APA-Zitierstil (7. Ausg.)

Bhote, K. R. (1996). Beyond customer satisfaction to customer loyalty: The key to greater profitability. AMA Membership Publ. Division.

Chicago-Zitierstil (17. Ausg.)

Bhote, Keki R. Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability. New York: AMA Membership Publ. Division, 1996.

MLA-Zitierstil (9. Ausg.)

Bhote, Keki R. Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability. AMA Membership Publ. Division, 1996.