Soft systems analysis and the management of libraries, information services and resource centres:
Soft systems techniques can be used by managers at all levels to analyse the needs of individuals or groups of people working in, or affected by, what goes on in an organization. The technique has developed as an alternative to more reductionist 'hard' approaches which tend not to take acc...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Library Assoc. Publ.
1996
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | Soft systems techniques can be used by managers at all levels to analyse the needs of individuals or groups of people working in, or affected by, what goes on in an organization. The technique has developed as an alternative to more reductionist 'hard' approaches which tend not to take account of the social and political dimensions of issues and have led to the implementation of systems that have failed to meet the needs of users. In this introduction to the soft systems approach, Professor Underwood suggests ways in which this type of analysis offers advantages when used in the context of libraries, information services and resource centres. Soft systems take into account the subjective element in problem-solving and are of especial value in the new Internet-driven information situation, where traditional information boundaries are being challenged At a time when the information world has been undergoing fundamental technological and social changes, the need to find techniques to promote greater understanding of this change has become an important challenge for information managers. Soft systems analysis offers the practitioner, the consultant and the student an in-depth view of the application of soft systems analysis as a tool for exploring the potential for change in organizations |
| Beschreibung: | VII, 198 S. graph. Darst. |
| ISBN: | 1856041506 |
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| 520 | 3 | |a Soft systems techniques can be used by managers at all levels to analyse the needs of individuals or groups of people working in, or affected by, what goes on in an organization. The technique has developed as an alternative to more reductionist 'hard' approaches which tend not to take account of the social and political dimensions of issues and have led to the implementation of systems that have failed to meet the needs of users. In this introduction to the soft systems approach, Professor Underwood suggests ways in which this type of analysis offers advantages when used in the context of libraries, information services and resource centres. Soft systems take into account the subjective element in problem-solving and are of especial value in the new Internet-driven information situation, where traditional information boundaries are being challenged | |
| 520 | |a At a time when the information world has been undergoing fundamental technological and social changes, the need to find techniques to promote greater understanding of this change has become an important challenge for information managers. Soft systems analysis offers the practitioner, the consultant and the student an in-depth view of the application of soft systems analysis as a tool for exploring the potential for change in organizations | ||
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Datensatz im Suchindex
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| adam_text | SOFT SYSTEMS ANALYSIS AND THE MANAGEMENT OF LIBRARIES, INFORMATION
SERVICES AND RESOURCE CENTRES PETER G. UNDERWOOD PROFESSOR OF
LIBRARIANSHIP UNIVERSITY OF CAPE TOWM ** LIBRARY ASSOCIATION PUBLISHING
LONDON CONTENTS JLIST OR HGURES PREFACE 1 THINKING, ANALYSIS AND SYSTEMS
WHAT AM I TRYING TO DO? INTENDED AUDIENCE WHAT THIS BOOK CONTAINS TERMS
USED IN THE TEXT WHAT IS ANALYSIS ? STRUCTURAL MATTERS ANALYSIS OF
NEEDS SYSTEMS AND SYSTEMS THINKING TYPES OF SYSTEM SYSTEMS ANALYSIS
METHODS OF ANALYSIS AND THE DELIVERABLES 2 THE MANAGEMENT OF PLANNING
WHAT GOES ON IN PLANNING? THE PLANNING CYCLE PLANNING AND THE MISSION
STATEMENT HARD SYSTEMS ANALYSIS AND PLANNING BOUNDED RATIONALITY SYSTEMS
ANALYSIS AND SOCIAL PLANNING CASE STUDY LANDSCAPES AND VIEW DO ALL
PROBLEMS NEED SYSTEMS ANALYSIS? THE CASE STUDY RECONSIDERED VUL IX 1 2 2
3 4 7 12 14 17 20 22 25 28 29 30 32 36 40 36 42 44 45 47 VI SOFI SYSTEMS
ANALYSIS WORKING WITH A GROUP THE ROLE OF THE ANALYST ANALYSTS AND
CONSULTANTS WHAT DOES AN ANALYST DO? GROUPS AND SOCIALIZATION
COMMUNICATION IN A GROUP: THE CASE OF THE SILENT MEMBER PATTERNS OF
SPEAKING POWER IN A GROUP THE INDIVIDUAL AND THE GROUP STEREOTYPING THE
INDIVIDUAL AND THE NEW GROUP: A PROBLEM OF IDENTITIES SIGNALLING
AGREEMENT WORKING WITH THE GROUP TERMS OF REFERENCE KEEPING RECORDS SOFT
SYSTEMS ANALYSIS A MODEL OF SOFT SYSTEMS ANALYSIS PERCEIVING PROBLEMS
AND OPPORTUNITIES HUMAN ACIVITY AND DESIGNED SYSTEMS SYSTEMS AND THE
SERVICE CULTURE OWNERSHIP THE STAGES OF SOFT SYSTEMS ANALYSIS LINKING TO
HARD SYSTEMS ANALYSIS FURTHER EPISODES OF ANALYSIS CONCLUSION 50 50 51
53 56 57 59 61 63 65 66 68 70 72 74 78 78 83 84 85 86 87 111 112 116 5
THE TOOLS OF SOFT SYSTEMS ANALYSIS (I): INTERVIEWS 118 INTERVIEWING: A
MORAL TALE 119 INTERVIEWING: A CRITIQUE 123 GROUND RULES FOR
INTERVIEWING 125 THE CASE STUDY AGAIN: A COUNTER-CRITIQUE 135 CONDUCTING
INTERVIEWS 139 CONTENTS VLL USING THE DIMENSIONS IN PLANNING THE CONDUCT
OF INTERVIEWS TYPES OF INTERVIEW CONCLUSION 6 THE TOOLS OF SOFT SYSTEMS
ANALYSIS (II): MODELS AND MODEL BUILDING WHAT IS A MODEL? SORTING OUT
BOUNDARIES RECOGNIZING BOUNDARIES COGNITIVE MAPS PERSONAL CONSTRUCT MAPS
RICH PICTURES USING MAPS AND RICH PICTURES TOGETHER CONCEPTUAL MODELS
DRAWING A CONCEPTUAL MODEL 142 144 146 147 148 151 153 155 158 162 164
165 167 7 DEFINING FUNCTIONAL REQUIREMENTS 173 METHODS FOR DEVELOPING
FUNCTIONAL REQUIREMENTS 174 A GENERAL MODEL FOR DEVELOPING A FUNCTIONAL
REQUIREMENT 175 THE ROLE OF PROJECT MANAGEMENT 178 CONCLUSION 178
FURTHER READING 180 CHANGE MANAGEMENT 180 CREATIVE THINKING AND PROBLEM
SOLVING 181 ORGANIZATION THEORY 182 ORGANIZATIONAL BEHAVIOUR 183 SYSTEMS
THINKING AND THEORY 183 SOFT SYSTEMS ANALYSIS 184 WORKING WITH GROUPS
185 JOURNALS 185 INDEX 187
|
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| spelling | Underwood, Peter G. Verfasser aut Soft systems analysis and the management of libraries, information services and resource centres Peter G. Underwood 1. publ. London Library Assoc. Publ. 1996 VII, 198 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Soft systems techniques can be used by managers at all levels to analyse the needs of individuals or groups of people working in, or affected by, what goes on in an organization. The technique has developed as an alternative to more reductionist 'hard' approaches which tend not to take account of the social and political dimensions of issues and have led to the implementation of systems that have failed to meet the needs of users. In this introduction to the soft systems approach, Professor Underwood suggests ways in which this type of analysis offers advantages when used in the context of libraries, information services and resource centres. Soft systems take into account the subjective element in problem-solving and are of especial value in the new Internet-driven information situation, where traditional information boundaries are being challenged At a time when the information world has been undergoing fundamental technological and social changes, the need to find techniques to promote greater understanding of this change has become an important challenge for information managers. Soft systems analysis offers the practitioner, the consultant and the student an in-depth view of the application of soft systems analysis as a tool for exploring the potential for change in organizations Bibliotheekpersoneel gtt Bibliothèques - Administration Bibliothèques - Administration ram Documentation, Services de - Gestion Flexibele arbeid gtt Services de documentation - Administration ram Systèmes, Analyse de Systèmes, Analyses de ram Information services Management Library administration System analysis Forschungseinrichtung (DE-588)4017909-6 gnd rswk-swf Systemanalyse (DE-588)4116673-5 gnd rswk-swf Informationseinrichtung (DE-588)4161667-4 gnd rswk-swf Datenverarbeitung (DE-588)4011152-0 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Systemanalyse (DE-588)4116673-5 s Datenverarbeitung (DE-588)4011152-0 s DE-604 Informationseinrichtung (DE-588)4161667-4 s Forschungseinrichtung (DE-588)4017909-6 s GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008258169&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Underwood, Peter G. Soft systems analysis and the management of libraries, information services and resource centres Bibliotheekpersoneel gtt Bibliothèques - Administration Bibliothèques - Administration ram Documentation, Services de - Gestion Flexibele arbeid gtt Services de documentation - Administration ram Systèmes, Analyse de Systèmes, Analyses de ram Information services Management Library administration System analysis Forschungseinrichtung (DE-588)4017909-6 gnd Systemanalyse (DE-588)4116673-5 gnd Informationseinrichtung (DE-588)4161667-4 gnd Datenverarbeitung (DE-588)4011152-0 gnd Bibliothek (DE-588)4006439-6 gnd |
| subject_GND | (DE-588)4017909-6 (DE-588)4116673-5 (DE-588)4161667-4 (DE-588)4011152-0 (DE-588)4006439-6 |
| title | Soft systems analysis and the management of libraries, information services and resource centres |
| title_auth | Soft systems analysis and the management of libraries, information services and resource centres |
| title_exact_search | Soft systems analysis and the management of libraries, information services and resource centres |
| title_full | Soft systems analysis and the management of libraries, information services and resource centres Peter G. Underwood |
| title_fullStr | Soft systems analysis and the management of libraries, information services and resource centres Peter G. Underwood |
| title_full_unstemmed | Soft systems analysis and the management of libraries, information services and resource centres Peter G. Underwood |
| title_short | Soft systems analysis and the management of libraries, information services and resource centres |
| title_sort | soft systems analysis and the management of libraries information services and resource centres |
| topic | Bibliotheekpersoneel gtt Bibliothèques - Administration Bibliothèques - Administration ram Documentation, Services de - Gestion Flexibele arbeid gtt Services de documentation - Administration ram Systèmes, Analyse de Systèmes, Analyses de ram Information services Management Library administration System analysis Forschungseinrichtung (DE-588)4017909-6 gnd Systemanalyse (DE-588)4116673-5 gnd Informationseinrichtung (DE-588)4161667-4 gnd Datenverarbeitung (DE-588)4011152-0 gnd Bibliothek (DE-588)4006439-6 gnd |
| topic_facet | Bibliotheekpersoneel Bibliothèques - Administration Documentation, Services de - Gestion Flexibele arbeid Services de documentation - Administration Systèmes, Analyse de Systèmes, Analyses de Information services Management Library administration System analysis Forschungseinrichtung Systemanalyse Informationseinrichtung Datenverarbeitung Bibliothek |
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