Working in the service society:
Essays and case studies on "the problems of organizing and new models of unionism...in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover.
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Philadelphia
Temple Univ. Press
1996
|
| Schriftenreihe: | Labor and social change
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | Essays and case studies on "the problems of organizing and new models of unionism...in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover. |
| Beschreibung: | X, 362 S. |
| ISBN: | 1566394791 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804125849377570816 |
|---|---|
| adam_text | Contents
Preface iv
Chapter 1
The Service Society and the Changing Experience of Work /
• Cameron Lynne Macdonald and Carmen Sirianni
Parti
Management Control of the New Labor Process
Chapter 2
Rethinking Questions of Control: Lessons from McDonald s 20
• Robin Lcidncr
Chapter 3
The Politics of Service Production: Route Sales Work in the 50
Potato Chip Industry • Steven H. Lopez
Chapter 4
Consumers1 Reports: Management by Customers in a ~4
Changing Economy • Linda Fuller and Vicki Smith
vi Contents
Chapter^
Service with a Smile: Understanding the Consequences of 91
Emotional Labor • Amy S. Wharton
Part II
Gender, Race, and Stratification in the Service Sector
Chapter 6
From Servitude to Service Work: Historical Continuities 115
in the Racial Division of Paid Reproductive Labor
• Evelyn Nakano Glenn
Chapter 7
Family, Gender, and Business in Direct Selling Organizations 157
• Nicole Woolsey Biggart
Chapters
Reproducing Gender Relations in Large Law Firms: 184
The Role of Emotional Labor in Paralegal Work
• Jennifer L. Pierce
Part III
Worker Resistance, Organizing, and Participation
Chapter 9
Invisibility, Consciousness of the Other, and Rcssentiment 223
among Black Domestic Workers • Judith Rollins
Chapter 10
Shadow Mothers: Nannies, Au Pairs^ and Invisible Work 244
• Cameron LvnneMacdonald
Chapter II
Resisting the Symbolism of Service among Waitresses 264
• Greta FoffPaules
Contents vii
Chapter 12
The Customer Is Always Interesting : Unionized Harvard 297
Clericals Renegotiate Work Relationships • Susan C. Eaton
Chapter 13
The Prospects for Unionism in a Service Society 333
• Dorothy Sue Cobble
Contributors 359
|
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| series2 | Labor and social change |
| spelling | Working in the service society ed. by Cameron Lynne Macdonald ... Philadelphia Temple Univ. Press 1996 X, 362 S. txt rdacontent n rdamedia nc rdacarrier Labor and social change Essays and case studies on "the problems of organizing and new models of unionism...in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover. Service industries workers United States Service industries United States Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Arbeitsbedingungen (DE-588)4002641-3 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content USA (DE-588)4078704-7 g Dienstleistungssektor (DE-588)4012183-5 s Arbeitsbedingungen (DE-588)4002641-3 s DE-604 Macdonald, Cameron Lynne Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007619879&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Working in the service society |
| title_auth | Working in the service society |
| title_exact_search | Working in the service society |
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| title_full_unstemmed | Working in the service society ed. by Cameron Lynne Macdonald ... |
| title_short | Working in the service society |
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