Call-Center-Management: Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | German English |
| Veröffentlicht: |
Wiesbaden
Gabler
1998
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 267 S. Ill., graph. Darst. |
| ISBN: | 340919570X |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV012091931 | ||
| 003 | DE-604 | ||
| 005 | 19981130 | ||
| 007 | t | ||
| 008 | 980810s1998 ad|| |||| 00||| ger d | ||
| 016 | 7 | |a 954026489 |2 DE-101 | |
| 020 | |a 340919570X |9 3-409-19570-X | ||
| 035 | |a (OCoLC)231772519 | ||
| 035 | |a (DE-599)BVBBV012091931 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 1 | |a ger |h eng | |
| 049 | |a DE-703 |a DE-384 |a DE-739 |a DE-1047 |a DE-1049 |a DE-473 |a DE-859 |a DE-1102 |a DE-12 |a DE-19 |a DE-526 |a DE-634 |a DE-525 |a DE-2070s | ||
| 084 | |a QP 344 |0 (DE-625)141865: |2 rvk | ||
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 084 | |a QP 621 |0 (DE-625)141912: |2 rvk | ||
| 100 | 1 | |a Cleveland, Brad |e Verfasser |4 aut | |
| 240 | 1 | 0 | |a Call center management on fast forward |
| 245 | 1 | 0 | |a Call-Center-Management |b Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern |c Brad Cleveland ; Julia Mayben ; Günter Greff |
| 246 | 1 | 3 | |a Call center management |
| 264 | 1 | |a Wiesbaden |b Gabler |c 1998 | |
| 300 | |a 267 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Callcenters |2 gtt | |
| 650 | 7 | |a Management |2 gtt | |
| 650 | 0 | 7 | |a Telemarketing |0 (DE-588)4215401-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Callcenter |0 (DE-588)4456666-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Telefonverkauf |0 (DE-588)4117183-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Unternehmen |0 (DE-588)4061963-1 |D s |
| 689 | 0 | 1 | |a Callcenter |0 (DE-588)4456666-9 |D s |
| 689 | 0 | 2 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Telefonverkauf |0 (DE-588)4117183-4 |D s |
| 689 | 1 | |5 DE-604 | |
| 689 | 2 | 0 | |a Telemarketing |0 (DE-588)4215401-7 |D s |
| 689 | 2 | |5 DE-604 | |
| 700 | 1 | |a Mayben, Julia |e Verfasser |4 aut | |
| 700 | 1 | |a Greff, Günter |d 1947- |e Verfasser |0 (DE-588)121233197 |4 aut | |
| 856 | 4 | 2 | |m DNB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008188872&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-008188872 | ||
Datensatz im Suchindex
| _version_ | 1804126697334767616 |
|---|---|
| adam_text |
|
| any_adam_object | 1 |
| author | Cleveland, Brad Mayben, Julia Greff, Günter 1947- |
| author_GND | (DE-588)121233197 |
| author_facet | Cleveland, Brad Mayben, Julia Greff, Günter 1947- |
| author_role | aut aut aut |
| author_sort | Cleveland, Brad |
| author_variant | b c bc j m jm g g gg |
| building | Verbundindex |
| bvnumber | BV012091931 |
| classification_rvk | QP 344 QP 620 QP 621 |
| ctrlnum | (OCoLC)231772519 (DE-599)BVBBV012091931 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02232nam a2200541 c 4500</leader><controlfield tag="001">BV012091931</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">19981130 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">980810s1998 ad|| |||| 00||| ger d</controlfield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">954026489</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">340919570X</subfield><subfield code="9">3-409-19570-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)231772519</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV012091931</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="1" ind2=" "><subfield code="a">ger</subfield><subfield code="h">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-703</subfield><subfield code="a">DE-384</subfield><subfield code="a">DE-739</subfield><subfield code="a">DE-1047</subfield><subfield code="a">DE-1049</subfield><subfield code="a">DE-473</subfield><subfield code="a">DE-859</subfield><subfield code="a">DE-1102</subfield><subfield code="a">DE-12</subfield><subfield code="a">DE-19</subfield><subfield code="a">DE-526</subfield><subfield code="a">DE-634</subfield><subfield code="a">DE-525</subfield><subfield code="a">DE-2070s</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 344</subfield><subfield code="0">(DE-625)141865:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 621</subfield><subfield code="0">(DE-625)141912:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Cleveland, Brad</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="240" ind1="1" ind2="0"><subfield code="a">Call center management on fast forward</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Call-Center-Management</subfield><subfield code="b">Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern</subfield><subfield code="c">Brad Cleveland ; Julia Mayben ; Günter Greff</subfield></datafield><datafield tag="246" ind1="1" ind2="3"><subfield code="a">Call center management</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Wiesbaden</subfield><subfield code="b">Gabler</subfield><subfield code="c">1998</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">267 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Callcenters</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Management</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Telemarketing</subfield><subfield code="0">(DE-588)4215401-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Callcenter</subfield><subfield code="0">(DE-588)4456666-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Telefonverkauf</subfield><subfield code="0">(DE-588)4117183-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Callcenter</subfield><subfield code="0">(DE-588)4456666-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Telefonverkauf</subfield><subfield code="0">(DE-588)4117183-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="2" ind2="0"><subfield code="a">Telemarketing</subfield><subfield code="0">(DE-588)4215401-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Mayben, Julia</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Greff, Günter</subfield><subfield code="d">1947-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)121233197</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">DNB Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008188872&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-008188872</subfield></datafield></record></collection> |
| id | DE-604.BV012091931 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:21:34Z |
| institution | BVB |
| isbn | 340919570X |
| language | German English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008188872 |
| oclc_num | 231772519 |
| open_access_boolean | |
| owner | DE-703 DE-384 DE-739 DE-1047 DE-1049 DE-473 DE-BY-UBG DE-859 DE-1102 DE-12 DE-19 DE-BY-UBM DE-526 DE-634 DE-525 DE-2070s |
| owner_facet | DE-703 DE-384 DE-739 DE-1047 DE-1049 DE-473 DE-BY-UBG DE-859 DE-1102 DE-12 DE-19 DE-BY-UBM DE-526 DE-634 DE-525 DE-2070s |
| physical | 267 S. Ill., graph. Darst. |
| publishDate | 1998 |
| publishDateSearch | 1998 |
| publishDateSort | 1998 |
| publisher | Gabler |
| record_format | marc |
| spelling | Cleveland, Brad Verfasser aut Call center management on fast forward Call-Center-Management Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern Brad Cleveland ; Julia Mayben ; Günter Greff Call center management Wiesbaden Gabler 1998 267 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Callcenters gtt Management gtt Telemarketing (DE-588)4215401-7 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Callcenter (DE-588)4456666-9 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Telefonverkauf (DE-588)4117183-4 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Callcenter (DE-588)4456666-9 s Management (DE-588)4037278-9 s DE-604 Telefonverkauf (DE-588)4117183-4 s Telemarketing (DE-588)4215401-7 s Mayben, Julia Verfasser aut Greff, Günter 1947- Verfasser (DE-588)121233197 aut DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008188872&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Cleveland, Brad Mayben, Julia Greff, Günter 1947- Call-Center-Management Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern Callcenters gtt Management gtt Telemarketing (DE-588)4215401-7 gnd Unternehmen (DE-588)4061963-1 gnd Callcenter (DE-588)4456666-9 gnd Management (DE-588)4037278-9 gnd Telefonverkauf (DE-588)4117183-4 gnd |
| subject_GND | (DE-588)4215401-7 (DE-588)4061963-1 (DE-588)4456666-9 (DE-588)4037278-9 (DE-588)4117183-4 |
| title | Call-Center-Management Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern |
| title_alt | Call center management on fast forward Call center management |
| title_auth | Call-Center-Management Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern |
| title_exact_search | Call-Center-Management Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern |
| title_full | Call-Center-Management Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern Brad Cleveland ; Julia Mayben ; Günter Greff |
| title_fullStr | Call-Center-Management Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern Brad Cleveland ; Julia Mayben ; Günter Greff |
| title_full_unstemmed | Call-Center-Management Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern Brad Cleveland ; Julia Mayben ; Günter Greff |
| title_short | Call-Center-Management |
| title_sort | call center management leitfaden fur aufbau organisation und fuhrung von teleservicecentern |
| title_sub | Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern |
| topic | Callcenters gtt Management gtt Telemarketing (DE-588)4215401-7 gnd Unternehmen (DE-588)4061963-1 gnd Callcenter (DE-588)4456666-9 gnd Management (DE-588)4037278-9 gnd Telefonverkauf (DE-588)4117183-4 gnd |
| topic_facet | Callcenters Management Telemarketing Unternehmen Callcenter Telefonverkauf |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008188872&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT clevelandbrad callcentermanagementonfastforward AT maybenjulia callcentermanagementonfastforward AT greffgunter callcentermanagementonfastforward AT clevelandbrad callcentermanagementleitfadenfuraufbauorganisationundfuhrungvonteleservicecentern AT maybenjulia callcentermanagementleitfadenfuraufbauorganisationundfuhrungvonteleservicecentern AT greffgunter callcentermanagementleitfadenfuraufbauorganisationundfuhrungvonteleservicecentern AT clevelandbrad callcentermanagement AT maybenjulia callcentermanagement AT greffgunter callcentermanagement |