Managing business processes: BPR and beyond
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Chichester [u.a.]
Wiley
1996
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIV, 362 S. Ill. |
| ISBN: | 047195490X |
Staff View
MARC
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Record in the Search Index
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| adam_text | Contents
List of Contributors viii
Preface xiii
PART ONE SETTING THE SCENE 1
Chapter 1 Introduction 3
Colin Armistead and Philip Rowland
Chapter 2 Mitel Telecom Business Process Re engineering:
Notes from the Leading Edge 7
Alan Kirkham
Chapter 3 Business Process Re engineering A Public
Sector View 21
Graham Hutton
PART TWO BUSINESS PROCESSES 29
Chapter 4 Processes: Not New Phenomena 31
Colin Armistead and Philip Rowland
Chapter 5 Managing by Business Processes 39
Colin Armistead and Philip Rowland
Chapter 6 The Role of People in Processes 61
Colin Armistead and Philip Rowland
PART THREE PERSPECTIVES FROM THE OPERATING
DISCIPLINES 73
vi Contents
Chapter 7 Principles of Managing by Processes Summary 75
Colin Armistead and Philip Rowland
Chapter 8 Operating Disciplines 79
Colin Armistead and Philip Rowland
Chapter 9 Strategic Management and BPR 85
Susan Segal Horn and Cliff Bowman
Chapter 10 Business Process Re engineering: A Marketing
Perspective 103
James E. Lynch
Chapter 11 Business Processes: Lessons from Operations
Management 115
Colin Armistead, Alan Harrison and Philip Rowland
Chapter 12 Going with the Flow: Re engineering Logistics 133
James Cooper
PART FOUR PERSPECTIVES FROM THE ENABLING
DISCIPLINES 153
Chapter 13 Enabling Functions 155
Colin Armistead and Philip Rowland
Chapter 14 BPR The Impact on and Potential Role for the
Finance Function * 161
Keith Ward
Chapter 15 BPR: A Human Resources Management
Perspective 179
Martin Hilb
Chapter 16 Implications of Experiences with Business Process
Re engineering for IS/IT Planning 189
Chris Edwards and Joe Peppard
Chapter 17 Business Dynamics: Business Process
Re engineering and Systems Dynamics 215
Martin Davies
Contents vii
PART FIVE CASE STUDIES 243
Chapter 18 Introduction 245
Colin Armistead and Philip Rowland
Chapter 19 English Nature Realising the Vision 249
Graham Hutton
Chapter 20 St James s Hospital and Lucas Engineering
Systems Ltd A BPR Collaboration Case (A)
Elective Admissions Urology 257
Valerie Bence
Chapter 21 Re engineering Customer Support in Hewlett
Packard 269
Colin Armistead, Graham Clark, Paula Stanley and
Philip Rowland
Chapter 22 Re engineering The Post Office Supply Chain 281
Sylvie Jackson
Chapter 23 Making the Valuable Difference: Successful BPR
at National Vulcan 309
Ken Sinfield
Chapter 24 Cigna: Changing the Culture 317
Colin Armistead
Chapter 25 Reflections on a BPR Project 321
Colin Armistead, Graham Clark, Paula Stanley and
Philip Rowland
Chapter 26 Apollo Fire Detectors 325
Colin Armistead
Appendix: Managing a Re engineering Project 335
Philip Rowland and Colin Armistead
Bibliography and References 345
Index 357
|
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| indexdate | 2024-07-09T18:05:27Z |
| institution | BVB |
| isbn | 047195490X |
| language | English |
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| physical | XIV, 362 S. Ill. |
| publishDate | 1996 |
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| spelling | Managing business processes BPR and beyond Colin Armistead ... Chichester [u.a.] Wiley 1996 XIV, 362 S. Ill. txt rdacontent n rdamedia nc rdacarrier Business Process Reengineering gtt Strategische planning gtt Reengineering (Management) Prozessmanagement (DE-588)4353072-2 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Prozessmanagement (DE-588)4353072-2 s DE-604 Armistead, Colin Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007502533&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Managing business processes BPR and beyond Business Process Reengineering gtt Strategische planning gtt Reengineering (Management) Prozessmanagement (DE-588)4353072-2 gnd |
| subject_GND | (DE-588)4353072-2 (DE-588)4143413-4 |
| title | Managing business processes BPR and beyond |
| title_auth | Managing business processes BPR and beyond |
| title_exact_search | Managing business processes BPR and beyond |
| title_full | Managing business processes BPR and beyond Colin Armistead ... |
| title_fullStr | Managing business processes BPR and beyond Colin Armistead ... |
| title_full_unstemmed | Managing business processes BPR and beyond Colin Armistead ... |
| title_short | Managing business processes |
| title_sort | managing business processes bpr and beyond |
| title_sub | BPR and beyond |
| topic | Business Process Reengineering gtt Strategische planning gtt Reengineering (Management) Prozessmanagement (DE-588)4353072-2 gnd |
| topic_facet | Business Process Reengineering Strategische planning Reengineering (Management) Prozessmanagement Aufsatzsammlung |
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