The Challenges of Developing an Intrinsically
Motivating Environment for the One Size Fits
One World • 223
Ten Challenges for Building an Intrinsically
Motivating Environment • 225
1. Creating a Cause Worthy of Commitment • 227
2. Building Core Values That Guide Performance • 231
3. Committing to the Truth and Sharing a Sense
of Reality • 237
4. Ensuring that Every Person Has a Meaningful
Role • 239
5. Increasing Accountability, but Not More of
the Same • 245
6. Developing Ability Commensurate with
Responsibility • 251
7. Building Cooperation Instead of Internal
Competition • 255
8. Abolishing the Corporate Caste System • 265
9. Developing an Optimistic, Caring, and
Supportive Environment • 271
10. Building Trust One Employee at a Time • 281
Index • 287
The Center For Innovative Leadership • 292
|
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| discipline | Wirtschaftswissenschaften |
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| institution | BVB |
| isbn | 0442020635 |
| language | English |
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| spelling | Heil, Gary Verfasser aut One size fits one building relationships one customer and one employee at a time Gary Heil ; Tom Parker ; Deborah C. Stephens New York u.a. Van Nostrand Reinhold 1997 XII, 292 S. txt rdacontent n rdamedia nc rdacarrier Consumer satisfaction Customer relations Marketingmanagement (DE-588)4168907-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s DE-604 Kundenorientierung (DE-588)4316837-1 s Marketingmanagement (DE-588)4168907-0 s 1\p DE-604 Parker, Tom Verfasser aut Stephens, Deborah C. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008288018&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Heil, Gary Parker, Tom Stephens, Deborah C. One size fits one building relationships one customer and one employee at a time Consumer satisfaction Customer relations Marketingmanagement (DE-588)4168907-0 gnd Kundenmanagement (DE-588)4236865-0 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| subject_GND | (DE-588)4168907-0 (DE-588)4236865-0 (DE-588)4316837-1 |
| title | One size fits one building relationships one customer and one employee at a time |
| title_auth | One size fits one building relationships one customer and one employee at a time |
| title_exact_search | One size fits one building relationships one customer and one employee at a time |
| title_full | One size fits one building relationships one customer and one employee at a time Gary Heil ; Tom Parker ; Deborah C. Stephens |
| title_fullStr | One size fits one building relationships one customer and one employee at a time Gary Heil ; Tom Parker ; Deborah C. Stephens |
| title_full_unstemmed | One size fits one building relationships one customer and one employee at a time Gary Heil ; Tom Parker ; Deborah C. Stephens |
| title_short | One size fits one |
| title_sort | one size fits one building relationships one customer and one employee at a time |
| title_sub | building relationships one customer and one employee at a time |
| topic | Consumer satisfaction Customer relations Marketingmanagement (DE-588)4168907-0 gnd Kundenmanagement (DE-588)4236865-0 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| topic_facet | Consumer satisfaction Customer relations Marketingmanagement Kundenmanagement Kundenorientierung |
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