Verfügbarkeit: Production and operations management

Production and operations management: strategic and tactical decisions

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Bibliographische Detailangaben
Hauptverfasser:	Heizer, Jay H. 1935- (VerfasserIn), Render, Barry (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Upper Saddle River, N.J. [u.a.] Prentice Hall 1996
Ausgabe:	4. ed.
Schlagworte:	Planification stratégique Productiemanagement Production - Gestion - Problèmes et exercices Production - Gestion Production management Management Produktion
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	Ab 5. Aufl. u.d.T.: Heizer, Jay H.: Operations management
Beschreibung:	XXV, 900 S. Ill., graph. Darst.
ISBN:	0131994239 0134383427

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adam_text	Contents Preface x Foreword by Philip E. Crosby xvi PART ONE INTRODUCTION 1 Production/Operations Management 1 World Class Profile: Whirlpool 2 Heritage of Operations Management 4 Organizing for the Creation of Goods and Services 7 Why Study P/OM? 7 What Production/Operations Managers Do 10 Where Are the P/OM Jobs? 11 Preparing for a Career in P/OM? 13 The Productivity Challenge 15 Productivity Measurement 17 Productivity Variables 18 Productivity and the Service Sector 22 Summary 22 Key Terms 23 Solved Problem 23 Discussion Questions 24 Critical Thinking Exercise 24 Problems 24 Case Study: National Air Express 26 Bibliography 27 2 P/OM Strategy and International Competition 29 World Class Profile: Komatsu 30 The P/OM Mission and Strategy 32 .Systems 32 Mission 33 Strategy 34 Strategic and Tactical Decisions of P/OM 36 Developing a P/OM Strategy 38 P/OM Strategy Considerations 39 Strategy Implementation 39 Strategy Dynamics 42 International Issues in P/OM 43 Achieving a World Class Strategy 44 Summary 46 Key Terms 47 Solved Problem 47 Discussion Questions 47 Critical Thinking Exercise 48 Problems 48 Case Studies: Mink Lube, Inc. 48 Johannsen Steel Company 49 Bibliography 51 2 Supplement: Decision Making Tools 52 The Analytic Decision Process 53 Models for Decision Making 54 Advantages and Disadvantages of Using Models 55 Decision Theory 55 Fundamentals of Decision Theory 56 Decision Tables 56 Decision Trees 60 Summary 65 Key Terms 65 Using AB.POM and Spreadsheets to Solve Decision Theory Problems 65 Solved Problems 67 Discussion Questions 67 Critical Thinking Exercise 68 Problems 68 Case Study: Toledo Leather Company 73 Bibliography 74 PART TWO IDENTIFYING CUSTOMER NEEDS 3 Total Quality Management 75 World Class Profile: Motorola 76 Defining Quality 78 Why Quality Is Important 79 International Quality Standards 80 Total Quality Management 81 Continuous Improvement 82 Employee Empowerment 82 Benchmarking 84 ]ust in Time (JIT) 86 Knowledge of TQM Tools 86 Tools for TQM 87 Quality Function Deployment (QFD) 87 Brief Conteni PART ONE INTRODUCTION 1 Production/Operations Management 1 2 P/OM Strategy and International Competition 29 Supplement: Decision Making Tools 52 PART TWO IDENTIFYING CUSTOMER NEEDS 3 Total Quality Management 75 4 Statistical Quality Control 107 Supplement: Statistical Tools for Managers 143 5 Forecasting 155 PART THREE STRATEGIC DECISIONS FOR MEETING CUSTOMER NEEDS 6 Product Strategy 207 Supplement: Linear Programming 239 7 Process Strategies 283 8 State of the Art Technology in P/OM 321 9 Location Strategies 343 Supplement: Transportation Modeling 373 rs 10 Operations Layout Strategy 401 Supplement: Waiting Line Models 444 11 Human Resource Strategy 477 Supplement: Work Measurement 503 PART FOUR TACTICAL DECISIONS FOR MEETING CUSTOMER S NEEDS 12 Purchasing Management and Just in Time Strategies 527 Supplement: Learning Curves 554 13 Inventory Management and Just in Time Tactics 571 Supplement: Simulation 617 14 Material Requirements Planning (MRP) 647 15 Aggregate Planning 689 16 Scheduling Tactics 725 17 Project Management 771 18 Maintenance and Reliability 819 Appendices 841 Solutions to Even Numbered Problems 847 Glossary 857 Indices 871 CONTENTS Taguchi Technique 88 Pareto Charts 90 Process Charts 91 Cause and Effect Diagram 92 Statistical Process Control (SPC) 93 The Role of Inspection 94 When and Where to Inspect 95 Source Inspection 95 Service Industry Inspection 96 Inspection of Attributes vs. Variables 96 Total Quality Management in Services 96 Achieving World Class Standards 98 Summary 99 Key Terms 99 Discussion Questions 100 Critical Thinking Exercise 100 Problems 100 Case Studies: Westover Electrical, Inc. 101 Quality Cleaners 103 Bibliography 105 4 Statistical Quality Control 107 World Class Profile: AVX Kyocera 108 Statistical Process Control (SPC) 110 Control Charts for Variables 113 The Central Limit Theorem 113 Setting Mean Chart Limits (x Charts) 114 Setting Range Chart Limits (R Charts) 116 Control Charts for Attributes 118 Acceptance Sampling 121 Sampling Plans 121 Operating Characteristic (OC) Curves 123 Producer s and Consumer s Risk 124 Average Outgoing Quality 127 Achieving World Class Standards 130 Summary 130 Key Terms 130 Using AB: POM and Spreadsheets to Solve Quality Control Problems 131 Solved Problems 132 Discussion Questions 134 Critical Thinking Exercise 134 Problems 134 Data Base Application 138 Case Studies: Bayfield Mud Company 139 SPC at the Gazette 141 Bibliography 142 4 Supplement: Statistical Tools for Managers 143 Discrete Probability Distributions 144 Expected Value of a Discrete Probability Distribution 145 Variance of a Discrete Probability Distribution 146 xix Continuous Probability Distributions 147 The Normal Distribution 147 Summary 151 Key Terms 151 Usmg Spreadsheets to Compute Expected Values and Variances 151 Discussion Questions 151 Critical Thinking Exercise 152 Problems 152 Bibliography 153 5 Forecasting 155 World Class Profile: Tupperware 156 What Is Forecasting 158 Forecasting Time Horizons 159 The Influence of Product Life Cycle 159 Types of Forecasts 160 Forecasting Approaches 160 Overview of Qualitative Methods 160 Overview of Quantitative Methods 161 Eight Steps to a Forecasting System 162 Time Series Forecasting 163 Decompos/oon of a Time Series 163 Naive Approach 165 Moving Averages 165 Exponential Smoothing 167 Exponential Smoothing with Trend Adjustment 171 Trend Projections 174 Seasonal Variations in Data 176 Causal Forecasting Methods: Regression and Correlation Analysis 178 Using Regression Analysis to Forecast 178 Standard Error of the Estimate 181 Correlation Coefficients for Regression Lines 182 Multiple Regression Aiialysis 184 Monitoring and Controlling Forecasts 184 Adaptive Smoothing (86 Focus Forecasting 187 The Computer s Role in Forecasting 187 Achieving World Class Standards 188 Summary 188 Key Terms 188 Using AB .POM and Spreadsheets for Forecasting 189 Solved Problems 192 Discussion Questions 194 Critical Thinking Exercise 194 Problems 194 Data Base Application 203 Case Studies: The North South Airline 204 The Akron Zoological Park 205 Bibliography 206 XX PART THREE STRATEGIC DECISIONS FOR MEETING CUSTOMER NEEDS 6 Product Strategy 207 World Class Profile: Regal Marine 208 Product Selection 210 Product Options 210 Identifying New Product Opportunities 211 Product Life Cycles 212 Life Cycle and Strategy 214 Product Development 216 The Product Development System 216 Approaches to Product Development 216 Value Analysis 219 Time Based Competition 219 Product by Value 220 Defining and Documenting the Product 221 Make or Buy 222 Group Technology 224 Computer Aided Design 225 Preparing for Production 227 Documentation 227 Configuration Management 228 Services Products Are Different 228 Application of Decision Trees to Product Design 229 Transition to Production 231 Achieving World Class Standards 231 Summary 232 Key Terms 232 Solved Problem 233 Discussion Questions 234 Critical Thinking Exercise 234 Problems 234 Case Study: GE s Rotary Compressor 236 Bibliography 237 6 Supplement: Linear Programming 239 Requirements of a Linear Programming Problem 240 Formulating Linear Programming Problems 241 Shader Electronics Example 241 Graphical Solution to a Linear Programming Problem 242 CONTENTS Graphical Representation of Constraints 243 bo Profit Line Solution Method 244 Comer Point Solution Method 246 Solving Minimization Problems 248 The Simplex Method of LP 250 Converting the Constraints to Equations 250 Setting Up the First Simplex Tableau 251 Simplex Solution Procedures 253 Summary of Simplex Steps for Maximization Problems 256 Shadow Prices 256 Sensitivity Analysis 257 Artificial and Surplus Variables 258 Solving Minimization Problems 259 Solving LP Problems by Computer 259 Karmarkar s Algorithm 260 Summary 261 Key Terms 261 Using AB.POM and Spreadsheets to Solve LP Problems 261 Solved Problems 264 Discussion Questions 268 Critical Thinking Exercise 269 Problems 269 Data Base Application 276 Case Studies: Golding Plants and Landscaping 277 Mexicana Wire Works 278 Bibliography 280 7 Process Strategy and Capacity Planning 283 World Class Profile: Nucor 284 Three Process Strategies 286 Process Focus 286 Product Focus 287 Repetitive Process 287 Moving Toward World Class Performance with Lean Production 289 Comparison of Process Strategies 291 Selection of Machinery and Equipment 299 Service Process Strategy 294 Service Sector Considerations 294 Customer Contact and Process Strategy 295 Capacity 295 Forecasting Capacity Requirements 297 Decision Trees Applied to Capacity Decisions 298 Managing Demand 300 Break Even Analysis 301 Single Product Case 304 Multiproduct Case 305 CONTENTS Strategy Driven Investments 307 Investment, Variable Cost, and Cash Flow 308 Net Present Value 308 Achieving World Class Standards 312 Summary 312 Key Terms 313 Solved Problems 313 Discussion Questions 314 Critical Thinking Exercise 314 Problems 314 Case Study: Matthew Yachts, Inc. 319 Bibliography 320 8 State of the Art Technology inP/OM 321 World Class Profile: AT T 322 Technology in Manufacturing 324 Computer Aided Design (CAD) and Computer Aided Manufacturing (CAM) 325 Numerical Control 327 Process Control 327 Vision Systems 327 Robots 328 Automated Storage and Retrieval Systems (ASRSs) 328 Automated Guided Vehicles (AGVs) 329 Flexible Manufacturing Systems (FMSs) 329 Computer Integrated Manufacturing (CIM) 329 Expansion of FMS and CIM 330 Technology in Services 332 Information Sciences in Operations 333 Transaction Processing 334 Management Information System (MIS) 335 Decision Support System (DSS) 335 Artificial Intelligence 336 Achieving World Class Standards 338 Summary 338 Key Terms 339 Discussion Questions 339 Critical Thinking Exercises 340 Problems 340 Case Study: Rochester Manufacturing Corporation (RMC) 340 Bibliography 341 9 Location Strategies 343 World Class Profile: Federal Express 344 The Objectives of Location Strategy 346 Factors That Affect Location Decision 346 Labor Productivity 348 Exchange Rates 350 xxi Costs 350 Attitudes 350 Methods of Evaluating Location Alternatives 351 The Factor Rating Method 351 Locational Break Even Analysis 353 The Center of Gravity Method 354 The Transportation Model 357 Service/Retail/Professional Sector 358 Achieving World Class Standards 360 Summary 361 Key Terms 361 Using AB. POM and Spreadsheets to Solve Location Problems 361 Solved Problems 363 Discussion Questions 365 Critical Thinking Exercise 365 Problems 366 Data Base Application 369 Case Study: Southern Recreational Vehicle Company 371 Bibliography 372 9 Supplement: Transportation Modeling 373 Developing an Initial Solution—The Northwest Corner Rule 375 The Stepping Stone Method 376 Demand Not Equal to Supply 381 Degeneracy 381 The MODI Method 383 Facility Location Analysis 384 Summary 387 Key Terms 387 Using AB: POM to Solve Transportation Problems 387 Solved Problems 388 Discussion Questions 391 Critical Thinking Exercise 391 Problems 391 Data Base Application 397 Case Study: Custom Vans 398 Bibliography 399 10 Operations Layout Strategy 401 World Class Profile: Pittsburgh Airport 402 Types of Layout 404 Fixed Position Layout 406 Process Oriented Layout 407 Expert Systems in Layout 412 Work Cells 412 Focused Work Center and the Focused Factory 414 xxii Office Layout 415 Retail Store Layout 416 Warehousing and Storage Layouts 418 Product Oriented Layout 419 Assembly Line Balancing 420 Achieving World Class Standards 424 Summary 425 Key Terms 426 Using AB:POM to Solve Layout Problems 426 Solved Problems 428 Discussion Questions 432 Critical Thinking Exercise 432 Problems 433 Data Base Application 439 Case Studies: Des Moines National Bank 440 State Automobile License Renewals 442 Bibliography 443 10 Supplement: Waiting Line Models 444 Queuing Costs 445 Characteristics of a Waiting Line System 446 Arrival Characteristics 446 Waiting Line Characteristics 448 Service Facility Characteristics 449 Measuring the Queue s Performance 451 The Variety of Queuing Models 451 Model A: Single Channel Queuing Model with Poisson Arrivals and Exponential Service Times 452 Model B: Multiple Channel Queuing Model 456 Model C: Constant Service Time Model 458 Model D: Limited Population Model 459 Other Queuing Approaches 461 Summary 463 Key Terms 463 Using AB.POM and Spreadsheets to Solve Queuing Problems 463 Solved Problems 465 Discussion Questions 468 Critical Thinking Exercise 469 Problems 469 Case Studies: New England Castings 473 The Winter Park Hotel 475 Bibliography 475 11 Human Resource Strategy 477 World Class Profile: Alaska Airlines 478 Human Resource Strategy 480 Objective of the Human Resource Strategy 480 Constraints on Human Resource Strategy 480 Labor Planning 481 Employment Stability Policies 482 CONTENTS Work Schedules 482 Job Classifications and Work Rules 483 Job Design 483 Job Specialization 483 Job Expansion 484 Psychological Components of Job Design 484 Self Directed Teams 486 Motivation and Incentive Systems 488 Lean Production 489 Ergonomics and Work Methods 489 Labor Standards 495 Achieving World Class Standards 496 Summary 496 Key Terms 497 Solved Problems 498 Discussion Questions 500 Critical Thinking Exercise 500 Problems 500 Case Study: The Fleet That Wanders 501 Bibliography 502 11 Supplement Work Measurement 503 Labor Standards and Work Measurement 504 Historical Experience 504 Time Studies 504 Predetermined Time Standards 510 Examples from the Service Sector 511 Work Sampling 514 Summary 516 Key Terms 516 Using Spreadsheets to Solve Work Measurement Problems 516 Solved Problems 517 Discussion Questions 520 Critical Thinking Exercises 521 Problems 521 Case Study: Lincoln Electrics Incentive Pay System 525 Bibliography 526 PART FOUR TACTICAL DECISIONS FOR MEETING CUSTOMER S NEEDS 12 Purchasing Management and Just in Time Strategies 527 World Class Profile: Boeing 528 Purchasing 530 Operations Environments 530 CONTENTS Service Environments 530 Make or Buy 531 The Purchasing Opportunity 531 Vertical Integration 532 Virtual Companies 534 Purchasing Management 535 The Purchasing Focus 535 Vendor Relations 536 Purchasing Techniques 539 Just in Time (JIT) Purchasing 541 Goals ofJust in Time Purchasing 541 Supplier Concerns 543 Break Even Analysis Applied to Purchasing 545 Achieving World Class Standards 546 Summary 547 Key Terms 547 Solved Problem 548 Discussion Questions 549 Critical Thinking Exercise 549 Problems 549 Case Studies: Hahn and Pinto Manufacturing 550 Thomas Manufacturing Company 551 AT T Buys a Printer 552 Bibliography 553 12 Supplement: Learning Curves 554 Applying the Learning Curve 556 Arithmetic Approach 557 Logarithmic Approach 558 Learning Curve Coefficient Approach 558 Strategic Implications of Learning Curves 561 Summary 564 Key Term 564 Using AB: POM for Learning Curves 5 64 Solved Problems 564 Discussion Questions 565 Critical Thinking Exercise 566 Problems 566 Case Study: SMT s Negotiation with IBM 568 Bibliography 569 13 Inventory Management and Just in Tlme Tactics 571 World Class Profile: Harley Davidson 572 Functions and Types of Inventory 574 Function of Inventory 574 Types of Inventory 575 Inventory Management 575 ABC Analysis 575 Record Accuracy 577 xxiii Cycle Counting 578 Just in Time Inventory 579 Variability 579 Kanban 581 Inventory Models 583 Independent vs. Dependent Demand 583 Holding, Ordering, and Setup Costs 584 Inventory Models for Independent Demand 584 The Basic Economic Order Quantity (EOQ) Model 584 Production Order Quantity Model 592 Quantity Discount Models 595 Probabilistic Models with Constant Lead Time 598 Fixed Period Systems 601 Marginal Analysis 602 Achieving World Class Standards 604 Summary 604 Key Terms 604 Using AB: POM and Spreadsheets to Solve Inventory Problems 605 Solved Problems 607 Discussion Questions 609 Critical Thinking Exercise 609 Problems 609 Case Studies: Sturdivant Sound Systems 615 Martin Pullin Bicycle Corporation 615 Bibliography 616 13 Supplement: Simulation 617 Simulation Defined 618 Advantages and Disadvantages of Simulation 619 Monte Carlo Simulation 620 Simulation of a Queuing Problem 624 Simulation and Inventory Analysis 627 The Role of Computers in Simulation 630 Summary 631 Key Terms 632 Using AB. POM and Spreadsheets to Solve Simulation Problems 632 Solved Problems 634 Discussion Questions 636 Critical Thinking Exercise 636 Problems 636 Case Study: Alabama Airlines 644 Bibliography 645 14 Material Requirements Planning (MRP) 647 World Class Profile: Collins Industries 648 Dependent Inventory Model Requirements 650 Master Production Schedule 651 xxiv Specifications or Bills of Material 652 Accurate Inventory Records 655 Purchase Orders Outstanding 655 Lead Times for Each Component 655 MRP Structure 655 MRP Dynamics 660 Lot Sizing Techniques 662 Extensions in MRP 667 Closed Loop MRP 667 Capacity Planning 668 Material Requirements Planning II (MRPII) 668 MRP in Services 669 Distribution Resource Planning (DRP) 671 DRP Structure 672 Allocation 672 Achieving World Class Standards 673 Summary 673 Key Terms 674 Using AB: POM to Solve MRP and Lot Sizing Problems 674 Solved Problems 677 Discussion Questions 680 Critical Thinking Exercise 680 Problems 680 Data Base Application 686 Case Study. Service, Inc. 686 Bibliography 687 15 Aggregate Planning 689 World Class Profile: Anheuser Busch 690 The Planning Process 692 The Nature of Aggregate Planning 693 Aggregate Planning Strategies 694 Capacity Options 695 Demand Options 696 Mixing Options to Develop a Plan 697 Level Scheduling 697 Methods for Aggregate Planning 698 Graphical and Charting Methods 698 Mathematical Methods for Planning 704 Comparison of Aggregate Planning Methods 707 Disaggregation 708 Aggregate Planning in Services 708 Restaurants 708 Miscellaneous Services 709 National Chains of Small Service Firms 709 Airline Industry 709 Hospitals 709 Achieving World Class Standards 710 .Summary 710 Key Terms 710 Using AB.POM to Solve Aggregate Planning CONTENTS Problems 710 Solved Problems 712 Discussion Questions 715 Critical Thinking Exercise 715 Problems 715 DataBase Application 721 Case Study: Andrew Carter, Inc. 722 Bibliography 723 16 Scheduling Tactics 725 World Class Profile: LTV 726 Scheduling Issues 728 Forward and Backward Scheduling 729 Scheduling Criteria 730 Scheduling Process Focused Work Centers 731 Loading Jobs in Work Centers 731 Input Output Control 732 Gantt Charts 733 The Assignment Method 735 Sequencing Jobs in Work Centers 738 Priority Rules for Dispatching Jobs 738 Critical Ratio 742 SequencingN Jobs on Two Machines: Johnsons Rule 743 Sequencing N Jobs on Three Machines 744 Sequencing N Jobs on M Machines 745 Bottleneck Work Centers 746 Limitations of Rule Based Systems 746 Advances in Scheduling and Sequencing 747 Expert Systems 747 Finite Scheduling 747 Repetitive Manufacturing 748 Scheduling for Services 750 Scheduling Bank Personnel with Linear Programming 751 Scheduling Nurses with Cyclical Scheduling 751 Achieving World Class Standards 754 Summary 754 Key Terms 755 Using AB: POM to Solve Scheduling Problems 755 Solved Problems 756 Discussion Questions 761 Critical Thinking Exercise 762 Problems 762 Data Base Application 768 Case Study: Old Oregon Wood Stove 769 Bibliography 770 17 Project Management 771 World Class Profile: Bechtel 772 Project Planning 774 CONTENTS Project Scheduling 776 Project Controlling 778 Project Management Techniques: PERT and CPM 779 The Framework of PERT and CPM 780 Activities, Events, and Networks 781 Dummy Activities and Events 783 PERT and Activity Time Estimates 784 Critical Path Analysis 785 The Probability of Project Completion 789 Case Study of PERT: Schware Foundry 791 PERT/Cost 794 A Critique of PERT and CPM 796 Achieving World Class Standards 797 Summary 797 Key Terms 798 Using AB.POM and Spreadsheets to Solve Project Management Problems 798 Solved Problems 800 Discussion Questions 805 Critical Thinking Exercise 806 Problems 806 DataBase Applications 813 Case Studies: The Family Planning Research Center of Nigeria 814 Shale Oil Company 815 Bibliography 817 18 Maintenance and Reliability 819 World Class Profile: Orlando Utilities Commission 820 Reliability 823 Improving Individual Components 823 Providing Redundancy 826 Maintenance 826 Implementing Preventive Maintenance 827 Increasing Repair Capabilities 831 Other Maintenance Policy Techniques 831 XXV Achieving World Class Standards 832 Summary 833 Key Terms 833 Using AB. POM to Solve Reliability Problems 833 Solved Problems 834 Discussion Questions 834 Critical Thinking Exercise 835 Problems 835 Case Study: Worldwide Chemical Company 838 Bibliography 839 APPENDIX A Areas Under the Standard Normal Table 842 APPENDIX B Poisson Distribution Values 843 APPENDIX C Values of e~k 845 APPENDIX D Table of Random Numbers 845 APPENDIX E Using AB:POM 846 Solutions to Even Numbered Problems 855 Glossary 865 Name Index 879 Company Index 885 General Index 887
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spellingShingle	Heizer, Jay H. 1935- Render, Barry Production and operations management strategic and tactical decisions Planification stratégique ram Productiemanagement gtt Production - Gestion - Problèmes et exercices ram Production - Gestion ram Production management Management (DE-588)4037278-9 gnd Produktion (DE-588)4047347-8 gnd
subject_GND	(DE-588)4037278-9 (DE-588)4047347-8
title	Production and operations management strategic and tactical decisions
title_auth	Production and operations management strategic and tactical decisions
title_exact_search	Production and operations management strategic and tactical decisions
title_full	Production and operations management strategic and tactical decisions Jay Heizer ; Barry Render
title_fullStr	Production and operations management strategic and tactical decisions Jay Heizer ; Barry Render
title_full_unstemmed	Production and operations management strategic and tactical decisions Jay Heizer ; Barry Render
title_short	Production and operations management
title_sort	production and operations management strategic and tactical decisions
title_sub	strategic and tactical decisions
topic	Planification stratégique ram Productiemanagement gtt Production - Gestion - Problèmes et exercices ram Production - Gestion ram Production management Management (DE-588)4037278-9 gnd Produktion (DE-588)4047347-8 gnd
topic_facet	Planification stratégique Productiemanagement Production - Gestion - Problèmes et exercices Production - Gestion Production management Management Produktion
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007196525&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT heizerjayh productionandoperationsmanagementstrategicandtacticaldecisions AT renderbarry productionandoperationsmanagementstrategicandtacticaldecisions

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