APA (7th ed.) Citation

Reichheld, F. F. (1996). The loyalty effect: The hidden force behind growth, profits, and lasting value (4. [Dr.].). Bain [u.a.].

Chicago Style (17th ed.) Citation

Reichheld, Frederick F. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. 4. [Dr.]. Boston, Mass: Bain [u.a.], 1996.

MLA (9th ed.) Citation

Reichheld, Frederick F. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. 4. [Dr.]. Bain [u.a.], 1996.