Beyond customer satisfaction to customer loyalty: the key to greater profitability
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York
AMA Membership Publ. Division
1996
|
| Series: | AMA management briefing
|
| Subjects: | |
| Physical Description: | X, 148 S. graph. Darst. |
| ISBN: | 0814423620 |
Staff View
MARC
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Record in the Search Index
| _version_ | 1804125921202929664 |
|---|---|
| any_adam_object | |
| author | Bhote, Keki R. 1925- |
| author_GND | (DE-588)120939029 |
| author_facet | Bhote, Keki R. 1925- |
| author_role | aut |
| author_sort | Bhote, Keki R. 1925- |
| author_variant | k r b kr krb |
| building | Verbundindex |
| bvnumber | BV011407044 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)237322830 (DE-599)BVBBV011407044 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV011407044 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:09:14Z |
| institution | BVB |
| isbn | 0814423620 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007669253 |
| oclc_num | 237322830 |
| open_access_boolean | |
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| owner_facet | DE-473 DE-BY-UBG DE-703 DE-12 DE-945 |
| physical | X, 148 S. graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | AMA Membership Publ. Division |
| record_format | marc |
| series2 | AMA management briefing |
| spelling | Bhote, Keki R. 1925- Verfasser (DE-588)120939029 aut Beyond customer satisfaction to customer loyalty the key to greater profitability Keki R. Bhote New York AMA Membership Publ. Division 1996 X, 148 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier AMA management briefing Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Kundenbindung (DE-588)4384508-3 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Verbraucherzufriedenheit (DE-588)4129147-5 s Kundenbindung (DE-588)4384508-3 s b DE-604 |
| spellingShingle | Bhote, Keki R. 1925- Beyond customer satisfaction to customer loyalty the key to greater profitability Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4129147-5 (DE-588)4384508-3 |
| title | Beyond customer satisfaction to customer loyalty the key to greater profitability |
| title_auth | Beyond customer satisfaction to customer loyalty the key to greater profitability |
| title_exact_search | Beyond customer satisfaction to customer loyalty the key to greater profitability |
| title_full | Beyond customer satisfaction to customer loyalty the key to greater profitability Keki R. Bhote |
| title_fullStr | Beyond customer satisfaction to customer loyalty the key to greater profitability Keki R. Bhote |
| title_full_unstemmed | Beyond customer satisfaction to customer loyalty the key to greater profitability Keki R. Bhote |
| title_short | Beyond customer satisfaction to customer loyalty |
| title_sort | beyond customer satisfaction to customer loyalty the key to greater profitability |
| title_sub | the key to greater profitability |
| topic | Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd |
| topic_facet | Kundenmanagement Verbraucherzufriedenheit Kundenbindung |
| work_keys_str_mv | AT bhotekekir beyondcustomersatisfactiontocustomerloyaltythekeytogreaterprofitability |