Information technology for management:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
McGraw-Hill
1997
|
| Ausgabe: | 6. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIX, 714 S. Ill., graph. Darst. |
| ISBN: | 0070390614 |
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Datensatz im Suchindex
| _version_ | 1804126783273959424 |
|---|---|
| adam_text | IV • CONTENTS
^^^]j|U| Organization Issues 63
CHAPTER 4 The Impact of Information An Example of Technology for Competitive
Technology on the Advantage 111
Organization 65 Integrating Technology with the Business
Environment 113
Benefits for the Organization 67 Managing Information Technology 115
Gaming a Competitive Edge 67 Technology for Structuring the Organization 116
Increasing Revenues 67 Searching for Competitive Advantage 120
Reducing Costs 68 Integrating Technology and Decision Making 121
mprovmg Profits 68 A Coy Je p|an for rnyformation Technology 121
Improving Quality 68 Structuring the Technology Subunit 121
Creating New Opportunities 69 Hardware Software, and Network Architecture
Impact on Organization Structure 69 Issues for Management 123
Formal Versus Informal Organization 69 New Applications, New Choices 124
Modern Organizations 70 Operating Information Services 124
Organizational Structure and Design 70 Source of Services 125
Mintzberg s Model 72 Making Changes 127
The Impact of IT on the Organization 73 Control 127
How Technology Creates Flexibility 73 The Role of Management Committees 128
What Is Organizational Flexibility? 74 Chapter Summary 129
Impact on Flexibility 74 , ,. .. , .. ., .._
. t *• t u i r 4.L. n i i a Implications for Management 129
Information Technology Runs the Airline 74 ,_ ... , , __
Co opting the Travel Agent 76 Kfy Word 3D° ..
Technology Transforms the Securities Industry 77 ^commended Reading 130
Natural Growth Generates an Impact 79 Discussion Questions 131
Conclusions 79 Chapter 5 Project: Strategic Advantage 132
Creating New Types of Organizations 80
Examples of Designs Using IT Variables 84 CHAPTER 6 International Business and
Adding People to the Design 88 Information Technology 133
Building a T Form Organization 91 The |mpact of G|oba|ization on Business 135
PeopeinteT Form 91 International Business Strategies 135
Adopting the T Form: An Example 91 Multinational 135
The Impact of Technology on Markets 96 Global 136
Chapter Summary 97 International 136
Implications for Management 98 Transnational 136
Key Words 98 Key Issues in an International Environment 136
Recommended Reading 98 Information Needs 136
Discussion Questions 99 Implementing International IT 137
Chapter 4 Project: User Support 100 Managing Information Technology Internationally 139
Concentrate on Interorganizational Linkages 140
CHAPTER 5 Strategic Issues of Establish Global Systems Development Skills 140
Information Technology 101 ?ujldAa? M^^ 140
3 Take Advantage of Liberalized Electronic
Information Technology and Corporate Strategy 103 Communications 141
Integrating IT and Strategy 103 Strive for Uniform Data 141
Some Examples 104 Develop Guidelines for Shared Versus Local
Some Generic Strategies 105 Systems 142
A Framework for the Strategic Use of IT 107 Three Examples 142
Capitalizing on Information Technology 109 Standard Pharmaceuticals International 142
Sustaining a Competitive Edge 110 Asea Brown Boveri 144
CONTENTS • V
Air Products and Chemicals 145 Implications for Management 153
Business Models and IT Management 146 Key Words 153
Technology for the International Business 150 Recommended Reading 153
Chapter Summary 152 Discussion Questions 154
Chapter 6 Project: Implications of NAFTA 155
^^^g^2SSMSH Information Technology 157
CHAPTER 7 The Fundamentals 159 CHAPTER 9 Software Is the Key 201
The Components of a Personal Computer 161 Managerial Concerns 202
Primary Memory or RAM 162 Programming Languages 204
The Arithmetic Basis of Computers 163 The Contribution of Higher Level Languages 205
How Memory Is Organized 164 An Example of a Special Purpose Language 211
Memory Technology 165 Fourth Generation Languages Ease
The Central Processing Unit 166 Programming 212
Doing Arithmetic 166 Package Programs Are Another Alternative 213
How Does the CPU Work? 167 The Operating System 215
An Instruction Set 169 Early Systems 216
CISC Versus RISC 171 The Next Steps 219
What Makes a Chip Perform? 172 Evolutionary Advances 222
What Techniques Increase Speed? 177 Operating Systems for Smaller Computers 223
Chapter Summary 179 Chapter Summary 227
Implications for Management 180 Implications for Management 227
Key Words 180 Key Words 228
Recommended Reading 181 Recommended Reading 228
Discussion Questions 181 Discussion Questions 229
Chapter 7 Project: Simon Marshall Associates 182 Chapter 9 Project: Simon Marshall Associates 230
CHAPTER 8 A Proliferation of Computers 183 CHAPTER 10 Database Management 231
Implications for Managers 184 File Elements 232
The Computers of Today 185 Data 232
The Rise of the Mainframe 185 Direct Access Files 234
Powerful Supercomputers 188 Storage Media 234
Minis: The Beginning of the Revolution 188 Finding Data on the File 235
The Personal Computer Has Changed More Complex Access 236
Everything 189 Enter Database Management Software 239
The Server 189 Benefits of the Relational Model 239
Massively Parallel Computers 190 An Example 239
A Personal Assistant 190 Normalization 241
Why So Many Types of Computers? 192 SQL 244
Input and Output 193 Databases in Systems Design 246
Input Only Devices 193 Data Modeling 246
Output Devices 195 The Role of the Database Administrator 249
Reducing a Bottleneck 196 DBMSs in Building Systems 250
Chapter Summary 196 Distributed Databases 250
Implications for Management 197 Chapter Summary 251
Key Words 198 Implications for Management 252
Recommended Reading 198 Key Words 252
Discussion Questions 198 Recommended Reading 253
Chapter 8 Project: Simon Marshall Associates 199 Discussion Questions 253
vi • CONTENTS
Chapter 10 Project: Database Assignment Implications for Management 319
Part I 255 Key Words 320
Part II 256 Recommended Reading 320
Discussion Questions 320
CHAPTERJJ, Communications 259
Communications Between Computers 261 CHAPTER 13 Information Technology
Codes 261 ——— Architectures 323
Transmission Modes 262
Direction of Transmission 263 What Is Hardware and Software Architecture? 325
How Are Signals Represented? 263 Mainframes for High Volume 327
Speed of Transmission 266 The Midrange Computer Is (Usually) Smaller 328
What Is a Protocol? 266 The PC Is Totally Different 328
Summary 267 How Do You Share? 330
Networks 269 Power to the Desktop with a Friendly
Network Configurations 270 Interface 331
Local Area Networks 270 Moving Toward the Client Server Model 331
TCP/IP: A Network Protocol 273 Examples of Different Architectures 334
Going Wireless 274 Competitive Reservation Systems 334
Voice Considerations 275 A Broker Workstation 335
The Advantages of Networks for Business 275 Chevron Canada Client Server Model 336
What Are the Alternatives for Wide Area Comparing the Applications 337
Communications? 276 Matching Design to an Architecture 339
Why Develop Private Networks? 278 When the Architecture Is a Given 339
The Contribution of Communications 279 Suggested Guidelines 339
Electronic Mail As a Communications Tool 280 Deahn9 wlth the Problem of Data 341
Electronic Data Interchange 280 Future Trends in Architecture 341
Beyond the Model T 281 Chapter Summary 342
Building an Electronic Market 282 Implications for Management 343
Transforming Organizations and the Economy 283 Key Words 343
Chapter Summary 284 Recommended Reading 343
Implications for Management 286 Discussion Questions 344
Key Words 286 Chapter 13 Project: Simon Marshall
Recommended Reading 287 Associates 344
Discussion Questions 287
Chapter 11 Project: Database Assignment, CHAPTER 14 System Alternatives and
Part III 288 Acquisitions 345
The Industry 346
CHAPTER 12 Networks and Electronic To Buy or Not: Major Applications 348
Commerce 291 Tpe Decision Context 348
Processing 351
The Impact of Communications Technology 292 The Services Industry 351
Building Networks 293 What Sources Should Be Selected? 353
Commercial Network Providers 295 Hardware 353
A National Network Infrastructure: The Minitel Software 354
System 296 The Rros and Cons of Outsourcing 355
Internet: A Case of Phenomenal Growth 300 Strategies for Acquiring Equipment and
Intranets 310 Services 356
The Potential of Electronic Commerce 310 Evaluating Performance 357
The Impact of Networks 316 Acquisition of a Midrange to Large Computer 357
Implications 317 Developing a Request for Proposals 358
Chapter Summary 319 Evaluating the Proposal 359
CONTENTS • Vii
Purchasing Other Computers 359 An Example 365
Dealing with Obsolescence 361 Chapter Summary 367
Packages for Large and Midrange Computers 361 Implications for Management 367
Establishing Criteria 363 Key Words 368
Making a Final Decision 364 Recommended Reading 368
Packages for PCs 364 Discussion Questions 368
Software for Networks 365 Chapter 14 Project: Buying a PC 370
)^^H£LJH2i systems Analysis and Design 373
CHAPTER 15 Building Systems: Creativity Content Format 416
with Technology 375 Determining Feasibility and Choosing an
T, . . _ . _,_, Alternative 417
The Design Task 376 r , .. , ... .._
.... ,a. _ . _. _, ,_, Selection Committee 417
What Is a System? 377 Problems with Committees 417
Multiuser Versus Single User Design 379
. . _ . ,., ~ i ,„„ Se ectinq an Apphcation 418
A Systems Design Life Cyce 380 n .^. ~ ¦• , , . „,„
3 u 3 Providing Decision Information 419
The Roles of Managers, Users, and Designers 382 Mak| tne Decision 420
Potential Pitfalls in the Life Cycle 387 .. , , . c . . . . „ ,
3 Undertaking Systems Analysis 421
User Oriented Design 387 m^*i c * r. ¦ m
_ , . . , = _ . .... .__ Undertaking Systems Desiqn 421
Prob ems with the Conventional View 387 n u , , „ nM .,,
_ . _ ^_,, Results of the Desiqn Process 422
Design Team 388 , f
_ _ .. , . , . j r, • Tnn General Design Considerations 422
Data Collection for Analysis and Des,gn 389 Client Server Design 422
Observation 389 Graphical User Interfaces (GUIs) 424
interviews 390 other , AU
Questionnaires 390 Hand|| Errors ^
Comparing the Alternatives 390 R k 426
Structured Versus Object Oriented Design 391 Security and Fraud 427
The Role of Structured Design 391 Computer Aided Software Engineering 427
Data Flow Diagrams 393 Upper CASE 428
An Example of Structured Design 393 Lo^er CASE 42g
Object Oriented Design 397
A Comparison of Approaches 400 Chapter Summary 430
Chapter Summary 401 Implications for Management 430
,,¦.,.. * ,n , Key Words 431
Implications for Management 402 Recommended Reading 431
Key Words 402 Discussion Questions 431
Recommended Reading 402 ch ;6 . ms p
Discussion Questions 403 p obi ms 433
Chapter 15 Projects: A Group Design Project 404
Defining a System for Simon Marshall 406 ,„„. ..~.», « ~ „. ..
y APPENDIX A Designing a Distributed
CHAPTER 16 Building Systems: Further Client Server System 437
Developments 407 The Hardserve Case Study 437
Systems Analysis 408
c at ur c, a ,,n The Existing System 438
Survey and Feasibility Study 410 Problems 438
Costs and Benefits of New Systems 410 „ r . , . ,n
. , . . . ._ ... Decision Considerations 439
Another View of the nvestment in IT 414 . , .¦ r. .,„
., ., . r .u ,. .,c Information Flows 439
Identifying Systems Alternatives 415
Organizational Impact 415 A Distributed System 440
Technological Feasibility 416 Systems Design 440
System Specifications 442
vili • CONTENTS
Systems Overview: The Local Store 442 CHAPTER 18 Reengineering: Changing
Sales 442 Businesses and Business
Inventory Control 444 Processes 487
Connecting to the Warehouse 445
Inquiries 446 What Is Reengineering? 488
Systems Overview: The Warehouse 446 What Is a Process? 489
Filling Orders 448 Reengineering a Process at Mutual Benefit Life 490
Purchasing 449 Reengineering a Process at Merrill Lynch 491
Other Processes 450 The Old System 492
The Database 450 A New System 497
Input and Output 452 Evaluation 499
Summary 452 Reengineering the Entire Firm at Oticon 501
.„ ,. ^ , .. . ^ . ,_ . „_,_ Reengineering the Entire Firm at Lithonia Lighting 504
APPENDIX B An Object Or.ented Example 455 |mp|,ycat|onsy 506
Objects and Classes 456 Chapter Summary 507
Creating Subsystems 460 Implications for Management 508
Observations 464 Key Words 508
Recommended Reading 508
CHAPTER 17 Enhancing the Life Cycle 465 Discussion Questions 509
For Whom Are These Approaches Intended? 466
Fourth Generation Languages 467 CHAPTER19 Implementing Change 511
General Packages 468 Potential Pitfalls 512
Dedicated Packages 469 Implementation 514
Advantages of Packages 470 What Is Implementation? 514
Disadvantages of Packages 471 Success or Failure 515
Package Design 472 Research on Implementation 516
A Classification Framework for Packages 473 A Model of Implementation 516
An Example of a Package 475 The Implementation Process 518
Acquiring Packages 477 An Implementation Strategy 520
Implementing Packages 477 The Role of Design Teams 520
Conclusions 479 An Implementation Framework 521
Prototyping 479 Some Examples 524
How to Develop a Prototype 480 Implementing IT Based Changes in the
An Example 481 Organization 527
Chapter Summary 482 Balancing Costs and Benefits 528
Implications for Management 484 Motivating Organizational Change 530
Key Words 484 A Change Program 531
Recommended Reading 484 Chapter Summary 534
Discussion Questions 485 Implications for Management 535
Chapter 77 Project: Fourth Generation /Cey Words 535
Languages 486 Recommended Reading 535
Discussion Questions 536
Chapter 19 Project: A Systems Survey 537
J^^a^/ESSSM Exciting Directions in Systems 539
CHAPTER 20 Supporting Users 541 Supporting Users 545
ru n (,, a ?• •*¦ c/n The Data Warehouse 547
The Range of User Activities 542
Will Users Design the Entire System? 545 Pollcy lssues for Management 548
CONTENTS • ix
Support 548 Multimedia for Business, Education, and
Making Mistakes 548 Entertainment 576
Standards 548 What Is Digital Convergence? 578
Data Access 548 Hypertext: The Engine for Multimedia? 581
Is Computing the Right Use of Time? 549 Chapter Summary 583
Benefits from Encouraging Users 549 Implications for Management 584
Chapter Summary 549 Key Words 584
Implications for Management 550 Recommended Reading 585
Key Words 550 Discussion Questions 585
Recommended Reading 551 Chapter 21 Project: A Decision Support System 586
Discussion Questions 551
Chapter 20 Project: Choosing a 4GL 552 CHAPTER 22 Intelligent Systems 587
_ ,. __ _ . _ Artificial Intelligence 588
CHAPTER 21 Organization Support Systems: A| Versus Tradltl0na| Programs 588
DSSs, GDSSs, EISs, Groupware, Expert Systems: Applied Al 589
and Multimedia 553 Components of Expert Systems 590
Decision Support Systems 554 Knowledge Representation 590
Some Examples 555 The Inference Engine 591
DSS Design 555 Systems Development 591
Further Examples of DSSs 557 I^d^T 65 t59 , „
Yield Management: How to Overbook AES0P: A SVstem for Stock °Ptlons Prlcin9 598
Gracefully 557 Neural Networks 604
Distributing the Gas at APC 562 Case Based Reasoning 607
The Promise of DSSs 564 Genetic Algorithms 607
Executive Information Systems 564 Chapter Summary 610
Group Decision Support Systems 566 Implications for Management 611
Technology Assisted Meetings 567 „_,.;„ _,¦
a ...... ... cro Recommended Reading 611
Groupware and Organizational Intelligence 568 Discussion Questions 612
Chapter 22 Project: Expert Systems 612
^^^ESSSH Issues for Senior Management 615
CHAPTER 23 Management Control of Recommended Reading 635
Information Technology 617 Discussion Questions 635
Chapter 22 Project: Organizational Control 636
Management Control 618
Control Theory 61 8
Control in the Organization 619 CHAPTER 24 Information Technology Issues
Failure of Control 621 for Management 637
Information and Control 621
Control of Systems Development 623 Management in a Technological Environment 638
r t . , . / What Do CEOs Think? 638
Control of Operations 624 A po||tJca| Mode| of |nformat|On Techno|ogy 638
Auditing Information Systems 630 The ch|ef |nforrnatlon officer 640
Management Issues 630 A Vision and Plan for IT 643
Security Issues: Viruses, Worms, and Other Outsourcing Revisited 645
Creatures 631 How Much to Invest in IT 647
Chapter Summary 633 A Summary of Issues in Managing IT 650
Implications for Management 634 The Changing World of Information 651
Key Words 634 Action Plan 652
X • CONTENTS
Use IT Design Variables to Structure the The Impact of IT 664
Organization 652 Some Suggested Solutions 668
Determine and Communicate Corporate Strategy Ethics and Information Technology 671
652 jhe Future of Information Technology 673
Chapter Summary 653 Hardware and Software 673
Implications for Management 654 Communications 674
Key Words 654 Multimedia 675
Recommended Reading 654 Virtual Reality 675
Discussion Questions 655 Chapter Summary 676
Chapter 24 Project: The CIO 656 Implications for Management 677
Key Words 678
CHAPTER 25 Societal Implications and Recommended Reading 678
Future Trends 657 Discussion Questions 678
Social Responsibilities 658 ^f/5 Pr°if£:nAn lnformation Technology
Technology 658 D.chotomy 680
Applications of IT 661
Glossary 681 Sources for Applications Briefs 694
Bibliography 690 Index 696
|
| any_adam_object | 1 |
| author | Lucas, Henry C. |
| author_facet | Lucas, Henry C. |
| author_role | aut |
| author_sort | Lucas, Henry C. |
| author_variant | h c l hc hcl |
| building | Verbundindex |
| bvnumber | BV012170262 |
| callnumber-first | T - Technology |
| callnumber-label | T58 |
| callnumber-raw | T58.6.L815 1997 |
| callnumber-search | T58.6.L815 1997 |
| callnumber-sort | T 258.6 L815 41997 |
| callnumber-subject | T - General Technology |
| classification_rvk | QP 345 |
| ctrlnum | (OCoLC)36307609 (DE-599)BVBBV012170262 |
| dewey-full | 658.4/038/011 658.4/038/01121 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/038/011 658.4/038/011 21 |
| dewey-search | 658.4/038/011 658.4/038/011 21 |
| dewey-sort | 3658.4 238 211 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 6. ed. |
| format | Book |
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| id | DE-604.BV012170262 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:22:56Z |
| institution | BVB |
| isbn | 0070390614 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008245145 |
| oclc_num | 36307609 |
| open_access_boolean | |
| owner | DE-703 DE-521 |
| owner_facet | DE-703 DE-521 |
| physical | XIX, 714 S. Ill., graph. Darst. |
| publishDate | 1997 |
| publishDateSearch | 1997 |
| publishDateSort | 1997 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Lucas, Henry C. Verfasser aut Information technology for management Henry C. Lucas 6. ed. New York [u.a.] McGraw-Hill 1997 XIX, 714 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Administracao larpcal Sistemas de informacao larpcal Management information systems Information technology -- Management Informationstechnik (DE-588)4026926-7 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Informationstechnik (DE-588)4026926-7 s Management (DE-588)4037278-9 s DE-604 Unternehmen (DE-588)4061963-1 s Managementinformationssystem (DE-588)4074518-1 s 1\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008245145&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Lucas, Henry C. Information technology for management Administracao larpcal Sistemas de informacao larpcal Management information systems Information technology -- Management Informationstechnik (DE-588)4026926-7 gnd Management (DE-588)4037278-9 gnd Unternehmen (DE-588)4061963-1 gnd Managementinformationssystem (DE-588)4074518-1 gnd |
| subject_GND | (DE-588)4026926-7 (DE-588)4037278-9 (DE-588)4061963-1 (DE-588)4074518-1 |
| title | Information technology for management |
| title_auth | Information technology for management |
| title_exact_search | Information technology for management |
| title_full | Information technology for management Henry C. Lucas |
| title_fullStr | Information technology for management Henry C. Lucas |
| title_full_unstemmed | Information technology for management Henry C. Lucas |
| title_short | Information technology for management |
| title_sort | information technology for management |
| topic | Administracao larpcal Sistemas de informacao larpcal Management information systems Information technology -- Management Informationstechnik (DE-588)4026926-7 gnd Management (DE-588)4037278-9 gnd Unternehmen (DE-588)4061963-1 gnd Managementinformationssystem (DE-588)4074518-1 gnd |
| topic_facet | Administracao Sistemas de informacao Management information systems Information technology -- Management Informationstechnik Management Unternehmen Managementinformationssystem |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008245145&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT lucashenryc informationtechnologyformanagement |