Measuring the performance of human service programs:
Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs....
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Thousand Oaks [u.a.]
SAGE
1996
|
| Schriftenreihe: | Sage human services guides
71 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators. |
| Beschreibung: | XI, 139 S. |
| ISBN: | 0803971346 0803971354 |
Internformat
MARC
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| 520 | 3 | |a Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators. | |
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Datensatz im Suchindex
| _version_ | 1804125257278160896 |
|---|---|
| adam_text | CONTENTS
Preface xi
1. Performance Measurement: The New Accountability 1
Introduction 1
What Is Performance Measurement? 3
Performance Measurement and the Systems Model 3
The Efficiency Perspective 4
The Quality Perspective 5
The Effectiveness Perspective 6
Why Adopt Performance Measurement? 8
Performance Measurement and Improving
Program Management 8
Performance Measurement and Resource Allocations 9
Performance Measurement as a Forced Choice 10
2. Performance Measurement: An Idea Whose Time Has Come 11
Introduction 11
Forces Promoting Performance Measurement 11
Government Performance and Results Act 12
National Performance Review 12
Total Quality Management Approach 13
Managed Care 13
Service Efforts and Accomplishments Reporting 14
Language and Structure of SEA Reporting 15
Service Efforts 15
Service Accomplishments 16
Selecting Outcome Performance Measures 54
Cause and Effect Relationships 55
Social Indicators as Ultimate Outcome
Performance Measures 56
Outcome Performance Measures and
Programs of Services 58
Assessing the Four Types of Outcome
Performance Measures 60
7. Numeric Counts 62
Introduction 62
What Are Numeric Counts? 62
Examples of Numeric Counts 63
The Florida Department of Health and
Rehabilitative Services 65
The Preference for Numeric Counts 67
An Assessment of Numeric Counts 68
8. Standardized Measures 71
Introduction 71
What Are Standardized Measures? 71
Types of Standardized Measures 74
Substantive Focus 74
Who Completes Them? 74
Response Scales 76
Using Standardized Measures as Outcome
Performance Measures 76
Translating Standardized Measures Into Numeric Counts 77
An Assessment of Standardized Measures 78
Resources for Use in Selecting Standardized Measures 79
Sources of Selected Clinical Standardized Measures 79
Sources of Selected Standardized Measures
for Services to Families and Children 80
Sources of Selected Standardized Measures
for Employment Related Services 81
Sources of Selected Standardized Measures for
Services to Older Persons 82
9. Level of Functioning Scales 84
Introduction 84
What Are LOF Scales? 84
Principles in Designing LOF Scales 86
Developing a Conceptual Framework 86
Developing Descriptors 86
Respondent Considerations 89
Constructing LOF Scales 90
A Case Example: LOF Scales in a Child
Residential Treatment Center 92
Translating LOF Scales Into Numeric Counts 94
An Assessment of LOF Scales 94
10. Client Satisfaction 96
Introduction 96
Using Client Satisfaction as an Outcome
Performance Measure 96
Translating Client Satisfaction Outcomes
Into Numeric Counts 97
An Assessment of Client Satisfaction 98
An Assessment of the Four Types of
Outcome Performance Measures 99
11. Issues in Selecting, Collecting, Reporting, and
Using Performance Measures 101
Introduction 101
Issues in Selecting Performance Measures 101
Failing to Relate Performance Measures
to Program Mission 102
Relying Too Heavily on Existing Data 102
Excluding Stakeholders From the Process 102
Selecting Too Few Quality Performance Measures 102
Issues in Reporting Performance Measurement Data 103
The Frequency of Performance Measurement Reporting 103
The Cost of Collecting Performance Measurement Data 103
The Displaying of Performance Measurement Data 104
Issues in Using Performance Measurement Data 106
Improving Direct Delivery 106
Improving Contract Delivery 108
Does Performance Measurement Really Make a Difference? 109
Conclusion 110
Appendix A: New Beginnings Residential Treatment
Center Case Study 111
Appendix B: Answers to Exercises From New
Beginnings Residential Treatment Center Case Study 118
References 125
Index 129
About the Authors 139
|
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| spelling | Martin, Lawrence L. 1945- Verfasser (DE-588)171237684 aut Measuring the performance of human service programs Lawrence L. Martin ; Peter M. Kettner Thousand Oaks [u.a.] SAGE 1996 XI, 139 S. txt rdacontent n rdamedia nc rdacarrier Sage human services guides 71 Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators. Actualisation (Économie) Prestatiebeoordeling gtt Recherche évaluative (Programmes d'action sociale) Services sociaux - Évaluation - Méthodologie Sociale dienstverlening gtt Evaluation research (Social action programs) Human services Evaluation Methodology Present value analysis Öffentlicher Dienst (DE-588)4043169-1 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Evaluationsforschung (DE-588)4153242-9 gnd rswk-swf Sozialdienst (DE-588)4077559-8 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Öffentlicher Dienst (DE-588)4043169-1 s Sozialdienst (DE-588)4077559-8 s Leistungsmessung (DE-588)4167290-2 s DE-604 Evaluationsforschung (DE-588)4153242-9 s Kettner, Peter M. Verfasser aut Sage human services guides 71 (DE-604)BV004860744 71 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007196876&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Martin, Lawrence L. 1945- Kettner, Peter M. Measuring the performance of human service programs Sage human services guides Actualisation (Économie) Prestatiebeoordeling gtt Recherche évaluative (Programmes d'action sociale) Services sociaux - Évaluation - Méthodologie Sociale dienstverlening gtt Evaluation research (Social action programs) Human services Evaluation Methodology Present value analysis Öffentlicher Dienst (DE-588)4043169-1 gnd Leistungsmessung (DE-588)4167290-2 gnd Evaluationsforschung (DE-588)4153242-9 gnd Sozialdienst (DE-588)4077559-8 gnd |
| subject_GND | (DE-588)4043169-1 (DE-588)4167290-2 (DE-588)4153242-9 (DE-588)4077559-8 (DE-588)4078704-7 |
| title | Measuring the performance of human service programs |
| title_auth | Measuring the performance of human service programs |
| title_exact_search | Measuring the performance of human service programs |
| title_full | Measuring the performance of human service programs Lawrence L. Martin ; Peter M. Kettner |
| title_fullStr | Measuring the performance of human service programs Lawrence L. Martin ; Peter M. Kettner |
| title_full_unstemmed | Measuring the performance of human service programs Lawrence L. Martin ; Peter M. Kettner |
| title_short | Measuring the performance of human service programs |
| title_sort | measuring the performance of human service programs |
| topic | Actualisation (Économie) Prestatiebeoordeling gtt Recherche évaluative (Programmes d'action sociale) Services sociaux - Évaluation - Méthodologie Sociale dienstverlening gtt Evaluation research (Social action programs) Human services Evaluation Methodology Present value analysis Öffentlicher Dienst (DE-588)4043169-1 gnd Leistungsmessung (DE-588)4167290-2 gnd Evaluationsforschung (DE-588)4153242-9 gnd Sozialdienst (DE-588)4077559-8 gnd |
| topic_facet | Actualisation (Économie) Prestatiebeoordeling Recherche évaluative (Programmes d'action sociale) Services sociaux - Évaluation - Méthodologie Sociale dienstverlening Evaluation research (Social action programs) Human services Evaluation Methodology Present value analysis Öffentlicher Dienst Leistungsmessung Evaluationsforschung Sozialdienst USA |
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