Managing service quality: 2
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London
Chapman
(1996)
|
| Schriftenreihe: | Series quality management in services
|
| Schlagworte: | |
| Beschreibung: | XIII, 121 S. |
| ISBN: | 1853963305 |
Internformat
MARC
| LEADER | 00000nam a2200000 cc4500 | ||
|---|---|---|---|
| 001 | BV011021161 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 961024s1996 |||| 00||| eng d | ||
| 020 | |a 1853963305 |9 1-85396-330-5 | ||
| 035 | |a (OCoLC)35599800 | ||
| 035 | |a (DE-599)BVBBV011021161 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-945 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.562 |2 20 | |
| 082 | 0 | |a 658.8/12 |2 20 | |
| 245 | 1 | 0 | |a Managing service quality |n 2 |c ed. by Paul Kunst ... |
| 264 | 1 | |a London |b Chapman |c (1996) | |
| 300 | |a XIII, 121 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Series quality management in services | |
| 650 | 7 | |a Assurance qualité |2 ram | |
| 650 | 7 | |a Dienstensector |2 gtt | |
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 7 | |a Qualité - Contrôle |2 ram | |
| 650 | 7 | |a Service à la clientèle - Gestion |2 ram | |
| 650 | 7 | |a Service à la clientèle - Qualité - Contrôle |2 ram | |
| 650 | 4 | |a Customer services |x Management | |
| 650 | 4 | |a Customer services |x Quality control | |
| 650 | 4 | |a Quality assurance | |
| 700 | 1 | |a Kunst, Paul |e Sonstige |4 oth | |
| 773 | 0 | 8 | |w (DE-604)BV011021135 |g 2 |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-007378373 | ||
Datensatz im Suchindex
| _version_ | 1804125510311084032 |
|---|---|
| any_adam_object | |
| building | Verbundindex |
| bvnumber | BV011021161 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| ctrlnum | (OCoLC)35599800 (DE-599)BVBBV011021161 |
| dewey-full | 658.562 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.562 658.8/12 |
| dewey-search | 658.562 658.8/12 |
| dewey-sort | 3658.562 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01265nam a2200421 cc4500</leader><controlfield tag="001">BV011021161</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">961024s1996 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1853963305</subfield><subfield code="9">1-85396-330-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)35599800</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV011021161</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.562</subfield><subfield code="2">20</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">20</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Managing service quality</subfield><subfield code="n">2</subfield><subfield code="c">ed. by Paul Kunst ...</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London</subfield><subfield code="b">Chapman</subfield><subfield code="c">(1996)</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XIII, 121 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Series quality management in services</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Assurance qualité</subfield><subfield code="2">ram</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Dienstensector</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Kwaliteitszorg</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Qualité - Contrôle</subfield><subfield code="2">ram</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Service à la clientèle - Gestion</subfield><subfield code="2">ram</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Service à la clientèle - Qualité - Contrôle</subfield><subfield code="2">ram</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Quality control</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Quality assurance</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Kunst, Paul</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="w">(DE-604)BV011021135</subfield><subfield code="g">2</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-007378373</subfield></datafield></record></collection> |
| id | DE-604.BV011021161 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T18:02:42Z |
| institution | BVB |
| isbn | 1853963305 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007378373 |
| oclc_num | 35599800 |
| open_access_boolean | |
| owner | DE-945 |
| owner_facet | DE-945 |
| physical | XIII, 121 S. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Chapman |
| record_format | marc |
| series2 | Series quality management in services |
| spelling | Managing service quality 2 ed. by Paul Kunst ... London Chapman (1996) XIII, 121 S. txt rdacontent n rdamedia nc rdacarrier Series quality management in services Assurance qualité ram Dienstensector gtt Kwaliteitszorg gtt Qualité - Contrôle ram Service à la clientèle - Gestion ram Service à la clientèle - Qualité - Contrôle ram Customer services Management Customer services Quality control Quality assurance Kunst, Paul Sonstige oth (DE-604)BV011021135 2 |
| spellingShingle | Managing service quality Assurance qualité ram Dienstensector gtt Kwaliteitszorg gtt Qualité - Contrôle ram Service à la clientèle - Gestion ram Service à la clientèle - Qualité - Contrôle ram Customer services Management Customer services Quality control Quality assurance |
| title | Managing service quality |
| title_auth | Managing service quality |
| title_exact_search | Managing service quality |
| title_full | Managing service quality 2 ed. by Paul Kunst ... |
| title_fullStr | Managing service quality 2 ed. by Paul Kunst ... |
| title_full_unstemmed | Managing service quality 2 ed. by Paul Kunst ... |
| title_short | Managing service quality |
| title_sort | managing service quality |
| topic | Assurance qualité ram Dienstensector gtt Kwaliteitszorg gtt Qualité - Contrôle ram Service à la clientèle - Gestion ram Service à la clientèle - Qualité - Contrôle ram Customer services Management Customer services Quality control Quality assurance |
| topic_facet | Assurance qualité Dienstensector Kwaliteitszorg Qualité - Contrôle Service à la clientèle - Gestion Service à la clientèle - Qualité - Contrôle Customer services Management Customer services Quality control Quality assurance |
| volume_link | (DE-604)BV011021135 |
| work_keys_str_mv | AT kunstpaul managingservicequality2 |