Design and management of service processes: keeping customers for life
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Reading, Mass. [u.a.]
Addison-Wesley
1996
|
| Ausgabe: | 1. printing |
| Schriftenreihe: | Engineering process improvement series
|
| Schlagworte: | |
| Beschreibung: | XXVII, 424 S. graph. Darst. |
| ISBN: | 0201633833 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV012127209 | ||
| 003 | DE-604 | ||
| 005 | 20221111 | ||
| 007 | t | ||
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| 020 | |a 0201633833 |9 0-201-63383-3 | ||
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| 084 | |a WIR 935f |2 stub | ||
| 100 | 1 | |a Ramaswamy, Rohit |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Design and management of service processes |b keeping customers for life |c Rohit Ramaswamy |
| 250 | |a 1. printing | ||
| 264 | 1 | |a Reading, Mass. [u.a.] |b Addison-Wesley |c 1996 | |
| 300 | |a XXVII, 424 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Engineering process improvement series | |
| 650 | 7 | |a Commerciële dienstverlening |2 gtt | |
| 650 | 7 | |a Dienstverlening |2 gtt | |
| 650 | 7 | |a Klantenservice |2 gtt | |
| 650 | 4 | |a Customer services |x Management | |
| 650 | 4 | |a Production planning | |
| 650 | 4 | |a Service industries |x Quality control | |
| 650 | 4 | |a Total quality management | |
| 650 | 0 | 7 | |a Dienstleistung |0 (DE-588)4012178-1 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| DE-BY-862_location | 2000 |
|---|---|
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| any_adam_object | |
| author | Ramaswamy, Rohit |
| author_facet | Ramaswamy, Rohit |
| author_role | aut |
| author_sort | Ramaswamy, Rohit |
| author_variant | r r rr |
| building | Verbundindex |
| bvnumber | BV012127209 |
| callnumber-first | H - Social Science |
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| callnumber-search | HF5415.5 |
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| callnumber-subject | HF - Commerce |
| classification_rvk | QQ 250 QR 560 |
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| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. printing |
| format | Book |
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| genre | (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV012127209 |
| illustrated | Illustrated |
| indexdate | 2024-08-01T10:50:21Z |
| institution | BVB |
| isbn | 0201633833 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008213147 |
| oclc_num | 35275908 |
| open_access_boolean | |
| owner | DE-N2 DE-703 DE-945 DE-91 DE-BY-TUM DE-91G DE-BY-TUM DE-862 DE-BY-FWS DE-92 DE-2070s DE-188 |
| owner_facet | DE-N2 DE-703 DE-945 DE-91 DE-BY-TUM DE-91G DE-BY-TUM DE-862 DE-BY-FWS DE-92 DE-2070s DE-188 |
| physical | XXVII, 424 S. graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Addison-Wesley |
| record_format | marc |
| series2 | Engineering process improvement series |
| spellingShingle | Ramaswamy, Rohit Design and management of service processes keeping customers for life Commerciële dienstverlening gtt Dienstverlening gtt Klantenservice gtt Customer services Management Production planning Service industries Quality control Total quality management Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4012178-1 (DE-588)4037278-9 (DE-588)4123623-3 |
| title | Design and management of service processes keeping customers for life |
| title_auth | Design and management of service processes keeping customers for life |
| title_exact_search | Design and management of service processes keeping customers for life |
| title_full | Design and management of service processes keeping customers for life Rohit Ramaswamy |
| title_fullStr | Design and management of service processes keeping customers for life Rohit Ramaswamy |
| title_full_unstemmed | Design and management of service processes keeping customers for life Rohit Ramaswamy |
| title_short | Design and management of service processes |
| title_sort | design and management of service processes keeping customers for life |
| title_sub | keeping customers for life |
| topic | Commerciële dienstverlening gtt Dienstverlening gtt Klantenservice gtt Customer services Management Production planning Service industries Quality control Total quality management Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Commerciële dienstverlening Dienstverlening Klantenservice Customer services Management Production planning Service industries Quality control Total quality management Dienstleistung Management Lehrbuch |
| work_keys_str_mv | AT ramaswamyrohit designandmanagementofserviceprocesseskeepingcustomersforlife |
THWS Schweinfurt Zentralbibliothek Lesesaal
| Signatur: |
2000 QQ 250 R165 |
|---|---|
| Exemplar 1 | ausleihbar Verfügbar Bestellen |
| Exemplar 2 | ausleihbar Verfügbar Bestellen |
| Exemplar 3 | ausleihbar Verfügbar Bestellen |
| Exemplar 4 | ausleihbar Verfügbar Bestellen |
| Exemplar 5 | ausleihbar Verfügbar Bestellen |
| Exemplar 6 | ausleihbar Verfügbar Bestellen |
| Exemplar 7 | ausleihbar Verfügbar Bestellen |
| Exemplar 8 | ausleihbar Verfügbar Bestellen |
| Exemplar 9 | ausleihbar Verfügbar Bestellen |