Ergonomic design for organizational effectiveness:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton [u.a.]
Lewis
1998
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 407 S. Ill., graph. Darst. |
| ISBN: | 1566702526 |
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| 264 | 1 | |a Boca Raton [u.a.] |b Lewis |c 1998 | |
| 300 | |a 407 S. |b Ill., graph. Darst. | ||
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Datensatz im Suchindex
| _version_ | 1804126797635256320 |
|---|---|
| adam_text | Table of Contents
Chapter Page
1 OverviewoftheBook 1
EXECUTIVE SUMMARY 1
OUR WORLD VIEW AND VALUES 1
ORGANIZATION OF THE BOOK 3
PART I: THEORY
A Macroergonomic Approach to Understanding
the Work Environment
2 World Views and Workplace Design 7
EXECUTIVE SUMMARY 7
WAYS OF UNDERSTANDING: EMPIRICIST
VERSUS ORGANISMIC WORLDVIEWS 8
THE EMPIRICIST WORLDVIEW 9
THE ORGANISMIC WORLDVIEW 11
EMPIRICIST VERSUS ORGANISMIC PERSPECTIVES
ON THE WORK ENVIRONMENT 12
THE CHANGING ROLE OF THE ENVIRONMENT 18
3 A Macroergonomic Framework 23
EXECUTIVE SUMMARY 23
THE MACROERGONOMIC FRAMEWORK 24
A SYSTEMS UNDERSTANDING 24
Values of the Macroergonomic Approach 25
Control and the Macroergonomic
Approach 26
OVERVIEW OF THE MACROERGONOMIC
MODEL 28
Elements of the ME Model 28
Purpose 28
Values 29
Objectives 30
Output 30
Throughput or Flow 30
Boundaries 33
Throughput 33
Physical 33
Social 33
Time 34
PHASES OF INTERNAL GROWTH 34
Extemal Environment: Change Drivers 35
Globalizationof Markets 36
Borderless Finance 38
Migration of Capital 38
Competition through Growth 39
Technology 40
Demographics 40
The Natural Systems Model of
Organizational Growth 41
Breakpoint 42
Forming 43
Norming 44
Integration 45
The Integrated ME Model 46
4 Environmental Control and Organizational Effectiveness 49
EXECUTIVE SUMMARY 49
INTRODUCTION 50
ENVIRONMENTAL CONTROL 50
CONTROL AND THE SYSTEMS MODEL 51
CONCEPTUAL MODEL OF CONTROL 54
REVIEW OF MODEL COMPONENTS 55
Effective Work Versus Productivity 55
Job Control 56
Learning and Stress 57
RISK FACTORS OF STRESS 58
Job Design and Stress 58
Active Jobs 58
Low Strain Jobs 59
Passive Jobs 60
High Strain Jobs 60
LEVELS OF ENVIRONMENTAL CONTROL 61
ORGANIZATIONAL LEVEL 61
WORK GROUP LEVEL 62
INDIVIDUAL LEVEL 63
DISCUSSION 65
PART II: METHODS
Research Processes
5 A Macroergonomic Approach to Diagnosis and Change 69
EXECUTIVE SUMMARY 69
PHASES OF THE CHANGE PROCESS 70
EDUCATION 70
ANALYSIS OF SYSTEMS 71
Technical Systems Analysis 71
Social Systems Analysis 72
Environmental Analysis 72
Work Environment Analysis Process 75
Defining the Problem 75
Setting the Objective of the Change
Management Project 78
Developing Alternative Change
Activities 78
DESIGN 81
Design Process 81
Participatory Design 82
Principles of Design 82
Minimize Criteria 82
Physical and Organizational
Boundaries 83
Information Flow 83
Worker Control 83
Support for Mission of
the Organization 83
Design is Ongoing 84
IMPLEMENTATION 84
Change 84
Denial 84
Anger 85
Discarding 85
Adaptation 85
Acceptance/Intemalization 85
Rate of Change 85
EVALUATION 86
Design Evaluation 86
Outcome Evaluation 87
SUMMARY 87
6 Creating the Future Through Participatory Design 89
EXECUTIVE SUMMARY 89
INTRODUCTION 89
PRACTICING THE FUTURE 90
CONTEXTUALINQUIRY 92
CONCEPTS OF CONTEXTUAL INQUIRY 93
Context 93
Partnership 93
Focus 93
Benefits 94
THE CONTEXTUAL INQUIRY PROCESS 94
Analysis 96
THE GROUP CONSENSUS PROCESS 97
GROUP PROCESS RESULTS 101
CRITERIA DEVELOPMENT 101
SUMMARY 101
PART III:
CASE STUDIES AND RESEARCH
The Designed Environment:
Individuais, Groups, and Organisation
7 Job and Work Trends 107
EXECUTIVE SUMMARY 107
WORKFORCE DEMOGRAPHIC TRENDS TO 2005 108
TRENDS IN JOB TYPES 110
JOB CREATION, INCOME DISTRIBUTION, AND THE
WORK ENVIRONMENT 112
JOB CREATION 112
INCOME DISTRIBUTION 113
CHALLENGES TO THE WORK ENVIRONMENT 115
Work environment Costs and the Push
to Reduce Assets 115
The Physical Work Environment and Community 117
Rate of Change in Organizational Culture 119
Change in Work Process and the Work Environment 120
FUTURE WORK CHARACTERISTICS 122
8 Individual Worker and Workspace Flexibility:
Case Studies 127
EXECUTIVE SUMMARY 127
CASE STUDY: ERGONOMIC FIT AND WORK
EFFECTIVENESS 129
BACKGROUND 129
THEPROJECT 130
Process 130
Participants 130
Ergonomie Analysis 131
Questionnaire 131
Ergonomie Training 132
Results 132
Comfort Outcomes 132
Health Outcomes 133
Worker Productivity 135
Process Summary 135
Workstation Adjustment 135
Total Project Time 136
CASE STUDY: WORKSTATION FEATURES THAT PROMOTE
HEALTHY WORK FOR DIFFERENT JOB TYPES 136
THEPROJECT 136
Work Environments 136
Job Design 137
JobTypes 138
METHODS 139
Hypotheses 139
Data Collection and Analysis 140
Measures 140
Design Features and Capabilities 140
Health Outcomes 141
Results 141
How to Read the Results 141
Results for Sales Workers 143
Results for Technical Professionals 143
Results for Managers 144
Results for Administrative Workers 145
Conclusions 145
Design Implications 145
Environmental Control 146
Fit of Layout to Work Process 147
Storage 149
CASE STUDY: CALL CENTER OPERATORS AND
WORKSTATION DESIGN 149
THE PROJECT 149
Settings and Participants 149
Demographics 150
Methods 151
Outcome Variables 151
Environmental Variables 153
Analyses 154
Stress 154
Pain in Hands 155
Job Satisfaction 155
Visual Problems 155
Design Implications 156
Stress 156
Musculoskeletal Problems 156
Satisfaction and Performance 157
CASE STUDY: EFFECTS OF AN ACTIVE STORAGE
WORK ENVIRONMENT ON HEALTH AND PRODUCTIVITY
OF PROJECT MANAGERS AND ACCOUNTANTS 157
THE PROJECT 157
Problem Statements 15 8
Design Concept Response 158
Research Hypotheses 159
Hypothesis 1: Individual and Group Performance 159
Hypothesis 2: Privacy 160
Hypothesis 3: Flexibility and Control 160
Hypothesis 4: Muscle Pain 160
Hypothesis 5: Stress 160
Settings and Participants 160
Research Design 161
SENIOR PROJECT MANAGERS 161
Participants 161
Physical Environment 162
Methods 163
Individual Performance 164
Group Effectiveness 164
Stress 165
Workspace Aids Efficiency 165
Quality of Storage 165
Stretching and Twisting 165
Privacy 165
Control over Organization of Workspace 165
Control over Pace of Work 165
Satisfaction with Workspace 165
Musculoskeletal Pain 165
Visual Problems 165
Analyses 167
t Tests for Differences Between Experimental and
Control Groups 167
Multiple Regressions 168
ACCOUNTANTS 171
Participants 171
Physical Environment 171
Methods 173
Individual Performance 174
Group Effectiveness 174
Stress 174
Workspace Aids Efficiency 175
Quality of Storage 175
Stretching and Twisting 175
Privacy 175
Control over Organization of Workspace 175
Control over Pace of Work 176
Satisfaction with Workspace 176
Musculoskeletal Pain 176
Visual Problems 176
Analyses 176
t Tests for Differences Between Experimental and
Control Groups 177
Multiple Regressions 178
Conclusions 181
Hypothesis 1: Individual and Group Performance 181
Hypothesis 2: Privacy 181
Hypothesis 3: Flexibility and Control 182
Hypothesis 4: Muscle Pain 182
Hypothesis 5: Stress 183
CASE STUDY: WORKSTATION FEATURES THAT PROMOTE
WORKER PRODUCTIVITY FOR DIFFERENT
JOB TYPES 183
THE PROJECT 183
Work Environments 184
METHODS 184
Job Types 184
Hypotheses 187
Data Collection and Analysis 187
In the Spotlight 351
The Clowns 352
Three Rings 353
Folding the Tent 354
Case Study: Town Square, 1890s 354
The Square 354
The Barrio 355
City Planning 356
Case Study: The Cruise Ship 356
Nice Amenities 356
Cramped Quarters 357
Changing Course 358
Case Study: The Hockey Team 358
The Players 358
The Action 359
The Rink 359
ALIGNING THE FACILITY WITH THE BUSINESS
THROUGH WAYFINDING SYSTEMS 360
INTRODUCTION 360
The Wayfinding Problem 361
The Wayfinding Model 363
The Cognitive Map 363
Environmental Features 364
RESEARCH ON YAH MAPS AND SIGNAGE 367
User Group and Situational Considerations 370
Informational Needs of the User Group 370
The Purpose of a Typical Visit 370
User Group Characteristics and Capabilities 371
DESIGN CRITERIA FOR YAH MAPS 371
RECENT EXAMPLES OF YAH MAP
IMPLEMENTATION 375
SUMMARY 378
CHAPTER SUMMARY 379
REFERENCES 381
INDEX 397
CASE STUDY: CALL CENTER OPERATORS AND
WORKSTATION DESIGN 149
THE PROJECT 149
Settings and Participants 149
Demographics 150
Methods 151
Outcome Variables 151
Environmental Variables 153
Analyses 154
Stress 154
PaininHands 155
Job Satisfaction 155
Visual Problems 155
Design Implications 156
Stress 156
Musculoskeletal Problems 156
Satisfaction and Performance 157
CASE STUDY: EFFECTS OF AN ACTIVE STORAGE
WORK ENVIRONMENT ON HEALTH AND PRODUCTIVITY
OF PROJECT MANAGERS AND ACCOUNTANTS 157
THE PROJECT 157
Problem Statements 15 8
Design Concept Response 158
Research Hypotheses 159
Hypothesis 1: Individual and Group Performance 159
Hypothesis 2: Privacy 160
Hypothesis 3: Flexibility and Control 160
Hypothesis 4: Muscle Pain 160
Hypothesis 5: Stress 160
Settings and Participants 160
Research Design 161
SENIOR PROJECT MANAGERS 161
Participants 161
Physical Environment 162
Methods 163
Individual Performance 164
Group Effectiveness 164
Stress 165
Workspace Aids Efficiency 165
Quality of Storage 165
Stretching and Twisting 165
Privacy 165
Control over Organization of Workspace 165
Control over Pace of Work 165
Satisfaction with Workspace 165
Musculoskeletal Pain 165
Visual Problems 165
Analyses 167
t Tests for Differences Between Experimental and
Control Groups 167
Multiple Regressions 168
ACCOUNTANTS 171
Participants 171
Physical Environment 171
Methods 173
Individual Performance 174
Group Effectiveness 174
Stress 174
Workspace Aids Efficiency 175
QualityofStorage 175
Stretching and Twisting 175
Privacy 175
Control over Organization of Workspace 175
Control over Pace of Work 176
Satisfaction with Workspace 176
Musculoskeletal Pain 176
Visual Problems 176
Analyses 176
t Tests for Differences Between Experimental and
Control Groups 177
Multiple Regressions 178
Conclusions 181
Hypothesis 1: Individual and Group Performance 181
Hypothesis 2:Privacy 181
Hypothesis 3: Flexibility and Control 182
Hypothesis 4: Muscle Pain 182
Hypothesis 5: Stress 183
CASE STUDY: WORKSTATION FEATURES THAT PROMOTE
WORKER PRODUCTIVITY FOR DIFFERENT
JOBTYPES 183
THEPROJECT 183
Work Environments 184
METHODS 184
JobTypes 184
Hypotheses 187
Data Collection and Analysis 187
Measures 187
Design Features and Capabilities 187
Performance Outcomes 188
Results 189
How to Read the Results 189
Results for Sales Professionals 190
Results for Technical Professionals 191
Design Elements that Support Effective Work 191
Environmental Control 192
Fit of Layout to Work Process 194
Storage 195
Conclusions 196
9 The Individual Worker and Workspace: Research 197
EXECUTIVE SUMMARY 197
RESEARCH PROJECT: WORKSPACE ADJUSTABILITY,
STORAGE AND ENCLOSURE AS PREDICTORS OF
EMPLOYEE REACTIONS AND PERFORMANCE 199
OVERVIEW 199
Introduction 199
The Conceptual Model 200
Adjustability 200
Storage 201
Workspace Enclosure 202
Job Level 204
Building Design 205
Hypotheses 205
Methods 206
Research Settings 206
Participants 206
Data Collection Procedure 206
Measures 206
Environmental Design Features 207
Psychosocial Variables 208
Organizational Measure 209
Building Design Characteristics 209
Outcome Measures 209
Results 210
Predicting Workspace Satisfaction and Performance 210
Test of the Model 211
Conclusions 215
Design Implications 216
RESEARCH PROJECT: THE RELATIONSHIP BETWEEN PRIVACY,
CONTROL OVER THE WORK ENVIRONMENT, AND STRESS
RESPONSES IN OFFICE WORKERS 217
OVERVIEW 217
REVIEW 217
METHODS 219
Setting 219
Population 219
Measures 219
Workspace Features 219
Perceived Enclosure 220
Control over Visual Access 220
Privacy 220
Visual Exposure 220
Stress 220
Environmental Satisfaction 221
Results 221
Correlations 221
Multiple Regression 221
Discussion 222
Conclusions and Design Implications 223
RESEARCH PROJECT: CROWDING IN THE OFFICE
ENVIRONMENT 223
OVERVIEW 223
CONCEPTUAL MODEL 225
Design Features 226
Personal Variables 227
Perceived Crowding 227
Privacy 228
Outcome Measures 228
METHODS 228
Research Questions 228
Questionnaire 229
Setting 229
Company Standards 230
Measurement of Floorplans and Density Ratios 230
Participants 231
RESULTS 231
Design Features by Job Type 231
Demographics by Job Type 232
Research Question 1 232
Research Question 2 233
Research Question 3 233
Research Question 4 234
DESIGN RECOMMENDATIONS 234
10 Work Teams and Control over Group Space 237
EXECUTIVE SUMMARY 237
TEAMS AND TEAMWORK 239
FORCES LEADING TO THE USE OF TEAMS 239
Competition 240
Information Technology 240
The Future of Teams 241
TYPESOF TEAMS 241
Network Design 242
Parallel Team Designs 242
Project and Development Teams 243
Work Teams 243
Conclusion 244
MODEL OF CONTROL FOR WORK GROUPS 244
CASE STUDY: EFFECTS OF A HIGHLY ADJUSTABLE
WORKSTATION ON PROJECT TEAM EFFECTIVENESS 246
THE PROJECT 246
THE MODEL OF CONTROL 249
Job Control 249
Environmental Control 250
THE STUDY 250
Conceptual Model 250
Methods 251
Site 251
Participants 252
Research Design 252
Training 253
Data Collection 253
Data Analysis 254
Study Variables 255
Predictor Variables Operationalized 255
Outcome Variables Operationalized 255
Availability of Control 256
Knowledge of Control 256
Musculoskeletal Measures 256
Results 257
Hypothesis 1 257
Hypothesis 2 259
Hypothesis 3 260
Analysis by Work Group 261
Availability of Control 262
Satisfaction with Storage 263
Conclusion 264
Control 264
Individual Performance and Group Effectiveness 264
Group Collaboration 264
Stress and Physical Health Problems 264
Summary 264
CASE STUDY: SALES PROJECT TEAM WORKSPACES 265
THE PROJECT 265
INTRODUCTION 265
PROBLEM IDENTIFICATION 267
Facilities 267
Problem 267
Design Intervention 267
Work Group 267
Problem 267
Design Intervention 268
Problem 268
Design Intervention 268
DESIGN HYPOTHESES 268
Hypothesis 1: Facilities Performance 268
Hypothesis 2: Work Team Support 269
Hypothesis 3: Individual Work 269
METHODS 269
Pre design Programming and Design Development 269
Sites 269
Interiors Prior to Intervention 269
Interiors after Design Change 270
Research Design 273
Measures 276
Performance Measures 276
Health Issues 277
Workspace Ergonomics Issues 277
Results 278
Facilities Performance 278
Work Group Issues 278
Individual Performance 281
Workspace Design Issues 283
Health Issues 288
Summary of the Project 289
Methods 290
Results 291
CASE STUDY: WORK TEAM SPACES FOR INSURANCE
CLAIM PROCESSORS 292
THE PROJECT 292
Description of Existing Work Environment 293
Structure of the Work Team 294
Work Process 294
Analysis 294
DESIGN INTERVENTION 294
METHODS 297
Research Design 297
Participants 297
Measures 297
Individual Performance 298
Group Effectiveness 298
Stress 299
Workspace Aids Efficiency 299
Quality of Storage 299
Stretching and Twisting 299
Privacy 299
Control over Organization of Workspace 300
Control over Pace of Work 300
Satisfaction with Workspace 300
Musculoskeletal Pain 300
Visual Problems 300
ANALYSES 300
t tests 300
Multiple Regressions 302
Qualitative Data 304
Individual Work 304
Team Work 305
SUMMARY 305
CASE STUDY: WORKSTATION FEATURES THAT AFFECT
PROJECT TEAM EFFECTIVENESS 306
THE PROJECT 306
JOB DESIGN 307
WORKER EFFECTIVENESS 307
JOB TYPES 308
METHODS 301
Hypotheses 310
Data Collection and Analysis 310
Measures 311
Design Features and Capabilities 311
Productivity Outcomes 311
RESULTS 312
How to Read the Results 312
Results for Sales Project Team Workers 313
Results for Technical Support Work Team 314
DESIGN ELEMENTS TO CONSIDER 315
Environmental Control 315
Fit of Layout to Work Process 317
Storage 318
CONCLUSIONS 319
CHAPTER SUMMARY 319
11 The Organization and the Adaptive Facility 323
EXECUTIVE SUMMARY 323
INTRODUCTION 324
THE NATURAL SYSTEMS MODEL OF
ORGANIZATIONAL GROWTH 325
BREAKPOINT 326
FORMING 328
NORMING 326
INTEGRATION 330
REINVENTION 331
SYSTEMS MODEL OF ORGANIZATIONAL DESIGN 332
FACILITY DESIGN FOR ORGANIZATIONAL CHANGE 338
CASE STUDIES 340
STRATEGIC REALIGNMENT OF SERVICE
OPERATORS SPACE 340
STRATEGIC REALIGNMENT OF SERVICE
PROVIDERS WORKSPACE 343
EMERGING ORGANIZATIONAL DESIGNS 346
CHANGE AGENTS 347
METAPHOR FOR UNDERSTANDING
ORGANIZATIONS 348
METAPHOR CASE STUDIES 349
Methodology 350
Analysis 351
Case Study: Circus Metaphor 351
In the Spotlight 351
The Clowns 352
Three Rings 353
Folding the Tent 354
Case Study: Town Square, 1890s 354
The Square 354
The Barrio 355
City Planning 356
Case Study: The Cruise Ship 356
Nice Amenities 356
Cramped Quarters 357
Changing Course 358
Case Study: The Hockey Team 358
The Players 358
The Action 359
The Rink 359
ALIGNING THE FACILITY WITH THE BUSINESS
THROUGH WAYFINDING SYSTEMS 360
INTRODUCTION 360
The Wayfinding Problem 3 61
The Wayfinding Model 363
The Cognitive Map 363
Environmental Features 364
RESEARCH ON YAH MAPS AND SIGNAGE 367
User Group and Situational Considerations 370
Informational Needs of the User Group 370
The Purpose of a Typical Visit 370
User Group Characteristics and Capabilities 371
DESIGN CRITERIA FOR YAH MAPS 371
RECENT EXAMPLES OF YAH MAP
IMPLEMENTATION 375
SUMMARY 378
CHAPTER SUMMARY 379
REFERENCES 381
INDEX 397
|
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| spelling | O'Neill, Michael Verfasser aut Ergonomic design for organizational effectiveness Michael O'Neill Boca Raton [u.a.] Lewis 1998 407 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Ergonomie gtt Human beings Effect of environment on Human engineering Labor productivity System design Work environment Ergonomie (DE-588)4015249-2 gnd rswk-swf Ergonomie (DE-588)4015249-2 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008254694&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | O'Neill, Michael Ergonomic design for organizational effectiveness Ergonomie gtt Human beings Effect of environment on Human engineering Labor productivity System design Work environment Ergonomie (DE-588)4015249-2 gnd |
| subject_GND | (DE-588)4015249-2 |
| title | Ergonomic design for organizational effectiveness |
| title_auth | Ergonomic design for organizational effectiveness |
| title_exact_search | Ergonomic design for organizational effectiveness |
| title_full | Ergonomic design for organizational effectiveness Michael O'Neill |
| title_fullStr | Ergonomic design for organizational effectiveness Michael O'Neill |
| title_full_unstemmed | Ergonomic design for organizational effectiveness Michael O'Neill |
| title_short | Ergonomic design for organizational effectiveness |
| title_sort | ergonomic design for organizational effectiveness |
| topic | Ergonomie gtt Human beings Effect of environment on Human engineering Labor productivity System design Work environment Ergonomie (DE-588)4015249-2 gnd |
| topic_facet | Ergonomie Human beings Effect of environment on Human engineering Labor productivity System design Work environment |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008254694&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT oneillmichael ergonomicdesignfororganizationaleffectiveness |