Coaching and mentoring:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Aldershot [u.a.]
Gower
1996
|
| Ausgabe: | Reprint. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 316 S. Ill. |
| ISBN: | 0566075628 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804125780429504512 |
|---|---|
| adam_text | CONTENTS
Illustrations viii
Preface xi
What this book can do for you People, people, people
Acknowledgements xiii
PART I FOUNDATIONS
1 Introducing coaching and mentoring 3
Needs for and benefits of coaching and mentoring Definitions and
parameters: coaching, self coaching, mentoring The coach mentor
distinction Preview and overview of the material
2 The nature of achievement 9
Why an understanding of achievement is essential The principles
of performance and achievement Motivation Success styles An
introduction to acquiring new skills Concluding comments and
summary
PART II THE ESSENTIALS
3 Objectives and processes 39
The coaching and mentoring processes an overview
4 The requirements 43
A coach needs to know, to be, to do... A mentor needs to know,
to be, to do... The differences Coaching st les Mentoring styles
Combining roles Summary
5 The key skills 53
Rapport creation Listening and listening skills Objectives,
ownership, focus and questions Questions: the master tool a user s
manual The coaching and mentoring process in practice
Concluding comments and summary
V
vi CONTENTS
6 Advanced development skills 92
Coaching and the learning cycle Learning styles: making it
memorable for the individual — Role related developmental assign¬
ments — Concluding comments and summary
7 Assessment and analysis 108
Situational analysis — Skills analysis — Performance assessment and
observation — Personal paradigm analysis — Summary
8 Interpersonal skills 118
Follow up, feedback, appraisal, praise and criticism — Communica¬
tion styles, diplomacy, persuasion and negotiation Peak motivation
methods — Handling performer failure and under performance —
Summary and concluding comments
9 Teams and organizations 143
What affects team performance — Understanding team/organization
formation — Team analysis — Applying the coaching sequence to
teams — Concluding comments and summary
PART III DEALING WITH PROBLEMS
10 People problems 167
People problem knowledge — Defining people problems — Coachable
problems — Stress — Counselling skills — Concluding comments and
summary
11 Barriers to achievement 183
Barriers as skills deficits — Barrier management principles — What are
the barriers? — Specific skill deficits Belief/paradigm obstacles —
Coaching to overcome belief/paradigm obstacles — Belief change
method — Identifying the disempowering — Establishing the
empowering replacements — Concluding comments and summary
12 Barriers to coaching and mentoring 210
Personal barriers — Organizational barriers Environmental barriers
The process barriers to coaching and mentoring Ending the
coaching/mentoring relationship Concluding comments and
summary
PART IV COACHING AND MENTORING SYSTEMS
13 Implementing a system 239
An overview of systems Introducing and implementing systems
Selecting, training and supporting coaches and mentors — Who to
coach/mentor Concluding comments and summary
CONTENTS vii
14 Monitoring and evaluation 261
Placebo and expectation effects Non directive: real or ideal? Dead
person s shoes, and over development — System monitoring and
evaluation — Concluding comments and chapter summary — Book
summary and conclusions
PART V SKILL CHECKLISTS
15 Personal skills 273
Introduction Time management Stress management Emotional
management and happiness maintenance Assertiveness
Negotiation
16 Management skills 279
Introduction — Motivating Leading Delegation — Decision making
and problem solving Project management
17 Functional skills 285
Introduction Sales skills Sales management Marketing
management — Financial management (for non finance managers)
Production management
18 Holistic performance skills 291
Making different skills work together
Appendix: documentation and administration 293
References and bibliography 296
Index 299
ILLUSTRATIONS
Being told versus being asked 3
Coaching helps performers unlock their ability 4
Self coaching 5
The coaching continuum 7
Understanding achievement 9
Self image 12
Persistence is a balancing act 13
Internal support system 15
Motivation profile 17
Self motivation 19
Motivation model 22
Re programming 24
POP RIOT 25
Motivation: choice of rewards 26
Success styles 28
Acquiring new skills 29
The skill triangle 31
The learning cycle 32
The learning cycle enhanced 32
The world s most effective trainer 33
The seven stage coaching system 40
Coaching and mentoring: start to finish 42
The non expert as coach 44
First impressions 54
Matching and pacing 56
Listening switch 58
The relationship between objectives, ownership and focus 59
Ownership 60
Analysis and synthesis 63
Questions: the master tool 64
Questions as thought directors 65
Empowering mechanisms 65
Stage jump questions 69
Assertion questions 70
Leading questions 71
viii
ILLUSTRATIONS ix
Probing questions 71
Hypothetical questions 72
Justifying questions 73
Open self persuasive questions 74
Prefix/suffix questions 75
The stages of question formation 78
Question formation model 79
Assessing here and now 86
Mission alignment 88
Assessing and evaluating progress 91
The learning cycle 92
Multi sensory stimulation 95
Experiential learning 98
Observational learning 99
Theoretical learning 100
Functional learning 101
Self debate 105
Brainstorming 105
Self satisfying paradigms 113
Personal paradigms 114
Coaching: praise, criticism and feedback 123
The dangers of focusing on body language 125
Visionary style 127
Analytical style 128
Realist style 128
Responsive style 129
Conservative style 129
Sales style 130
Possible performer s diplomacy 133
Coaching system failures 139
Decision making diagram for analysis of performance problems 141
Role analysis 154
Team health check 156
Assessing the team 158
Coaching for team cohesion 161
Stress performance curve 71
Grasshopper activity 172
Stage E 173
Stage F 173
R and R options 1?6
Self pampering 177
Release 179
Barrier management *
Avoid it I86
Use it I87
Confront it °
x ILLUSTRATIONS
The mechanism for reaction to others 193
Organizational barriers 194
Self sabotage 196
Beliefs/paradigms: their influence, formation and feedback 201
Analysing and inferring beliefs 203
Cynicism 211
Fear of the unknown 212
Fear of poaching 215
Already get results 217
Threat to management control 221
Secrecy 221
Burdened with bureaucracy 223
Coaching: a threat to training staff? 225
Stay cool 229
Handling (verbal) aggression 232
Frustration 234
Promotion grooming 242
Strategic skills analysis 245
Providing information 251
Starting at the top 252
Starting at the bottom 253
Influence iceberg 263
Dead person s shoes 264
Hard measures 266
Soft measures 266
Achievement plan 294
|
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| id | DE-604.BV011276161 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:07:00Z |
| institution | BVB |
| isbn | 0566075628 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007572160 |
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| physical | XIII, 316 S. Ill. |
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| spelling | MacLennan, Nigel Verfasser aut Coaching and mentoring Nigel MacLennan Reprint. Aldershot [u.a.] Gower 1996 XIII, 316 S. Ill. txt rdacontent n rdamedia nc rdacarrier Mitarbeiterschulung (DE-588)4248043-7 gnd rswk-swf Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Personalentwicklung (DE-588)4121465-1 s Mitarbeiterschulung (DE-588)4248043-7 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007572160&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| subject_GND | (DE-588)4248043-7 (DE-588)4121465-1 |
| title | Coaching and mentoring |
| title_auth | Coaching and mentoring |
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| title_full | Coaching and mentoring Nigel MacLennan |
| title_fullStr | Coaching and mentoring Nigel MacLennan |
| title_full_unstemmed | Coaching and mentoring Nigel MacLennan |
| title_short | Coaching and mentoring |
| title_sort | coaching and mentoring |
| topic | Mitarbeiterschulung (DE-588)4248043-7 gnd Personalentwicklung (DE-588)4121465-1 gnd |
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