Implementation of total quality management: a comprehensive training program
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY [u.a.]
Internat. Business Press
1996
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | IX, 117 S. graph. Darst. |
| ISBN: | 156024996X |
Internformat
MARC
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| 245 | 1 | 0 | |a Implementation of total quality management |b a comprehensive training program |c Rolf E. Rogers |
| 264 | 1 | |a New York, NY [u.a.] |b Internat. Business Press |c 1996 | |
| 300 | |a IX, 117 S. |b graph. Darst. | ||
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| 650 | 7 | |a Personeelsopleiding |2 gtt | |
| 650 | 4 | |a Total quality management | |
| 650 | 4 | |a Total quality management -- Study and teaching | |
| 650 | 4 | |a Executives -- Training of | |
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Datensatz im Suchindex
| _version_ | 1804125806230765568 |
|---|---|
| adam_text | CONTENTS
Preface ix
Chapter One: TQM in America—A Review 1
Introduction 1
Manufacturing Industry 2
Auto Industry 3
Services Industries 7
Health Care Industry 9
Conclusion 12
Chapter Two: Deming s 14 Points for TQM
Implementation 15
Introduction 15
Deming s 14 Points 16
Possible Pitfalls Confronting Management
in the Implementation of TQM 24
Conclusion 30
Chapter Three: TQM Basic Concepts 33
TQM 34
The Chain Reaction for Quality Improvement 37
Chapter Four: Planned Organizational Change 39
Defining the Future State 40
Implementing Total Quality Management 41
Production Viewed as a System 42
Chapter Five: A Management Structure for TQM 43
Implementing the 14 Management Principles 45
Current Organizational Structure 46
Organizing for Transformation 49
Parallel Structure: Who and Function 52
Linking for Communication and Decision Making 59
Chapter Six: TQM Education and Training 63
Implementing the 14 Management Principles 64
Education and Training Strategy for TQM 69
Level I: Theory and Basic Concepts 70
Level II: Basic Methods and Tools 71
Level III: Advanced Methods 72
Courses 73
Chapter Seven: Organization Assessment 75
What Is It? 76
Why Do It? 77
Functions of an Organization Wide Survey (Generic) 78
When Do You Do It? 79
How Is It Done? 80
What Is Measured? 81
Who Participates? 82
Organization Climate Profile 83
Chapter Eight: TQM Implementation Guidelines 85
Chapter Nine: A Total Quality Management Process
Improvement Model 91
Implementing the 14 Management Principles 92
Purpose 93
Some Improvement Prerequisites 94
The Shewhart Cycle 95
Use of Plan Do Check Act Cycle 96
Responsibilities During the Improvement Cycle 97
Process Improvement Model for Total Quality
Management 98
Translating the Voice of the Customer 99
Process Improvement Model for Total Quality
Management 100
Basic Graphic Tools 105
Continue the Cycle 107
Suggested Books and Monographs 109
Selected Quality Management Journals 112
Index 113
|
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| illustrated | Illustrated |
| indexdate | 2024-07-09T18:07:24Z |
| institution | BVB |
| isbn | 156024996X |
| language | English |
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| physical | IX, 117 S. graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Internat. Business Press |
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| spelling | Rogers, Rolf E. Verfasser aut Implementation of total quality management a comprehensive training program Rolf E. Rogers New York, NY [u.a.] Internat. Business Press 1996 IX, 117 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kwaliteitszorg gtt Personeelsopleiding gtt Total quality management Total quality management -- Study and teaching Executives -- Training of Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007589984&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Rogers, Rolf E. Implementation of total quality management a comprehensive training program Kwaliteitszorg gtt Personeelsopleiding gtt Total quality management Total quality management -- Study and teaching Executives -- Training of Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | Implementation of total quality management a comprehensive training program |
| title_auth | Implementation of total quality management a comprehensive training program |
| title_exact_search | Implementation of total quality management a comprehensive training program |
| title_full | Implementation of total quality management a comprehensive training program Rolf E. Rogers |
| title_fullStr | Implementation of total quality management a comprehensive training program Rolf E. Rogers |
| title_full_unstemmed | Implementation of total quality management a comprehensive training program Rolf E. Rogers |
| title_short | Implementation of total quality management |
| title_sort | implementation of total quality management a comprehensive training program |
| title_sub | a comprehensive training program |
| topic | Kwaliteitszorg gtt Personeelsopleiding gtt Total quality management Total quality management -- Study and teaching Executives -- Training of Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Kwaliteitszorg Personeelsopleiding Total quality management Total quality management -- Study and teaching Executives -- Training of Qualitätsmanagement |
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