Software failure, management failure: amazing stories and cautionary tales
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Chichester [u.a.]
Wiley
1996
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | X, 197 S. graph. Darst. |
| ISBN: | 0471951137 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTENTS
Preface ix
Acknowledgements xi
1 Introduction 1
Why a book on information systems failures? 2
Who should read this book? 3
What is an information systems failure? 3
Rationale for selection of case studies 4
Structure of the book 5
A note on sources 6
Future editions 6
2 The Performing Right Society PROMS 7
Chronology of major events 8
Introduction 9
The PROMS development 10
Causes of the PROMS failure 14
A Question of Competence 15
Advice 15
Project feasibility 16
Project management 16
Database design 16
Attitude problems 17
Lessons of the PROMS experience 18
Organizational lessons 19
Organizational Structure 19
Project reviews 21
Human factors 21
Variations on a theme—the California DMV disaster ... 23
References 24
vi CONTENTS
3 Confirm computerized reservation system 27
Introduction 29
A short history of SABRE 30
Chronology of major events 28
The Confirm development 31
Causes of the Confirm disaster 37
Lessons of the Confirm experience 38
Variations on a theme—SNCF and the Socrates reservation
system 42
References 45
4 The London Ambulance Service computerized despatch system . . 47
Introduction 49
Chronology of major events 48
The computer aided despatch development 50
System specification and supplier selection 56
System design and build 59
Staff changes and training 63
System testing 67
Implementation 68
Line operation 73
Causes o{ the LAS despatch system failure 74
Lessons of the LAS experience 84
Postscript 90
Variations on a theme—the Denver baggage disaster ... 91
References 93
5 The London Stock Exchange TAURUS 95
Introduction 99
Chronology of major events 96
The Taurus development 100
Causes of the Taurus disaster 112
Lessons of the Taurus experience 116
Variations on a theme—The Bank of America and
MasterNet 120
References 123
CONTENTS vii
6 Government computer projects 125
Introduction 126
Are government computer projects different? 126
Problems with government computer projects 131
The cases 133
The Wessex Regional Information Systems Plan . . . .133
The Field System 138
Veterans Benefit Administration—a failure avoided? . . .143
Lessons from government computer projects 148
Variations on a theme—
It s hard to get there if you aren t sure where you re
going 150
IRS—if at first you don t succeed 151
Foreign Office fiasco 152
References 152
7 Conclusions—what can be learned? 155
Introducing the Critical Failure Factor 156
Critical Failure Factors—the organizational context of the
project 159
Critical Failure Factors—management of the project . . .162
Decision making escalation—throwing good money after
bad 166
Political pressures 168
Critical Failure Factors—conduct of the project . . . .170
Final variation—Pineapple Group pic 177
Afterword—the way forward 179
References 180
Annotated bibliography 181
Glossary 187
Index 193
|
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| illustrated | Illustrated |
| indexdate | 2024-07-09T18:13:32Z |
| institution | BVB |
| isbn | 0471951137 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007857960 |
| oclc_num | 36582263 |
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| physical | X, 197 S. graph. Darst. |
| publishDate | 1996 |
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| spelling | Flowers, Stephen Verfasser aut Software failure, management failure amazing stories and cautionary tales Stephen Flowers Chichester [u.a.] Wiley 1996 X, 197 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Engenharia de programacao (software) larpcal Informatiesystemen gtt Management informatiesystemen gtt Mislukkingen gtt Software gtt Software failures Software maintenance Management Organisation (DE-588)4043774-7 gnd rswk-swf Datenverarbeitung (DE-588)4011152-0 gnd rswk-swf Software (DE-588)4055382-6 gnd rswk-swf Fehler (DE-588)4016606-5 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Datenverarbeitung (DE-588)4011152-0 s Organisation (DE-588)4043774-7 s DE-604 Software (DE-588)4055382-6 s Fehler (DE-588)4016606-5 s Management (DE-588)4037278-9 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007857960&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Flowers, Stephen Software failure, management failure amazing stories and cautionary tales Engenharia de programacao (software) larpcal Informatiesystemen gtt Management informatiesystemen gtt Mislukkingen gtt Software gtt Software failures Software maintenance Management Organisation (DE-588)4043774-7 gnd Datenverarbeitung (DE-588)4011152-0 gnd Software (DE-588)4055382-6 gnd Fehler (DE-588)4016606-5 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4043774-7 (DE-588)4011152-0 (DE-588)4055382-6 (DE-588)4016606-5 (DE-588)4037278-9 |
| title | Software failure, management failure amazing stories and cautionary tales |
| title_auth | Software failure, management failure amazing stories and cautionary tales |
| title_exact_search | Software failure, management failure amazing stories and cautionary tales |
| title_full | Software failure, management failure amazing stories and cautionary tales Stephen Flowers |
| title_fullStr | Software failure, management failure amazing stories and cautionary tales Stephen Flowers |
| title_full_unstemmed | Software failure, management failure amazing stories and cautionary tales Stephen Flowers |
| title_short | Software failure, management failure |
| title_sort | software failure management failure amazing stories and cautionary tales |
| title_sub | amazing stories and cautionary tales |
| topic | Engenharia de programacao (software) larpcal Informatiesystemen gtt Management informatiesystemen gtt Mislukkingen gtt Software gtt Software failures Software maintenance Management Organisation (DE-588)4043774-7 gnd Datenverarbeitung (DE-588)4011152-0 gnd Software (DE-588)4055382-6 gnd Fehler (DE-588)4016606-5 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Engenharia de programacao (software) Informatiesystemen Management informatiesystemen Mislukkingen Software Software failures Software maintenance Management Organisation Datenverarbeitung Fehler Management |
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