Managing the future in financial institutions: meeting the challenge with better information
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Pitman
1997
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 336 S. graph. Darst. |
| ISBN: | 0273619756 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTENTS
Foreword by Mark Austen xi
Acknowledgments xiii
1 Introduction 1
Objectives 3
Themes 4
Content 10
Summary 12
PART ONE: THE OUTLOOK
2 Understanding the external environment 15
Pressures on profits 16
Investment and corporate banking 22
Retail financial services 26
Summary 31
3 Defining the current position 33
Strategic management accounting 35
Shareholder value analysis 37
Competitor analysis 41
Core competencies 44
Customer value 45
Summary 48
PART TWO: DEFINING DIRECTION
4 Formulating the strategy 51
Customers 53
Products and services 55
Channels 60
Risks 62
Structures 65
Summary 70
5 Understanding resources 73
Human resources 74
Customer base 78
Product range 86
Delivery capabilities 92
Financial resources 93
Summary 94
6 Developing targets 97
Critical success factors 98
Key performance indicators 99
Setting measures 103
Summary 113
PART THREE: IMPROVING PERFORMANCE
7 Making information available 117
Identifying information needs 118
Reviewing existing information 125
Developing an information systems
development plan 131
Maintaining information 133
Ensuring the information is used 136
Summary 139
8 Identifying improvements 141
Value based management 142
Understanding activities 144
Kaizen 144
The value of benchmarks 147
Business process re engineering 148
Overhead value analysis 151
Summary 157
9 Controlling profitability 159
Using the financial results 161
Current reporting 164
Budgetary control 171
Internal charging and cost allocation 176
Summary 185
10 Managing people 187
Identifying stakeholders 188
Empowerment 190
Linking performance to rewards 196
Summary 200
PART FOUR: THE TOOLS FOR CHANGE
11 Change management issues 203
Evaluating the existing situation 205
Envisioning the changes necessary 207
Empowering the change process 212
Excelling by managing the continuously
changing environment 220
Summary 222
12 Understanding and using activity based
information 225
Activity based costing 226
Uses of activity based information 228
The mechanics of calculating activity based
costs 237
Summary 249
13 Implementing activity based costing 251
Initiating the project 252
Defining the data components 260
Collecting the data 264
Developing an activity based information system 267
Assembling activity based information 272
Using the information 274
Summary 279
14 Managing technical issues 2 81
Definitions 282
Data specifications 292
The system solutions 297
Summary 308
Glossary of terms 311
Index 327
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| illustrated | Illustrated |
| indexdate | 2024-07-09T18:10:14Z |
| institution | BVB |
| isbn | 0273619756 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007713301 |
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| physical | XIV, 336 S. graph. Darst. |
| publishDate | 1997 |
| publishDateSearch | 1997 |
| publishDateSort | 1997 |
| publisher | Pitman |
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| spelling | Mabberley, Julie Verfasser aut Managing the future in financial institutions meeting the challenge with better information Julie Mabberley 1. publ. London [u.a.] Pitman 1997 XIV, 336 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Financial services industry Management Information resources management Bank (DE-588)4004436-1 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Bank (DE-588)4004436-1 s Management (DE-588)4037278-9 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007713301&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Mabberley, Julie Managing the future in financial institutions meeting the challenge with better information Financial services industry Management Information resources management Bank (DE-588)4004436-1 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4004436-1 (DE-588)4037278-9 |
| title | Managing the future in financial institutions meeting the challenge with better information |
| title_auth | Managing the future in financial institutions meeting the challenge with better information |
| title_exact_search | Managing the future in financial institutions meeting the challenge with better information |
| title_full | Managing the future in financial institutions meeting the challenge with better information Julie Mabberley |
| title_fullStr | Managing the future in financial institutions meeting the challenge with better information Julie Mabberley |
| title_full_unstemmed | Managing the future in financial institutions meeting the challenge with better information Julie Mabberley |
| title_short | Managing the future in financial institutions |
| title_sort | managing the future in financial institutions meeting the challenge with better information |
| title_sub | meeting the challenge with better information |
| topic | Financial services industry Management Information resources management Bank (DE-588)4004436-1 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Financial services industry Management Information resources management Bank Management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007713301&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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