APA (7th ed.) Citation

Heil, G., Parker, T., & Stephens, D. C. (1997). One size fits one: Building relationships one customer and one employee at a time. Van Nostrand Reinhold.

Chicago Style (17th ed.) Citation

Heil, Gary, Tom Parker, and Deborah C. Stephens. One Size Fits One: Building Relationships One Customer and One Employee at a Time. New York u.a: Van Nostrand Reinhold, 1997.

MLA (9th ed.) Citation

Heil, Gary, et al. One Size Fits One: Building Relationships One Customer and One Employee at a Time. Van Nostrand Reinhold, 1997.