Managing diversity in health care:
Gespeichert in:
Hauptverfasser: | , |
---|---|
Format: | Buch |
Sprache: | English |
Veröffentlicht: |
San Francisco
Jossey-Bass
1998
|
Ausgabe: | 1. ed. |
Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis |
Beschreibung: | XXV, 271 S. |
ISBN: | 0787940410 |
Internformat
MARC
LEADER | 00000nam a2200000 c 4500 | ||
---|---|---|---|
001 | BV012136327 | ||
003 | DE-604 | ||
005 | 00000000000000.0 | ||
007 | t | ||
008 | 980903s1998 |||| 00||| eng d | ||
020 | |a 0787940410 |9 0-7879-4041-0 | ||
035 | |a (OCoLC)38573847 | ||
035 | |a (DE-599)BVBBV012136327 | ||
040 | |a DE-604 |b ger |e rakddb | ||
041 | 0 | |a eng | |
049 | |a DE-12 |a DE-19 | ||
050 | 0 | |a RA418.5.T73 | |
082 | 0 | |a 362.1/089/00973 |2 21 | |
100 | 1 | |a Gardenswartz, Lee |e Verfasser |4 aut | |
245 | 1 | 0 | |a Managing diversity in health care |c Lee Gardenswartz ; Anita Rowe |
250 | |a 1. ed. | ||
264 | 1 | |a San Francisco |b Jossey-Bass |c 1998 | |
300 | |a XXV, 271 S. | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
650 | 4 | |a Minderheit | |
650 | 4 | |a Cross-Cultural Comparison |z United States | |
650 | 4 | |a Delivery of Health Care |z United States | |
650 | 4 | |a Health Services |z United States | |
650 | 4 | |a Minorities |x Health and hygiene |z United States | |
650 | 4 | |a Minorities |x Medical care |z United States | |
650 | 4 | |a Minority Groups |z United States | |
650 | 4 | |a Transcultural medical care |z United States | |
650 | 0 | 7 | |a Ethnische Identität |0 (DE-588)4153096-2 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Nationale Minderheit |0 (DE-588)4039409-8 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Ärztliche Behandlung |0 (DE-588)4198233-2 |2 gnd |9 rswk-swf |
651 | 4 | |a USA | |
651 | 7 | |a USA |0 (DE-588)4078704-7 |2 gnd |9 rswk-swf | |
689 | 0 | 0 | |a USA |0 (DE-588)4078704-7 |D g |
689 | 0 | 1 | |a Nationale Minderheit |0 (DE-588)4039409-8 |D s |
689 | 0 | 2 | |a Ärztliche Behandlung |0 (DE-588)4198233-2 |D s |
689 | 0 | |5 DE-604 | |
689 | 1 | 0 | |a Ärztliche Behandlung |0 (DE-588)4198233-2 |D s |
689 | 1 | 1 | |a Ethnische Identität |0 (DE-588)4153096-2 |D s |
689 | 1 | |5 DE-604 | |
700 | 1 | |a Rowe, Anita |e Verfasser |4 aut | |
856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008219730&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
999 | |a oai:aleph.bib-bvb.de:BVB01-008219730 |
Datensatz im Suchindex
_version_ | 1804126745047072768 |
---|---|
adam_text | Contents
Acknowledgments xi
The Authors xiii
Introduction xv
Wholeness and Well Being: In the Eye of the Beholder
• Organization of the Contents • How to Use This Book
1. Why Diversity Is Good for Business: 1
Marketplace and Workforce Issues
Demographic Changes: An Increasingly Complex Patient
and Employee Base • What These Population Shifts Mean to
Health Care • Meeting New Contractor and Managed Care
Requirements • Analyzing the Challenges and Opportunities
That Diversity Brings
2. The Dimensions of Health Care Diversity 13
Personality: The Unique Core • Internal Dimensions of
Diversity: Powerful Influences of Identity, Opportunity, and
Expectations • External Dimensions • Organizational
Dimensions • Analyzing the Impact of Diversity Dimensions
in Your Organization • Analyzing the Impact of Your Own
Diversity Dimensions on You as a Health Care Professional
• Analyzing Your Own Attitudes Toward Differences
VIII CONTENTS
3. The Truth About Cultural Programming 38
Realities of Cultural Programming • Dimensions of Culture
That Influence Behavior • Questioning and Expanding Your
Own Assumptions
4. Achieving Practical Cultural Literacy 62
Factors That Influence Adherence to Norms • Definition
and Perception of Illness and Health • Key Cultural Values
Affecting Care • Non Western Treatments • The Best of
Both Worlds • Beliefs About Illness, the Body, and Its
Functioning • Childbirth • Death and Dying • Family and
Its Role • Cultural Beliefs About Health, Disease, and Healers
5. Improving Communication in Diverse Environments 101
Language • Other Aspects of Communication
• Assessing Intercultural Hooks That Block Communication
• Learning About the Cultures You Serve • Getting Your
Message Across: Directions and Feedback • Soliciting
Information • Communicating Across Language Barriers
• Getting Help in Interpreting • Culturally Sensitive Medical
Interviews
6. Removing Stereotypes That Block 137
High Quality Care
The Realities of Stereotypes • The Realities of Human
Nature • Managing Your Biases: Suggestions for Fighting
Stereotypes
7. The Diversity Leadership Challenge 150
The Essentials of Diversity Leadership • Leadership Fulfilled:
Steps Toward Lasting Change
8. Overcoming Barriers to Change 175
Making Your Diversity Efforts Pay Off • Organizational Barriers
to Diversity
CONTENTS IX
9. Creative Organizational Problem Solving 203
Demographics Driven Marketing • Kaiser Permanente
Southern California Mentoring and Coaching • Providing
Health Care to the Underserved: A Revolutionary Plan
• A Systemic Commitment to Caring for the Underserved
Resources 221
Books About Diversity in Health Care • General Books
About Diversity • Books About African Americans • Books
About Men and Women and Gender Differences • Books About
Latinos • Books About Other Groups • Books About Customer
Service and Marketing in a Diverse Environment • Structured
Experiences, Games, and Training Activities • Diversity Videos
and Films • Diversity Assessment Tools and Instruments
• Periodicals, Journals, and Newsletters • Web Sites and Other
Resources
Notes 245
Index 255
|
any_adam_object | 1 |
author | Gardenswartz, Lee Rowe, Anita |
author_facet | Gardenswartz, Lee Rowe, Anita |
author_role | aut aut |
author_sort | Gardenswartz, Lee |
author_variant | l g lg a r ar |
building | Verbundindex |
bvnumber | BV012136327 |
callnumber-first | R - Medicine |
callnumber-label | RA418 |
callnumber-raw | RA418.5.T73 |
callnumber-search | RA418.5.T73 |
callnumber-sort | RA 3418.5 T73 |
callnumber-subject | RA - Public Medicine |
ctrlnum | (OCoLC)38573847 (DE-599)BVBBV012136327 |
dewey-full | 362.1/089/00973 |
dewey-hundreds | 300 - Social sciences |
dewey-ones | 362 - Social problems and services to groups |
dewey-raw | 362.1/089/00973 |
dewey-search | 362.1/089/00973 |
dewey-sort | 3362.1 289 3973 |
dewey-tens | 360 - Social problems and services; associations |
discipline | Soziologie |
edition | 1. ed. |
format | Book |
fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02114nam a2200553 c 4500</leader><controlfield tag="001">BV012136327</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">980903s1998 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0787940410</subfield><subfield code="9">0-7879-4041-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)38573847</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV012136327</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-12</subfield><subfield code="a">DE-19</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">RA418.5.T73</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">362.1/089/00973</subfield><subfield code="2">21</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Gardenswartz, Lee</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Managing diversity in health care</subfield><subfield code="c">Lee Gardenswartz ; Anita Rowe</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">San Francisco</subfield><subfield code="b">Jossey-Bass</subfield><subfield code="c">1998</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXV, 271 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Minderheit</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Cross-Cultural Comparison</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Delivery of Health Care</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Health Services</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Minorities</subfield><subfield code="x">Health and hygiene</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Minorities</subfield><subfield code="x">Medical care</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Minority Groups</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Transcultural medical care</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Ethnische Identität</subfield><subfield code="0">(DE-588)4153096-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Nationale Minderheit</subfield><subfield code="0">(DE-588)4039409-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Ärztliche Behandlung</subfield><subfield code="0">(DE-588)4198233-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">USA</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Nationale Minderheit</subfield><subfield code="0">(DE-588)4039409-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Ärztliche Behandlung</subfield><subfield code="0">(DE-588)4198233-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Ärztliche Behandlung</subfield><subfield code="0">(DE-588)4198233-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Ethnische Identität</subfield><subfield code="0">(DE-588)4153096-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Rowe, Anita</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008219730&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-008219730</subfield></datafield></record></collection> |
geographic | USA USA (DE-588)4078704-7 gnd |
geographic_facet | USA |
id | DE-604.BV012136327 |
illustrated | Not Illustrated |
indexdate | 2024-07-09T18:22:20Z |
institution | BVB |
isbn | 0787940410 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008219730 |
oclc_num | 38573847 |
open_access_boolean | |
owner | DE-12 DE-19 DE-BY-UBM |
owner_facet | DE-12 DE-19 DE-BY-UBM |
physical | XXV, 271 S. |
publishDate | 1998 |
publishDateSearch | 1998 |
publishDateSort | 1998 |
publisher | Jossey-Bass |
record_format | marc |
spelling | Gardenswartz, Lee Verfasser aut Managing diversity in health care Lee Gardenswartz ; Anita Rowe 1. ed. San Francisco Jossey-Bass 1998 XXV, 271 S. txt rdacontent n rdamedia nc rdacarrier Minderheit Cross-Cultural Comparison United States Delivery of Health Care United States Health Services United States Minorities Health and hygiene United States Minorities Medical care United States Minority Groups United States Transcultural medical care United States Ethnische Identität (DE-588)4153096-2 gnd rswk-swf Nationale Minderheit (DE-588)4039409-8 gnd rswk-swf Ärztliche Behandlung (DE-588)4198233-2 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Nationale Minderheit (DE-588)4039409-8 s Ärztliche Behandlung (DE-588)4198233-2 s DE-604 Ethnische Identität (DE-588)4153096-2 s Rowe, Anita Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008219730&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
spellingShingle | Gardenswartz, Lee Rowe, Anita Managing diversity in health care Minderheit Cross-Cultural Comparison United States Delivery of Health Care United States Health Services United States Minorities Health and hygiene United States Minorities Medical care United States Minority Groups United States Transcultural medical care United States Ethnische Identität (DE-588)4153096-2 gnd Nationale Minderheit (DE-588)4039409-8 gnd Ärztliche Behandlung (DE-588)4198233-2 gnd |
subject_GND | (DE-588)4153096-2 (DE-588)4039409-8 (DE-588)4198233-2 (DE-588)4078704-7 |
title | Managing diversity in health care |
title_auth | Managing diversity in health care |
title_exact_search | Managing diversity in health care |
title_full | Managing diversity in health care Lee Gardenswartz ; Anita Rowe |
title_fullStr | Managing diversity in health care Lee Gardenswartz ; Anita Rowe |
title_full_unstemmed | Managing diversity in health care Lee Gardenswartz ; Anita Rowe |
title_short | Managing diversity in health care |
title_sort | managing diversity in health care |
topic | Minderheit Cross-Cultural Comparison United States Delivery of Health Care United States Health Services United States Minorities Health and hygiene United States Minorities Medical care United States Minority Groups United States Transcultural medical care United States Ethnische Identität (DE-588)4153096-2 gnd Nationale Minderheit (DE-588)4039409-8 gnd Ärztliche Behandlung (DE-588)4198233-2 gnd |
topic_facet | Minderheit Cross-Cultural Comparison United States Delivery of Health Care United States Health Services United States Minorities Health and hygiene United States Minorities Medical care United States Minority Groups United States Transcultural medical care United States Ethnische Identität Nationale Minderheit Ärztliche Behandlung USA |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008219730&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
work_keys_str_mv | AT gardenswartzlee managingdiversityinhealthcare AT roweanita managingdiversityinhealthcare |