Designing the networked enterprise:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston [u.a.]
Artech House
1997
|
| Schriftenreihe: | The Artech House technology management and professional development library
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVII, 374 S. Ill., graph. Darst. |
| ISBN: | 0890069204 |
Internformat
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| 100 | 1 | |a Hawryszkiewycz, Igor T. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Designing the networked enterprise |c Igor Hawryszkiewycz |
| 264 | 1 | |a Boston [u.a.] |b Artech House |c 1997 | |
| 300 | |a XVII, 374 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a The Artech House technology management and professional development library | |
| 650 | 4 | |a Networked enterprises | |
| 650 | 7 | |a Entreprises - Systèmes de communication - Informatique |2 ram | |
| 650 | 7 | |a Groupes de travail |2 ram | |
| 650 | 7 | |a Logiciels de groupe |2 ram | |
| 650 | 7 | |a Réingénierie organisationnelle |2 ram | |
| 650 | 7 | |a Réseaux locaux (informatique) |2 ram | |
| 650 | 4 | |a Unternehmen | |
| 650 | 4 | |a Business enterprises |x Computer networks | |
| 650 | 4 | |a Groupware (Computer software) | |
| 650 | 4 | |a Reengineering (Management) | |
| 650 | 4 | |a Teams in the workplace | |
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Datensatz im Suchindex
| _version_ | 1804126163798327297 |
|---|---|
| adam_text | •i Designing the Networked Enterprise Chapter 2 Working in the Networked Enterprise 35
2.1 Introduction 35
2.2 New Work Environments 36
2.2.1 Size of the Group 37
2.2.2 The Type of Applications 38
2.3 Changes to Work Practices 43
¦y£.3.1 New Work Situations 13
y 2.3.2 Supporting the New Work Situations 46
2.3.3 Management Implications 48
2.4 Supporting New Work Practices 49
2.4.1 New Interface Metaphors 49
2.5 Benefits of Cooperative Work 51
2.5.1 Integrating Services 52
2.6 Summary 53
2.7 Discussion Questions 54
2.8 Exercises 55
References 55
Selected Bibliography 55
:hapter 3 Groups 57
3.1 Introduction 57
3.2 Characterizing Interactions 58
3.2.1 Speech Acts 58
3.2.2 Conversations 60
3.2.3 Defining by Purpose 61
3.3 Describing Group Activities 63
3.3.1 Normative Processes 64
3.4 Dividing Work Into Groups 65
3.4.1 Roles 66
3.4.2 Identifying Information Flows 67
3.5 Group Characteristics 70
3.5.1 The Setting or Culture of the Group Environment 70
3.5.2 Group Tasks 72
3.5.3 Group Structure 72
3.5.4 Membership Characteristics 74
3.5.5 People Characteristics 74
3.5.6 The Variety of Groups 74
3.6 Social Factors—Acceptance of New Systems 75
3.6.1 Principle 1—Minimal Disturbance 75
3.6.2 Principle 2—Adding Value 76
3.6.3 Principle 3—Growth 76
3.6.4 Principle 4—No Additional Workload 76
3.6.5 Additional Principles 77
Contents vii
3.7 Summary 77
3.8 Discussion Questions 77
3.9 Exercises 78
References 79
Selected Bibliography 79
Chapter 4 Processes and Workflows 81
4.1 Introduction 81
4.2 Roles and Processes 82
4.2.1 Goals of Process Design 83
4.3 Classifying Processes 84
4.3.1 Process Philosophy 84
4.3.2 Process Structure 84
4.3.3 Process Commonality 88
4.3.4 Can Anything Be Predefined? 90
4.4 Important Quality Process Properties 90
4.4.1 Maintaining Awareness 90
4.4.2 Providing Group Memory 91
4.4.3 Some Other Desirable Properties 92
4.5 Notification Schemes 92
4.5.1 Independent Contractor Support 93
4.6 Representing Processes 94
4.6.1 Workflow Models 94
4.6.2 Describing Non Predefined Processes 95
4.7 Improving the Process 96
4.7.1 Obtaining Process Gains 96
4.7.2 Process Facilitation 97
4.7.3 Radical Redesign 98
4.8 Summary 99
4.9 Discussion Questions 99
4.10 Exercises 99
References 100
Selected Bibliography 100
Chapter 5 The Changing Organization 101
5.1 Introduction 101
5.2 An Historic Perspective 102
5.2.1 Anthony s Model 102
5.2.2 Nolan s Stages of Growth 102
5.2.3 Drucker s Predictions and Flat Structures 104
5.2.4 Impact on Information Systems 106
5.3 Future Trends 107
5.3.1 Strategy and Chaos 107
5.3.2 Lean Systems 108
viii Designing the Networked Enterprise ^ 5.3.3 Extending the Organization 108
5.3.4 Outsourcing and Networking—The Future Direction 109
5.4 Technology and Organizational Change 109
5.4.1 Future Technical Structures HI
5.5 Re engineering the Business 112
5.5.1 Case Study: Homesafe Securities—The Growing
Business I12
5.5.2 Lean Management I 6
5.6 Electronic Commerce H7
5.6.1 Business to Business Networking—From Electronic
Data Interchange (EDI) to Information Exchange 117
5.6.2 Using Networks to Extend Electronic Commerce
to the Consumer 118
5.7 Networks and Alliances 119
5.7.1 Kinds of Alliances 120
5.7.2 Supporting Alliances 121
5.7.3 Manufacturing Pyramids 123
5.8 The Enterprise Directory 124
5.8.1 Directory Contents 124
5.8.2 Extending the Directory to Collaboration 125
5.9 Summary 127
5.10 Discussion Questions 128
5.11 Exercises 128
References 129
Selected Bibliography 129
Chapter 6 Interfaces for Collaborative Work 131
6.1 Introduction 131
6.2 Criteria for Interface Design 132
6.2.1 Providing Access to Information 133
6.2.2 Improving Usability 134
6.2.3 Maintaining Awareness 134
6.3 Methods for Supporting Groups at the Interface 135
6.3.1 Metaphors 135
6.3.2 Multiwindow Displays 136
6.3.3 Multimedia Displays 137
6.4 Synchronous Collaboration 138
6.4.1 Supporting Social Factors 139
6.4.2 Granularity 139
6.5 Asynchronous Collaboration 140
6.5.1 Maintaining Awareness 141
6.5.2 Visualization of Change 144
6.6 Summary 144
Contents ix
6.7 Discussion Questions 146
6.8 Exercises 146
References 146
Selected Bibliography 147
Chapter 7 Platforms 149
7.1 Introduction 149
7.2 Platforms for Networking 150
7.2.1 Desktop Services 150
7.2.2 Collaborative Services 151
7.2.3 Integrating Seamless Application Platforms 152
7.3 Describing Platforms 153
7.3.1 A Logical Service Classification 154
7.3.2 Repository Services 155
7.3.3 Communication Services 155
7.3.4 Extending to Process Services 160
7.3.5 The Time/Space Classification 161
7.4 Providing Platforms 163
7.4.1 Seamless Platforms 163
7.4.2 Software Agents 165
7.5 Summary 165
7.6 Discussion and Questions 166
7.7 Exercises 166
References 166
Selected Bibliography 166
Part B: The Technology 169
Chapter 8 Networks 171
8.1 Introduction 171
8.2 Network Software and Hardware 172
8.2.1 The Personal Computer 172
8.2.2 The Communication Channels 173
8.2.3 The Operating System 173
8.2.4 Putting it All together 174
8.3 Protocols 177
8.3.1 The TCP/IP Protocol 177
8.3.2 An Historical Perspective 178
8.3.3 Performance 179
8.4 Network Configurations 180
8.4.1 Local Area Networks 180
8.4.2 Client Server Systems 182
8.4.3 Peer to Peer Connections 183
8.5 Basic Messaging Services 185
x Designing the Networked Enterprise
8.5.1 Bulletin Boards 185
8.5.2 Electronic Mail (E Mail) 186
8.6 Repository Services for Groups 188
8.6.1 Setting up Support for Special Interest Groups 189
8.6.2 Combining News and Bulletin Boards 190
8.7 Summary 191
8.8 Discussion Questions 191
8.9 Exercises 192
References 192
Selected Bibliography 192
Chapter 9 Commerce on the Internet 193
9.1 Introduction 193
9.2 Internet 194
9.2.1 Internet Services 196
9.2.2 Using the Internet 196
9.2.3 Repository Services for Groups 197
9.2.4 Networks Other Than the Internet 198
9.3 World Wide Web 198
9.3.1 Setting Up a World Wide Web Site 199
9.3.2 Supporting Interaction On the Web 201
9.3.3 Integration With Databases 201
9.4 Business Use of the WWW 202
9.4.1 Publishing on the Web 203
9.4.2 Providing Advice 204
9.4.3 Consumer Trade 206
9.4.4 Security on the Web 208
9.5 Business to Business Links 210
9.5.1 Business Network Support 210
9.6 The Intranets—Using the WWW Within the Enterprise 212
9.6.1 Developing Intranet Sites 212
9.6.2 Development Tools 214
9.7 Summary 214
9.8 Discussion Questions 214
9.9 Exercises 215
References 215
Selected Bibliography 215
Chapter 10 Platforms for Collaborative Systems 217
10.1 Introduction 217
10.2 Identifying Requirements 218
10.2.1 Integrating Services 218
10.2.2 Platform Requirements 219
10.2.3 Integrating Collaborative Services 220
Contents xi
10.2.4 Middleware or Enabling Technology 220
10.2.5 The WWW as the Enabling Technology 221
10.3 LOTUS Notes 223
10.3.1 Databases, Forms, Documents, and Views 223
10.3.2 Creating Systems Using LOTUS Notes 225
10.3.3 Using Views for Notification 227
10.3.4 Using Views to Maintain Awareness 229
10.3.5 Satisfying Platform Requirements 229
10.3.6 Extending With Agents and Third Party Products 231
10.3.7 Discussion Databases 231
10.4 Other Platforms 232
10.4.1 Object Exchanges 233
10.4.2 Toolkits 234
10.5 Setting up Discussion Databases 235
10.5.1 Discussion Databases on the WWW 235
10.5.2 Discussion Database Structures 235
10.6 Combining Technologies 237
10.6.1 Possible Strategies 237
10.7 Summary 239
10.8 Discussion Questions 239
References 239
Selected Bibliography 240
Chapter 11 Repositories and Coauthoring 241
11.1 Introduction 241
11.2 Repository Structures 242
11.2.1 Keeping Track of Documents 243
11.2.2 Configurations 245
11.3 Managing Document Development 246
11.3.1 Task Support 247
11.3.2 Process Support 248
11.4 Coauthoring Processes 248
11.4.1 Synchronous Environments 249
11.4.2 Asynchronous Environments 249
11.4.3 Mixing Synchronous and Asynchronous Design 250
11.5 Development Processes in Asynchronous Environments 251
11.5.1 One Owner per Document 251
11.5.2 Joint Ownership of One Document 252
11.5.3 Joint Ownership of Related Documents 252
11.6 Commercial Systems for Document Management 255
11.6.1 Versioning Systems 256
11.7 Summary 257
11.8 Discussion Questions 257
xii Designing the Networked Enterprise 11.9 Exercises 257
References 258
Selected Bibliography 258
Chapter 12 Workflows 259
12.1 Introduction 259
12.2 Workflow Systems 260
12.2.1 Terminology 262
12.2.2 Defining Workflows 263
12.3 Commercial Systems 263
12.3.1 Early Experimental Workflow Systems 263
12.3.2 Later Commercial Systems 264
12.3.3 Installing Systems 267
12.4 Summary 267
12.5 Discussion Questions 267
12.6 Exercises 268
References 268
Selected Bibliography 268
Chapter 13 Meetings and Conferences 269
13.1 Introduction 269
13.2 Meetings 270
13.2.1 Meeting Processes 271
13.2.2 Arranging Meetings 271
13.2.3 Planning and Preparing 272
13.2.4 Conducting Meetings 272
13.3 Videoconferencing 273
13.4 Electronic Meeting Rooms 274
13.4.1 Providing Task Support in Electronic Meeting
Rooms 275
13.4.2 Providing Process Support in Electronic Meeting
Rooms 276
13.4.3 Some Outcomes 277
13.5 Extended Meetings 277
13.5.1 Combining Extended With Face to Face 278
13.6 Summary 279
13.7 Discussion Questions 279
References 279
Selected Bibliography 280
Part C: The Design Process 281
Chapter 14 Building Cooperative Systems 283
14.1 Introduction 283
14.2 Design to Achieve Alignment 284
14.2.1 Designing for Growth 285
Contents xiii
14.3 Two Broad Alternatives for Networking Enterprises 286
14.3.1 The Evolutionary Approach 286
14.3.2 Strategic Enterprise Introduction 289
14.3.3 Comparing the Approaches 294
14.4 Methods for Developing Systems 294
14.4.1 Soft Systems Methodologies 296
14.4.2 Representations That Include the Social Process 297
14.4.3 Combining With a Set of Steps 297
14.5 Testing the Systems 298
14.6 Summary 298
14.7 Discussion Questions 299
14.8 Exercises 299
References 299
Selected Bibliography 300
Chapter 15 Analyzing Work Practices 301
15.1 Introduction 301
15.2 Finding Out About Systems 302
15.2.1 Ethnography 302
15.2.2 Outputs From Ethnographic Analysis 305
15.2.3 Quantitative Measures 305
15.3 Representing the Findings 306
15.3.1 Some Contemporary Models 307
15.3.2 A Comparison of Modeling Methods 307
15.4 Rich Pictures 310
15.4.1 Standard Constructs 310
15.4.2 Extending With User Scenarios 313
15.5 Summary 313
15.6 Discussion Questions 314
References 314
Selected Bibliography 314
Chapter 16 Conceptual Representation 315
16.1 Introduction 315
16.2 Logical Analysis 316
16.2.1 Static Components 317
16.2.2 Dynamic Components 318
16.2.3 Decomposing 323
16.3 Going Into Detail 324
16.3.1 Modeling Processes in Detail 324
16.3.2 Constructing Objects Adding Local Features 325
16.4 Summary 326
16.5 Discussion Questions 326
16.6 Exercises 327
References 327
xiv Designing the Networked Enterprise
Selected Bibliography 327
Chapter 17 Designing the System 329
17.1 Introduction 329
17.2 The Major Development Steps 330
17.2.1 Identifying Projects 331
17.3 System Development 332
17.4 Phase 1—Developing an Understanding 333
17.4.1 Some Phase 1 Guidelines 334
17.5 Phase 2—Specifying Network Services 335
17.5.1 Re examining the Group Relationships 335
17.5.2 Defining Repository Requirements 336
17.5.3 Defining Communication Requirements 337
17.5.4 Verification 337
17.6 Phase 3—Selecting Commercial Network Services
and Platforms 339
17.6.1 The Selection Process 340
17.6.2 Evaluating Services 343
17.6.3 Designing Platforms 346
17.7 Summary 347
17.8 Discussion Questions 347
17.9 Exercises 347
References 347
Selected Bibliography 347
Chapter 18 Future Networking Trends 349
18.1 Introduction 349
18.2 The Major Parameters 350
18.3 Technical Strategies 352
18.3.1 Choosing the Platform 353
18.3.2 Networking Platform Requirements 353
18.3.3 Interfaces 354
18.3.4 The Growing Importance of Security 354
18.3.5 Software Agents 355
18.4 Development Strategies 355
18.4.1 Re engineering 355
18.4.2 Meeting Social Needs 356
18.5 Who Will Provide the Services? 356
18.6 Summary 357
18.7 Discussion Questions 35g
Glossary ^sg
About the Author 3^
Index 363
Contents
Preface xv
Part A: The Environment 1
Chapter 1 The New Environment 3
1.1 Introduction 3
1.2 Computers and Communications 4
1.2.1 The Networked Enterprise 6
1.2.2 Computer Communications for the
Networked Enterprise 8
1.3 The Major Impacts 12
1.3.1 Quality 15
1.3.2 Providing Service 16
1.3.3 Continuous Innovation 16
1.3.4 Concurrent Processes 16
1.3.5 Intellectual Property Rights, Copyright,
and Security 17
1.4 People Working Together 17
1.4.1 Representing Networked Enterprises 18
1.4.2 Working Together in Large Organizations 19
1.4.3 Business Networks 23
1.4.4 Small Traders 26
1.5 The Impact on Professions 27
1.6 What Are the New Paradigms? 29
1.6.1 The Virtual World 29
1.7 Terminology 30
1.8 Summary 30
1.9 Discussion Questions 32
1.10 Exercises 33
References 33
Selected Bibliography 33
v
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| isbn | 0890069204 |
| language | English |
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| spelling | Hawryszkiewycz, Igor T. Verfasser aut Designing the networked enterprise Igor Hawryszkiewycz Boston [u.a.] Artech House 1997 XVII, 374 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier The Artech House technology management and professional development library Networked enterprises Entreprises - Systèmes de communication - Informatique ram Groupes de travail ram Logiciels de groupe ram Réingénierie organisationnelle ram Réseaux locaux (informatique) ram Unternehmen Business enterprises Computer networks Groupware (Computer software) Reengineering (Management) Teams in the workplace HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007838719&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hawryszkiewycz, Igor T. Designing the networked enterprise Networked enterprises Entreprises - Systèmes de communication - Informatique ram Groupes de travail ram Logiciels de groupe ram Réingénierie organisationnelle ram Réseaux locaux (informatique) ram Unternehmen Business enterprises Computer networks Groupware (Computer software) Reengineering (Management) Teams in the workplace |
| title | Designing the networked enterprise |
| title_auth | Designing the networked enterprise |
| title_exact_search | Designing the networked enterprise |
| title_full | Designing the networked enterprise Igor Hawryszkiewycz |
| title_fullStr | Designing the networked enterprise Igor Hawryszkiewycz |
| title_full_unstemmed | Designing the networked enterprise Igor Hawryszkiewycz |
| title_short | Designing the networked enterprise |
| title_sort | designing the networked enterprise |
| topic | Networked enterprises Entreprises - Systèmes de communication - Informatique ram Groupes de travail ram Logiciels de groupe ram Réingénierie organisationnelle ram Réseaux locaux (informatique) ram Unternehmen Business enterprises Computer networks Groupware (Computer software) Reengineering (Management) Teams in the workplace |
| topic_facet | Networked enterprises Entreprises - Systèmes de communication - Informatique Groupes de travail Logiciels de groupe Réingénierie organisationnelle Réseaux locaux (informatique) Unternehmen Business enterprises Computer networks Groupware (Computer software) Reengineering (Management) Teams in the workplace |
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