Beyond customer satisfaction to customer loyalty: the key to greater profitability
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York
AMA Membership Publ. Division
1996
|
| Schriftenreihe: | AMA management briefing
|
| Schlagworte: | |
| Beschreibung: | X, 148 S. graph. Darst. |
| ISBN: | 0814423620 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV011407044 | ||
| 003 | DE-604 | ||
| 005 | 20101109 | ||
| 007 | t | ||
| 008 | 970701s1996 d||| |||| 00||| eng d | ||
| 020 | |a 0814423620 |9 0-8144-2362-0 | ||
| 035 | |a (OCoLC)237322830 | ||
| 035 | |a (DE-599)BVBBV011407044 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-473 |a DE-703 |a DE-12 |a DE-945 | ||
| 082 | 0 | |a 658.8/12 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Bhote, Keki R. |d 1925- |e Verfasser |0 (DE-588)120939029 |4 aut | |
| 245 | 1 | 0 | |a Beyond customer satisfaction to customer loyalty |b the key to greater profitability |c Keki R. Bhote |
| 264 | 1 | |a New York |b AMA Membership Publ. Division |c 1996 | |
| 300 | |a X, 148 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a AMA management briefing | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenbindung |0 (DE-588)4384508-3 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | 1 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |D s |
| 689 | 0 | 2 | |a Kundenbindung |0 (DE-588)4384508-3 |D s |
| 689 | 0 | |C b |5 DE-604 | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-007669253 | ||
Datensatz im Suchindex
| _version_ | 1804125921202929664 |
|---|---|
| any_adam_object | |
| author | Bhote, Keki R. 1925- |
| author_GND | (DE-588)120939029 |
| author_facet | Bhote, Keki R. 1925- |
| author_role | aut |
| author_sort | Bhote, Keki R. 1925- |
| author_variant | k r b kr krb |
| building | Verbundindex |
| bvnumber | BV011407044 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)237322830 (DE-599)BVBBV011407044 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV011407044 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:09:14Z |
| institution | BVB |
| isbn | 0814423620 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007669253 |
| oclc_num | 237322830 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG DE-703 DE-12 DE-945 |
| owner_facet | DE-473 DE-BY-UBG DE-703 DE-12 DE-945 |
| physical | X, 148 S. graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | AMA Membership Publ. Division |
| record_format | marc |
| series2 | AMA management briefing |
| spelling | Bhote, Keki R. 1925- Verfasser (DE-588)120939029 aut Beyond customer satisfaction to customer loyalty the key to greater profitability Keki R. Bhote New York AMA Membership Publ. Division 1996 X, 148 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier AMA management briefing Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Kundenbindung (DE-588)4384508-3 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Verbraucherzufriedenheit (DE-588)4129147-5 s Kundenbindung (DE-588)4384508-3 s b DE-604 |
| spellingShingle | Bhote, Keki R. 1925- Beyond customer satisfaction to customer loyalty the key to greater profitability Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4129147-5 (DE-588)4384508-3 |
| title | Beyond customer satisfaction to customer loyalty the key to greater profitability |
| title_auth | Beyond customer satisfaction to customer loyalty the key to greater profitability |
| title_exact_search | Beyond customer satisfaction to customer loyalty the key to greater profitability |
| title_full | Beyond customer satisfaction to customer loyalty the key to greater profitability Keki R. Bhote |
| title_fullStr | Beyond customer satisfaction to customer loyalty the key to greater profitability Keki R. Bhote |
| title_full_unstemmed | Beyond customer satisfaction to customer loyalty the key to greater profitability Keki R. Bhote |
| title_short | Beyond customer satisfaction to customer loyalty |
| title_sort | beyond customer satisfaction to customer loyalty the key to greater profitability |
| title_sub | the key to greater profitability |
| topic | Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd |
| topic_facet | Kundenmanagement Verbraucherzufriedenheit Kundenbindung |
| work_keys_str_mv | AT bhotekekir beyondcustomersatisfactiontocustomerloyaltythekeytogreaterprofitability |