Analyzing costs, procedures, processes, and outcomes in human services:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | Undetermined |
| Veröffentlicht: |
Thousand Oaks, Calif. [u.a.]
Sage
1996
|
| Schriftenreihe: | Applied social research methods series
42 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 161 S. graph. Darst. |
| ISBN: | 0803947860 0803947852 |
Internformat
MARC
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| 264 | 1 | |a Thousand Oaks, Calif. [u.a.] |b Sage |c 1996 | |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Preface xi
Acknowledgments xiii
1. The Scientist Manager Practitioner and Cost —
Procedure » Process » Outcome Analysis 1
The Organization of This Book 1
Goals of the Scientist Manager Practitioner 2
To Continually Improve the Delivery of Human Services 2
To Manage Human Service Systems in an Empirically
Accountable Manner 3
To Respond Assertively and Empirically to Questions
About Effectiveness, Benefit, Cost Effectiveness,
and Cost Benefit 4
To Advance Understanding of the Origins, Treatment,
and Prevention of Psychological, Social, and
Physical Dysfunction 4
A Model for Human Service Systems: Cost —
Procedure —» Process — Outcome Analysis
(CPPOA) 6
Costs (Resources Consumed) 9
Personnel 9
Facilities, Utilities 10
Equipment 10
Supplies, Pharmacological Agents 11
Procedures Enacted 11
Processes Created or Enhanced by Procedures 12
Psychological and Social Processes 12
Other Processes 13
Interim (Proximal) Outcomes Produced 14
Long Term (Distal) Outcomes Yielded 15
Contributions to Society 15
Reduced Use of Medical and Social Services 16
Reduced Criminal Activity and Reduced Criminal
Justice Services 16
Improved Social Climate 17
Development of New Treatment Techniques 17
Analyzing Components of CPPOA Models 17
Describing Costs, Procedures, Processes, and Outcomes 18
Understanding Relationships Between Costs, Procedures,
Processes, and Outcomes 18
Using the Findings of CPPOA 19
Limitations of CPPOA 20
The Place of Experience, Theory, and Cost
Effectiveness and Cost Benefit Analyses
in CPPOA 20
2. Cost Assessment: Measuring the Value
of Resources Used 23
Classic Cost and Cost Outcome Analyses 23
Cost Effectiveness Analysis 23
Cost Benefit Analysis 24
Cost 25
Qualitative and Quantitative Descriptions of
Resources Consumed in Service Provision 27
Temporal Resources 28
Valuing Service Procedures Implemented by Primary
Change Agents 28
Valuing Clients Time 37
Assessing and Allocating Overhead Temporal Resources 40
Spatial Resources: Facilities 41
Issues of Depreciation Periods and Depreciation Rates 42
Other Spatial Cost Issues 43
Equipment, Furniture 44
Supplies: Material Resources 45
Therapeutic Drugs and Other Client Specific Consumables 45
Sundry Supplies 46
Psychological Resources 46
Other Resources 49
External Services Such as Communications and
Information Services 49
Financing: Access to Monetary Resources 49
Protection From Financial Risks: Insurance 50
Transportation 50
Other Resources Expended as a Result of
Services Rendered 51
Issues in Measuring and Monitoring Resource Use 51
Sampling in Cost Assessment 52
Estimation Versus Observation 53
Assessing Resource Constraints 54
What About Resources Consumed in Research? 55
Adjusting for Effects of Time and Duration of Assessment 55
Multiple Perspectives on Costs 57
3. Monitoring Procedures, Processes, and Procedure »
Process Relationships 59
Conceptualizing Procedures and Processes
in Human Services 59
Procedures and Processes: What Service Providers Do
and Inspire 59
How Understanding Procedure Process Relationships
Can Reduce Costs or Improve Effectiveness 60
Resistances to Measuring Procedure — Process Relationships 61
Approaches to Assessing Human Service Procedures
and Processes 62
Investigating Procedures at Different Levels of Specificity 62
Studying Processes at Different Levels of Specificity 63
Choosing the Processes to Assess by Examining the
Procedures Used 64
Methods for Measuring Program Procedures 67
Assessing Standardized Procedures 67
Assessing Procedures Not Standardized 71
Automating Collection of Data on Service Procedures 74
Measuring Biopsychosocial and Other Processes 75
Use Standard Process Measures? Develop Your Own? 75
Questionnaires 77
Structured Interviews 78
Biological Indicators 79
Self Reports 79
The Role of Research in Selecting Process Measures 81
Contributions of Nonspecific Procedures and Processes 81
4. Evaluating Outcomes: Effectiveness and Benefits 83
Concepts of Outcomes 83
Experimental Design, Multiple Outcomes, and
Reciprocal Determinism 83
Tailored Versus Generalizable Definitions of Outcomes 85
Integrating Information From Multiple Outcome Perspectives 89
Strategies for Outcome Assessment 90
Getting Better: Outcomes as Improved Biopsychosocial
Functioning 90
Prevention: Outcomes as Dysfunction Averted or Postponed 94
Real Benefits: Outcomes as Income Increments or
Profits Produced 95
Cost Savings Benefits: Outcomes as Resource
Expenditures Saved 96
Selecting Instruments for Outcome Assessment 101
Parameters of Outcome Assessment 101
Finding Measures 101
Reliabilities 103
Validities 103
Bias in Monetary Outcome Assessments? 105
5. Describing and Improving Cost » Procedure
Process — Outcome Relationships 107
Cost —» Outcome Relationships 107
Ratios and Differences 107
Payback Period 111
Where s the Control Group in Cost Benefit Analysis? 112
Cost » Procedure Outcome Relationships:
Cross Tabulations 113
Interprocedure Comparisons 113
Intraprogram Comparisons 114
Cost —» Procedure —» Outcome Graphs 117
Outcomes Graphed as a Function of Costs 117
Other Relationships Possible Between Costs and Outcomes and
Step Functions 118
Nonmonotonic and Negative Cost » Outcome Relationships 118
Using Graphs of Cost » Outcome Relationships
to Manage Human Services 119
Constraints on Costs and Outcomes: Effects on
Management Decisions 120
Statistical Comparisons 124
Activity Analysis and Network Models of Optimizing Cost
» Procedure » Process Outcome Relationships 125
Building a Quantitative Model of Costs, Procedures, Processes,
and Outcomes 126
Solving the Cost —» Procedure Process Outcome Model
for the Most Cost Effective or Cost Beneficial Solution 127
Why Processes Still Need to Be Considered in Linear
Programming 132
Service Network Models: Describing Cost — Procedure —
Process » Outcome Linkages 133
Epilogue: Keeping Down the Cost of CPPOA 137
References 138
Index 148
About the Author 161
|
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| id | DE-604.BV010949596 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:01:32Z |
| institution | BVB |
| isbn | 0803947860 0803947852 |
| language | Undetermined |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007323487 |
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| physical | XIII, 161 S. graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Sage |
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| series | Applied social research methods series |
| series2 | Applied social research methods series |
| spelling | Yates, Brian T. Verfasser aut Analyzing costs, procedures, processes, and outcomes in human services Brian T. Yates Thousand Oaks, Calif. [u.a.] Sage 1996 XIII, 161 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Applied social research methods series 42 Evaluation (DE-588)4071034-8 gnd rswk-swf Sozialdienst (DE-588)4077559-8 gnd rswk-swf Sozialdienst (DE-588)4077559-8 s Evaluation (DE-588)4071034-8 s DE-604 Applied social research methods series 42 (DE-604)BV001900335 42 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007323487&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Yates, Brian T. Analyzing costs, procedures, processes, and outcomes in human services Applied social research methods series Evaluation (DE-588)4071034-8 gnd Sozialdienst (DE-588)4077559-8 gnd |
| subject_GND | (DE-588)4071034-8 (DE-588)4077559-8 |
| title | Analyzing costs, procedures, processes, and outcomes in human services |
| title_auth | Analyzing costs, procedures, processes, and outcomes in human services |
| title_exact_search | Analyzing costs, procedures, processes, and outcomes in human services |
| title_full | Analyzing costs, procedures, processes, and outcomes in human services Brian T. Yates |
| title_fullStr | Analyzing costs, procedures, processes, and outcomes in human services Brian T. Yates |
| title_full_unstemmed | Analyzing costs, procedures, processes, and outcomes in human services Brian T. Yates |
| title_short | Analyzing costs, procedures, processes, and outcomes in human services |
| title_sort | analyzing costs procedures processes and outcomes in human services |
| topic | Evaluation (DE-588)4071034-8 gnd Sozialdienst (DE-588)4077559-8 gnd |
| topic_facet | Evaluation Sozialdienst |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007323487&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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